Rated 4.0 out of 5 by 312
Rated 3.0 out of 5.0 by Scrooge1954 Middletown, RI
Room was good but had some problems.
Safe didn't work. Fromt desk contacted and said it would be fixed. It never was.
Breakfast was lacking some items. Some items not staged, pancake maker didn't work, no lids for the coffee.
July 20, 2015
Rated 1.0 out of 5.0 by Razalas Free Wi-Fi but it does not work
I stayed in room 245 and there is very poor to no reception for wireless internet or even using the cable.
July 19, 2015
Rated 1.0 out of 5.0 by Cp29 poor service, not worth your money
Worse holiday in express my family and I have stayed in. Started with poor check in process. We got to the room and we were given a room for 2 when our reservation is for 5. Front desk at first insisted that it was the right room then placed me on hold then said they will bring the keys to us. Waited 20 minutes, no one came up. Housekeeping arrives saying they were told to come and clean up the room we barely touched. Tried to help with calling the front desk but no answer. I finally got the keys myself but when I got to the front, the one person who was doing all the check in on a Saturday afternoon did not even get the correct room number that he originally told me he had the keys for.... strike 2- WiFi did not work at all. Strike 3- TV screen went into pixels then black with no signal message. Engineer tried to fix but said he knows what's wrong but he cannot fix it. To just keep changing the channels. Strike 4- I asked for extra towels on our 2nd day to be delivered when they clean out room that morning. Arrived at 2 pm to rest and our room was not cleaned yet. Called the front desk and was rudely reminded that their housekeeping has all day to clean the room... Brought up my list of complaints to the supervisor on the last day. Discount given was small compared to the extremely poor service we received. we will go back to using other hotel chains and avoid holiday Inn after this awful experience. The extra rewards points to compensate were useless because I will not use them anyway.
July 18, 2015
Rated 4.0 out of 5.0 by KSD5 Nice, newer hotel.
We were on a college visit to Boston, and this was the closest hotel we could find! A very nice surprise though, as it was a beautiful hotel. Hotel staff was very pleasant. The only problem was the pool. The water did not look good and the chemical smell was very strong, so we did not use the pool. Decent breakfast, good hot coffee!
July 15, 2015
Rated 3.0 out of 5.0 by Peter1197 Up and Down Experience
Breakfast was enjoyable. There is a nice outdoor seating area.
The hotel is a short distance (cheap Uber ride) to downtown Newport.
The front desk allowed us to checkout an hour late.
-I ordered a rollaway bed by phone about a month before my stay. When I arrived, I was told that the beds are available on a first come, first serve basis and that no more beds were available.
-There were no towels in the pool area.
-There was no fan in our bathroom and the ventilation was otherwise poor so our room really stunk.
-When I went to checkout (at 11:30 AM on Sunday), I had to wait about 5 minutes for a staff member to appear. I rang the bell but I couldn't find a staff member.
July 15, 2015
Rated 5.0 out of 5.0 by chellybean05 Nice place for the night.
Our overall experience was a pleasant one. We enjoyed the pool and Jacuzzi and the comfortable beds. If we are back in this area I would stay there again. It was easy access to the beaches and roads when we were ready to leave.
July 10, 2015
Rated 4.0 out of 5.0 by mtjava Comfortable stay
Basic room, but clean and comfortable. Comfy, big bed. Gym was small but clean and convenient. Indoor pool was a nice touch, and free breakfast had a decent variety of options.
July 10, 2015
Rated 5.0 out of 5.0 by shoppatch1 A Great Place to Stay
I visited Newport to show my daughters the place where their mom visited her grandparents when she was young. Holiday Inn Express was the best value when I did my research and price comparison and I liked its proximity to all the attractions and to the shopping district. The room was very comfortable for three of us. The Breakfast was very good. My only recommendation for breakfast would be to offer some seasonal fruit. The staff quickly responded to a slight problem I had with the room. We would like to visit Newport again, and I will definitely stay at HIE.
July 10, 2015