Rated 4.4 out of 5 by 79
Rated 5.0 out of 5.0 by killornchad Great Staff rooms a little dated
The bathroom light switch was on the outside of the bathroom and wasn't lit very well
January 27, 2015
Rated 3.0 out of 5.0 by Andy4400 Fine place to stay when traveling through Miles City
Thoroughly average in all respects, this hotel is a fine choice when your travels take you through Miles City, Montana. Highlight at breakfast is the automatic pancake machine, along with a somewhat better variety of food choices than is typical of the free breakfast available at these types of chains.
January 23, 2015
Rated 1.0 out of 5.0 by Cellardoug Not a pleasant experience
My wife and I travel extensively. As Platinum Members, we have used 17 Rewards nights this year in 13 different hotels in cities all over the world, including Beijing, China; Sydney, Australia; Venice, Italy; Istanbul, Turkey; and the remainder in the United States. We always enjoy using rewards nights, because IHG hotels are generally warm and welcoming towards loyal IHG customers like us. On our recent trip across the US to spend Christmas in Montana, we stayed at several IHG hotels. At all of them, we enjoyed a warm welcome, were offered a welcome package or an additional 500 points, and frequently were given an upgraded room. There was one exception. The Holiday Inn Express at Miles City, Montana, where we stayed on December 27, 2014, was decidedly unfriendly to Rewards night customers. At least it was to us. We were specifically informed that because we were getting a “free” night, we were not entitled to either a welcome package or additional points. (In actual fact, rewards nights aren’t “free”; we earn them through spending money on the IHG chain). There was no offer of an upgrade (although to be fair we did not ask for one either). The room was adequate, but not of the standard that we generally enjoy in IHG hotels. The hotel appeared to be new, as the area on the second floor that was presumably intended for an ice machine and vending was empty, although the plumbing for same was evident. We were assigned a room on the second floor. A luggage cart was available at the back entrance near our room. We loaded our luggage onto it, and then discovered there was no elevator at this entrance. When we enquired at the front desk, we were told there was no elevator in the hotel; because it was only two stories, no elevator was required. My wife and I are obviously seniors. The hotel was practically empty. Why would the desk clerk assign us to a second floor room when there were no elevators? This was a complete mystery to us. It was notable to us that the desk clerk told us that the hotel wasn’t “required” to provide an elevator, so it didn’t. We felt that the hotel management at this hotel did everything it could to provide the minimum, from the finishing in the bedroom to the incomplete guest service areas and the lack of elevator. It was also evident that management did not appreciate loyal customers who were using rewards nights. Perhaps now is the time to mention that this hotel charged twice the number of rewards points as we usually spend, for the most basic room in the hotel. Talk about over-priced! We have stayed at many IHG hotels – the Intercontinental Resort in Moorea, French Polynesia, for example; the Crown Plaza in Beijing and so on. The most expensive rewards night of all was the one in Miles City, Montana!! On this same trip, we stayed at a beautiful Holiday Inn Express in Portage, Indiana, which cost us half the number of points for a full suite. Go figure. Bottom line: if you are an IHG Rewards member, do not waste your points on this hotel in Miles City. Actually if you are traveling and have to stay in Miles City, we recommend using a different hotel chain altogether.
January 19, 2015