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Rated 4.3 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Effeciency of check-in We had a party of six check-in with no issues. I was a very quick check-in. October 1, 2014
Rated 5.0 out of 5.0 by Wonderful staff, excellent location This was my first trip to the Richmond area. Everyone was very friendly, room was in excellent condition. Loved the continental breakfast each morning and chocolate chip cookies each afternoon. Will definitely stay here again. Thank you September 30, 2014
Rated 5.0 out of 5.0 by Great hotel The staff is wonderful and the rooms were great. I would recommend this hotel September 27, 2014
Rated 5.0 out of 5.0 by Great stay The hotel was extremely clean and the room was very spacious. Staff were friendly, courteous and professional. Definitely would stay there again if in the area. September 27, 2014
Rated 4.0 out of 5.0 by Not bad but not great. Overall not a bad hotel, bed was comfortable, breakfast was fine. Just not quite up to the standard of my previous HI Express experiences. Like the housekeeping was done half-heartedly. Not terrible but not great. Would probably stay elsewhere if given the option. September 16, 2014
Rated 5.0 out of 5.0 by Excellent location and great receptionist staff! We stayed five nights to visit our daughter nearby. The hotel was perfectly located near her home and close to a wide variety of restaurants and shopping. The property was well maintained, clean and comfortable. What made the experience even more enjoyable, however, was the friendliness and helpfulness of all the reception staff there, regardless of our needs. They were quick to welcome us as we came in or tell us to have a good day on our way out. They made us feel at home. The only criticism I have is that the breakfast staff were the opposite. We were never greeted, asked if we wanted anything or needed help. The breakfast selection was average, the area was clean and inviting. Cookies were out one day and then never saw them again. We missed out! September 16, 2014
Rated 5.0 out of 5.0 by staff and cleanliness The staff was extremely friendly, professional and yet loved to have fun with the guests. The cleanliness, both inside and outside, was very good; great attention to detail. September 15, 2014
Rated 5.0 out of 5.0 by A good value A good value if you are traveling in this area. The team really seems to care. September 11, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Great staff, hot food and a quiet place to rest your head. Perfect all around experience. September 6, 2014
Rated 5.0 out of 5.0 by Best Place to Stay in Richmond I do a lot of travel and the staff at the Holiday In Brandermill are great. You feel welcome right away and your room is always clean and ready on time. If you want a good nights sleep and a great breakfast this is your place to stay. September 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed Everything was great. The breakfast was very good and convenient so we didn't have to look for a place to eat. Loved the coffee!!! September 1, 2014
Rated 4.0 out of 5.0 by VA Travel Hotel was adequate to what I expected. Had noissues with my stay and will stay there again in the future. August 18, 2014
Rated 5.0 out of 5.0 by Newly discovered home! I recently stayed 2 weekends back to back here. I absolutley love the rooms. We had 2 different style rooms both weekends, and they exceeded my expectations. The rooms were VERY clean and VERY spacious. I felt like I had a place to relax within my room without being confined to the bed area. I felt like the staff (Johnny and Diane) both cared for my needs and wants during both of my stays. I am looking forward to my future stays here. August 12, 2014
Rated 5.0 out of 5.0 by Great Trip to Richmond We were in Richmond to watch our son swim at a large Eastern Zones swim meet. We had a great trip in part due to the hotel. It was very well appointed in addition to being centrally located to many stores, restaurants and other things you would need. The staff was awesome and our experience overall was very pleasant. On our next swim meet trip to Richmond we will definitely be staying here! August 12, 2014
Rated 4.0 out of 5.0 by nice Good stay, good TV good internet experience good breakfast great linen an pillows August 8, 2014
Rated 1.0 out of 5.0 by Wedding Night Blunder I had the Jacuzzi Suite booked for my wedding night. They called the morning of my wedding and said that room was no longer available. They gave me a regular room at half the rate of the jacuzzi room. I was too rushed and concered with other things at the time to argue. The room we were stuck with was OK. It was just a regular king room.. After the fact, when I had a chance to look into it, the rate we were billed was only marginally discounted from that room's regular rate. Still debating whether I should call and ask for a refund :-/ Other than my room booking issues, the hotel seemed nice. August 8, 2014
Rated 5.0 out of 5.0 by Great value and excellent service This hotel was a great value and had excellent service with clean and comfortable rooms. The staff was very friendly and always willing to help. Set in a nice setting and near quite a few good restaurants, gyms, and a large movie theater. There is also a very nice trail network for walking or running across from the hotel. I would stay here again. August 7, 2014
Rated 5.0 out of 5.0 by DIane and her amazing staff I brought my family to the Holiday Inn Brandermill for my son's wedding 8/1-3/2014. The hotel was sold out and our room block was small but Diane went out of her way to provide excellent service to us. I was the MOG and she offered to leave the hotel and get anything I needed that I had forgotten. Her commitment to customer service is reflected in her staff. From the front desk, to housekeeping, to night audit the staff made us feel comfortable and special. I would definitely recommend this hotel !! I hope to be back soon!! August 7, 2014
Rated 5.0 out of 5.0 by Great Hotel The staff were very friendly and efficient. The rooms were immaculate and comfortable. I recommend this hotel if you are looking for a great place to stay. August 5, 2014
Rated 5.0 out of 5.0 by Enjoyed stay at this hotel This hotel property provided an excellent stay for our family and met our expectations for the Holiday Inn chain. July 24, 2014
Rated 5.0 out of 5.0 by Great Stay! Thank you Everyone who works at this hotel tries their best to go above and beyond when it comes to service and attention to detail. Breakfast was pretty good and varied, and the coffee was pretty good too! Also everything that you need, restaurants, stores etc are very close.I also liked how they are employing special needs young adults to help with the cleaning staff. Hats off to the management! Cheers! July 17, 2014
Rated 5.0 out of 5.0 by Wonderful Room and Very Attentive Staff I stayed for business for 2 nights. My room was very easy to work from as was the internet service in the common areas. My room was spacious, clean and well appointed. The bed was very comfortable and the linens and pillows were as well. The staff was attentive and professional and very helpful. Breakfast was provided and although a basic breakfast there were hot items as well as pastries, bagels, yogurt and fresh fruit. It's nice to be able to grab something without having to leave the hotel before you head out for your work day. I would highly recommend staying at this Holiday Inn Express. A great staff, a wonderful value, modern amenities and clean well appointed rooms. July 13, 2014
Rated 5.0 out of 5.0 by Big Suite with Jacuzzi: Excellent Stay Jhony made this stay exceptional meeting every need possible. Check in took 45 seconds, mints on the pillow, and clean amazing facilities. This is not just a hotel, it is a vacation. July 2, 2014
Rated 2.0 out of 5.0 by staff The hotel was difficult to find and staff did not indicate this when I called before I arrived. The clerk was unapologetic when keys did not work. Overall, not friendly as I usually expect from a HIE. June 30, 2014
Rated 5.0 out of 5.0 by MY,GOSH,IT IS JUST THE SAME!!!!!! Becoming home away from home. This time I got to interact with Both Ms.Reilly and Jhony. ALWAYS so nice,so helpful. The person who checked me in was a new experience,a very enthusiastic young lady named Rachael,I think. Very good at her job. BE BACK SOON!!!! Oh,by the way,the DIRECT TV is same channels as at "home",so none of that channel hunting drudgery. June 29, 2014
Rated 5.0 out of 5.0 by Staff helpful, attentive to guest needs Enjoyed my stay prior to beginning the six day Bike Virginia Tour. Felt well rested and appreciated the comfort of this final night in a hotel. Staff allowed me to store my bicycle in my room to avoid threatened severe rain storms. Truly above and beyond required accommodations. June 26, 2014
Rated 5.0 out of 5.0 by Nice amenities, very clean and comfortable The entire hotel was redecorated in the last year and it's really nice. The rooms are nice, the TVs are clean and nice, the bed is comfortable (although the pillows are a bit lumpy) and the bathroom is new. The free breakfast is really expansive, not just continental. The staff is super nice and they get to know you. Very nice value for the money! June 25, 2014
Rated 3.0 out of 5.0 by dirty sock on floor overall easy and convenient but not clean. front desk had Clorox pen to assist with stain on dress June 19, 2014
Rated 5.0 out of 5.0 by Great place to stay and work Excellent location. everything you need and the employees are very nice and know how to take care of you June 16, 2014
Rated 4.0 out of 5.0 by Slowest Elevator The elevator was very slow and I know that being a small hotel that adding another elevator is not necessary, but having engineering to speed up the one that you already have would help guest out a lot and stop the long wait times. Weather I check in or out I always have to use the stairway and carry all of my luggage up and down the stairs because the elevator is just too slow. I would also like some firm pillows to sleep on and not all soft ones. Even though two of my pillows said firm, they were all the same. I did call the front desk and asked for a firm pillow and they gave me anther pillow that said firm on it, but it also was soft. I think your housekeepers are putting any pillow in any pillow case. June 16, 2014
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