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Rated 3.8 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by Excellent service Help full staff good complementary hot break fast lots of choices. Most of them good review also some bad reviews that’s their own problems. Nice and clean hotel we stay again. July 10, 2014
Rated 5.0 out of 5.0 by Great service Good location good customer service help full staff we will stay again. July 8, 2014
Rated 2.0 out of 5.0 by Expected better customer service I arrived at the check-in time and went up to the 5th floor with our cart full of luggage only to find our room not ready. Went all the way back down with the luggage cart and all the staff said was "sorry". This happened to me 2 weeks prior at another HI Express and they showed excellent customer service by reducing my room rate and giving me free parking. I would have expected something from the Milton HI and was surprised when nothing was offered. It is not up to the customer to ask, I is up to the hotel to offer. Customer service is very important to me and because of this I will not recommend this hotel. The hot tub was also not working. I am an IHG Rewards member July 4, 2014
Rated 3.0 out of 5.0 by Noisy air Air conditioning noisy - not defective - just old fashioned design that cannot be remedied without changing all units July 4, 2014
Rated 5.0 out of 5.0 by Great nights Stay Enjoyed the evening and it was a great experience with the staff and guests. July 3, 2014
Rated 5.0 out of 5.0 by Wedding We were there for a wedding, the room was very nice, the breakfast could of been a little better of a selection of meat, especially for those that do not like sausages, waffles would also be nice. The beds gave us the best sleep that w have had in ages. July 2, 2014
Rated 2.0 out of 5.0 by comfortable bed Unhappy about the price of the room and the breakfast I also think this survey is redundant July 2, 2014
Rated 3.0 out of 5.0 by Hot Lobby It was hot the day we were there, beside our room the place was extremely hot. The AC was not working .... June 25, 2014
Rated 5.0 out of 5.0 by great service front desk personnal were very good in the check in and out periods. I was impressed with the service provided to any of my inquiries and will return to stay here once again as my travel plans are made. June 23, 2014
Rated 5.0 out of 5.0 by Great room and breakfast. The room was great and the breakfast far exceeded my expectations. The room was very quiet and the temperature was easily controlled. I found the pillows too bulky, however, I find that is the case in all hotels. Therefore, I bring my own. June 18, 2014
Rated 5.0 out of 5.0 by Courteous and Clean Very courteous and friendly staff. All areas of the hotel were very clean and well maintained, Easy access to the hotel as it's right beside a Hwy 401 exit/entrance ramp. June 12, 2014
Rated 5.0 out of 5.0 by My stay at holiday in express everything was great except for breakfast and drunk guy in entrance. Juice was empty there was hardly anything left to eat no bacon no sausage eggs dry I was there early 8 am June 12, 2014
Rated 2.0 out of 5.0 by Poor A/C I have found, on more than one visit to this property, that the ability to set the HVAC only between a very narrow band (minimum room temperature setting is 20 degrees) results in the AC not being able to keep the room at a comfortable temperature for sleeping. Breakfast is typical for this chain. An occasional change would be nice. After staying 50 - 90 nights a year in a hotel the offering gets pretty monotonous. During each of my stays at this property something was not working. The door to the 5th floor ice machine would not open, with my room key, for example. I fail to understand why the vending and ice must be locked. The internet was hit and miss as far as speed is concerned. The staff was pleasant and helpful, one reason I kept coming back. Unfortunately I've made my last visit to this property and would rather travel further to stay in another Holiday Inn property than return to this one.. June 11, 2014
Rated 5.0 out of 5.0 by Always a good stay I do not wish anyone to misunderstand my low rating of cleanliness - the room was clean, it just smelled strongly of disinfectant and I am sensitive to odors. The room was promptly changed for me. The staff could not have been more accommodating or kind. June 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed, quiet rooms We were visiting Family, therefore our times coming in and going out were different. Each time we were greeted with a smile and a greeting. We found the room was quiet and we were able to sleep in during the morning. We would defiantly use this Hotel again. June 5, 2014
Rated 5.0 out of 5.0 by Great First Stay Good hotel stay I really liked this property. First off the location of the hotel is very convenience from hi-way to all the business areas. It was easy to get out to the burbs for my meetings and in the evening I was able to take a walk in the evening. The staff are very responsive to any requests, polite and happy! The breakfast bar is a nice area to do work, enjoy a quick coffee or meal. The food quality was good and there were healthy options on the menu. The gym was well maintained with good quality equipment and well ventilated. Sometimes I find hotel gyms are stuffy but the air was fresh. My room with king size bed was very roomy. I was quite impressed with the room size. Was clean and updated. I would suggest that the hotel put in another couple floor lamps as the room was quite dim. Overall a very good stay though and would recommend this hotel Reason for Visit:Business Trip June 5, 2014
Rated 1.0 out of 5.0 by Average room, not worth the price We could have stayed in a much better place for the price! June 4, 2014
Rated 5.0 out of 5.0 by Great Hotel to stay Great hotel excelent staff great location near 401. good job every body. i will stay again. June 4, 2014
Rated 4.0 out of 5.0 by Not normal Holiday Inn room Bathroom is dated looking. THe lobby is updated but the rooms seem out of date. The room was hot (27C) on arrival with no working a/c. Staff did get it working but took hours too cool down June 3, 2014
Rated 1.0 out of 5.0 by Room was disgustingly presented. Unmade room and bathroom that was to say the least was horrid! How could this hotel expect to receive people when there were no cleaning staff on duty....the poor girl on the desk had to run about trying to get the equipment to clean the room....change the linens...and clean the bathroom.....all while we waited! What, on earth are these people at the Milton Holiday Inn Express thinking? Such a disregard for their clients. We were told that we were "looking after our own interests" when we spoke to the person on the desk on the evening of May 29th. We were curtly dismissed as though it was our fault that they had expected us to stay in an unmade room. I might add that when we checked in on Wednesday, May 28th it was around 9:00p.m. Not as though we were there before cleaning staff had a chance to do their jobs. I had been warned many times that the Inn was not clean and had indeed experienced previously pillows with blood stains and filthy throw blankets. So why stay is the only hotel in Milton with an "accessible" room. Next time....we will stay in Mississauga. I will warn every one that I know .... Never stay in the Milton Holiday Inn Express. We are usually so happy with Holiday Inns in the many places we travel. June 2, 2014
Rated 5.0 out of 5.0 by Excellent Staff, very personal and helpful! We enjoyed such a great stay! We were a large wedding group that were given great service! The staff let us use the facilities to all have pizza one night in the common was so helpful as we were all from out of town! They also gave many suggestions as to restaurants and what to do in the area! The staff were all very pleasant! I highly recommend this hotel and if we are ever in the area, we would definitely stay again! May 30, 2014
Rated 3.0 out of 5.0 by Good This hotel is nice and clean and bed was comfy No complaints May 19, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff & Clean Hotel I stayed with my family at holiday inn express - Milton. The best thing about the hotel is their friendly staff and managers. They are very helpful through out my stay. I am really impressed with the cleanliness of my room and lobby area. The best part of my stay is the Internet service. I stay with different hotels time to time, but this hotel has one of the best Internet speed. Breakfast choices are pretty nice. Overall one of the best stay my family has enjoyed. I will stay here again. April 24, 2014
Rated 2.0 out of 5.0 by Average HIE, below average internet speed This is your basic, run of the mill Holiday Inn Express. The staff were friendly and helpful, when they were around. Most times you had to wait around at the front desk for a while before someone came to help you. My biggest issue with this hotel was the internet speed. It was HORRIBLE and even prevented me from doing work at the hotel. As a business traveler I expect to do some business work from the hotel and was unable. I speed tested several times and had an average Download speed of 0.61Mbps and an Upload speed of 0.25Mbps. I have had faster internet speeds in third world countries! To me, this was unacceptable and I would not recommend this hotel nor will I stay there again. I choose to stay with IHG brands because they consistently offer great service. This particular hotel, although not awful, was below the standards of which I expect from IHG and a Holiday Inn Express. April 23, 2014
Rated 3.0 out of 5.0 by Don't stay for the internet Not sure how many more times I can stay at this property. Every time I stay there is a new problem....this time it was the internet. At one point during my stay I wished I could have been teleported back to 1998 so I could get 56k dial up modem and then I would have a faster connection. 5 minutes to load a simple web page is unacceptable. When I brought it to the attention of the front desk, I was told it was because the hotel was fully booked and that I wasn't the first person to complain. Stayed here back in February in the heart of winter. The snow removal in the parking lot and sidewalks was non-existent. The owners of this hotel just don't seem to care about much. April 23, 2014
Rated 5.0 out of 5.0 by Great visit Based on a few negative reviews I was some what reluctant to book however did based on immediate need. I felt compelled to write this review as our visit was great! Everything from friendly, helpful staff, to great location and cleanliness we were very pleased. A special recognition to the lady working the breakfast buffet as she was very friendly and helpful early in the morning. Would not hesitate to stay again! April 15, 2014
Rated 1.0 out of 5.0 by Non-Preferred location I was booked in for 6 weeks along with several others, but was asked by our corporate office to relocate to a corporate preferred hotel. It seems that this Holiday Inn location will not negotiate rates in good faith with our corporate office. A low score here is for the hassle of changing hotels. April 10, 2014
Rated 4.0 out of 5.0 by great front desk staff I have seen a large improvement in this location over last year in respect to staff. Much friendlier and helpful and service offering. my only reserve is the comfort level of the sleeper sofa (but this seems to be common with most locations I visit) so a suggestion would be.. when furnishing upgrade comes due. Have someone lay on the sleeper mattress before a bulk order. We have a pull out in our home and it is quite comfy without springs sticking in my back, I send technicians to this hotel (as well as 2 locations in Tennessee) for training.. and this is the common concern, as well have experienced myself. March 28, 2014
Rated 4.0 out of 5.0 by Nice breakfast Lots to choose from for breakfast. Clean rooms. Comfortable. Would recommend to others and would stay again. March 25, 2014
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