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Rated 4.3 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by EXCELLENT I only stay at IHG brand hotels but this one is the best by far and thanks to Jon at the front desk for going above and beyond when i left my delivery at the hotel. thank you all keep up the good work. June 16, 2014
Rated 1.0 out of 5.0 by Did not get rooms promised + Dirty bathroom One hour before checking in, I called to confirm our rooms were available and as requested. (Needed connecting kings with one a handicapped walk in shower and was told they were ready and we would definitely have a walk in shower.). Unfortunately, we were told wrongly and neither room was a king and the handicapped room had a tub, not walk-in shower. We were given a shower seat but my handicapped person was unable to step over the tub so had to be given sponge bath for two days. Additionally, my room had previous guests' hairs in tub and around toilet. And the second day, there was no in-room coffee as it had not been replenished. Hotel was under staffed and staff seemed to be poorly trained and overwhelmed. No manager was available. June 4, 2014
Rated 2.0 out of 5.0 by excellent front desk service, not great breakfast service Upon check in we were greated by Jhonny, very friendly, efficient, and helpful! Housekeeping did not do an acceptable job in our room during our stay. Breakfast foods ran out and were not replenished and the pancake maker was broken during our stay with no alternative choice. May 31, 2014
Rated 5.0 out of 5.0 by SAME OLD,SAME OLD!!!!! Ms.Reilly AGAIN greeted me by name,making me feel most welcome. The room was PERFECT. I have to say a word about the breakfast lady. She was solicitous and suggested ways she could help me,inspite of my tardy arrival in area. NO other inn is in consideration for my frequent visits to Midlothian.. THANK YOU!! May 26, 2014
Rated 5.0 out of 5.0 by Hate to be redundant This stay,like the others in past year,was beyond reproach or criticism.Ms.Reilly greeted me like an old friend instead of an imposition on her busy schedule. I was able to meet the very fine general mgr. She was very affable and welcoming also. I later noticed her interacting with staff on some issue and was able to draw conclusions on her management style and methods quickly. She is sharp. Will be back soon!! May 11, 2014
Rated 5.0 out of 5.0 by excellent hotel, friendly, quiet, clean friendly, clean and quiet hotel. The manager and staff are very friendly and helpful. The hotel is clean , comfortable and nice size rooms. April 29, 2014
Rated 5.0 out of 5.0 by BEST STAY HERE,EVER Not only did the great lady at desk give me a great rate,she also gave me a GREAT room. I will try to get the USUAL guy to equal that next week. I never use net for reservation,since I can usually get a bvewtter rate TALKING to person at desk. April 9, 2014
Rated 5.0 out of 5.0 by I have stayed at better for less The hotel wasn't worth the money. I have stayed at several holiday Inn express hotels and many of them were way more updated for less money. I was very disappointed with the price for a very outdated hotel. The workout room had ancient equipment. March 22, 2014
Rated 5.0 out of 5.0 by Accommodating entire soccer team We had a wonderful weekend between our stay at your hotel and the soccer tournament. We apologize for all the mud from the fields. Thank you for housing a bunch of girls and their dirty cleats. February 26, 2014
Rated 2.0 out of 5.0 by Poor Choice for Families We had booked a standard room for 2 adults and 2 children. Upon arrival we were told that the hotel was fully booked due to a sports tournament and they only had a single king room available. After some complaining and producing our reservation paperwork, they were able to find us a handicap accessible room with 2 beds. We later discovered that the hotel didn't even fill up until the next day. The hotel is also difficult to find as it is set back off the main road. We found it confusing to find. I would not recommend this hotel to families who need more than one bed in a room. We will not be returning with our family until the hotel changes it's room reservation policies. February 26, 2014
Rated 5.0 out of 5.0 by options galore Excellent location plus clean, comfortable rooms. The hotel is near many resturants, shopping and a theatre, quick access to Richmond, just far enough away for that country feel. February 10, 2014
Rated 4.0 out of 5.0 by Convenient, clean and comfortable We often stay at this HI Express when visiting family in the Midlothian area. The rooms are always clean and comfortable and the neighboring area is lovely for a morning walk. December 30, 2013
Rated 4.0 out of 5.0 by Clean and Well-Maintained Had the opportunity to stay twice in less than 2 weeks and found both experiences to be excellent. The rooms and public areas are extremely well-maintained and the rooms are exceptionally clean. I felt comfortable and enjoyed both stays under some very stressful personal circumstances. December 11, 2013
Rated 5.0 out of 5.0 by Quiet and relaxing. My wife had an early morning doctors' appointment so we spent the night in Richmond. Our stay was extremely pleasant and very relaxing. The location on the corner of two very busy highways can make entering and exiting a little hairy though. Very nice hotel, will definitely stay here again. December 8, 2013
Rated 4.0 out of 5.0 by Room and service The rooms were large and clean . Staff forgot to reload the tray with coffee . On holiday weekends ( Thanksgiving) or when the hotel is sold out, as it was during our stay, breakfast should remain open longer than 9:30 am. Constantly out of coffee, eggs, and other items. Never a table to sit at. My wife and I attempted 3 times to get a seat. That was over a 45 min time frame. At 9:30 everything was put away and over. December 2, 2013
Rated 4.0 out of 5.0 by A perfect place to rest I stay at this hotel every time I come to visit my son and his family. It is always clean and confortable. It is perfect to come relax and rest! November 30, 2013
Rated 4.0 out of 5.0 by Wedding Fun We had an wonderful stay at the Holiday Inn Express. It was nice knowing we had a clean and comfortable room to come back to after two days of wedding events. Breakfast was always a welcome site and it was nice that the hotel was located near many other food choices for dinner. If need be, we'll stay again. November 21, 2013
Rated 5.0 out of 5.0 by Never a problem here. Stay at this location once per month, never any complaints. November 17, 2013
Rated 5.0 out of 5.0 by Nice hotel stayed for 1 night, room was clean, bed comfortable, staff nice, food was good. Overall a very nice experience. Would stay again November 7, 2013
Rated 4.0 out of 5.0 by Very Large Rooms. Very nice stay, largest room I've had in awhile. The bad things are: 1) Slowest elevator I've ever seen. 2) Lack of a pool and gym equipment. Just two treadmills... Good things: 1) Slow elevator...take the stairs. 2) Lack of gym equipment....take the stairs. November 4, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service Excellent customer service, Recommend staying here over any other hotel in the Richmond Area. October 21, 2013
Rated 5.0 out of 5.0 by A good hotel! Staff was very kind & helpful, good value, clean room Really good breakfast selection & quality! October 20, 2013
Rated 4.0 out of 5.0 by Good overall stay Coffee pot was not cleaned even after calling the desk along with the request for extra towels (which is in my profile) had to ask twice. The bathroom floor never was cleaned The staff was very good October 17, 2013
Rated 5.0 out of 5.0 by Resort Atmosphere in Richmond VA The Holiday Inn Express in Richmond Va on Hull Street is a great experience. It offers the experience of a resort, since it is located with Brandonmill, yet near a great mall with many eating options. Pat and Jack Atlanta, Ga October 3, 2013
Rated 5.0 out of 5.0 by Great stay The only issue I had was the alarm clock which they replaced. Exercise room was nice and the staff was very attentive and responsive. October 2, 2013
Rated 5.0 out of 5.0 by Clean and great location. Hotel was very clean and appeared to be either new or newly renovated. Decor was colorful and current. Staff was very helpful. Breakfast selection was very good. CINNAMON ROLLS were excellent! September 19, 2013
Rated 5.0 out of 5.0 by Nice Stay ! We spent a weekend here for a wedding in the nearby area. Nice location, close to various shopping, (good in case you forgot anything, which we did !) . Hotel had a nice breakfast, which the attendants kept full & VERY Clean. Rooms were nice & clean as well. Employees were friendly & helpful. Overall, a great stay ! Would definitely stay here again ! September 15, 2013
Rated 5.0 out of 5.0 by Great location, great service, good time We love the location of the hotel, the warm atmosphere, enthusiastic reception and value. September 14, 2013
Rated 5.0 out of 5.0 by great ''' simply great , thanks for a good night., no waiting ,clean rooms big bathroom ,the lowest available rate at the time i was looking for a room,,,,wow wow will be back September 9, 2013
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