Rated 3.9 out of 5 by 62
Rated 5.0 out of 5.0 by Ray In Maryland Visit to Cincinnati
My sister and I are on a venture to see a baseball game in all the MLB stadiums in the next couple years. This provided a convenient location with a relaxing drive into the City. The clerk at the front desk provided us with a good map for our short trip that included good places to eat near the ballpark. What I like about Holiday Inn Express when traveling is they provide a clean room with no surprise. I've been in 5 of their units and have found the staff to be extremely friendly in all. Good job guys, keep up the good work.
July 15, 2014
Rated 4.0 out of 5.0 by chrth Clean and convenient
Close to the interstate highways and clean, comfortable room made my stay enjoyable. Breakfast buffet was the best that I'd ever had!
July 13, 2014
Rated 4.0 out of 5.0 by walterp Front Desk service
Tia, the front desk person on our stay was excellent. She is a great customer service representative for your hotel. Very accommodating and mindful of one's needs.
SHE IS A KEEPER
July 10, 2014
Rated 2.0 out of 5.0 by Amy87 Disappointing stay
I came with a group who had a block of rooms reserved. The rate was not what you would expect for a group. I know others who booked their rooms separately and received much better rates (up to $30 less per night). When I initially booked my stay there was one person who reserved the block of rooms and I needed to call to change the reservation into my name and provide my card information to book the room. There was a lot of confusion with the folks who booked the room as to what was happening there and several of us in our group had trouble with this.
When I arrived the check in was fine and the woman at the front desk was wonderful. The next day however my room key wasn't working and there was nobody at the desk to help me out. I waited about 10 minutes and just left without the items I needed to grab from my room to take with me. I have never seen a hotel operate with one person at the desk at 8:00 PM. I can't recall a single time there was more than one person at the desk and there was nobody there when that person took a break.
My room was fine but really just "okay". More than one person in my group had mildew issues in their rooms but mine was fine. There was also some sort of sand or debris at the bottom of the pool and the pool was disappointingly small.
The hotel staff was very accommodating about helping those guests and also about giving a better rate to a family member of mine whose reservation had been lost. They were also kind to provide refrigerators and microwaves to those in our group who had requested them and were nice to allow us use of the breakfast room for our group to meet up in the evening.
Once I checked out and went home I found out there was a charge of over $1700 pending with my credit card for a 3 day stay. The hotel had "authorized" my card three times as well as charged me for the room. This is still pending on my card 3 days after checkout. When I called to ask about it I was told to expect a call from a manager the next day. I did not receive this call so when I called to discuss it I was told to call my bank. and have the bank call them if needed. My bank told me I needed to have the hotel call them. The manager told me they don't do this but he said he would try and he would call me back to let me know what happened. I did not hear back from him.
All in all I slept well and the hotel would have been considered "mediocre and not worth the rate charged", but with the issues with reserving the room and trying to get these charges off my card, the overall experience with this hotel was very frustrating.
July 8, 2014
Rated 5.0 out of 5.0 by danmcl Nice but pricey
Hotel is clean and comfortable but price should be lower.
July 7, 2014
Rated 3.0 out of 5.0 by lynntrixie Good Service, but that's all
The room was not comfortable due to a hard mattress and a hard to adjust room temperature. Breakfast was average. I have paid less elsewhere and gotten a much nicer room and pool.
July 6, 2014
Rated 1.0 out of 5.0 by badhotel33 stale carpet, dirty room
very bad experience for a night, all rooms and hotel is dirty.
July 3, 2014
Rated 3.0 out of 5.0 by Select_21 Average
Average stay. 6/28/14 washer in hotel did not work. inconvenient for travel softball team.
July 2, 2014