Rated 3.9 out of 5 by 64
Rated 4.0 out of 5.0 by Editor21 Poor value
Poor value, convenient location, poor service at restaurant and bar, food quality below expectations and prices
July 3, 2014
Rated 4.0 out of 5.0 by officer27 hotel was clean and tidy
hotel was clean and comfortable. I had no issues with the front desk staff, they were kind and helpful. Restaurant and bar lack in the service department. We waited a long time to be able to order and the food took well over an hour and one of the meals never even arrived. Other then that and the issue I posted about the booking process, I had a very nice stay and will stay here again.
July 3, 2014
Rated 5.0 out of 5.0 by .nil Clean comfortable room - great service delicious food
It was the most enjoyable experience - quiet and comfortable - great place to come home to after a busy conference day - great to look forward to a delicious buffet breakfast every morning and to be greeted by the staff and treated well. Every staff member was friendly and considerate in every way and very helpful.
June 25, 2014
Rated 4.0 out of 5.0 by leader18 Convenient location
This hotel is located close to the Hershey Centre and a large commercial area. In spite of its proximity to the airport, it was very quiet.. Mostly friendly staff.
Not impressed with service in the bar/lounge
June 20, 2014
Rated 4.0 out of 5.0 by dlg1946 Overnight stay, extended parking, good price
I stayed one night at this hotel, and left before breakfast. The staff was friendly and the shuttle service prompt and efficient. My only problem was a certain plumbing fixture which never stopped running.
June 19, 2014
Rated 4.0 out of 5.0 by Reanie Great room, very comfortable bed and good service
My first time at this hotel. Desk staff were extremely accommodating and breakfast, included, was quite ample - coffee was great. Bed was very comfortable. Microwave and fridge worked well as did the air conditioning. With the exception of a cleaning staff problem with leaving the room with door open, this was a very good stay. Will be back when in the area again, but will definitely stay at other Holiday Inn hotels.
June 17, 2014
Rated 4.0 out of 5.0 by Sigs7 Very Good Stay
Overall the stay was great. Quiet in the hall and the breakfast was very tasty and filling. A fan in the bathroom would be nice though to get the stream out of the room.
June 12, 2014
Rated 5.0 out of 5.0 by Larivey Toronto
We had made a reservation at another Holiday Inn, but we were able to change that easily.
June 11, 2014
Rated 3.0 out of 5.0 by charml Business week
The overall experience was just OK. The room was clean and quiet. I you are looking for a good night sleep, then I recommend the hotel; however, I recommend making plans to eat elsewhere.
June 10, 2014
Rated 2.0 out of 5.0 by Big Fan of IHG Thumbs Down
I guess I was expecting the same quality as we receive at other IHG properties in the area. I was told that I was upgraded to a better room only problem was the Fridge and microwave were not there, in my upgraded room, however the cabinet they use to be in was. I tried to use the FREE wireless, speed so slow all it did is lock up my devices, when I asked about the speed I was told I could purchase faster service, this is when I noticed they sell per day faster service! Good program captured audience!
June 9, 2014
Rated 4.0 out of 5.0 by Sayid Cleanliness
I had great time at staying holiday inn. The Only down fall was that the blanket had stain on it and the room service didn't bother changing it.. another thing was that there were beer bottles hiding behind the fridge. .. other than that everything went smoothly
May 14, 2014
Rated 5.0 out of 5.0 by Qaisar My preferred hotel in Mississauga
Excellent value for the money. Loved the free parking while away. Warm reception from the staff person. Always pleasant to deal with. Great price, room and staff. Not the first time I've stayed and won't be the last.
Location is great, very close to HWY 401, shopping malls and much more
May 10, 2014
Rated 5.0 out of 5.0 by sherrin great place
We used the "stay , park and fly" option and stayed here at the end of our trip overseas. . Very nice and accommodating front desk staff. The room itself was clean and comfortable. The gentlemen who worked the breakfast (included) were very gracious. Any place that brings us a carafe of coffee instead of just a cup gets a big 'thumbs up' from us. We would recommend this hotel to others.
May 6, 2014
Rated 5.0 out of 5.0 by Br79 Great stay and service
I wanted to try another HI in Mississauga since my other experience wasn't great at the last location I stayed at.
So I decided to try this location.
It was nice and clean, though its older still very clean. I like the size of the fridge, and its nice to see that they turn it off when no one is using it. Also the room had a microwave and its always a big plus when the room has it, I would have brought some popcorn.
It was also clean though there was a piece of soap that was left behind on the soap dish in the bath area, it wasn't a big deal.
It was perfect as its very close to HWY 401 and some stores and coffee shops around.
Staff and Service:
The lady in the Front Desk when I checked-in was very friendly and easy going and was always smiling. They treat their Elite members very well.
Good enough breakfast selection and lady there was very nice as well. Would have been nice if they offered sausages but not a big deal.
Though its a little bit older, it was well maintained, and and a Platinum Elite member its nice to see the dedicated parking area, it shows how they appreciate their Platinum Elite members.
If ever I stay at HI in Mississauga this would be my first choice. I like how they value Platinum Elite members.
April 24, 2014
Rated 1.0 out of 5.0 by roadglider29 Poor Service
There seem to be literally a hundred hotels around the Toronto Airport. I selected this one as it had a bar and restaurant on site. Should have been simpler than going out. The restaurant service was OK, but the setting was very uncomfortable. It was basically empty and the waiter chose to discuss the headline news with me in broken English. It was distracting and uncomfortable because I didn't know what I was agreeing with him on. The bar was much worse. Again, basically empty, but the waitress, even after getting the order incorrectly spent all of her time on her phone or with her group of friends at the side of the bar. I think even the kitchen found this to be an issue. It was a chore for her to do anything other than talk on the phone or with her friends. But as I said, there are 99 more hotels to try on the next trip.
April 22, 2014
Rated 3.0 out of 5.0 by Stevemontreal Overpriced for a faded property
Rooms and hallways needs a refreshing. Very overpriced compared to other hotels in that area. Frozen breakfast, bitter coffee, no real service.
Will not return, the area offers much better alternatives.
March 30, 2014
Rated 2.0 out of 5.0 by RJ 1967 POOR
I want to make sure this is taken the right way. I do understand there was a major storm and they were doing their best.
I waited over 1hr for the shuttle from the airport, once in the shuttle we went off the road and was stranded for about another 45 mins waiting for a tow truck. When telling this to the front desk and trying to find a manager to maybe give us something like we are sorry, nothing. "not impressed." This being said I found the rate very high I know it was last minute. but I never pay this much for a rate during the week.
Also breakfast start at 6:30am I understand and I had to take the shuttle to the airport at 6:30 so I go at 6:15 to see if I could at least get a coffee and the Manager walks out with a coffee in his hands, but tells me that I have to wait as they are not ready yet.
You can check my records you never here from me, I am always impressed with all services and all the people where I have stayed. But you can be sure I will sleep in the airport next time if I have to stay at this Holiday Inn.
March 17, 2014
Rated 5.0 out of 5.0 by theerikroq Best for breakfast!
Best for breakfast ! Awesome options for breakfast with the 20 dollar voucher included in the rate. Steak and eggs is a staple favourite!
February 3, 2014
Rated 5.0 out of 5.0 by Helen B EXCELENT PLACE TO STAY
Been staying at this hotel now for about 10 years. Always made welcome. The staff is way beyond the best. I love to deal with all of them. But feel Carolyn and Daniel are the best. I always feel I have made friends with them and they go the extra step to help. I will keep going here. And I have also recommended this hotel to all of my friends. Can not give a negative.. Helen
February 2, 2014
Rated 5.0 out of 5.0 by Zac44107 Successful business meeting
My stay included reserving a small conference room on the first floor for a business meeting. It was set up ahead of my arrival and plenty of staff in the area for questions and needs during a successful meeting.
February 1, 2014
Rated 5.0 out of 5.0 by Brian1414 Great place to get out of the snow
I came to Toronto early for a meeting due to a snow storm. The Holiday Inn was perfectly located. The staff were excellent both at the desk and restaurant. The executive room was great to do work and comfortable.
I am glad I made this choice!
January 28, 2014
Rated 5.0 out of 5.0 by Frogie Comfortable bed and lots of room.
Excellent value for the money. Loved the free parking while away. Warm reception from the staff person. Always pleasant to deal with.
January 17, 2014
Rated 3.0 out of 5.0 by gordo007 strong smell of smoke in hallway
I know this is supposed to be a non smoking facility but there was definitely smoke in the hallway. We were on the ground floor. Everything was great except for the smell of smoke. You need some cameras or monitors in the hallways so people who don't smoke in their rooms don't smoke in the hallway.
The restaurant is a little difficult to find, we ended up eating in the bar because we didn't go far enough to the restaurant. Food was good.
January 17, 2014
Rated 4.0 out of 5.0 by rustyhook As expected
I travel a lot for work so hard to get excited about another hotel stay. This stay was as expected. Key points that bed was comfortable, room was clean and it was quiet. The hotel is starting to look like it needs some updating - parking lot could use repaving, room ceiling has had considerable dmg (water?) in past and repainted rather than retextured so repairs evident where texture missing, few things behind bar in lounge showing some repair patches etc. But as I said it was clean, quiet and comfortable and fair value for the price with helpful friendly staff at front desk both at check in and out. Not much in walking distance but lounge was open until 12 with cold beer on tap and again friendly staff there to help.
December 7, 2013
Rated 5.0 out of 5.0 by jivvie Better than expected
Stayed for one night and am extrememly pleased with the value offered at this hotel. Clean, fresh room and very helpful staff. Will definitely stay there again without hesitation.
November 25, 2013
Rated 4.0 out of 5.0 by tp1943 dining room -- breakfast buffet
Dining room staff were over the top. Quality of food and presentation terrific.
Unfortunately there were some rude and selfish guests who
disrupted sleep most of the night. The pitfall of a Saturday night
November 20, 2013
Rated 3.0 out of 5.0 by Mardi59 Comfortable bed, quiet clean room
I enjoyed my stay, just one night, the hotel was quiet., and clean. the Bed was GREAT, and the few things that did not work did not matter. The bath drain did not function so I missed my bath!! and the number of channels that were on the laminated card, only about half of them worked.
November 18, 2013
Rated 5.0 out of 5.0 by TravelGuy83 Excellent place to stay
I pretty much live on the road and have stayed in many hotels. By far this is one of the best places I've been. Helpful friendly staff, clean rooms and quick shuttle service, anyone traveling to this area should stay here.
November 7, 2013
Rated 2.0 out of 5.0 by abbot party service
The worst hotel experience this year.
Staff... what staff?
Service... what service?
The best thing to do about this experience is to write it down as an experience to forget
2 supporting facts:
- Vending machines sold out during my whole stay. No replenishment
- Weding party took over hotels in the early hours of a Sat night. Hotel unable and unwilling to do anything.
If you ever wondered where the sticks are... here it is. Now avoid it!
November 6, 2013
Rated 2.0 out of 5.0 by LoriH67 Reserved non smoking
I had reserved a non smoking room and was put in a smoking room. I had booked my room 3 days prior.
October 28, 2013