Rated 4.4 out of 5 by 29
Rated 3.0 out of 5.0 by Spartan80 comfortable beds but poor service
I recently traveled to Mississauga and stayed at this property as it was the closest to my place of business. Everything else was as expected but when I went to breakfast in the morning, there were a few surprises. I signature cinnamon rolls that holiday inn express has at all its locations were completely dry, as if they had been reheated from the day earlier, also there was only 3 of them by the time I had breakfast at 8am. Once those 3 were eaten by other visitors of the hotel, I waited and waited for someone to come replace them with more as there was still over an hour remaining in breakfast. No one came to replace the cinnamon rolls, so I had to ask someone to put some more out there but I was informed that they don't have anymore. Furthermore, the cupcakes were not the same holiday inn express cupcakes found on their other properties, instead they were some cheap no-name brand, full of pure sugar, cupcakes. The whole breakfast selection was terrible, with very poor selection and display of food items.
The reason I like the stay at the same brand of hotel chains is because there is consistency of what you can expect and the familiarity of everything helps the stay feel like home.
The service provided at this property though is far below the standards of holiday inn express.
October 1, 2013
Rated 5.0 out of 5.0 by bing123 COMFORTABLE STAY AND GREAT STAY.
I had a really great stay at holiday inn, it was very relaxing. The staff was great!
September 22, 2013
Rated 5.0 out of 5.0 by sergio66 great people
would stay again - beautiful hotel - close to downtown
September 4, 2013
Rated 5.0 out of 5.0 by kokomo14 Great place to stay
Very friendly at the reception desk, fast check in and check out. The breakfast buffet had more variety than expected and plenty of tables to sit at and enjoy it. The hot tub was very comforting after a long day of driving and walking.
September 3, 2013
Rated 1.0 out of 5.0 by Mitty28 Horrible Service
Stayed 2 nights at this place, we usually stay here and we do not have a bad experience. on this occasion our room washroom kept flushing it self every 10 -15mins. We did call a few times to notify the front desk. Someone did come up and as soon as he walked in the toilet started acting up. He really didnt do anything and told us the washroom was fine.
Complained a few more times and nothing was done about it. The front desk clerk came up with the maid and said that she stayed in the room for 10 minutes and nothing happened. She told us the room was fine. We did ask for a discount and was told no.
Felt as if they didnt care to make us happy, we were told that next time we stay here they will not put us in the same room. Ask to speak to a manager and was told he was not available.
August 26, 2013
Rated 5.0 out of 5.0 by KingTut Great value
This hotel is a great value and the service and room was excellent.
My only recomendation would be to have a separate switch for the fan in the bathroom. It was very noisy.
August 25, 2013
Rated 5.0 out of 5.0 by NAKSMK94 Our Recent stay:
Service at front desk was excellent.
Room was clean.
August 21, 2013
Rated 5.0 out of 5.0 by Lambriopel Great place with a family of 4 kids.
We had a great time at this hotel. Clean and great service never waited for anything and when we needed something it was right there.
August 17, 2013
Rated 5.0 out of 5.0 by LEDY GOOD PLACE
ALL TOGETHER HAD A VERY GOOD TIME
ALL THE STUFF WAS VERY KIND
August 12, 2013
Rated 4.0 out of 5.0 by Wanderer60 Good --But
The staff and service were excellent. The room was very nice with one exception. When you turned the light on in the bathroom the exhaust fan would automatically come on and it was very, very noisy and quite irritating.
August 12, 2013
Rated 5.0 out of 5.0 by ChristmasCarol Friendly, helpful and accommodating staff
Everyone was friendly from check-in to check-out. Breakfast had many choices for adults and kids. Hotel was clean and not out-dated. We would stay again if in the area.
August 9, 2013
Rated 5.0 out of 5.0 by roadman55 Excellent service. Comfortable breakfast area
HI Express is not my 1st choice for hotel, but this site did a very god job. The Front Desk staff was very attentive and the breakfast area was more comfortable than other HIE properties I've used.
Light/Fan combo in bathroom -- Drowns out TV.
Pillows -- Not as comfortable as competitors. (General beef about HIE properties. )
Value -- A little pricey for an HIE property.
Slow internet connections -- Almost unusable...
July 24, 2013
Rated 5.0 out of 5.0 by WKAB Great Service and close to airport
This Holiday Inn is centrally located to Pearson airport. Staff support is fantastic and they are able to handle large groups without any problems. The rooms are very comfortable, clean, and affordable. I stayed here for a wedding event and they were able to accommodate all our guests at a competitive rate and provided additional room space for a small gathering. Great value and friendly staff.
July 14, 2013
Rated 5.0 out of 5.0 by CH121 Great Staff
Hi we loved the stay at your hotel. the lady at the front desk Sandia was the best front desk staff member we hav ever had the pleasure to deal with. any questions I had she could answer or find the answer for. The second night my wife wanted to go to a karoke bar so i asked if she knew any places and she didnt but took the time to look up many bars and pubs in the area till we found one . the extra effort was so welcoming to us and she was happy to find us one. If we are ever back near Mississauga we will be back to stay at this hotel !!
June 29, 2013
Rated 5.0 out of 5.0 by TnT25 Outstanding customer service, comfort and value
The location met and exceeded all of our expectations. First, the level of customer service was outstanding. The staff was extremely friendly and overly helpful. Secondly, the room was both clean and comfortable and thirdly the value was outstanding. We have stayed in a lot of suites before and not received as much for considerably more money. Highly recommend this location.
June 11, 2013
Rated 5.0 out of 5.0 by Paul7000 Great place to stay!!
The staff is very friendly. Rooms are very comfortable. Located just up the road from a mall with lots of restaurants. Allows parking of vehicle while I’m out of town.
March 22, 2013
Rated 4.0 out of 5.0 by Jos26 Comfortable bed and great service.
We would come back if we flew out of Toronto again.
February 14, 2013
Rated 5.0 out of 5.0 by boatnerd Good service and great breakfast
The staff were very helpful with a computer problem. The omelette for breakfast was delicious. Great location and price.
February 9, 2013
Rated 5.0 out of 5.0 by Kaeser Great Hosts
I stay at this property often when working in Toronto area west of the airport, very convenient location. Very friendly hosts, always very clean rooms and great service. But you gotta get the ice maker working on the 3rd floor, it's been 2 plus months, come on man! LOL.
December 12, 2012
Rated 5.0 out of 5.0 by Compare Enjoying our stay
Very good service and help full frond desk good for park and fly
November 20, 2012
Rated 4.0 out of 5.0 by Fred6000 Good room
Great room, spacious and excellent service. good location. Very calm and the staff is friendly
October 23, 2012