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Rated 4.1 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Nice Hotel with perfect location Great 5 day experience at this Holiday Inn Express. Perfect location to the Convention Center, Nicollett Mall and public transportation. Front desk staff are very friendly and informative about the area. Great breakfast bar variety every morning. Rooms very clean with a powerful shower. Loved having my own parking spot. The only down part was the internet would not stay on my phone or ipad so we had to keep logging in. July 16, 2014
Rated 5.0 out of 5.0 by clean room it was an excellent stay we did check in late and it was a comfortable check-in July 15, 2014
Rated 5.0 out of 5.0 by Great experience We were in town for Twins baseball and stayed at the Downtown Holiday Inn Express. The staff worked hard to meet our needs and provided good insight and recommendations for experiencing the downtown area and for the baseball games. The stay enhanced our visit. July 14, 2014
Rated 5.0 out of 5.0 by Convenient Location The Motel was well situated and comfortable. The continental breakfasts were as good as anywhere we've ever stayed. Somehow when I booked the reservation it turned out to be prepaid and my credit card was billed immediately. No refund for early check-out. July 12, 2014
Rated 2.0 out of 5.0 by Good service Other Holiday Inn express experiences that I've had in the past were better. The service and staff for adequate, but the dated facility and amenities detracted from the stay. July 7, 2014
Rated 4.0 out of 5.0 by Great Location/Twins Baseball Easy to get around for shopping/Eating/Baseball, Seemed to be a safe location for walking to the above , easy access for coming and going. July 6, 2014
Rated 1.0 out of 5.0 by clean room, rude staff The staff is rude and insulting verrrrrrrrrryyyyyyy insulting July 6, 2014
Rated 2.0 out of 5.0 by Dirty Toilet We checked in late in the afternoon, pouring rain, going to stay 2 nights.. Assigned our room and took our luggage up stairs. Went to use the bathroom and noticed urine stains on the toilet seat. Tired, hungry and didn't want to go through the hassle of getting another room. So used a towel and clean the toilet. Very upset. There was a mix up with the cost of the parking in the garage across the street, the hotel has very limited parking, $15/day. We were told the garage was $5. for 24 hours. When we went to get the car the charge was $14.00. The breakfast room was very small, when we went in about 8:30 they were out of most everything, which we understand, took about 10 min to replenish the breakfast bar. There are signs in the breakfast room that shoes must be worn at all times, saw 3 or 4 adults waking around barefoot, nothing was said. Ended up checking out after the 1st night, in all fairness the young lady at the desk gave us a $40 discount. Two days later got a call from the general manager and he refunded the full cost of the room. We travel a lot and didn't expect this from the IHG. July 4, 2014
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