Rated 4.1 out of 5 by 292
Rated 4.0 out of 5.0 by bliebeskind Great staff, clean facility, easy access to surrounding area
Very pleased with the overall experience of the Holiday Inn Newport/Middletown. The staff was extremely courteous and cordial. Breakfast in the morning was always done well with a nice assortment of food options. The guest room exceeded expectations and allowed us a great sleep for three nights.
June 2, 2015
Rated 5.0 out of 5.0 by Deovy Comfortable bed and wonderful breakfast.
My wife and I enjoyed our stay back May 7th to the 10th...
Breakfast was very good, except Friday since the lady was not there. Friday morning few are missing and not much in order. Saturday and Sunday was very good and the lady (sorry, I forgot her name now) was very good in making sure everything in order and food are replace, the coffee, even the cups covers are avail., missing Friday morning...
The lady was helpful and gave us good information and make us feel good on our late check-in around 11 pm.
Comfortable bed, lots of pillows, clean bathroom, rooms clean and smelling good. Able to use the internet. First I was having problem printing, but the lady in front desk able to print from her computer. Thanks...
Anyway, overall its a wonderful stay. Now we have a place to come back and not shameful to recommend to our friends or to other people who will ask for places to stay.
Ps: Thanks for keeping a Gideon bible in the room.
June 1, 2015
Rated 5.0 out of 5.0 by Herri Comfortable
Comfortable. spacious accommodations, friendly staff
May 28, 2015
Rated 5.0 out of 5.0 by NewportBob Great Place and a good value
This place is conveniently located close to Newport and offers a great value.
May 26, 2015
Rated 5.0 out of 5.0 by fraserr A great way to start my holiday
This was the first stop on our visit to the USA. It was a great way to start our vacation.
May 25, 2015
Rated 3.0 out of 5.0 by Mommakelbel What you expect from a Holiday Inn
I work in hospitality and know what to look for at hotels. The staff here is young college age kids who don't go above and beyond, but it also isn't expected at a hotel like this. Simple things like, letting guests use the elevator first or greeting them when they arrive are simple things to tweak though. Upon arrival I had even asked for a bell cart and was told there was likely one by the front door. It was 10:30 pm and I was carrying my sleeping 2 year old... the cart wasn't there and I wasn't given assistance to find one.
The breakfast was a nice touch to include within the hotel room price. Rooms were clean and comfy. We would stay again if we were looking for a less expensive place to stay that isn't the rodeway inn motel.
May 14, 2015
Rated 2.0 out of 5.0 by GeneralLee Have had Better
I travel in my business and find the Holiday Inn Express hotels to be very inconsistent. This one was at best average.
Cons of our stay- Upon check-in a guest was having a dispute on her phone at the desk with her credit card company. Rather than put this person aside and check us in, we were left standing for 20 minutes while this person sorted our her financial difficulties. Once there, our check-in took all of 3 minutes.
The breakfast area was poorly staffed. The coffee pots ran out without being refilled. The "hot fluffy eggs" were cold hard globules. However, a bus load of tourists showed up our final morning where the A team was in place and the breakfast was as it should be.
The hair dryer was missing from our room with only the wall bracket.
An inconsiderate neighbor (not the hotel's fault) decided to play his TV all night to help him sleep. Didn't work for us though. We changed rooms at 4:00 AM - fun.
Pros - Despite the faux-pas, the desk clerks were very friendly and accommodating. Check-in could have been handled better. The night clerk accommodated our 4:00 AM move and made sure we were in a top floor room for the rest of our stay. A hair dryer was in place at the end of the day.
Overall the hotel is not bad for what it is, but there's room for improvement, especially concerning the breakfast staff.
May 13, 2015
Rated 5.0 out of 5.0 by May_Vacation Convenient and good value
This hotel was a great weekend getaway spot for our anniversary. It was convenient to everything and was a great value. I would recommend it to anyone travelling to Newport, and would stay there again.
May 13, 2015