Rated 4.1 out of 5 by 104
Rated 5.0 out of 5.0 by Caloun Can't Wait To Return!
I stayed with my gf the weekend of Aug/24/25 for a one night birthday getaway, and we were thoroughly impressed with the hotel(It is very warm and inviting!) We stayed in room 703 (King Suite); We got a great deal and felt very comfortable as soon as we entered the lobby.
The only negative is that there was hair in the tub and toilet but I just cleaned it myself before my gf saw it because she is a clean freak but other than that small negative everything is was perfect!
The suite itself was very clean and I love the colours used in all the rooms! The bathroom was beautiful; toilet bathtub/shower and a double sink!
A nice touch were the cute notes that housekeeping placed on top of the bed! :)
1 tv in king bedroom and another in living area; the room did have a small refrigerator for your alcohol...uhm uhm I meant pop! lol and also included a microwave.
You will need a car as it is a few minutes drive for restaurants in the area but at least your parking was included; it is such a cash grab when hotels charge for parking (after all, you are staying with them for the night, so this was a bonus!)
btw, the lobby looks nothing like the pics you see on the hotel website or tripadvisor but the theme fits the same and looks great!
We look forward to staying again!
August 28, 2013
Rated 3.0 out of 5.0 by Bman05 Average Stay
The room was excellent. The staff were friendly. When I went the Hot Tub was closed and had a Ontario Health notice posted on it. I am not sure about the details but I have a feeling it was due to the water not being hot enough or a combination of lack of cleaning schedule by staff. Mistakes happen but that makes me less likely to come back due to the fact I stay at Holiday Inns because of the pool, hot tub, and gym facilities. Also the food options were limited. I recommend the location because other than that it was a good experience. But I personally will not go back. Also the guy didn't thank me for being an IHG member.
August 20, 2013
Rated 4.0 out of 5.0 by drw5 Location / Comfort
The hotel in Mississauga was in a convenient location for our travel. The hotel lobby had recently been renovated and the room was clean and beds were comfortable. I have stayed at this location previously and will continue to use this location in the future.
August 19, 2013
Rated 5.0 out of 5.0 by Rocktraveler Best in Missasauga
I've been staying in the Missassauga area for the last several months, and have stayed in most of hotels in the area. This is by far the best propery around. Fair prices, GREAT rooms, and attentive staff. Don;t let the name Holiday Inn fool you. If you are looking a comfortable, upscale room at a fair price with a staff that cares.. This is the place.
August 19, 2013
Rated 4.0 out of 5.0 by LJ54 we enjoyed our stay very much
we had a comfartable suite, that accommodated us as a family very well. we had breakfast twice at the hotel & were very satisfied with the food & service of the staff. we also used the pool area & fitness room. they are rather small, but we were able to enjoy the facilities. deskstaff & roommaid were pleasant & helpful.
the only minor point has to do with several wedding parties staying at the hotel, who made noise during the night, disturbing us in our sleep.
August 18, 2013
Rated 5.0 out of 5.0 by Bruce1000 Great Place
Very clean, front desk was very accommodating, housekeeping staff was superb. I left an envelope with a large amount of cash by mistake in the room. It was still there, untouched, upon my return. Stayed on the 8th floor in #154 and found the AC to be a bit lacking. It was warmer than I would have wanted it. It has large windows and the sun hit it and warmed it all day.
They charged for coffee in the morning. It would be a nice touch if it were complimentory.
The most important things to me, bed, comfort, no smell,etc were excellant. Good place to stay
August 18, 2013
Rated 4.0 out of 5.0 by Leonard56 Convenient and Comfortable
We've lived in this area and are open to other options, but on this occasion and most others this property offered the best combination of convenience, comfort and value, in part because of the availability of advance purchase rates that are attractive when travel can be planned in advance with a limited risk of changes in plan. On this occasion, accommodation for four took precedence over other guest room configurations. Common areas are newly refurbished and our room was very comfortable and extremely quiet, despite close proximity to the 401 and the fact that occupancy appeared to be fairly high and included wedding guests and sports teams. This hotel always offers added benefits for Priority Club members and they were more generous than usual on this occasion, although we did not take full advantage of them. Food and beverage service is not a particular strength, but is more than adequate with many alternative nearby. Overall a very consistent product with welcoming staff who try hard to meet or exceed any reasonable expectations. I'm certain we'll return in the future and look forward to our next stay!
August 16, 2013
Rated 4.0 out of 5.0 by Peggy26 Nice Updates
You have made some nice updates to your hotel. The lobby is much nicer and the restaurant is much more modern. I was much more comfortable to eat there from last year. The rooms were clean and the location was great.
August 16, 2013
Rated 4.0 out of 5.0 by BOBUSA Breakfast was not good
I got down to the lobby at 7AM for breakfast. The breakfast buffet was $11.95 and encourgaed by the waitress. I agreed and it was a disaster; food was gone, juice was gone and the bread for toast was gone. Has to wait 10 minutes to see the waitress to point this out to her; by the time the food came out (assuming it did) I had to leave. Paid $12 for a breakfast buffet that was weak at best; maybe it was better at 6AM.
August 12, 2013
Rated 2.0 out of 5.0 by Caz1 Unresponsive -
Alot has changed at this location you no longer receive complimentary microwave in each room only applies to suites. Based on their new renovations I guess this is a way for them to charge additional monies. We had a broken chair in the room and a hole under the sink. Front desk staff try to be accomodatiing but it took until 2 days into my stay before anyone acknowledged my concern. No decisions can and will be made without the Gen Mgr, after I voiced my displeasure that the Gen Mgr would not take the initiative to call me to hear my concern I was told he does not work weekends and he would be there 8/6 as 8/5 was a holiday. We were finally moved 8/4 to another room and room rate discounted. I was told he would call me on my cell, we checked out 8/6 it is 8/11 and still have not received a call from as of today's date. Personal attention and going the extra mile is a thing of the past. Planning to visit canada Labor Day weekend and will not be staying here.
August 11, 2013
Rated 5.0 out of 5.0 by taiyang convention guest....
The room was great! Everything was clean and very nicely decorated. I loved that it had outlets everywhere which made it easy to plug in my laptop, cell phone charger for both my husband and I.
The only down side was the $19.00 i paid for one breakfast and 2 coffees because I thought it was overpriced. All in all it was a great stay.
August 9, 2013
Rated 4.0 out of 5.0 by stack78 Food definitely needs some help -
Breakfast was brought out and not what I ordered - Only two of us in restaurant! Dinner night before was just as disappointing
July 24, 2013
Rated 4.0 out of 5.0 by tzscq1 Excellent response in the face of 125mm of rain in one hour
I have to commend the team at Holiday Inn for their quick response and ability to keep the customers comfortable in light of the power outage and minor flooding that the facility experienced with the severe rain (125mm/hr). I was very impressed with the professionalism and courstesy that was maintained throughout this power outage. I will continue to stay at this location knowing the spirit that was demonstrated from each employee was genuine.
July 18, 2013
Rated 5.0 out of 5.0 by SupraMike Nice home away from home
Staff, Accomodations, Food were all excellent! Would return in the future.
June 23, 2013
Rated 5.0 out of 5.0 by sam561 Nicest holiday inn i have ever stayed in
Check inn was a breeze .Front desk clerks were outstanding in welcoming .The newly renovated lobby and restaurant was amazing.the rooms were outstanding and very comfortable.
i will definatly be staying again at this holiday inn when i am in Toronto next.
June 19, 2013
Rated 5.0 out of 5.0 by MrKnightley Comfortable, Relaxing & Hassle-Free.
I was picked up at Toronto Airport by the hotel shuttle - top tip - you need to reserve this ahead of time by calling or e-mailing reception, it costs $15 and is well worth it.
Checking-in was effortless. The fabled renovations are complete as far as I could see.
The room was very comfortable and well equipped. Everything was working and spotlessly clean.
I then had lunch in the restaurant. The service was very welcoming, the food was freshly prepared, piping hot, tasty and the beer was perfectly cold. After travelling for over 18 hours, it was just what I needed.
I had number of meals in the restaurant during my stay, on every occasion, I was struck about how attentive and friendly the staff were.
Checking out was also effortless. Again, using the hotel shuttle to the airport was a real plus.
I really enjoyed my stay and would definitely stay again.
Thank you all.
June 17, 2013
Rated 4.0 out of 5.0 by ArcheryMom Comfortable and clean!
The room was well appointed,clean and comfortable.
June 16, 2013
Rated 3.0 out of 5.0 by JS0331 Didn't Make It Right
We booked a 2 Queen Bed Suite for last weekend. The day we arrived was very warm and humid so when we went to dinner we set the 2 thermostats down to cool the rooms. When coming back two hours later we found the main room cool but the bedroom very warm and not cooling at all. After speaking with the front desk 4 times and maintenance visiting twice, they were unable to resolve the AC issue and instead of just being honest and saying they didn't know what the problem was, they gave us a song and dance about what was wrong and kept raising the temperature on both thermostats. We were told there were no more suites or rooms with 2 beds (for our family of 4) and I had to ask if our rate could be reduced. They agreed but it was only reduced $10. In addition, the room had not been cleaned well- there was hair in the tub, a dirty sponge in the kitchenette, food crumbs on the closet floors and only the flat surfaces that were showing had been dusted. I didn't bother reporting these to the front desk because they were already unresponsive to our requests about the room. Overall a nice looking hotel and room but staff needs work.
June 7, 2013
Rated 3.0 out of 5.0 by Bacrmr What about room service??
Got a deal using CAA, room was comfortable and decorated nicely. Check-in/out was fast and easy. Free parking was definitely a bonus. Bathroom was quite small, especially for a suite. Was disappointed that the hot tub in the pool area was out of order and appeared to have been that way for a while. Also quite irritated when I called for room service at 10:20pm and was told (with no apology) that room service on Fridays ends at 10pm when it clearly states in all of the hotel information that room service ends at 11pm 7 days a week. Sounds like someone just decided to knock off work early.. probably wouldn't return due to this inconsistency.
June 6, 2013
Rated 4.0 out of 5.0 by jml447 Renovations
Taking way too long - 3-1/2 months now.
Manager had told me that they woudl be done in February and here we are middle of April and still not done. Absolutely ridiculous!!!
Should give extra Priority Club points for each stay during the removations. That would help with the loyalty of your regular guests. I am sure you could back date all the points.
Front desk staff and restaurant staff have been awesome but that is as far as my recommendations to staff go.
April 16, 2013
Rated 5.0 out of 5.0 by relic627 painting
smell of painting in lobby an in restaurant area cant stand the smell
April 13, 2013
Rated 4.0 out of 5.0 by PabloJ Very Comfortable Rooms but with areas for improvements
Air Conditioning control does operate properly or controlled by staff and could not get desired temperature as wanted.
Internet access not available in all rooms when connecting with data cable. Wireless with frequent interruptions.
March 27, 2013
Rated 5.0 out of 5.0 by jml447 RENOVATIONS
The hotel started renovations of the restaurant and bar right after new year's. No idea when it is to be finished now. When originally inquired middle of February was the answer. End of March still not done. No signs of management ever around when checking in which is always around 5:00pm. Management should still be there at that time of day especially during renovations.They are completely out of sight and expecting their front desk staff to take the heat from the guests. This is absolutely terrible.
Restaurant and front desk staff is excellent. They make the stay worthwhile.
March 23, 2013
Rated 5.0 out of 5.0 by Henry310 very comfortable bed and great service
Even though the lobby was under refurbishing, staff took care very well. Staff gone beyond their duty to accommodate guests.
March 22, 2013
Rated 5.0 out of 5.0 by Henry310 Comfortable beds and good service
Even though there was a refurbishing going on, staff took care of us nicely and hotel is beautiful.
March 21, 2013
Rated 4.0 out of 5.0 by tailes The stars of this hotel are the people
There were four people in front of me when I checked in and only one person working the desk, a second person finally arrived after about a 7 minute wait (the first-in-line was still not checked-in). The lobby is in the midst of renovations and it looks like they have a long way to go.
Finally my turn, I was recognized as a Priority Club Platinum member and upgraded to a suite, given bottled water, a small box of Lindors chocolate, a free bar drink coupon, and a coupon for 10% off at the restaurant.
The room (407) was newly redecorated, clean, nice furnishings, fridge, microwave, and quite well laid out. Unusual wallpaper though, grey imitation leather stitched into squares, I have never seen anything like it before. The bathroom had also been remodeled and quite nice, however, the new toilet must have been longer that the old one, it stuck out so far from the back wall that the door would not open past it. It looks like they used a reciprocating saw to cut a notch in the door so it would open all the way, even doing this was not enough, the door still rubbed against the toilet when opened. They tried to slap a coat of paint where the cut was but it didn’t cover all the bare wood. I would have thought that with all the expense the hotel is going through the designer and/or contractor would come up with a better solution. Also, the emergency exit sign was for room 419 not 407, how many others are in the wrong room.
The restaurant is now housed in a meeting room, very stark and boring with a TV at one end, no imagination at all; plants, pictures, anything would help. However for dinner the food and service were very good, steak was cooked as ordered (blue), pork was juicy, hamburger huge and fresh, and all side dishes very good. The breakfast buffet was unexceptional, scrambled eggs were dry, potato patty undercooked, it was not as good as a Holiday Inn Express FREE breakfast.
The pool was small but enough for a swim and the hot tub was very nice. I did not use the exercise room but it did not look like there was a lot there, but adequate though.
The stars of the hotel are the people, everyone I met in the 3 days were very friendly and helpful. I’m sure that once the renovations are completed customers will have a much better experience.
March 11, 2013
Rated 3.0 out of 5.0 by youthfulone wish I had know about the contruction
Lobby was in completely torn apart. I understand having to do reno's from time to time, but would not have booked if I was aware of the state of the Hotel. Make shift resturant and lounge not acceptable
March 10, 2013
Rated 1.0 out of 5.0 by Babs1 Major Renovations in Lobby
The first thing we saw was that 90% of the Lobby was taped off as there were major renovations going on. There was a pathway leading to the front desk and the elevator. Had to wait 15 minutes to check in as the 1 person at the front desk was assisting another guest.
The room was very hot and the temperature control did not work, tried to cool the room down but no success. Did not sleep due to heat and stuffiness in the room.
The breakfast tables were all full of dishes from prior guests, there was only 1 staff member working the floor. She was very friendly and cleared a table while we waited.
Two women came to breakfast with about 4 children in tow. They exited the elevator pushing a high chair for one of the children. One woman was dressed in her pyjamas with no shoes. She had to be a staff member or maybe related to management and staying at the hotel because the waitress appeared to know her well and the woman in PJs was attempting to correct a problem they were having with the restaurant computer.
It is tacky to go to breakfast in PJ's and very unprofessional for someone who has some kind of connection to the hotel.
We would not return to this hotel as there are many other hotels in the same area.
February 22, 2013
Rated 1.0 out of 5.0 by JMLF Renovation
It is taking you quite a while for the lobby renovation to be done.
I come monthly and last 2 visits the lobby was in horrific state.
There are lots of options for hotels, so shouldn't the price reflect the state of renovation or extra Priority Club points offered to incent the regulars to keep coming?
February 18, 2013
Rated 4.0 out of 5.0 Great Service from Staff
Building is undergoing repair but it is the weakest part of the overall experience. It is a little expensive but the service from staff especially Judy in restaurant and banquets does a super super job.
We have held many training sessions there and had great food and good amenities,
January 29, 2013