Rated 4.5 out of 5 by 199
Rated 5.0 out of 5.0 by Steve915 Extremely friendly staff!
Over the last 3 years, I've averaged about 30 weeks a year in hotels. Some good, some not so good, but I believe this one is in the top 3 for the friendliest staff. I truly believe that when they smile, it's not just because they're just doing it because it's their job but because they really enjoy their job. I'll be back for sure.
April 14, 2014
Rated 4.0 out of 5.0 by ChinaShrek11 Friendly staff
I stayed here with a colleague for two nights. We were attending a conference in Sturbridge, MA. This appears to be a new Holiday Inn Express. The room was very clean. The wifi worked great. The staff at check-in and during breakfast was cheerful and energetic. Breakfast was above average for a HIX. There was fresh fruit and a pancake maker. Tables were kept clean and items were quickly replenished. This hotel is very convenient to Interstates 290 and 90. However, the highway noise at night was too much for me and I had trouble sleeping. The windows let in a lot of car noise and you have to run the AC if you want to drown it out. I would definitely stay here again but I would ask for a quiet room.
April 13, 2014
Rated 5.0 out of 5.0 by SUNSH4 COMFORTABLE BED
MY HUSBAND AND I CAME TO AREA DUE TO A
SERIOUS HEALTH PROBLEM WITH A REALATIVE IN HOSPICE. WHEN WE TOLD THE YOUNG MAN WHO
CHECKED US IN HE WAS EXTREMELY COMPASSIONATE AND SAID IF THERE WAS ANYTHING AT ALL THE STAFF COULD DO TO HELP
MAKE OUR STAY EASIER OR BE OF ANY HELP PLEASE LET HIM KNOW. HE MEANT IT. A TRULY CARING PERSON.
WE FOUND THE HOTEL QUIET DISPITE THE FACT THAT IT WAS QUITE FULL AND THE BEDS WERE
VERY COMFORTABLE AS WELL AS VERY NICE PILLOWS. EVERYTHING WAS CLEAN.
BREAKFAST WAS VERY GOOD.
April 12, 2014
Rated 5.0 out of 5.0 by SEP455 My favorite place to stay
When traveling for business I always try to stay at HIE's because of their consistent high quality hotels and Auburn gets my 5-star rating. The hotel is extremely well kept, very clean rooms that are quiet and comphy, with excellent breakfast choices. Also, being a rewards member, I received a free room upgrade!
April 11, 2014
Rated 2.0 out of 5.0 by danielle1129 Ehh
I did not enjoy this particular Holiday Inn. Lobby smelled really bad.
April 11, 2014
Rated 5.0 out of 5.0 by diehards Comfortable bed and great service
Really enjoyed my stay at the Holiday Inn Express in Auburn, Ma.
April 5, 2014
Rated 5.0 out of 5.0 by Lotsatravel More than adequate...
Nice,clean place for a buisenes overnight. Very accomodating staff,particularly the night staff and breakfast "lady". Breakfast was fine. Newspapers for all. Pleasant enough lobby dining area if you have to sit around. In a commercial area near the Mass Pike.
April 5, 2014
Rated 5.0 out of 5.0 by Jaxers Nice hotel, good location, good breakfast
This property worked well for us.
It was clean, secure, and the room was spacious.
I would definitely choose this hotel again.
The drains in the bathroom were slow. I should have mentioned it to the staff, but I did not.
April 3, 2014
Rated 5.0 out of 5.0 by RHFamily Quiet and clean with excellent highway access.
Our second stay here, this property is new and well cared for with attentive staff. Great value for this category of hotel.
April 2, 2014
Rated 5.0 out of 5.0 by prof2014 comfortable and quiet
This hotel is very reliably clean and comfortable.
March 31, 2014
Rated 5.0 out of 5.0 by KatieVB Easy access from the highway, comfortable
Our overall stay was pleasant. The hotel was clean and comfortable.
March 28, 2014
Rated 5.0 out of 5.0 by 57fish Great staff!
Just a great spot with excellent people working there. We dealt with everyone from front desk to maintenance and they all could not have been more genuinely friendly and helpful.
March 26, 2014
Rated 5.0 out of 5.0 by Edd48 Holiday Inn
Outstanding!!!The staff was warm, friendly, and knowledgable.
March 26, 2014
Rated 3.0 out of 5.0 by totoro-NC Holiday Inn Express, Auburn MA
The room was adequate for the short stay but it would be very nice if the room included a closet or wardrobe large enough to accommodate 2 people.
March 19, 2014
Rated 5.0 out of 5.0 by crb126 Pleasant Stay
Pleasantly surprised - quite a comfortable stay. Room was impeccably clean and comfortable. No road noise. Slept well.
March 12, 2014
Rated 4.0 out of 5.0 by SR1234sr Suits my needs
I'm in Auburn every couple of years for work, and have always stayed here. The mattresses are extremely comfortable, and the heat
March 8, 2014
Rated 4.0 out of 5.0 by sleerost Adequately comfortable and good Internet for Work
The general, overall experience was good. Would recommend this Auburn MA location to anyone who is not looking for luxury; comfortable is what you get. The staff were all attentive to everyone's needs as evidenced by the morning staff keeping the breakfast bar up to date and open beyond posted stop time.
There was no pool; a spa or hot tub was available. It was a little too cold to my liking based on other hotels over the years. Also, it was "sudsy" when the jets were activated and darn near spilled over the top edge of the spa.
Generally, if looking for an average experience without too many frills, Holiday Inn Express in Auburn MA would be a good location; especially in the summer (though I was there in the Winter) when there are so many outdoors things to do in the area.
February 28, 2014
Rated 4.0 out of 5.0 by Art91 Great Breakfast
Upon check in I was acknowledge as a platinum member
February 27, 2014
Rated 4.0 out of 5.0 by iFixForYou A Comfortable Stay
We recently stayed at this hotel for an archery tournament. The staff was professional and our stay was comfortable overall. Room was clean and quiet. Included breakfast was typical of HIE, but not too bad. Highspeed internet access was pleasantly quick.
February 26, 2014
Rated 4.0 out of 5.0 by Christlike Great Stay!
Arrived here for a "leasurily business trip".Enjoyed the setting and accomodations and was able to relax. Quiet and comfy w everything we needed in the room. Price was a little higher than expected however.
February 26, 2014
Rated 5.0 out of 5.0 by traveltoomuch_lessgolf Comfortable business stay
Needed to do business in Auburn area for a few days, hotel was comfortable and close to major highways, restaurants
February 23, 2014
Rated 4.0 out of 5.0 by hcvisitor Comfortable Place
Staff is very nice.
Rooms are average clean, and location is good for access to Worcester.
Many restaurants nearby.
Some hotel rooms are showing signs of wear, typical things.
Rooms are not super-quiet, so a "bad neighbor" can be noticed. I've stayed there several times, though, and rarely have had anything out of the ordinary in terms of noise.
February 20, 2014
Rated 3.0 out of 5.0 by Cactus Ma Nice clean basic room
Our son was visiting Worcester Poly Tech , so we wanted something close, but not too close. This was a quick 10 minute trip from the campus. Very easy access both on and off the highway. Quite close to the highway, but our room was on the "back side" and we did not notice a lot of traffic noise. Room was fairly large. Bathroom was good sized. Both were very clean. Very basic furniture. Two beds, one sitting chair, desk and bureau with a clothes closet attached. Heating and cooling worked well. Front desk staff was very friendly and, when asked, offered information about restaurants close by. We chose Bentleys which offers a 10% food discount when you show them your room key. It is close enough to walk, but there was bad snowstorm that evening and there were no cleared sidewalks so we drove the short distance. The elevator placement just seemed a bit odd to me, sort of in a regular narrow hallway and not a more expanded "mini lobby" type set up. Nothing wrong with that, just seemed odd. I would go there again if we were in the Worcester area.
February 19, 2014
Rated 4.0 out of 5.0 by Scfrufy1 Clean room, comfortable bed
The room exceeded my expectation, there was a microwave and fridge I didn't use them because it was a short stay. However, the coffee maker came in handy, I was able to make a cup of tea to relax in front of the TV after a long day.
February 17, 2014
Rated 4.0 out of 5.0 by Robert T Good hotel with a great staff!
Fran who runs the breakfast area is terrific! It feels like you are having breakfast with your best friend. If you have any special food requests, Fran will get it for you (within reason). It is a nice clean well maintained hotel that will draw you back for another stay. A good value for the business or pleasure traveler.
February 16, 2014
Rated 2.0 out of 5.0 by Disgruntled Traveler Beware if using a debit card to pay for your stay here!
I had stayed here before and loved it. Unfortunately, on my last trip I needed to pay with my debit card. I expected that they would put a hold on my account for some amount over the estimated cost of my stay - standard procedure for many businesses. However, this hotel put such a large hold on my account (more than 2x the final cost of my stay) that I then had very limited funds to pay for anything else (like gas & food). To make matters worse, they did not release the hold until several days after my stay had ended and well after they had already charged my account for the final amount. So, because of this (my bill was paid but the hold was still on my account), I had two other unrelated payments that suffered from insufficient funds and I incurred fees from my bank and the other payment recipients. I was so ANGRY! So BEWARE if you plan to use a debit card here.
I stayed at another Holiday Inn the next day in another town that actually had a more expensive rate but the hold they put on my debit card was much more reasonable. They also released the hold on my account before this hotel did even though my stay there came after this one.
February 15, 2014
Rated 4.0 out of 5.0 by browndale Facilities
The only problem we had was the Washer was not working causing us to find an alternate place to do laundry
February 12, 2014
Rated 5.0 out of 5.0 by Tr1189 Friendly and helpful staff
Very helpful and nice people work here. The gym was out of water, when I told the front desk they gave me a cold bottled water.
Also was very friendly on check out day when checking out.
February 9, 2014
Rated 3.0 out of 5.0 by OPCBill OK
The location is excellent. The breakfast bar was also excellent, as was the service there. The room was good. Other than that, nothing very special.
February 6, 2014
Rated 5.0 out of 5.0 by stacy2014 great service
The staff was amazing, very pleasant and very helpful. My room was very clean, and the housekeeping staff was very accommodating to my mothers needs. Very nice people. I enjoyed my stay. The breakfast they served was amazing. If your in this area, I recommend you stay here. Very nice hotel!!
February 3, 2014