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Rated 4.4 out of 5 by 201 reviewers.
Rated 5.0 out of 5.0 by Great Holiday Inn close to Muir Woods Great Holiday Inn close to Muir Woods redwood forest and Muir Woods Beach. Really nice room with upgraded features and tons of amenities. More then I think I have seen at most Holiday Inn's. Great place to stay for a weekend away! January 7, 2014
Rated 5.0 out of 5.0 by Christmas Getaway We usually stay in San Fransisco, but this time we stayed in Mill Valley. It's a quiet, clean, family friendly, and my family and I really enjoyed our stay. My boys were able to go swimming, bike riding, jogging, and there is a soccer field near by for my little athlete. We would definetly go back and stay there again. January 6, 2014
Rated 5.0 out of 5.0 by Christmas getaway We came out to Mill Valley and needed a place to stay while we visited our daughter and son in law. This hotel was everything we needed. They provided a good room, good service, and a good breakfast at a good price. Thank You. January 6, 2014
Rated 4.0 out of 5.0 by highs and lows great view low toilet, small seat sink faucet leaked Breakfast selection and quality was outstanding no elevator TV set was excellent channel selection was narrow, no fox news January 4, 2014
Rated 5.0 out of 5.0 by Beautiful The setting and the hotel as a whole was absolutely beautiful! We appreciated all of the recommendations of things to do while we were there and would definitely stay there again when we return to the area. January 2, 2014
Rated 5.0 out of 5.0 by Comfortable stay The hotel has an excellent location and view of the mountains. The staff was pleasant and provided great service. January 1, 2014
Rated 5.0 out of 5.0 by I should've stayed here the whole time I was in San Francisco My stay at this hotel makes me want to move back to California. It was entirely comfortable pleasant easy and enjoyable. My next two nights were spent at a very substandard Mark Hopkins Intercontinental downtown. I should have stayed at this hotel, and just commuted. Stay away from the Mark Hopkins down town, I'm going to share my experiences with everyone I meet for the next while. January 1, 2014
Rated 4.0 out of 5.0 by Comfortable, convenient and good value Not a pretentious hotel, but clean and recently remodeled. The beds are very comfortable with multiple pillows to select from. Good TV, typical little in room coffee maker. Great Italian restaurant virtually attached to the hotel. Easy access to points in Marin and the GG bridge to San Francisco. The breakfast buffet is Spartan, but adequate, usually crowded and slow in the morning.. but included in the price. Nice pool and spa. Recommend rooms in the back or overlooking the courtyard for quiet privacy. Second floor preferred. Safer to leave sliding doors open to small patio. December 29, 2013
Rated 5.0 out of 5.0 by Bicycles!! This Holiday Inn Express surprised us with free bicycles and a paved path that provided a pleasant evening ride and some bird watching. It is even possible to bicycle to San Francisco across the Golden Gate! The staff was excellent, rooms were immaculate, breakfast was well stocked with a great variety and even during the morning rush nothing ran out. All the facilities were what you would expect of a well kept HIE. It is a quiet location on Hwy 1 and easy to access Hwy 101. It is next door to a fine restaurant that we enjoyed. We will stay here again. December 22, 2013
Rated 5.0 out of 5.0 by Nice place This place was a bit pricey the weekend of the north face endurance challenge but it was a pleasant stay. There was a musky smell in the room when we first came in but openining up some windows fixed that problem. The beds were comfy and the breakfast was a plus! We used the bikes that were available at no extra cost to explore the bike trails in the area which was lots of fun! I would return to this holiday inn even though prices went up just for the weekend of the race. The amenities and shuttle to the start of the race made it worth my time and money. December 12, 2013
Rated 5.0 out of 5.0 by Front desk check in We continue to have excellent advance check in. We owe this now to Rolando who knows what room we like and has had that room reserved for us. He was also able to seemlessly added another day to our stay more than once. Between Joanne and Rolando the front desk service always makes our trips enjoyable December 12, 2013
Rated 5.0 out of 5.0 by Location, location, location Right in the middle of a pleasant part of the world, from its proximity to SF to the wonderful paths through wetlands. December 5, 2013
Rated 5.0 out of 5.0 by guest If you're in the Mill Valley area this is a great place to stay. Comfortable beds with friendly staff and close to the city. December 4, 2013
Rated 3.0 out of 5.0 by Booking and Billing Issues I stayed at this hotel over the Thanksgiving weekend and did not check in until Thursday. The hotel is a typical and comfortable Holiday Inn Express. The bed, bathroom amenities and decor are all nice and make for a comfortable stay. My reservation was made with 4 others at the same time; I did not have any issues checking in. In fact, they let me change the number of beds in my room so a friend would be able to spend a night. However, other people had issues with the rate they were supposed to receive. When all 5 rooms checked out, we all had a no show charge on our bill for a night before we were supposed to check in. The GM, who took all 5 reservations, made a mistake and scheduled them for the wrong day. The form we signed when checking in showed the correct date; imagine our surprise when the bill was slid under our door. The front desk agents when checking out did not have the capabilities to reverse the 'no show' charge and we had to wait until the GM returned. Still waiting to find out if the charges will be reversed. December 3, 2013
Rated 5.0 out of 5.0 by Mill Valley Great location, great room - very comfortable and clean. November 26, 2013
Rated 5.0 out of 5.0 by Great view from second floor The view was very nice, the breakfast had healthy options that were very good such as granola soy milk and banana nut muffins - something that I haven't found at other HI Express hotels. The outdoor firepit was a nice touch, but I spent so much time touring San Francisco, I didn't get a chance to sit around it and enjoy it. I would definitely saty here again. November 21, 2013
Rated 1.0 out of 5.0 by HIE Mill Valley terrible place to stay wood floors squeak constantly on both side of our room doors slamming all night loud talking in rooms and cigarette smoke entered room from outside room facing pool area a joke because there was a wooden 6 foot fence between our room and the pool housekeeping carts left in hall way all night tacky the one vending machine for soda put in a dollar received 4 quarters put in a five dollar bill received nothing but did get the bill back tried ones and additional 5s nothing. sent email to staff asking to check in early because my son had surgery still no answer if you want to relax or sleep or have a soda stya away from this property November 18, 2013
Rated 5.0 out of 5.0 by extraordinary good service Besides a very comfortable and relaxing stay, I would like to make a great compliment to their housekeeping. On my departure I forgot to take my e-reader which I left in my room. That evening I called from a different location and to my releave the e-reader was found, safe and sound. Housekeeping put it on fedex service towards a next location (I was on a road trip) where I retreaved it soon. A great compliment, I think it an extraordinary good service. November 15, 2013
Rated 2.0 out of 5.0 by Poor experience During our recent trip to California we stayed at six Holiday Inn Express hotels and have stayed at many more elsewhere. The front staff at this hotel were the worse we have experienced. Not accommodating, charged inflated prices with one explanation that there is no charge for parking as there is in San Francisco hotels. This was incredulous as the staff need to appreciate YOUR HOTEL ISN'T IN SAN FRANCISCO. The room was old but spacious and had an odor. The breakfast area is small with poor selections. Very disappointed November 13, 2013
Rated 3.0 out of 5.0 by POOR room Servicing Poor responsiveness to room servicing request. When I left the room in the AM, I specifically asked both the maid directly across the way AND the room supervisor to kindly make up the room during the next hour and a half as I had to be back there to rest in late morning. They promised to do so but when I returned an hour and a half later, the room was not made up and I had no chance for a clean room, soap, shampoo, etc that day. November 11, 2013
Rated 5.0 out of 5.0 by Close to Stinson Beach Hiking Trails Less than 30 minute drive to Hiking trailheads at Stinson Beach. Great scenery and we lucked out with great weather first weekend in November! Missed evening smores served in lobby by fire but was late to breakfast and was pleasantly surprised to see food still out for those straggles like myself! November 5, 2013
Rated 5.0 out of 5.0 by Great time Had a three night stay very relaxing. It was nice to go have a great breakfast in the inn. Caring staff clean clean clean it was awesome. November 4, 2013
Rated 3.0 out of 5.0 by Front Staff Unhelpful Stayed at the hotel for a local wedding. Front desk did not make any effort to find a decent room near my family despite requests. Staff said they couldn't find any "notes" in their computer. November 4, 2013
Rated 3.0 out of 5.0 by Horrible bed but location and service were great Great location and the lobby with adjacent firepit was nice. The customer service rep that helped me with check in was delightful. The hallways and stairwells to the rooms seemed worn out and could use some updating. The room itself appeared to have been updated with a nice flat screen and entertainment center/dresser/fridge storage as well as other features. It was clean too. So at first glance I thought it was a decent room. The bed, unfortunately, was horrible. A very hard,springy mattress and the slightest movement produced a very loud creak from the bed frame. Every time I turned over, I woke up due to the sound. Felt bad for the people in the next was THAT loud. I stayed at a different HI Express the day before and the day after this stay...both were MUCH better on the hotel room front for the value and were more in line with what I have come to expect from the brand. This one just needs a little more care on the remodel side. As stated, the location was great as was the service...the room just fell short. October 29, 2013
Rated 5.0 out of 5.0 by Great place close to San Francisco This is a great location if you want to stay outside of the city. Our whole experience was wonderful. Nick at the front desk, s'mores by the fire pit after a day of touring and a great breakfast. Highly recommend! October 23, 2013
Rated 5.0 out of 5.0 by Delightfully dog friendly My compliments to the General Manager and the entire staff for a job well done. Daisy loved it too. October 20, 2013
Rated 3.0 out of 5.0 by Not So Great The exterior door near our room had no snubber, so it banged all night. A request that it be fixed was met with a smile, but nothing was ever done during the time we were there. The motel layout is a maze and the signage is poor - trying to find one's way to the office of the restaurant (which is absolutely excellent) is extremely difficult. No excuse for such poor signage. Otherwise, the motel was average and overpriced. October 16, 2013
Rated 1.0 out of 5.0 by Noisy, old, and expensive This former Howard Johnson's motel sits in a lovely location next to a very good restaurant, but that's about all it has going for it. We live locally and chose to stay at this hotel because it was convenient and dog friendly. With the $75 pet fee, our two night stay was over $600 for a room with a king bed. Perhaps the noisiest room I've stayed in in decades. We were moved to a quieter room the second night, with "quiet" defined as facing the freeway -- noisy but not as annoying as the machine and human noises we suffered through the first night. In-room coffee filter packets were made for a different machine and barely made colored water in our coffeemaker -- we went out and bought coffee and filters of our own -- breakfast is like Hampton Inns and others -- mass produced, but O.K. Plumbing was old and drain plugs did not work. Staff were very nice. We will not return to this facility, nor recommend it to anyone. October 15, 2013
Rated 5.0 out of 5.0 by Great for a small group reunion We had a great experience at the Holiday Express by staging a class reunion of 13 people there. The accommodations are very good, the pool is great, the warm breakfast delicious. We were able to hold a welcoming party in the public area and had a good dinner at the Frantonio Restaurant next door. The location is very propitious as it is close to the Marin Airporter for folks flying in and to the bus to Muir Woods. It took us 10 minutes to drive to the Ferry that goes from Sausalito to San Francisco's Fisherman's Wharf and it took us only 45 minutes to drive to the wineries in Sonoma. October 9, 2013
Rated 5.0 out of 5.0 by Incredible staff and location - definitely a repeat! I was impressed from the moment I checked in. The front desk staff went way beyond the "normal" check-in procedures to make sure I had accommodations that met all my needs. I soon discovered that the entire staff goes the extra mile to make sure your stay is perfect. Great team work and leadership here. The place is super clean. The rooms are spacious and have all the right amenities. The location is fantastic - beautiful scenery and easy to go anywhere from here. They even provide free bicycles to enjoy the surrounding trails and nature. About an hour after I had checked out, I discovered that I had left 2 rings in the room. I called the manager, and he immediately checked on it. I thought I had probably lost these rings forever, but they were returned to me and I am so grateful! Stay here - you won't regret it! October 7, 2013
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