Rated 4.1 out of 5 by 172
Rated 3.0 out of 5.0 by BIDNESS222 Not up to HIE standards but good value
Although this property is good value for money one does expect a HIE to be up to a certain standard. The staff were curt but answered all questions.
October 19, 2013
Rated 5.0 out of 5.0 by Mimi4ever Clean and comfortable
This was the first time in Toronto ,I just loved the stay at this holiday Inn Express ,the front desk employees were very polite friendly and helpful too, the room was so clean and pleasant , I usually bring sheets and pillow covers but this room did not need any covering because as I lifted the bed sheets to inspect the bed , the mattress was so clean and new ,It just amazed me . I usually do not trust the beds in hotels but this one was just very very clean !!! really just clean and that is the most important thing to me . Congrats you get my sincere vote and I'll be going to the same place the next time in Toronto .
October 17, 2013
Rated 4.0 out of 5.0 by Elmar64 Okay but not more
Cleaning was suboptimal. TV had only 24 channels. Shower head was fix mounted suitable for people under 6 ft only. I am 6'4''
October 6, 2013
Rated 4.0 out of 5.0 by Joan2013 Good Place for Lay Over
We had a travel lay over on the way to the UK. This hotel met all our needs. Shuttle to the airport, quiet location, nearby food outlets and most importantly friendly and responsive staff.
Only recommendation I have is to chat with the shuttle driver. Our ride to the airport in the morning was 'hair raising' due to the speed the driver went, and we were in no hurry at all so no reason for it.
October 6, 2013
Rated 2.0 out of 5.0 by uttuy Room not ready, wake up alarm missed
Upon arrival, there were three pillows on the bed and an empty pillow case on the bed, fourth pillow was provided
There were long black hairs on the wall in the shower
Phone wake up call was missed by staff
Alarm clock does not appear to work, it also missed the wake up alarm
October 2, 2013
Rated 4.0 out of 5.0 by Corey49 Staff and service excellent
Checked in late the front desk staff was very professional, helpful and friendly. The breakfast was good and a bonus, the rooms are pretty comfortable and well laid out.
September 21, 2013
Rated 2.0 out of 5.0 by das99 Not up to standard for Holiday Inn Express facilities, but cheap rate
This facility and staff and service were not up to the standard I usually see with Holiday Inn Express facilities.
The man who greeted us at our Friday night check-in seemed a bit bored with us and did not give us his full attention, forgetting to ask us some of the necessary questions and also to give us our Club check-in package (which wasn't actually in a package, just loose components which were awkward to carry along with our luggage).
The hallway was very damp, as if the carpets had been cleaned but not really dried, and the air conditioning seemed to be turned off even though it was very hot out, so the public areas of the hotel were uncomfortably humid.
The music in the lobby was too loud, and it was even pumped out into the parking lot. Hint: just turn it off. It's annoying, not pleasant.
The room was ... not clean. Not exactly dirty, but definitely dusty around the edges. The bathroom mirror had a previous guest's splashes dried on, and the toiletries holder had probably never been cleaned ever -- it was covered with steamed-on lint. Put it this way: there is no way I would put my bare feet on the floor in this room.
When we asked about local restaurants, the desk guy did not provide a map, just vague verbal instructions about how we could walk through the parking lots of car dealerships. It turns out the hotel is in a very industrial area, and there is NO WAY that would be safe after dark. What a bad recommendation! Much safer to drive, and a map would have been helpful. Most other big-name hotels would provide a map as a matter of course.
The breakfast room seems to be too small for the number of guests who want to use it. I could not find a space to sit so I ate in my room.
At checkout time, there was no one at the front desk. We had to call loudly to the back office to rouse someone. The person who came was friendly and efficient and more service-oriented than any of the other staff we had seen so far.
Rates were probably half the price of other hotels we looked at in the area.
I would not stay here again unless there were no other choice. I would rather pay more for a room elsewhere in a clean facility run by service-oriented people.
September 12, 2013
Rated 4.0 out of 5.0 by Nazir Great service
Overall experience was good, specially the staff members were very helpful and always ready to make our stay comfortable.
Only one remark: The week-end breakfast cut off time should be extended to 11am
September 11, 2013
Rated 4.0 out of 5.0 by Saurin very satisfactory
The Hotel is complete of what is necessary for a comfortable stay.
Personnel behaviour has been fully appreciated.
September 9, 2013
Rated 4.0 out of 5.0 by Tigger1483 Parent of U of T student.
Close to HWY access. Convenience location for travel.
September 6, 2013
Rated 1.0 out of 5.0 by rajani Worst breakfast and service
I stayed with my wife for 2 nights at this hotel. Checking in was smooth and good. The room had a strange bad odor. Went for breakfast in the morning. The place was so cramped, smelling extremely bad with eggs and was a big mess altogether. The place is extremely small and was not maintained well. The following morning, the same story got repeated. Could not eat breakfast at all on both the days. I strongly discourage staying at this hotel. Not at all worth the money. Just gone in drain.
September 5, 2013
Rated 1.0 out of 5.0 by jones99 not recommended - didnt stay for more than an hour or so
had what sounded like ladies of the night next door, i had our son with us and to be honest i went to the front desk to complain, and wasnt even offered any money back or a change of rooms, this isnt to normal holiday inn standards and wouldnt ever stay here again, appalling - not even a cent back from the management - appauling way to treat a customer, i explained i was a travel agent also, and they didnt even respond - i have a tonne of customers i will not be recommending this hotel to - terrible service
September 2, 2013
Rated 4.0 out of 5.0 by jones99 Stayed here several times if going to airport highly recommend
Have stayed in this hotel several times, several times this year, last year and year before, great for travelling to airport or visiting toronto - highly recommended, great service, good facilities, the only thing missing is breakfast!
Even has a car rental right in the guest foyer!!
September 2, 2013
Rated 4.0 out of 5.0 by Gailsie Great breakfasts
The only complaint we have is being that we are senior citizens who have some difficulty walking, that our room was at the very end of the hall which was a very long walk to and from the elevator. Otherwise always pleased with our stays at the Holiday Inn Express hotels.
September 1, 2013
Rated 5.0 out of 5.0 by businesstravler2013 Clean and Fair
This hotel met my expectations and I would recommend this hotel to a friend.
August 29, 2013
Rated 4.0 out of 5.0 by Micksters Excellent overall
It would be nice if the breakfast had more fruit available.
Also, the staff made us feel very welcome upon arrival, offering us some snacks and bottled water. We imagined this would be VERY HELPFUL had we just landed at the airport from some far away place and were hungry. THANKS!
August 21, 2013
Rated 5.0 out of 5.0 by Snow6366 great location
We felt very welcomed as we checked in. All the staff were extremely helpful and friendly.
The local restaurant behind our Hotel had a fabulous musical show, in a casual setting. We were welcomed as their guests. We enjoyed a touch of cultural entertainment!!!
This was a bonus for us!!!
August 21, 2013
Rated 5.0 out of 5.0 by Rendellable Friendly staff, great breakfast, comfortable room
Great to Park, Sleep and Fly.
The accommodations were great, staff was very helpful and I was comfortable to go away for 2 weeks and not worry about my car. Drop off and pick up at the airport went smoothly.
I highly recommend this hotel.
August 14, 2013
Rated 4.0 out of 5.0 by Wandererbo Good value for a clean and nice hotel in a busy airport area
As with almost all Holiday Inns we had stayed, the hotel was clean, personnel were very polite and nice. A friendly welcome combined with a rapid check in made us feel not too tired after a long drive. The breakfast lounge and rooms were smaller than what we were expecting from a Holiday Inn Express but altogether we had a pleasant and quite comfortable one night stay. We had no deception and nothing to complain about. Personnel were very helpful to temporarily store part of our bulky luggage to be picked up a couple of days later. No problem in finding restaurants at walking distance. Our two rooms were close but not adjacent or interconnecting. Not a big deal!
August 13, 2013
Rated 4.0 out of 5.0 by Kcam Economical and good service
Rooms were small but clean. Free parking was a bonus and breakfast was decent. One morning my car wouldn't start and the front desk provided a battery booster pack saving me a service call from a tow truck.
August 12, 2013
Rated 5.0 out of 5.0 by Darrick Been staying here about 10-years
I stay here on business this is a very convenient location, the service is awesome! The breakfast is plentiful with a big selection. I have never had an issue here. I highly recommend it to all my friends.
August 7, 2013
Rated 4.0 out of 5.0 by Owl1 Polite helpful staff, pleasant room
We were well looked after, breakfast was good and we would return. The price for stay and fly, or whatever it is called, was very good and 15 days was perfect. Would stay there again.
August 3, 2013
Rated 5.0 out of 5.0 by RandomMotion Great hotel
Very nice hotel. Rooms are spacious and clean. Breakfast has a great collection. A lot cheaper than staying in downtown Toronto. Only 20 minutes commute although bad traffic can make it as long 40-50 minutes.
July 17, 2013
Rated 5.0 out of 5.0 by Zangman Always our first choice.
Whenever we stay in the GTA, we end up at this Holiday in express in Mississauga. The staff is always friendly. The rooms are always clean. The breakfast is a great value and awesome to get you day started. This last stay we were not able to relax only due to the nature of our trip. Otherwise, every experience is a great one! See you soon!
July 14, 2013
Rated 5.0 out of 5.0 by sudt Comfortable bed, unbeatable morning breakfast and superior caring staff
No regrets. Morning breakfast is unbelievable with too many options and no shortage. Staff went beyond expectations with printing maps and taking steps all along to make our stay very comfortable. Way to go for the staff and way to stay for the guests!!
July 10, 2013
Rated 4.0 out of 5.0 by Chaos7 Good value and friendly service
We stayed here both before and after our trip, to take advantage of the fly and park policy. The staff was very helpful and friendly and moved our room on the return trip when there was a stale smoke odor in the room.
The breakfast was generous, with a lot of variety from muffins, bagels, pancakes and eggs to just plain cereal.
Great location to the airport and shuttle driver was also helpful and friendly.
July 10, 2013
Rated 5.0 out of 5.0 by sugarhoustonian healthy hot breakfast
love their healthy choices of hot breakfast. The waffle machine is a blast that cut out the mess and waiting time in making waffles.
July 5, 2013
Rated 5.0 out of 5.0 by Dkul Older but well maintained property
The hotel is nice....what sets this property apart is the staff.....very friendly and helpful. One negative....if you do not have your own transportation your dining choices are very limited.
June 25, 2013
Rated 5.0 out of 5.0 by Max70 Perfect
Hotel highly recommended, staff very helpful and kind, rooms are spacious and very clean, perfect location for overnight before flying from Pearson.
Thank you from Rome, Italy!!!!
June 25, 2013
Rated 4.0 out of 5.0 by PAFISH10 Good for business stay
Overall stay was nice. Hotel is showing some age, with minor issues. One example for my room; The sink was not attached to the counter, and was able to slide. Nothing major, though.
June 18, 2013