Rated 4.6 out of 5 by 113
Rated 2.0 out of 5.0 by JP2015 mindeN
When I first arrived at room, I put my stuff in room and went to get water. When I returned, my key did not work. I went to the front desk and she gave me another key, which also didn't work,]. I then had to wait for attendant to bring "master key" which, of course, didn't work.
She then came back with an actual metal key and couldn't get my door open. I had to do it for her. After all this, I was able to get a new room.
Also, internet service was horrible. Would constantly go offline and I would lose work.
March 23, 2015
Rated 5.0 out of 5.0 by Ylanda38 Felt like home
During my stay, I was treated with respect and kindness. All of my needs were accommodated. I would definitely stay at this hotel anytime I am in this area.
March 10, 2015
Rated 2.0 out of 5.0 by Ironroad28 Not on my recommended list
I would not recommend this hotel to anyone. We were in town for a funeral and our experience got off to a bad start when my credit card company notified me of a "card not present" transaction for the full amount of our stay...and we had not checked in. It was 7:48pm and we were with the family at the funeral home and the front desk clerk decides to run my card. Having been a front desk clerk and a night auditor I know that this is not something that is common to the hotel industry.
In our room the room darkening curtains didn't darken the room because they did not meet in the middle. There is a huge 4-inch gap that lets in ALL light. Makes it hard to fall asleep. The next morning was not that great with housekeeping knocking on our door before 8:30am. We had been up late with the family the night before and it was not pleasant to have housekeeping at our door at that time. As I got out of bed, I noted the time, 8:25am.
The wake up call from housekeeping was followed by lukewarm showers. I had a warmer shower in Romania. I had the water cranked all the way it would go for hot and still barely had warm water at the end of my shower.
To top it all off, I stopped by the front desk to ask for a late checkout because of the funeral. The front desk clerk asked if noon was late enough; she was very short with me when I informed her that the funeral was at noon in town. She asked me if we could be out of the room by 2pm. Let's think this through: it's a noon funeral which will last about 45 minutes, then we have to go to the Cemetary for graveside services (which were held in Seftin, south of Minden), and this lady is giving me grief for wanting to come back after the funeral and change. Her excuse: "Well, I'll have to call the customer waiting to check in that his room won't be available until 3pm." Isn't the check in time 3pm? That's fairly standard.
I don't recommend this hotel at all. Minden is not that big, but if we have to stay over again, we'll pick someplace in Shreveport/Bossier City.
March 7, 2015