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Rated 4.0 out of 5 by 135 reviewers.
Rated 5.0 out of 5.0 by Excellent experience This is not my first stay and won't be my last. Close to Wrentham and to many amenaties such as restaurants, pharmacy, liquor store, etc. August 13, 2014
Rated 5.0 out of 5.0 by Great location friendly and clean The staff was friendly and helpful. The room was clean and comfortable. Great location August 12, 2014
Rated 2.0 out of 5.0 by my upstairs neighbor was clunking around all night Room was clean and fairly comfortable. Giant TV, all low def programming. THIN walls and ceilings so I could hear my upstairs neighbor clunking around all night, and my next door neighbor sliding hangers around in their closet at 5 AM. To their credit, staff was very friendly Was not pleased to come back to the hotel at 10:30 PM and not be able to get into the hotel or my room, until going to the front desk and having them have to "fix" my key card. I think someone accidentally checked me out of the hotel and deactivated it. August 10, 2014
Rated 3.0 out of 5.0 by Great hotel and staff - poor noise quality I stayed here the weekend of my wedding (as well as most of my guests) and the staff graciously upgraded me to a suite. However, this suite was right across from the elevator! All I heard was traffic and noise from people calling and entering/exiting the elevator. The night I stayed another wedding party decided to descend on the floor around midnight with the noise level of a club. Holding the elevator, screaming at each other down the hall. When they entered their rooms, they were on either side of me and the walls were too thin to muffle the sound. I'm pleased that the front desk and security responded quickly and with empathy to what was a total freak out on my part - imagine the anxiety of not getting sleep the night before your wedding because of a party next door! However, I am truly surprised that I was put in a room right across the elevator and in between two rooms the same party was occupying. My recommendation would be to double check where your room is if you require a good night's sleep. August 8, 2014
Rated 3.0 out of 5.0 by very disappointing stay When I checked in on Friday afternoon there was a very long wait at check-in. I had to wait about 20 minutes. Only 1 person was working the desk. About 12 people were on line. Half of them had to get on line because their keys wouldn't work. Then when the phone rings 3 different times the person working the desk had to answer. It was like 3 people cut the line. Sunday's morning breakfast was horrible. Breakfast started at 7am. At 7:15 there were no more eggs left. I asked the man that was working the breakfast if more eggs were coming out. He said that they would be out in a minute. Fifteen minutes later another person asked if there were more eggs. He again said any minute. Ten minutes after that we had to leave for my daughter's softball tournament. No eggs in over 30 minutes. Really. I am a platinum rewards member and have stayed with Holiday Inn for years. I will never come back to this location. Very disappointed. BRIAN D. August 6, 2014
Rated 2.0 out of 5.0 by Bad Extremely loud. They new that big groups were coming and they had a security guard but the walls are thin and there were young people making lots of noise all night. They were yelling in the hallways. Staff was nice. They tried. Overall experience was not good August 6, 2014
Rated 3.0 out of 5.0 by Rude staff, poor toiletries, questionable kitchen sanitation I know that something like an early check-in around noon usually is a special request. And after you've been working since 6AM PT and arrive at a hotel after a red eye flight at 11:45AM ET, you're tired and probably unable to function. But when you get the front desk attendant that says, "Are you trying to check in? Because there is nothing at all available," you start to wonder about what could possibly be going on at this hotel. It wasn't the fact that there were not rooms available yet. It's the tone and the fact that not a single effort could be made, pick up a radio, talk to housekeeping, see if anyone checked out at 8AM in a hotel in a business park. No. Just a "you can call to see if your room is ready around 4." Forgive me, but as a Platinum member of IHG, I've stayed at a LOT of IHG hotels, some of varying quality and age, but never with this type of staff. It must be endemic to the group too. When finally checking in later that day after sleeping in my rental car near my business meeting, the desk did not acknowledge my IHG status, offer any sort of points or bottle of water, or anything. TSA took my bottle of shaving cream, so I asked the front desk for some. Usually if this happens, we get this nice little sample size like they sell at Target. This time, I got a catsup packet of shaving cream. Seriously. Check the picture. It didn't even have enough to cover half my face. I might as well have shaved with the hotel soap. I know it was a complementary replacement, but this was no better than nothing at all. Then, getting up the next morning, the food delivery must have arrived a few hours before as empty boxes piled up in the hallway. Next to the empty boxes was the yogurt that should have been refrigerated. Yep, decided eating here was not in my future if you treat dairy products in this way. Do not recommend. Will not be back. August 5, 2014
Rated 4.0 out of 5.0 by Nice hotel with great service from staff Excellent staff, good breakfast and nice guest room. I recommend. August 5, 2014
Rated 1.0 out of 5.0 by Horrible Experience This was a joke - this hotel is apparently understaffed or people just don't show up to work. Not enough staff in the evening to cover check ins and nobody there to make breakfast in the morning. The room was very sub par - just barely acceptable and not at all worth what we paid for it. August 5, 2014
Rated 4.0 out of 5.0 by COST & NOISE At check-out we were charged two different prices for the room - the quoted price for the last two nights, and a higher price for the first night. The explanation was that we had made two different reservations on-line. The fact is that we made one reservation via phone. We should have been charged only the price that was quoted at the time of that call. A group at the hotel was so noisy that a guest (not part of our group) called the desk. When the desk clerk couldn't get the group to quiet down, she ended up calling the police. The noisy group went to their rooms, but were still very loud. At breakfast on Sunday morning I overheard someone staying at your hotel say that she had gotten hardly any sleep because of the noise next door. I don't know if she had called the desk or not. August 2, 2014
Rated 4.0 out of 5.0 by none The hotel was clean and the staff friendly. I was comfortable in the room and the beds were ideal for sleeping August 1, 2014
Rated 5.0 out of 5.0 by great stay comfortable rooms, total no smoking ban, varied choices for breakfast July 31, 2014
Rated 1.0 out of 5.0 HORRIBLE SERVICE PARTY IN THE LOBBY ALL NIGHT KEPT US AWAKE UNTIL AFTER 3:30 AM! WAS TOLD BY FRONT DEST THERE WAS NOTHING THEY COULD DO ABOUT IT July 31, 2014
Rated 4.0 out of 5.0 by Stay July 27 Property was nice, clean. Staff at front desk was rude and inexperienced. Didn't do a good job keeping up with breakfast after a large group came through. Wall are thin. Could hear next door neighbor closing their curtains. July 31, 2014
Rated 1.0 out of 5.0 by awful find another hotel.this place was rude. No towels or toilet paper. Not enough food at breakfast. On last day maid barged into my room at 10 am. Ithought check out was at 11. July 22, 2014
Rated 5.0 out of 5.0 by A Refreshing Change I visit family near Milford about 2-3 times/year, sometimes with my partner and our dog. This was the first time staying at the Holiday Inn Express, and based on other reviews I thought we'd try it out. It was great! The hotel is located up a separated driveway vs. an adjoining parking lot with another business, so it was automatically more calm and less insane. Our primary concerns were cleanliness, non-smoking smell in the room, and safety/peace. I have found other hotels in the area to be seriously lacking in all of those things, and they charge about $10 less per night! This was so worth the slight price increase. The rooms were very clean, but miraculously didn't smell like cleaning chemicals or perfumey products. Hooray! The staff were so helpful and professional. There was no drinking/party atmosphere which often leads to a lot of noise and general problems. They take their non-smoking policy seriously. The breakfast was great and they have coffee available all day. It was an easy and relaxing stay. This will be the go-to hotel in the future. July 22, 2014
Rated 5.0 out of 5.0 by Friendly Staff The employees at this property are always friendly July 18, 2014
Rated 5.0 out of 5.0 by Towels Each person should have at least 2 bath towels. 1 each is not enough. July 17, 2014
Rated 1.0 out of 5.0 by terrible break fast experience I stayed two days, this proberty. First mouringing, ran out of hot food , cerial fruit, whole milk. 2nd mourning, sign was put up no hot food due to oven being broken. I think no supplies were brought in . Asked for manerger to con tact me. I took numerous request, finnally after two weeks , contact made. . Would not recomend this location. July 17, 2014
Rated 5.0 out of 5.0 Fourth Stay! We absolutely love staying at this hotel. The service is always fantastic while checking in (thanks Jessica!), and we couldn't be happier with how pet friendly the hotel is. There is always parking, and the beds are super clean and comfy. Our bathroom was not 100% clean this time, but every other time the bathrooms are spotless. We will definitely be back! July 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very reasonably priced. The hotel met my expectations. Good service and amenities. July 7, 2014
Rated 3.0 out of 5.0 by Need to be more attentive to breakfast Lack of personnel working breakfast and lack of the advertised hot food. Bring your own towels to the pool July 6, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Overall my experience in this establishment was a good one. There were no issues experienced by myself and my family. Parking was a problem because the Inn was full, but service was great. July 3, 2014
Rated 4.0 out of 5.0 by Nice Hotel Stayed here while shopping at the Outlet mall. Clean and great breakfast selections. Will stay here again when back in the area. July 3, 2014
Rated 2.0 out of 5.0 by Customer survey The customer service when checking in was poor. The lady was not very customer friendly at all. The hotel boasts about the continential breakfast but when we went downstairs at 8:55 am there was nothing left. We waited ten minutes for them to replenish food with nothing. We came back downstairs at 9:30 to have breakfast and a worker had taken a basket of bagels away, no eggs left etc. it was very disappointing overall and would not go back. Usually I have stayed at Holiday Inns in other parts of the country on business and have been satisfied but I am skeptical in doing so again. The room was clean and acceptible but the front desk and breakfast was a total deal breaker for further visits. July 2, 2014
Rated 5.0 out of 5.0 by Everything you need and nothing you don't. Pleasant stay, easy check in and out. Our room was ready before 3pm and everything was perfect. June 30, 2014
Rated 5.0 out of 5.0 by Very Comfortable Hotel! The hotel looks recently renovated with very modern and comfortable rooms. The breakfast is typical of the Holiday Inn Express with many choices available. The hotel had available parking and the staff was very friendly. A very nice hotel. June 24, 2014
Rated 5.0 out of 5.0 by Nice Hotel First time I have stayed here, friendly helpful staff some restaurants close to the area, and a target store down the road. rooms were comfortable and quiet, I would stay here again. June 23, 2014
Rated 5.0 out of 5.0 by Great value and very accomodating. There are few hotels that welcome pets, and actually work to make the stay comfortable. Proximity to EMC was also important. The flexibility on a late check out was very appreciated. The staff was very accommodating and willing to share area information. June 16, 2014
Rated 4.0 out of 5.0 by Good bed, Clean room, Nice updated look I felt this hotel stay could have been a bit less expensive in terms of what was provided, but it was still good. The food for breakfast was limited, but better than just a continental. The staff was a mix of friendly and barely courteous. I really expect a smile and a sense of genuine care when I stay in a hotel. This was limited. The pool door not working was a small hassle, only made a bit worse by the way it was handled. It was like they did not believe me when I said it did not work, and instead of going immediately down there to resolve it, they kind of left me to try again, and prove it was not working. I thought the lobby layout was very nice and modern, with lots of space to work, eat, etc. My room was very clean and comfortable. The guest above me was quite noisy, not sure how the hotel could change that. Guest service for cleaning room and refreshing towels was great. Overall a good stay. June 16, 2014
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