Rated 4.5 out of 5 by 132
Rated 5.0 out of 5.0 by Cooper Staff
The Staff I meet where outstanding: Joe at front desk, Karrie as Sous Chief, Carolyn as waitress and Diane as maid for room.
I did not like the micro bossing I saw of the restaurant. I was giving my order and supervisor come and took my waitress in middle of my order to wait on another. I did finally get my order right but thought that was rude. I eat and watch these waitress work and they seem to do an outstanding job but seem to be scared to death of supervisor who is always bossing them around or what I call micro supervising which seems to make them very nervous which seems to make a lot of costumers upset.
I also found out hotel does not give free breakfast to members which will make me stay at Holiday express which does offer free breakfast.
March 16, 2014
Rated 5.0 out of 5.0 by Debaroo Had a Great Experience!
We had a very nice time during our one night stay. It was very clean and very comfortable. I slept so well, I finally got a good night's sleep! My daughter and niece had a lot of fun swimming in the pool. It was really nice and a relief to see a manager come and check on the pool area to make sure that every child under 18 had a guardian. That was so good to see! Also it was a very pretty place, everything was up to date including all furniture, pictures and other accessories. Thank you very much for a Nice Stay! We will be back!
March 15, 2014
Rated 5.0 out of 5.0 by Jean39 Wonderful
We stayed for two nights in an extremely nice double room with a whirlpool bath, two tvs, a bar with microwave, fridge, sink and more. It was so private and peaceful and clean. We can't wait to do it again!
March 10, 2014
Rated 4.0 out of 5.0 by Riccardo Staff
Hotel staff are very friendly and accommodating. One small issue is that the cleaning staff did not arrive to turn room over until late afternoon.
March 8, 2014
Rated 5.0 out of 5.0 by Chipduke Great clean pool and hot tub
Took Grandkids here for the night. Swim and just get away from the cold. Breakfast was very good and price reasonable. Will be going back again.
February 20, 2014
Rated 5.0 out of 5.0 by Rick Martin Excellent place very friendly
I will stay here next time I am in the area the staff was very friendly and everything was very nice.
February 8, 2014
Rated 5.0 out of 5.0 by purpleheart1969 Great Property and Staff
This may be one of the nicest Holiday Inns I've ever stayed at!! The property is very, very nice and the accommodations were top notch and the entire Restaurant Staff....Servers and Cook made us (myself and work associates) feel welcome and at home. If I ever had to stay on the eastern side if Cincinnati again, I would not even consider another lodging facility!! Great job to ALL!!
February 7, 2014
Rated 5.0 out of 5.0 by goirishjb25 Sales
Excellent place to stay! Great staff all around ! Don't worry over road construction., worth going!
January 25, 2014
Rated 4.0 out of 5.0 by Eats Pool area
My only complaint was the pool area. There was a church group that consisted of many many many teenagers. They were in the pool when we were there and for quite a while they were un supervised. They were I would estimate between the ages of 9-13 years old. They were not rude to us they were just very loud and had a lot of energy they needed some supervision to calm them down. We could not hear each other talking in the hot tub and swimming in the pool was impossible. A Holiday Inn employee did come in a few times and at one point did ask if we were the chaperones and we said no. He did settle the kids down for a moment but then they just went back to being loud and very energetic. As parents we were very concerned that someone was going to get injured because they were at times almost jumping in on the someones head in the water. they were diving and doing flips into the pool. I think that if they have more meetings like that, Holiday Inn needs to stress the importance of supervision for these children. Thank you.
January 23, 2014
Rated 3.0 out of 5.0 by ArmySoldier Close to everything rooms in need of updating
Location is good close to mall and restaurant. Dining room is great with excellent breakfast Buffett. Room is is Need of updates. Shower head in 614 suxed more water running straight down then out of shower.
Hallway foot track at night is bad. Walls and doors do not block out any sound. This is 3rd time I stayed here and the worst for overall experience and large amount of guests running thru halls all times of the night.
Will not return will drive extra 14 miles for different ihg brand hotel
January 11, 2014
Rated 5.0 out of 5.0 by Bob6259 Management
I have stayed with all of the different hotel chains over the past 35 years. The management and staff at this Holiday Inn were top notch, bent over backwards to accommodate my family and guests while I was a guest at this property. The place was spotless, warm,comfortable and all around enjoyable. I would recommend this property to anyone and everyone. Hats off to Holiday Inn. Great suite also.
January 1, 2014
Rated 5.0 out of 5.0 by savvytraveler1962 Nice group of People in a nice hotel
Have stayed a few times before and the stay is always great...its always nice when they remember your name A+.
December 23, 2013
Rated 5.0 out of 5.0 by Kappy We will be back!
We are so happy that Paul Hennessey brought "Move Across the River" to your Hotel!
The accommodations couldn't have been better for us or our pet! Everyone was so friendly and eager too help in any way the could and just loved our dog! Nice!
The only thing I would have changed is the location of your pool. It is like being in a fish bowl! Knowing that, that can't happen! If you could put blinds to offer some privacy it would make the pool area much more inviting. I just don't care to be on display in the lobby for EVERYONE to see. And we love to swim.
I give the Holiday Inn Cincinnati-east gate an A+ and thumbs up!!
December 14, 2013
Rated 4.0 out of 5.0 by TJSmith Great Amentities
I enjoyed my stay at the Holiday Inn Eastgate. The location accommodates moderate size conferences and appears to be well suited for training sessions.
The grand foyer appears a bit dated but water fountains always seem to bring a calmness to the day.
The room was clean and comfortable, but a clog in the bathroom sink drain ruined my morning routine. I informed the staff and asked that they resolve the clog for their next guest.
Overall a great value.
December 11, 2013
Rated 4.0 out of 5.0 by meloclaus77 Our stay
Nice room,staff was friendly,pool and hott ub were sooo nice after a long day of sightseeing.
December 3, 2013
Rated 5.0 out of 5.0 by Showmachine1 Unique!!
we truly enjoyed our stay and we're coming back for the second time! The lobby is great for a large groups! We have a little 5 lbs. poodle and we don't leave home without her. The pet fee is so reasonable! Also the staff couldn't be more friendly!
November 21, 2013
Rated 5.0 out of 5.0 by maddogdt maddogdt
I had a great time while staying at your Holiday Inn, Cincinnati Eastgate.
The Hotel was easy to get to and from, and I am looking forward to returning next year for the dance.
Janet from housekeeping did a great job in servicing the room keeping it clean and replacing the supplies.
November 15, 2013
Rated 5.0 out of 5.0 by MLB1956 What a GREAT PLACE To STAY !
During our 3 Night stay EVERY SINGLE employee we delt with were the Exception to the rule ! Evey tnig and one during our stay was just FANTASTIC!!!!!!! Can not express enough how Impressed we were with our stay.
November 14, 2013
Rated 5.0 out of 5.0 by LJD55 Exceptional staff
I was able to physically check out rooms before making a decision. I really appreciate that.
Room was very clean and comfortable. All maids and employees were very friendly and ready to help with any question, etc. Highly recommend this Holiday Inn.
November 14, 2013
Rated 5.0 out of 5.0 by Rich69 Comfortable bed
everyone was so friendly. i would go back.room was so clean.
November 13, 2013
Rated 4.0 out of 5.0 by Husted dance weekend
We arrived and no luggage carts were available. Need more
carts. No handicap parking spaces available. Maid did not
make the beds the first night so had to request someone else
to do this. Dogs barking and in the pool. Food OK but
service was slow. Room further away from dance hall then
we were told. May or may not attend the next Bop Dance
November 13, 2013
Rated 5.0 out of 5.0 by olds442w31 Good place to stay
Flew in town for a one night stay, had a job interview next day. The hotel was very nice, little construction nearby, but no big deal.
The provided iron in the room quit working, but other than that- great.
The interviewing company had paid for everything, so really can't put a value on room. Would definitely stay there again if given the opportunity.
November 1, 2013
Rated 5.0 out of 5.0 by Dutchman2 Wonderful place to stay!
Can't say more than the rating scores above! This is where we will stay in all future visits to the Cincinnati area.
October 27, 2013
Rated 5.0 out of 5.0 by Jules72 Friendly staff and convenient location
Plenty of friendly staff greeted me at check in. Rewards members are given a little extra attention so definitely sign up for it. One small issue taken care of extremely fast. Convenient location within walking distance to mall, Toys R Us, Wendys, PNC (just across the parking lot). Excellent food service for our conference. Did not utilize pool, business center or McKennas restaurant but all looked capable of providing outstanding service. Would definitely recommend and would stay again.
October 15, 2013
Rated 5.0 out of 5.0 by goirishjb25 Amazing Stay
Had a great time here. Great staff and a great hotel. A little construction right now, but not hard to get to. I highly recommend this hotel.
Thanks to all the staff for all your help each stay
October 13, 2013
Rated 5.0 out of 5.0 by Baldeagle1 Great bed and helpful staff
Great location, friendly and helpful staff - dingy diningroom.
October 10, 2013
Rated 5.0 out of 5.0 by MaggieLou Wonderful place to stay
My husband and I have stayed here many times, as we attend the Pumplin Run each year the 1st weekend of Oct. It's close to the show for him and great area for me to shop. Beautiful LobbyFriendly/clean/quiet. If your in the area, you can't find a better place to stay.
October 10, 2013
Rated 1.0 out of 5.0 by DD5657 I only stayed due to location of seminar at this Holiday Inn
I was disappointed in my Room, had a smell, musty-mildew. Sheets had old sticker between and what appeared to be crumbs? TV had a loose plug at back that needed pushed in to get TV to work.
October 6, 2013
Rated 3.0 out of 5.0 by nonperro Staff was very pleasant and helpful.
The stay was ok. We are NOT dog lovers .... We don't care to sleep where dogs have slept. George Washington ,,,,OK....
I had a very hard time sleeping in a bed knowing there problably was a dog in it some time before. One pillow in the room was very foul .... I don't know of ANY machine that will pick up ALL the dog hair EVERYWHERE.....The spots on the carpet were suspect. Could not walk on carpet comfortably.
The value was very good but sincerely wish the dogs were not there. Why not put all the dogs on the second floor with the smokers????? We stayed 9 nights.... Very uncomfortable with dogs everywhere..
Would I recommend????? ONly for dog lovers...
We thought the convinence of a restaurant on premises was great. Food was fair. Very nice Breakkfast menu. Liked the omelets.....
October 1, 2013
Rated 2.0 out of 5.0 by DK823 Good Buffet and Restaurant staff
Workout room is pretty good; good showers and bed is comfortable. Much better since the last remodeling update.
Customer experience areas of opportunity:
Almost ruined a $150 shirt because the steam iron was "gunked up" with black soot (that would have been a disaster).
Still skimping on the shampoo and toiletries, front desk is bland and not very customer friendly (quick to tell me what they can't do).
Due to a corporate rate the price was very attractive.
September 23, 2013