Rated 3.6 out of 5 by 88
Rated 1.0 out of 5.0 by DisappointedCustomer2013 This is one Holiday Inn to pass up!!!
My family has stayed in Holiday Inns along the East Coast in New York, New Jersey, Pennsylvania, Virginia and North Carolina. We came to rely on the Holiday Inn brand for it's cleanliness, many amenities, good customer service, comfy beds, free and delicious breakfast, and affordable rates. The Holiday Inn of Middletown is a roach motel! The "non-smoking" room reeked like a giant cigarette; the smell was embedded in the sheets and towels. A cot needed to be brought for our daughter since at booking we were given misinformation about the room being a king suite with a sofa bed. We open the cot and there's a dirty t-shirt and hanger. The room could not be changed because they just completed a "total turnover". When we called the front desk to obtain new blankets it just rang and rang. No one ever answered. We were so disgusted by our room that we didn't stay for the complimentary breakfast. If this had been our first experience with Holiday Inn it would certainly be our last. I am disappointed that Holiday Inn is no longer a brand I can simply rely on when looking for hotels.
October 23, 2013
Rated 5.0 out of 5.0 by calm great service
I just want to say thanks for the hotel staff. We had traveled 800 miles through the night and we were able to get into our rooms when we arrived to get some much needed sleep. It really meant a lot to us. Thanks again.
October 17, 2013
Rated 5.0 out of 5.0 by DublinGirl Conveniently located, friendly staff and a spacious well appointed room.
My husband and I really enjoyed our stay and plan to return on our next trip to Newport. Thanks for the memories. :)
October 17, 2013
Rated 2.0 out of 5.0 by Fyasko808 Noisy room and bad breakfast
We could hear every conversation from the nearby rooms. In addition we could hear all of the road traffic. The breakfast did not have anywhere near the selection that was advertised and all the hot food such as eggs were cold, we even tried a fresh batch, still cold. The best thing at the breakfast were the pancakes that are made in a machine in one minute....
October 16, 2013
Rated 4.0 out of 5.0 by Pete1632 Great Hotel
All was well. Very close to all. The perfect place to enjoy Newport!
October 16, 2013
Rated 5.0 out of 5.0 by gerry210 Nice, clean well fitted and comfortable room
Arrived without a booking as we are on a flexible schedule touring in the USA. Very pleasant front counter staff accepted our "rooms" coupon, provided an excellent rate, recognised my Priority membership. It was only a one night stay but I would like to have stayed longer. The hotel is nicely located, easy parking, cose to eveythin we need to visit in our short stay.
October 11, 2013
Rated 2.0 out of 5.0 by pippin525 Stayed October 4 to 6 2013
Wifi was not working and they could not resolve the issue for me. Filthy unuseable pool. Nice to have breakfast included except for the fake eggs.
Staff was friendly but would
look for a different hotel on my next stay in Newport
October 11, 2013
Rated 5.0 out of 5.0 by roofer FRIENDLY PEOPLE
We were met with 2 very friendly ladies at front desk, one was
in training, and the lady that was training was the best I have ever
met she had at least 3 balls in the air at all times and did not make a mistake. I would tell any one to stay at this motel
October 7, 2013
Rated 3.0 out of 5.0 by polavalon Things to fix
I had an upgrade to a suite. When checking in I was told I could have the suite on the second floor because it faced the back of hotel. Or I could be on the third floor facing the front of the hotel.
I thought the rooms were the same style rooms. The third floor suite didn't seem like a suite at all. It was one room with a couch and small kitchenette. Second floor suite is what I wanted with a separate bedroom and living room plus kitchenette. I should have been told the rooms differed in style so I could have made the correct choice to begin with rather than checking in the room I didn't want and having to move. The keys constantly did not work. I did not put them by any cell phone, as was assumed. I must have made betwen 12 - 15 trips up and down to have keys reactivated. What would have made it better: Better communication upon registering and the room style explained. Having the keys work reliably.
October 3, 2013
Rated 3.0 out of 5.0 by mjv27 Clean
This place was average and clean, but way overpriced.
October 1, 2013
Rated 4.0 out of 5.0 by RBWB Almost everything!
I missed using the pool as it was closed for maintenance. The room and service was just fine. I would recommend the hotel.
September 30, 2013
Rated 5.0 out of 5.0 by KenBusiness2013 Consistently great!
I've stayed 3 times there now over the span of the past 9 months and everytime it's been a pleasure. Freindly staff and great accommodations!
September 30, 2013
Rated 5.0 out of 5.0 by Havoc Great Place
This was a lovely place to stay.Staff were very helpful.Room was comfortable, roomy and very clean.Toiletries were of good quality.
September 30, 2013
Rated 2.0 out of 5.0 by PEJmaster A few faults with room
Room had a damaged and noisy lock, non-functioning refrigerator, and non-functioning air conditioning. I left a note for the front desk staff about these faults but nothing was done and no response from the staff was provided.
September 27, 2013
Rated 3.0 out of 5.0 by Cutepanda Nice room
My stay was fine. The room was okay, clean and the AC was nice and cold! Bed was comfy. Breakfast was really good! Would stay again.
September 25, 2013
Rated 1.0 out of 5.0 by WorldTravelor Do not consider this hotel....
Price was outrageous from such a dumpy hotel. The hotel was dirty, pool was closed for a couple of weeks, service was even worse. In fact there were numerous occasions that NO ONE was working the front desk and a sign was just left that they stepped away and will be back shortly. We even waited 15 mins for someone to come to the desk when our room key stopped working. We had a sign on our door indicating we did not want service, housekeeping knocked on the door until we answered and told us we were scheduled to check out that day when truly we were not scheduled to check out until the following day. Total dump, VERY POORLY run, extremely disappointed with the service and price we paid for such horrible/dumpy conditions. WILL NEVER STAY THERE AGAIN AND DO NOT RECOMMEND IT!
September 25, 2013
Rated 1.0 out of 5.0 by EDATGLOBAL Do not advertise what you can not deliver
Planned time there with family for event and needed a pool as kids were with us. Site offered a pool and I confimred 4 rooms when reservations were made; HOWEVER upon arrival the pool was in PLANNED MAINTENANCE ofd redoing tiles etc and was not available. Not good for the kids and we should have been told or at least compensated.
September 25, 2013
Rated 4.0 out of 5.0 by TravelrsRus no pool, no maps, meh!
Plus side: ideal location, tasty breakfasts. Neg side: no operable pool, no maps, cluttered business room. It would have been helpful if the pool issue was disclosed on travel websites, as a heated indoor pool is high on our list of desired amenities. We found that the hostesses demonstrated a relative lack of concern about the map issue and were less than upfront about the pool reconstruction. The breakfasts were tasty and filling, but not always piping hot (glad our room had a microwave!). Our room was comfortable and relatively clean (crumbs on the rug apparently from the previous occupant), but showed signs of wear, particularly the tub mat. On the second night of our stay, our housekeeper failed to leave hand towels. The front desk was quick to remedy that lapse.
September 23, 2013
Rated 1.0 out of 5.0 by Dorisduke Ugh
There was no one at the front desk for the first ten minutes we were there with four people waiting to check in.
No apology when she arrived.
Keys didn't work
I asked her where my gift was and she said they didn't give them.
Filthy breakfast room.
Worst HIE I've ever stayed in.
I'm a gold member and stay at HIE.
I asked the girl and she said it wasn't really an HIE at all.
September 22, 2013
Rated 5.0 out of 5.0 by GPJ2005 Room and staff were excellent
I was in a one BR suite (rm 342) and I was very pleased. The staff throughout the facility was fantastic!!!
On a busy weekend the room was quiet.
My daughter thought the sofa bed was even comfortable. My king bed mattress was too soft which is not good for my back. I recommend replacing with firm mattress. We biked and walked a lot and a good mattress is important. I would definately stay at your property again.
September 11, 2013
Rated 4.0 out of 5.0 by merv25 Very Comfortable.
Very clean and comfortable. Would stay again.......
September 11, 2013
Rated 2.0 out of 5.0 by Frank1349 Could be better for a suite
We booked a suite room in August for two nights and were not impressed. The pullout couch was not comfortable and had dirty linen. We had to go to the front desk to get a blanket, when I got to the front desk they told me that they were all out of blankets and what was left was dirty. I asked if they could check again. The front desk lady brought out a blanket and told me that it was clean, I took it anyway but I had this feeling that it was dirty and that they just wanted to get rid of me.
The air conditioner in our bedroom did not work. The fridge didn't have a freezer with no settings and the setting that it was set at wasn't cold enough.
The second day the housekeeping didn't clean or vacum the room and failed to give us fresh towels.
In my openion this place is in serious need of upgrades and it's run down and is overpriced. The only thing okay about this place is the complementary breakfast.
September 3, 2013
Rated 1.0 out of 5.0 by Pencelane Beware!
Bed was lumpy and sank to the middle. Every day we had to beg for towels, and wash cloths. Room was dusty. The beds were made up each day , however housekeeping never took the dirty, used plastic cups. Housekeeping did not leave clean "plastic" cups for the evening use. Repeated phone calls were needed to get towels brought to our room. This hotel is the second worst we have ever stayed in. The only one that could be worse was the one where the bed sheets were used and had hairs on the sheets.
This room was totally overpriced.
Breakfasts were fairly good. Bacon, eggs, rolls, coffee. Staff at front desk were very nice.
August 28, 2013
Rated 2.0 out of 5.0 by CT49 Several issues...
- The AC leaked water and the whole time we were there the carpet was wet - unhealthy...not fun to get up in the middle of the night and walk on wet carpet...
-The housekeeping staff has to use the same elevator as the guests...The is not good planning....Guests do not want to continually encounter huge HK laundry loads. They need their own separate elevator..
-The hallway floor on 2nd floor squeeks horribly - a few nails into the wood would take care of it...
-The juice machine was out of order while we were there. Big sign.
-The floor/carpet of the one elevator was very dirty - needed cleaning and vacuuming badly...
The room was quiet at night, however.....
August 26, 2013
Rated 1.0 out of 5.0 by NANSTER CALL AND RESERVED A HANDICAP ROOM AND GOT ACKNOWLEGEMENT FOR THE ROOM
WHEN I CHECKED IN THEY TOLD ME THAT THERE WAS NO
HANDICAP ROOM AVAILABLE. THEY WERE ALL BOOKED. THEY
CALLED MY HOME AND LEFT MESSAGE THAT THE ROOM WAS
NOT AVAILABLE BUT I WAS ALREADY ON MY WAY TO
MIDDLETOWN, RI FROM POUGHKEEPSIE, NY. THERE WAS
NOTHING OFFERED FOR THE HOTELS MISTAKE. NO I WOULD
NOT STAY AGAIN OR REFER ANYONE TO USE THE HOLIDAY
August 25, 2013
Rated 5.0 out of 5.0 by Debbie7 all around good experience!
The hotel was in a very convient location, stores and restaurants were all close by, as well as points of interest. the room very comfortable and clean, the refrigerator and microwave were an added bonus. All in all it was a good experience we would stay here again and would recommend it to others.
August 21, 2013
Rated 4.0 out of 5.0 by Lexy1789 Great hotel! Definitely recommend!
Really great hotel at a reasonable price. The staff was nice and very helpful. Chili's was right across the parking lot so that was convenient. Right on west main road so downtown Newport is a quick drive up the road. Fitness center and pool were very nice and it was never too crowded which was good. Loves the continental breakfast every morning! Yumm
August 20, 2013
Rated 4.0 out of 5.0 by musicgirl A fairly nice experience!
My husband and I came to the Newport area to celebrate our 25th wedding anniversary. We had a lovely 2 room suite which was quite comfortable. The only downfall was that there were several 'technical glitches' that needed to be attended to and were not---until our thrid day into our 4 day stay. #The phones didn't work and the cell phone reception in the room was non-existent.NOT GOOD OR SAFE!#
The room had a nice kitchenette but there was no functioning light over the counter, sink area. The microwave had lights that were burned out making it very hard to see anything there. Again, three days into our visit, the lights were fixed #after reporting our concerns three times# and we could finally see what we were doing. All the while, the staff was very nice and understanding of our frustration---trying their best to get help.
The above issues need to be addressed by management. The "technition' was on vacation---so, there needs to be a 'back up' technition to jump in when the regular one is off.
All of the "issues" we had could have been resolved with having another support person available to 'fix issues" when they crop up.
Other than that, our stay was very comfortable---the staff was very pleasant---breakfast was fine. #Those of us trying to be a bit more "healthy" would have loved a bowl of fresh fruit to choose from---i.e., a bowl of apples, bananas#. The food was good but contained a lot of processed foods. People with food allergies or diabetes would benefit from some plain, "whole" foods. #Just something to think about, Holiday Inn Express.Those are the types of things that keep people coming back.#
My husband and I have stayed here three times in the past 10 years and have usually had a good experience. We did enjoy the location as an easy access to many of the places we wanted to go. I truly believe that the staff tries very hard to be supportive and helpful.
We still would come back again.
August 19, 2013
Rated 4.0 out of 5.0 by Seb91 good place to stay
the room was comfortable and the people friendly. nice that its so close to Chilis which is convenient if you need a late night meal, seeing as every other place closes really early. the continental breakfast was convenient and nice but the options are slim. nothing to complain about.
August 18, 2013
Rated 5.0 out of 5.0 by Dave4940 Nice Room
The property was well maintained but the staff a little overworked (very busy/full weekend)
August 17, 2013