Rated 3.9 out of 5 by 42
Rated 1.0 out of 5.0 by sandman57 Grossly Overpriced and TERRIBLE Service
I had a late flight and arrived at the hotel at 1:30 am. I had specifically asked if the front desk was staffed all night when I made the reservation. Upon arrival, there was no one at the desk. I waited several minutes and then hollered. I waited some more and hollered loudly. I waited some more and called the hotel phone. It rang until it disconnected. I called it back and went to the secure door to clerk area and pounded upon it while the phone was ringing. I hollered again even louder and finally the desk clerk come from the back room to check me in. I asked for a discount but , was not given one and was treated very poorly. This is a nice hotel but, due to the terrible service and the outrageous price, I will never use this hotel again and I use HIE very frequently. I am a Platinum Elite member.
August 29, 2014
Rated 2.0 out of 5.0 by 45fgu77vn Just okay
Holiday Inn Express Midland is okay but not great, I use HIE all the time I hope to have a better experience next time.
June 24, 2014
Rated 5.0 out of 5.0 by MFM Smurf My Stay in May
I was able to get a last minute booking with a large group. The staff was friendly and efficient during our check-in. The room was comfortable and very clean. The Breakfast was wonderful with a variety of things to choose from. The food was the right temperature (hot was hot/cold was cold). I enjoyed my short stay and would recommend this hotel to anyone staying in the Midland area.
June 1, 2014
Rated 5.0 out of 5.0 by Oil Field Concrete A Great Place to Stay!
I cant say enough how I am taken care of. Everyone goes out of there way to make my stay comfortable.
May 23, 2014
Rated 5.0 out of 5.0 by Traveling Walls Great hotel
Comfortable, clean, business office, large "gathering room" . . .
April 9, 2014
Rated 3.0 out of 5.0 by Kevin9999 Wi fi poor
Overall everything was fine but the wi if signal was very weak and not able to use it due to slowness.
February 28, 2014
Rated 5.0 out of 5.0 by Grand88 Great Hotel
I was only here for one night and it basically serviced it's purpose. My room was clean and very comfortable. It's location is near the airport, restaurants and shopping. You will be able to find what you are looking for.
February 26, 2014
Rated 2.0 out of 5.0 by 271chuck dirty disgusting bathroom
I was not impressed with the cleanliness of bathroom in my room- several long womens hair was found on floor of bathroom, on tub and shower wall. I am a platinum member who stays in excess of 100 nights a year in holiday inn and this disgusting filthiness is unacceptable., I left a message for the general manager next morning to call me, she did and when I returned her call detailing my issue-she never returned that message once she knew what issue was-totally unprofessional customer service.My advice-and what I am telling my customers- stay somewhere else-totally unacceptable service to a business traveler
February 24, 2014