Rated 3.8 out of 5 by 66
Rated 5.0 out of 5.0 Wonderful Stay
This is our third time staying at this hotel, and once again it was a home run. The staff is so friendly. The rate is reasonable. They bent over backwards to accomodate us in any way possible. Thank you Betty for another great vacation at your HIE.
June 27, 2014
Rated 3.0 out of 5.0 by Firepara1058 nice facility
Did like the facility. Did not understand why there is not a refrigerator or a microwave in each room. They almost made it seem like it was a luxury. So if you need these items, you will have to book a Junior Suite, or pay an additional fee. Also, the internet is extremely slow, and will kick you off at the most inconvenient time.
June 23, 2014
Rated 4.0 out of 5.0 by Rail1 Needs better lighting.
The only reason I gave the room average rating is that the room itself is too dark, the lighting within the rooms is not adequate enough to light the size of the rooms. Even with all of the lights in the room turned on and the window curtains open I still found myself requiring more light. I asked a colleague of mine who was also staying in the same hotel at the same time and he too found the lighting in the room inadequate. Aside from the lighting issue my stay at this hotel was quite pleasurable thank you very much.
June 23, 2014
Rated 2.0 out of 5.0 by cdforeman I wouldnt stay there again
Its a nice hotel but for what I paid to stay there two nights was completely over priced.
June 12, 2014
Rated 4.0 out of 5.0 by Magsweet Wonderful bedding!
Had a very comfortable stay given the good air and wonderful bedding, so nice without the bedspread! Grandkids enjoyed entire time in the clean and beautiful pool. Breakfast not so good, given how dry all the food was. The value was excellent and I would recommend this place to friends.
June 11, 2014
Rated 1.0 out of 5.0 by BNONSMOKER PENALTY BOX
THIS HOTEL PUT ME IN A REALLY BAD SMOKING ROOM BECAUSE I BOOKED ON PRICELINE. I HAD TO GO TO THE GROCERY STORE TO BUY SOME AIR FRESHENER JUST SO I COULD STAND THE ROOM. THE FRONT DESK DID NOTHING TO HELP AND HAD NO WORRIES.
June 9, 2014
Rated 5.0 out of 5.0 by SuperMomofFootballPlayers Sports Weekend...
Considering the large group of kids and adults, we had a few setbacks, but MY overall experience was good. We enjoyed the location of the hotel, close to several things, the rooms were clean and comfortable and the breakfast was good.
June 5, 2014
Rated 5.0 out of 5.0 by Batman01 Flu experiencing!
The best for your money, towels well worn besides that everything good. The front desk man could be more friendly in his service maybe he had a bad day, maybe it was my flu.
May 4, 2014
Rated 4.0 out of 5.0 by NMTraveler01 Friendly staff, basic comfort
Short business stay
room clean,comfortable - room temp hard to regulate only drawback
Staff helpful & friendly
breakfast had wide choices
April 22, 2014
Rated 5.0 out of 5.0 by mdlc30 EXCELENTES VACACIONES
MUY AGUSTO LA ESTANCIA, RELAJANTE Y SOBRE TODO MI LIMPIA MI HABITACIÓN
April 22, 2014
Rated 5.0 out of 5.0 by Mario27 Mr. Rodriguez
Holiday Inn is a great facility to stay during vacation or buisness, they have great rooms and restaurants near by the facility.
March 30, 2014
Rated 3.0 out of 5.0 by Unhappyrewardsmember01 Uncomfortable Bed and noisy 2nd floor
Overall OK. The bed was as comfortable as other HIE. The hallway was dirty and needed to be vacuumed. The room, I moved the night stand were the lamp and phone sits on, had old cereal behind it. The surface of the Desk was also dirty.
The day I went in, the 2nd floor had a child that just ran back and forth. The next night someone else came in didn't know how to respect others by stomping while walking.
March 23, 2014
Rated 5.0 out of 5.0 by Green jay Personable front desk gal added to the experience
Room was comfortable and clean. Breakfast was good and varied some which helped our multiple day stay. Well located for our activity in the area. We had a lot of fun with the young lady at the front desk who took interest in our activity in the area and greeted us at every entrance and exit.
March 22, 2014
Rated 5.0 out of 5.0 by Room 141 All around excellent hotel & staff
We are winter Texans from Minnesota, We have stayed at this Hotel for a number of years and have yet to have a problem in any area.
We really enjoy the fine hospitality, cleanliness, the kindness of staff and employees.
Absolutely no complaints as we always look forward to our next return---This has been our 5th consecutive year there
Excellent Keep up the good work.
Our Minnesota group thinks you're GREAT.
March 8, 2014
Rated 4.0 out of 5.0 by bombon confortable bed excelent
my experience is good and great service in this moment
March 5, 2014
Rated 1.0 out of 5.0 by aac02 Segunda mala experiencia, mismo hotel
Nos hemos hospedado muchas veces en este hotel, sin embargo en las ultimas dos visitas sonó la alarma de incendio y tuvimos que evacuar el hotel, una a media noche y otra alrededor de las 18:00 hrs., ambas falas alarmas y experiencias muy desagradables.
March 1, 2014
Rated 5.0 out of 5.0 by PACO3802 Next to elevator and ice machine
In spite of our, otherwise excellent experience, during our Wednesday stay in room 152, we had uncomfortable noise from the elevator and the ice machines near this room. We'll try to avoid this room in the future.
February 28, 2014
Rated 2.0 out of 5.0 by esoj Bad experience
when I arrive there , the clerk dint receive you at well ... didn't told us the internet access password , etc .. when I arrive to my room , the bed was made ! ! ! ...I have to ask to a lady from there to made my room , because they gave me an unready room .When I was waiting for the room , in the happy hour there were no beer to deik .. I have to ask to the clerk to put more of this available to take .. not a great experience , for my next reservation , unfortunately there were no rooms around in another hotels , so , I have to saty there Again.......
February 24, 2014
Rated 1.0 out of 5.0 by Customer for business change rooms at 3:AM
I have been more than twice in this Hotel and nothing as what I presence last 2/12 and 2/13... First night I start hearing some noises like scratch on the wall. I was on 2nd floor... I checked outside the window and only saw a tree not very close the hotel, but neither to far... however I was just so tired that fallen sleep very quick. Next day 2/13, around midnight the scratches on the wall started again, every time more noisy and I wonder that could be either rats or a chipmunk trapped, but definitely there was something scratching the wall.. I was not able to sleep, so by around 2:30 I called front desk and the send a guard who confirmed the noise... after checking and researching, I got a new room in front and got a business card with the name of the manager... In the morning the person at the front desk said, we have all your data and contact information and don't worry the manager will contact you to apologize for the issue... Today 2/21 nobody has called, I do not know if this was solved and/or if the fumigation was properly done on schedule... Hope this helps to encourage the hotel team to improbe and assure the cust service we deserve when we travel.
February 21, 2014
Rated 2.0 out of 5.0 by mwltexas Holiday Inn Express - Mission
Nothing special; Building, although looks nice on the outside, feels and smells old inside. My heater/AC didn't really work all that well; The last morning there my shower was lukewarm at best; Breakfast both mornings were missing/ran out of the main "entree"; walls felt thin (could hear alot), location was ok with the wing place being next door.
February 17, 2014
Rated 3.0 out of 5.0 by Chocolatl Shopping
Bien ubicado para realizar compras. La recepción no fue agradable por los comentarios y ser socia del club por muchos años.
February 13, 2014
Rated 4.0 out of 5.0 by Speeder Clean
Suite I had was perfectly clean in all respects, was impressed by lack of normal hotel wear and tear on room. Will stay again when returning to area.
February 13, 2014
Rated 5.0 out of 5.0 by JesusH Towels available
We were a group of 5 occupying a junior suite in the third floor and we only had three bath towels. We requested two additionals and had to get them at the front desk.
The service and value besides this is excellent.
February 12, 2014
Rated 5.0 out of 5.0 by Batman01 Freezing !
The weather was terrible and the room heater did not work, we were changed to another room with easy. This room was right in front of a light reflector in the first floor and it made a miserable night. Guilty? The climate.
February 2, 2014
Rated 2.0 out of 5.0 by tannpl Not the usual good room or service that I usually experience from Holiday Inn.
The shower would not turn off and there was no stopper in the tub. I reported it to the staff, but why didn't they already know about it? They fixed the stopper but was unable to fix the shower.
February 1, 2014
Rated 5.0 out of 5.0 by Dennis 373 If you are in McAllen don't miss this hotel
I have had the opportunity to stay at numerous Holiday Inn properties and by far the McAllen HI always make me feel welcome.
The rooms are top notch.
The only disappointing thing is they do not offer shuttle service to this hotel from airport. It is a short 10 minutes.
My regards to the staff and management of this HI.
January 26, 2014
Rated 5.0 out of 5.0 Weather was Frightful, Hotel was Delightful!
This is our second time to stay here. Coldest week of the year. We stayed for over 2 weeks, (Longer than our original plans). Betty and her staff were always cheerful and helpful. They gave us a VERY GOOD rate. The rooms were clean when we arrived, and cleaned daily which was wonderful. NEXT DOOR to Walmart and close to other stores- Great for Black Friday!
Peaceful despite the Holiday shopppers. Delicious HOT breakfast everyday. Another fantastic stay for our family. Look forward to coming back. Highly recommend.
December 18, 2013
Rated 1.0 out of 5.0 by mklayer2 Not nice
Walls are very thin in hotel you can hear the conversations from other room and I found roaches in bathroom. Also I asked for at late check was denied because supposedly all rooms were sold out but when I checked online they were plenty of rooms available I will not stay this hotel ever and also don't they treat platinum elite member with proper courtesy.
December 10, 2013
Rated 5.0 out of 5.0 by Oliver72 Excelente hotel
La verdad estuvo muy bien, bonitas instalaciones, la alberca esta súper climatizada, en general todo muy bien.
December 6, 2013
Rated 3.0 out of 5.0 Excellent location near many shopping stores
Staff on fron desk on weekend or night shift needs to be more polite with customers.
November 21, 2013