Rated 4.2 out of 5 by 43
Rated 1.0 out of 5.0 by 2GrossedOut Think Twice if you have a Pet
I don't often write reviews but I feel compelled to write one following our 10 day stay. We were required to move out of our home due to roofing repairs due to storm damage. We chose this hotel because of the size of two bedroom suites to accommodate our family AND because they said they were pet friendly.
First the good news: The Front Desk staff were very friendly; hot breakfast and snacks at night appreciated; very convenient to have free laundry services on site. This is where the good news ends.
Room: Our room was barely cleaned during our entire 10 day stay because the cleaning staff were afraid of our very friendly, shy dog. Now I need to preface that my dog is 25 pounds and would show any stranger to valuables before hurting anyone. Staff even refused to clean when we were in the room! At one point the dog was standing beside me at the doorway and the cleaning person ran screaming down the hallway. Now I understand fears but come on!
I went to the front desk daily to try to resolve this issue and was given several different solutions. We tried various strategies as suggested by the manager to no avail. I came home every day to a note under the door stating that the housekeeping couldn't enter because of the dog.....who spent several full days in a bathroom (much to my horror) just so we could get the place cleaned. Our home away from home stay included a unit where garbage was not cleaned for days nor bathrooms cleaned. I can make my own bed so no concerns there and I am not a germaphobe - but even I was grossed out by the conditions of the place. And I don't even want to think about when was the last time the bedspreads were washed.... From time to time they sent a maintenance person to give it a quick once over....HE did not lift the toilet seat once to actually clean! Needless to say, our unit smelled. BADLY. To be fair, it was hard to tell which smell was worse - the garbage from inside or the very dirty, smelly carpets outside in the hallway. We needed to stuff towels under the door to keep the smells out. Which only made the smells from the garbage worse as the windows do not open! Attempts were made to shampoo the carpets but mostly, they just walked by with air freshener.
Secondly, the fridge in the unit was broken. We noticed first night and called to have it repaired. We were told that they would replace during the day but you guessed it....even the maintenance staff were afraid of the dog and wouldn't come in the door. Food spoiled because it sat unrefridgerated all day! They brought a replacement fridge that was too large for the area so lived with the fridge taking up half the kitchen area. The front desk indicated several times during our stay that the original fridge was fixed and that they would come in to replace it but...once again...couldn't be done because of the dog!
Final comments: Do not call yourselves a pet friendly hotel if you are not prepared to deal with actually having pets in your hotel. Or hire staff that are prepared to either a. deal with pets or b. hire a crew that works evening hours!! I have relayed our story to many people who are as equally grossed out as I am...still gives me the shivers thinking about it. Needless to say, I will not stay at another Staybridge...anywhere!! Even without my dog.
October 25, 2013
Rated 1.0 out of 5.0 by ukfaffa Plastic plates and a Manager that knows better than his clients
I was obliged to write a review based on my experience here. I was forced to move hotels on this visit since there was not meeting area available. I ended up paying an extremely high rate to be sure that I had a private room with meeting area. The initial service was pretty good with the receptionist quite helpful and friendly. My problems came at breakfast when I was unhappy with the standards. The breakfast was served on plastic plates and cutlery only ! On checking out I asked to see the manager to pass on my thoughts that maybe this should be considered for a hotel that charges the rates it was and claims of a higher standard. The response from the manager was that I was wrong on all fronts ! His claim was that the rate was very reasonable and that there was a choice of dinner plates . I expect to have a voice and have my complaint listened to - hence placing it here again so that others understand what to expect when you call for the manager !
October 19, 2013
Rated 5.0 out of 5.0 by Armsjs Comfort and Quality
I had a very pleasurable experience at Staybridge suites Mississauga. Room was perfect, front desk and staff was pleasant and my food was delicious. I would recommend this hotel to business individuals or if you are coming into town for the night or weekend. 20 min drive from downtown Toronto was very convenient.
October 17, 2013
Rated 1.0 out of 5.0 by cg1301 Mislead me on rates
Upon my arrival at the hotel, I informed them that I was coming to work for a period of time. I advised that I would be there a minimum of 3 weeks up to 2 months. The desk clerk advised that if I stayed 30 days the rate would be less. I stayed 40+ days. When I reached 30 days I stopped by the front desk to request that my rate be changed. They advised that when I checked into the hotel I only made reservations for 3 weeks and therefore did not meet the requirements. When I asked if I had told the them I was staying 6 weeks and only stayed 3 weeks would I have been given the 30 day rate. I received no answer. I requested the manager contact me on three separate occasions with no contact. As there were other hotels in the area with better rates, but due to the fact I attempt to stay at IHG I had elected to stay here. I have been a Platinum member for several years and like the IHG group, but after this experience have to rethink my options. I feel tis is a very misleadinrate.
October 9, 2013
Rated 5.0 out of 5.0 by Armsjs Great stay!!!
I've stayed at Staybridge's in the states before but never in Canada. I love them in the states and officially love them in Canada as well, especially in Mississauga! The service is great and the staff is amazing. From the time I walked into the hotel I felt like I was coming home. They really have it set up well there. Well done Staybridge Mississauga and one million thanks for making my stay a great one!
September 27, 2013
Rated 5.0 out of 5.0 by Colton They go above and beyond for their guests
I travel often with my work. (32 weeks last year) I really enjoy the comfort of the staybridge chain. This particular hotel has an outstanding group working the front desk. They are always smiling, friendly and willing to assist. Once I was leaving for a meeting and realized I had a flat tire. One of the front desk staff drove me to my meeting so I wouldn't be late.
Keep up the good work Staybridge Mississauga.
September 26, 2013
Rated 5.0 out of 5.0 by d145 great place to stay
This is the very first time that i have stayed at a place that almost felt like home. Excellent staff, great rooms the overall experience was wonderful.
September 22, 2013
Rated 4.0 out of 5.0 by yamanoblu Wanderful Rooms and nice service :)
Very nice place to stay, especially if you are here for business.
September 16, 2013
Rated 5.0 out of 5.0 by Ah50 short visit
Only one concern that the Jakosy & swimming pool becomes not working & that will make many guest to go other hotel.
September 6, 2013
Rated 5.0 out of 5.0 by DietMountainDew Great Experience
I was in Mississauga for business and stayed at the Staybridge for over month. The hotel staff was excellent, especially Kristina at the front desk! A large outdoor patio with grill & free laundry machines were just a few of the benefits of staying here. The rooms were very large and well equipped ...and cleaned on a daily basis.
I recommend this hotel and the staff will make you feel right at home when you are here!
September 6, 2013
Rated 5.0 out of 5.0 by Nguyenfamily Best hotel stay ever!
We will definitely be coming back to this hotel. After staying here for almost 2 weeks, your staff have made it very welcoming for us. Rahila made our stay especially comfortable and was amazing and very helpful to us. We felt very much at home during our stay and will definitely be back next time we are in the area.
Thank you to all your staff for making our stay very warm, welcoming and home-like.
September 5, 2013
Rated 5.0 out of 5.0 by Paulrr Great hotel, excellent service!
We ended up here by default, over booking at our original hotel. The front desk was great and the room was perfect. The pool looked nice, but we didnt have a chance to use it. Breakfast was ok, coffee was in short supply and very busy(sunday morning, long weekend)
Will definitely stay again...btw...bed was supreme comfortable!
September 4, 2013
Rated 5.0 out of 5.0 by MShelat People who makes a difference, find them right here!
People, people, people. You would find some of the most friendly and skilled in art of how to make guests feel at home at this property. We stayed here for more than a month and we felt welcomed everyday. Normally, people mention names of people they liked or worked best for them; however, here everyone was a hero. We loved everyone of them. Management has done a great job hiring & training.
There are always things that could be improved when you look at them with a different set of eyes. I would suggest improving quality of bagels for breakfast (buy them fresh), preparation of scrambled eggs (I loved Cheese omlette though) and cleaning of guest room washrooms (may be supplying cleaning supplies to guest(s) might work as well). Some of the equipment in fitness centre needs replacement with better and sturdier ones.
I strongly recommend this hotel. Please keep up up the good work..... We will be back soon.
August 5, 2013
Rated 5.0 out of 5.0 by MRaj Good Rooms, great service, nice people
I liked the rooms and arrangements. People are very good in terms of receiving me , providing any help, information etc.
Breakfast is good for having quick bite before heading for day's activities.
Evening social connect timing did not suite me due to long meetings I had there.
Overall experience is really great. Mainly the people are great at Staybridge.
July 12, 2013
Rated 4.0 out of 5.0 by Smokey79 Great room lay out and comfort
We stayed in a one bedroom suite with two queen sized beds in the bedroom and a pull out couch in the living room.
The room was a great value and felt like a little apartment.
Kitchen was stocked with everything you needed to make a meal, including dishes, cutlery, frying pan, glasses and a dishwasher. Full size fridge with freezer was great.
The bedding was good and towels were great.
It was also nice to have more channels than normal and a dvd player in the room.
Breakfast buffet was good and was a bonus to be included in the price of the stay.
My only complaint about our stay was the cleanliness. The room was clean upon quick review, but a a closer glance, the carpet was really dirty behind the nightstand and in all corners even though it looked pretty new. Liquids were splashed up side of the nightstand and on some of the walls.
The bathroom floor looked to be new as well, but was pretty dirty in all of the corners.
A better cleaning job between guests would be of great benefit to this hotel.
June 4, 2013
Rated 5.0 out of 5.0 by lisa1 Enjoyed Staying
We stayed here for one night to attend a wedding at the mississauga convention center. This hotel was great because it was very close to the convention center. The staff was very friendly and accommodating. The room was very spacious and clean had a a full kitchen. Bed and pillows where comfortable. The staff was very friendly and helpful. The free breakfast was delicious with wide choice. There were plenty of options for hot and cold food as well as beverages. Would stay here again when we are in mississauga.
May 28, 2013
Rated 5.0 out of 5.0 by CatB Great service. Hotel that felt more like home
First time staying here and loved the suite, kitchenette and friendly staff. Travel alot so appreciate when you find somewhere that makes you feel at home. Thank you.
May 22, 2013
Rated 5.0 out of 5.0 by Brigett Clean rooms
I travel each week on business and have become a regular "family member" at the Staybridge Suites in Mississauga. I am always greeted with warmth and appreciation for my continued business. The room is always clean and welcoming. With being on the road so much I greatly appreciate the ability to have access to a full size fridge, a stove top, microware and all the amenities I need to prepare a snack or light meal. A warm meal is provided in the common area Tuesday-Thursday and a hot breakfast is provided daily at no extra cost.. All of the TV's have just been upgraded and they offer more channels than most hotels I stay in.
Most importantly the staff is friendly, courteous and respectful.
May 12, 2013
Rated 5.0 out of 5.0 by Armsjs Happy Customer
Have enjoyed staying at Staybridge suites would continue staying here.
April 30, 2013
Rated 3.0 out of 5.0 by lotto1 average
concern with staff trying to enter room before checked out and staff not very helpful when asking for help
hotel clean and room nice
April 29, 2013
Rated 1.0 out of 5.0 by andersa99 Really nice but for the ants and service
Really liked the layout of the rooms and this would have been a great review but we had some issues with ants in the room and it appeared not much was done about it. We reported the ants on our first day after killing a bunch of them. While we were out they said they would take care of it. When we returned we couldn't tell if anything had been done but the dead ones were still there and had not been vacuumed up. After a bit more live ones appeared. I reported to the front desk again and they said there were no other rooms available but would look into the problem again. Again after we returned the dead ones were still there as were live ones but there were less of them than the first time. We also found a piece of a broken beer bottle on the carpet so obviously the cleaning left a lot to be desired. Upon checkout I indicated that i was not too pleased with the weekend and the ant issue. Nothing was done.
As I said, if we ignored the ant problem and the glass this review would have been much better.
April 20, 2013
Rated 5.0 out of 5.0 by marliwej My second Home
Have always enjoyed staying here and would continue to stay here..
April 14, 2013
Rated 5.0 out of 5.0 by RKr404 Excellent hotel
I cannot say enough good things about this hotel when I am in Canada I refuse to stay anywhere else. The rooms are great for 1 night up to multiple weeks they are perfect. I have nothing but great things to say about the staff they are friendly, helpful and professional. I enjoy the helpful attitude regarding finding an address to where to order food. The breakfast and dinners are very good and a variety of food is always available. Thank you to the staff at Staybridge in Mississauga.
April 3, 2013
Rated 5.0 out of 5.0 by dwayneq Management Gets It Right
This was our second stay at this location. In our first stay, everything was excellent until getting let down by an experience at the end of our stay. I had asked to talk to the GM but it was after hours so I took his card and gave them mine. The next day, before I had opportunity to contact the GM, he contacted me to apologize and informed me of what he was doing to ensure their service was improved. On this trip, he upgraded us to a great room and was genuinely concerned with our enjoyment at the hotel. We will be returning.
April 2, 2013
Rated 4.0 out of 5.0 by OttawaMotoMan 2-night stay
The hotel is a little out of the way, but only minutes from major highways. My room was spacious and quiet, and was equipped with a full kitchen. Manager on duty was very courteous and professional.
My only 'complaint' was the lack of hot water at 5:45AM on both days of my visit. However, there was plenty of hot water during the evenings.
March 23, 2013
Rated 3.0 out of 5.0 by RZLAW Great staff and service, couple of suggestions
Hello, Staybridge is doing pretty good in my opinion. I have a good rapport with the staff and they are always very helpful. I'd like to see an earlier breakfast time on the weekends comparable to the time during the weekdays. I'd like to see an opportunity for more social evenings in the lobby area. I enjoy an occasional glass of wine and would like to be able to purchase this durning my stay. Thirdly and most important to me, I have had several different rooms during many trips where the shower was not at all operating properly (water not hot enough). Last time I visited, I asked for it to be looked at and it didn't appear to have been taken care of. I will ask again next time because I'm pretty sure this will be an issue again.
March 21, 2013
Rated 5.0 out of 5.0 by Lavondy Overall Experience
This was my first stay in a "Staybridge Hotel" and I loved it! The room was very comfortable and it felt like home. My niece and I made a comment, that we could live there permanently. The beds were comfortable, the layout was excellent with the bedrooms and the two washrooms. I prefer to cook and brought quite a bit of my own utensils, pots etc. which I didn't really need because everything was there. The staff was excellent. They checked me in quickly, answered my questions, had a map for the arenas, and were able to direct me to the shops I needed. The lounge area was very comfortable for visiting, as well as the internet room. The only negative thing is the pool, it was very small, so I didn't take the little ones swimming. Also, because it was Little Native Hockey League tournament, there was always lots of people using the pool, as well. However, the stay was really good. I am looking forward to staying there next year for the L.N.H.L. tournament. This hotel is a great host hotel.
March 19, 2013
Rated 5.0 out of 5.0 by OMIKE1971 Clean comfoting and quite
This facility is clean, comforting and quiet. The staff is attentive and friendly. I am a frequent business traveler and the Staybridge Suites are my favorite IHG brand.
March 4, 2013
Rated 5.0 out of 5.0 by RQisQOF Feeling welcomed every time
I am staying in this hotel weekly. And every week I feel welcomed. Even though I am in a same room all the time, the front desk always calls me and makes sure that the room is of my satisfactory.
January 30, 2013
Rated 5.0 out of 5.0 by Erle Home away from home
I recommend this hotel especially for long stayers. I really enjoyed my stay here. The staff welcomed me and treated me like a family. Manoj, Hiren, Claudia, and Sanjeev were all so nice. The warmth in this hotel was more than enough to compensate for the really cold weather I experienced when I was in Canada. Thank you all for your warm hospitality.
January 22, 2013