Rated 4.2 out of 5 by 43
Rated 5.0 out of 5.0 by Hurricanes4Jesus Excellent room & Price!
Whirlpool in room was very relaxing,lots of action.
Room was nice & great size for the price.
Second morning,Monday,Labor Day, @ breakfast,the breakfast attendant was rude & didn't make anymore hot items @ 9:15 when breakfast was til 9:30.Should have been open til 10 since it was a holiday.
September 7, 2013
Rated 4.0 out of 5.0 by kasu Location
Closer to 494 and mall of America than I had thought
September 5, 2013
Rated 5.0 out of 5.0 by dparker80466 The Best Time Ever!!!
My wife and I decided to visited the state fair with family who lives in
Minneapolis. Which we stayed at the Holiday INN express and everything was delightful. From the beautiful lay out in the lobby to the comfortable room we stayed in. And lets not forget the breakfast, Oh my God. It was a full breakfast and that top of are weekend stay.
Thanks Holiday INN
September 5, 2013
Rated 2.0 out of 5.0 by jess28 I was told that they had a pool and hot tub. No hot tub(broken)
the bed was hard and no cream in the mixture for coffee.
I felt that the desk staff needed a refresher course. politeness only came from one desk person. The other could of used a refresher course that min...
I thought that the main hotel was clean but could use a new appreal.
September 4, 2013
Rated 2.0 out of 5.0 by Unsatisfied90 Not Up To Expectations
To start off with you'll love the multiple one way roads/circles to get here. (especially if you arrive after dark) That aside because they don't make the roads. We were overall disappointed. The room was not represented properly over the phone at the time of making a reservation. We expected a room with a bed and a separate bedroom. Not a pull out couch. When we talked to the night clerk about this we were informed that they did not have such a room and that she would leave a note for the Manager to contact us the next morning. We stayed two nights and had NO contact from the Manager. The breakfast was average and the area was way too small for the number of guest.
The next thing is a major pet peeve of mine. When I am PAYING to stay in your hotel - I AM IN CONTROL OF MY ROOM TEMPERATURE. If I wanted to come back to a warm room after being out in the sun and heat all day I would turn off the air myself when I leave. DON'T EVER TOUCH THE THERMOSTAT WHEN I WILL BE STAYING ANOTHER DAY!!
The staff was at least pleasant though ineffective for the most part. I will not be choosing this hotel for my stay next month.
September 4, 2013
Rated 5.0 out of 5.0 by VRW1 Clean room, nice bed, friendly staff
We were very satisfied with our stay, the staff at the front desk was friendly and helpful, the room was clean, and the bed (mattress) was comfortable allowing us to relax and get a good nights sleep.
August 28, 2013
Rated 1.0 out of 5.0 by Laurie715 Good Stay All Around
We were very happy with our 3 day stay at this facility. The breakfast choices were wonderful -- eggs w/meat choice, biscuits and gravy, cinnamon rolls, plus all the other usuals at a cold buffet. All parts of the hotel were clean and attractive, the staff friendly, there was a business center so we could print boarding passes, room and bed were comfortable and sizable. There was a good restaurant and also a sandwich place within walking distance. The hotel is also on a walking path system if one had time for that.
August 23, 2013
Rated 5.0 out of 5.0 by diddyvfw Great room
Staff friendly and professional. Good selection of items for breakfast.
August 22, 2013
Rated 5.0 out of 5.0 by Chiver Great hotel with awesome staff
The room was clean, beds were perfect, room temp upon arrival was perfect for the warmth outside. The bed was perfect, not to soft or hard. Pillows were great (I usually take my own but forgot this time).
Matt at front Desk was awesome, courteous, helpful, and had recommendations on places to eat as well as location of gas stations being I'm from out of town. KCCO
Breakfast was good, with an awesome variety to choose from.
Convenience store by front desk was very reasonably priced and had a selection for a late night snack.
Location was at or about 15 miles from everything we were there for. i.e. MOA, Mystic Lake, Valley Fair, Minnesota Zoo
Construction out front, but I have lived in the cities where you had to detour 5 miles out of the way to get to the hotel so it didn't bother me any.
Overall I would stay again if I am in the area.
August 21, 2013
Rated 5.0 out of 5.0 by AZSD Extended Stay for training
Hotel Staff is very friendly and hotel is very nice.
August 19, 2013
Rated 2.0 out of 5.0 by Donald1956 Problems with our stay.
I sent a note to the General Manager with my comments prior to receiving your review request.
Road construction is terrible in the location of the Hotel. We should be told about the construction on the roads and tell the caller when making reservation. At least tell the customer what to expect.
Front desk staff was outstanding.
Left Wake up call for 3 nights and only received call once. Wake up call did not work in our room.
Had to have comforter replaced in our room due to being very dirty.
Pillows were so soft and need to be REPLACED.
Room needed TP and we called and had to go to front desk to get TP.
Room keys did not work for third night.
Sink in bath room a very SLOW drain.
Not acceptable in our thoughts for a Holiday Inn Express and did expect more because of the high price.
August 18, 2013
Rated 5.0 out of 5.0 by sherrijo comfy, clean, and exelent service, great breakfast and breakfast service
The two girls at the check in desk were fantastic. They helped us find a great pizza delivery, got us toothbrushes, made an ice
pack up for my husband, looked up the IKEA store for me, got us
a remote for our tv ( there was not one in our room, but they had
one for us immediately and even made sure it worked for us.) We are not usually that needy, but they took care of us!! Thank you
Brandi and Tara.
August 17, 2013
Rated 4.0 out of 5.0 by Gifted Breakfast Saturday
Eggs blackened. Items not restocked in a timely manner.
We have never had this happen before . We have stayed with you for 15 years during our market trip.
August 11, 2013
Rated 5.0 out of 5.0 by fargo1 Great Stay for Valley Fair
Was close to valley fair and the room and staff were great and very accommodating. Room was nice and pool was a blast for the kids. Thanks for a great stay..
August 10, 2013
Rated 4.0 out of 5.0 by Pkro Easy décision
excuse any spelling or grammar issues, I am doing my review using talk to text. It is quite simply hey nice hotel, friendly staff, decent room that is clean. the hallway and ground areas were clean as well, and the breakfast was pretty good. For the price point on this hotel, you get more then you would expect. it is easy to get to and you are left feeling very safe. If you are looking for a hotel at a lower cost per night, I would recommend this place 100 percent.
August 9, 2013
Rated 5.0 out of 5.0 by KDBI A Good Stay
I spent a total of six weeks at this Holiday Inn Express in June and July 2013. The staff was always responsive and friendly. I highly recommend this location!
August 1, 2013
Rated 5.0 out of 5.0 by jbean9 Great play to stay
Every thing was just great here. We had wonderful people who checked us in and took care of any question we had. Really liked them. This was close to main roads to it was fairly easy to get where we wanted to go. The traffic in Minneapolis was the terrible but on the weekend it was much better. I really recommend this Holiday Inn Express.
July 19, 2013
Rated 5.0 out of 5.0 by Hitman2013 Great hotel
Room was spacious and clean! Staff was friendly and helpful! The only downfall was the wireless Internet didn't work,very well or not at all sometimes! Overall though another great hotel stay with a Holiday Inn Express!
July 17, 2013
Rated 3.0 out of 5.0 by particulartraveler Nice and clean but stuffy
First the staff and breakfast were great! Facility was easy to get to. Room was clean. Bathroom was clean. Suite had plenty of space and a fridge.
Now for some constructive criticism - even though I knew the room was clean, I couldn't help be distracted by the red juice stain on the floor by the garbage can and by some stains spattered on the arm of the sofa. There is no heating/cooling in the bedroom area of the suite which would have been nice so as not to freeze/cook out the person on the sleeper sofa (only heating/cooling unit is right next to sofa#. Because of there only being one unit in the suite, the suite got a little stuffy. Something housekeeping could put on their honey-do list is to fix the peeling paint on the bathroom ceiling #not a deal breaker - bathroom was good and clean#.
If you are the type of person looking for a soft bed #think memory foam/memory foam topper), this is not the bed. Bed is firm.
July 13, 2013
Rated 5.0 out of 5.0 by Omaha12345 MInnetonka
Loved staying at this location;
Service at the front desk and at breakfast were great;
Room was comfy and spacious;
July 10, 2013
Rated 5.0 out of 5.0 by RandyJS Overall experience
Overall we were pleased with the very aspect of the hotel. The location was easy for the destinations that we need to come and go to.
I guess what I would like to bring to your attention is the fact that one of the two queen beds was old and sagging into the middle. In my opinion it needs to be replaced. We were in room 319 and it was the bed close to the windows. So that the next guest does not experience a uncomfortable night's sleep, we would suggest that it be replaced.
July 7, 2013
Rated 5.0 out of 5.0 by salesmanN Great Staff, location and rooms
Tana on the front desk is an exceptional person, always a warm greeting and wearing a smile. She is patient with all and is very knowledgeable of the area.
The location and cleanliness of this facility are superior!
July 3, 2013
Rated 3.0 out of 5.0 by gobbleks Internet and Jacuzzi issues
Our room was at the end of the building, and the wireless internet speed was horrible. The connection would be dropped easily, and I had to keep signing on. The connectivity was similar to that of a dial-up modem: maddeningly slow.
Remedy: Some hotels have a wireless router that they place in your room, but the front desk staff at this property didn't even seem to know of the possibility.
Jacuzzi: The temp on June 21st was excessively hot. I can't think of any hotel Jacuzzi as hot as the one at this property, and I've been in several over the past few years. I couldn't even get in the water past my ankles. Other patrons also commented on the too-hot temperature of the water.
Would I stay at this property again? No, for the reasons I've mentioned.
June 28, 2013
Rated 5.0 out of 5.0 by skiracer Good Frotn Desk
Received excellent service from the front desk staff, as to restaurants and directions to local shopping. One issue is that all rooms shoudl come with a small fridge and microwave.
May 2, 2013
Rated 3.0 out of 5.0 by Mul3909 Teenagers
We get to Minneapolis about four times a year and it seems no matter what hotel we choose there is some sort of sports related event in the area that means an overnight for the team members. The desk clerk assured us that she put us in a "hall" where there were few kids, but the door slamming down the other end of the hall lasted until after 11:00 and totally kept us up. With the number of floors is there a way to keep the kids on one or two floors? Our preference is for quiet, not near an elevator or soda machine--which we were also quite close to.
Our overall experience was good, and we like kids having had some of our own, but we're older now and more crabby and tired! LOL
Also, the kids at breakfast were pretty quiet and polite, but most of them took plates of bacon to eat while they drank orange juice--and there were so MANY of them it was hard to maneuver around them.
End of rant. We would stay at your hotel again, but would you be upfront if we asked about the number of teenage reservations?
April 29, 2013
Rated 5.0 out of 5.0 by JimNMN Excellent Accommodations
I can't say enough of the great service and accommodations we received on our stays with this Holiday Inn Express in Minnetonka. It all started with Matt the front desk associate fulfilling my needed special requests. We started and ended a 8 day trip to the SW US with overnight stays here. It was by far the best of all our accommodations on the trip. The beds are excellent for my back and would say next to new. The room and furnishings are clean and neat. You will receive a 15% discount card for dinning at Jimmy's Dinning located across the street. We enjoyed superb food at this establishment.
Again; I want to Thank You Matt for making our stays so enjoyable.
Jim S. Northern MN
April 8, 2013
Rated 5.0 out of 5.0 by AuntSusie Seven Years and Counting
For seven years, my partner and I have been coming to this Holiday Inn Express because of its location and convenience. I love the fact that the facility is consistently cleaned and maintained. More importantly I have noticed that there has been very little turn over in the staff over the years; that says something about the management. Either way the location and the people behind the desk make it an easy home-away-from-home choice for us every time.
I would like to acknowledge Mary who we have known the longest is always so nice to us and tries to get us a room on the 4th floor away from the elevators (because she knows I can not handle noise) which is greatly appreciated. Tara is so joyful and a wonderful addition to the front desk. Matt has a unique ability to sincerely welcome people and see them as individuals versus patrons passing through. And the head of House Keeping is a lady on top of her game! Thank you all.
March 25, 2013
Rated 5.0 out of 5.0 by Suite10 Convenient to everywhere
We really enjoy staying at this hotel -- as the children say today, "It's all good." At first appearance -- it belies its great location... but one can walk to coffee shops, buy wine and dine at two great restaurants. Hop in your vehicle, and there are about three freeways adjacent which make an easy drive to Lake Minnetonka or Prior Lake -- or even Hennepin and Lake in Uptown Minneapolis. Even travelers without a vehicle receive the odd "lift" to shopping and business conferences. And last -- but certainly not least this hotel is well maintained, quiet and comfortable.
February 12, 2013
Rated 5.0 out of 5.0 by Ksvette Love this hotel!
We have stayed at HI Express Minnetonka, MN many, many times. We have also stayed at a couple of other competitors in the area (due to HI Minnetonka being full) and we ALWAYS return! This stay we were particularly impressed with two staff members: The young lady making our original reservations on 12/13/12: "Mary" who was incredibly pleasant and helpful, guaranteeing our choice of a particular room; and a young lady handling an unscheduled check-out by the name of "Tara". We had intended to stay 5 nights over Christmas, but after the 2nd night, we received a tragic phone call of the death of a family member in Michigan, and it became necessary to check out early. Tara handled this with grace and compassion, helping us make a reservation at another HI Express for a necessary trip through Wisconsin and on to Michigan. Both of these young ladies are to be commended.
Our rooms at HI Minnetonka are always clean and very comfortable, and the total staff is always professional. We will certainly return as part of our family lives in the area, and we visit often.
January 7, 2013
Rated 5.0 out of 5.0 by Yuyujiteki Great service
This was our second time staying at this hotel. We came back to this hotel because of staffs. They are very kind, friendly, and helpful. Pool is small, but enough to enjoy and has a hot tub. It is convenient to have continental breakfast. Room was clean. Also this hotel is close to MOA area by car.
January 7, 2013