Rated 4.0 out of 5 by 50
Rated 1.0 out of 5.0 by SPH44 Noisy
Currently this hotel is under remodeling and they do not tell you that when you make a reservation! The breakfast area is unavailable and what breakfast they have is very limited...not what I have come to expect. Snow removal was done between 3 - 3:30am. Construction workers were still making noise after 10pm...not very much sleep. I had a newly remodeled room tub faucet wouldn't stop dripping and shower water was luke warm. I have stayed here many times due to this being one of our corporate hotels, I am letting our corporate travel area to aviod this hotel until the remodel is complete.
January 29, 2014
Rated 4.0 out of 5.0 by NeedingGrace Nice room, bad jacuzzi
The room was good, no real complaints. Great for the price. But the jacuzzi was extremely loud. To the point that I was afraid to use it out of fear of annoying my neighbors...otherwise, great experience.
January 12, 2014
Rated 3.0 out of 5.0 by 4FmrMN Under construction experience
We have stayed at this hotel numerous times due to its location and fairly decent pricing. There have been issues getting maid service, a TV to work, etc., but the staff generally helps out. However, this recent trip was a big disappointment. When we made our reservations no one bothered to tell us that they are renovating. Things were a mess, we were always stepping around the workers, only partial breakfast service was given and forget about trying to rest in your room past 7:00 am or during the day. Unless you like listening to hammers, drills, etc. This was supposed to be a vacation.
When we truthfully answered the staff about how our stay was, they informed us that it was management's decision to wait until people checked in before telling them that they were renovating and that customers would be given the option of finding another hotel. First of all, no one said a thing and second, who wants to find another room after driving in a car for 6+ hours? This is a horrible way to treat repeat customers. I'd like management to try spending their vacation in that!
Well, hopefully the much needed renovation is done soon but from what we could see, they were cutting corners. The carpet was nice but the doors were the same old ones where you can see out into the hallway through the crack around the door. I hope they get it figured out. Like I said, it's a convenient location for us. I would try once more, but that visit would have to be stellar.
January 8, 2014