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Rated 4.1 out of 5 by 48 reviewers.
Rated 5.0 out of 5.0 by Recommend great service and clean We stayed in a king suite and the room was just perfect. Clean, comfortable bed, roomy. Staff was very polite. Free breakfast was a plus also. Would certainly return when in the area again. April 12, 2013
Rated 4.0 out of 5.0 by Nice stay....would reccomend! We stayed here with a wedding party and although there were quite a few of us staying there, we still felt as though we were tended to promptly. There was personal attention given to us as well as others in our party. The bride and groom were given special attention, which was wonderful, because it made them feel special on thier day. I would recommend others to this hotel for this reason, as well as the cleanliness. Everything was pressed and in its place. The sheets were freshly cleaned and smelled nice. I appreciate the cleaning staff being "on top of thier game". Thank you for an enjoyable stay Holiday Inn :) April 12, 2013
Rated 1.0 out of 5.0 by Over priced and terrible service This hotel is way over priced. The hotel staff cant be bothered with any type of need or questions. I stayed here for two nights and couldnt believe how poorly this hotel is run. Yes even the upper mangement. They do not go out of the way for their customers. I stayed with a group and there were many unhappy customers. March 19, 2013
Rated 2.0 out of 5.0 by NOT A GOOD EXPERIENCE WE GOT THERE AFTER 3 PM.NO ROOMS WERE READY.WE LEFT FOR OVER 1 HOUR.WHEN WE RETURNED.ROOMS STILL NOT AVAILABLE.WHEN WE GOT THE ROOMS BOTH DOORS WERE OPEN.THERE WERE NO TOWELS IN THE ROOMS.CALLED FRONT DESK WAS TOLD TOWELS WILL BE SENT UP.THE TOWELS WERE DAMP AS IF TAKEN OUT OF DRYER TO SOON.WE WERE NOT PLEASED WITH OUR STAY! March 2, 2013
Rated 1.0 out of 5.0 by Bad experience I had no idea the hotel was being renovated, they were removing bathroom tiles on the floor above mine. I flew into Richmond and had to catch an early morning flight which caused me not to sleep the night before so I was exhausted and looking forward to going to bed at checkin, that's wasn't the case. Had I known hotel was being renovated I would've stayed at another hotel. I tried to be understanding but the noise was terrible. I ended up leaving hotel for the day, was told that renovations would end at 6:00pm, so I returned after 6. January 10, 2013
Rated 3.0 out of 5.0 by Big room, uncomfortable bed As Platinum Member, we get a large suite but the bed was the worse I've slept on. Sheets pulled out and bunched up under us, mattress pad lumpy, all contributed to 2 bad nights of sleep. Room is big but bed is bad. January 4, 2013
Rated 5.0 out of 5.0 by Great friendly service with a clean, spacious comfortable room CHECK IN WAS QUICK AND EASY, ROOM WAS CLEAN, SPACIOUS AND VERY COMFORTABLE.. SERVICE PROVIDED BY THE STAFF WAS VERY FRIENDLY, QUICK AND EFFICIENT. December 9, 2012
Rated 5.0 out of 5.0 by Comfortable Stay. We recently moved to the area and stayed here for a week while waiting for our personal effects to arrive from TX. The room was comfortable. We changed rooms during our stay because guests in the adjacent room violated the the no smoking policy and made the hallway and our room stink. The staff was very accommodating. Breakfast was good. The welcome bag was nice. December 1, 2012
Rated 4.0 out of 5.0 by brandermill all went well other then my club membership did not show up on reservation, but I was asked this time. November 21, 2012
Rated 5.0 out of 5.0 by Felt like I was at home! Our stay was wonderful at the Holiday Inn Express in Richmond-Brandermill-Hull. The beds were very cozy and big. The breakfast was outstanding and the staff was very nice and accomodating. Thanks for making our Family get together so memorable!! November 4, 2012
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