Rated 4.0 out of 5 by 151
Rated 5.0 out of 5.0 by Ruckus Glam Jam 2014
Staff was very accommodating for an early check in for my family. The food was far above expectation! The pool was inviting. We have stayed in the hotel before and did not have the top notch service that we had on this trip! Looking forward to staying again in 3 weeks!
February 6, 2014
Rated 4.0 out of 5.0 by ratas Great Location
Great Location, Close to Down Town Missoula, Nice Staff, Clean and Comfortable
January 14, 2014
Rated 4.0 out of 5.0 by JennZC Great staff
The staff was very friendly and accommodating.
Clean rooms and in a great location to downtown Missoula.
Will be my "go to" hotel since my son just got accepted to UM.
January 6, 2014
Rated 4.0 out of 5.0 by zoo13 Get Away
We enjoyed the visit away. Thank you for taking great care.
December 30, 2013
Rated 4.0 out of 5.0 by Montana32 Lost headphones
I totally enjoyed my 6 day stay at the downtown Holiday Inn in Missoula . It is close to everything in town. My only negative is they I left a pair of Bose Headphones in the room and they were not turned into lost and found . The hotel also didn't seem interested in locating them .
Other than the loss of the headphone my stay was great ,
December 19, 2013
Rated 4.0 out of 5.0 by Shagmop Comfortable and well accomodating
The room was very nice, large, and the bed was excellent. Being on the ground floor almost in the lobby, it was more quiet than we expected it to be.
Only concern was the too fast talking of young people at the registration desk, both on the phone and in person, when explaining the policies of the hotel.
December 11, 2013
Rated 3.0 out of 5.0 by Charliered Room quality
The rooms, esp. the bathrooms, are starting to get tired and could use a refurbishment. The rooms, bathrooms and hallways at the Holiday Inn Express in Browning, MT (about one year old) are much better than this hotel.
As a business traveler, I appreciated the plethora of electrical outlets and the location of this hotel within Missoula is very good so I remain a repeat customer despite the cons.
December 8, 2013
Rated 4.0 out of 5.0 by pginSF nice place, but crazy shower!
this is a nice, clean, friendly and convenient property - everything was easy and good - EXCEPT - the shower was installed wrong - the plumbing is backward, so you almost shut off the water flow before getting any hot water; the day I arrived it was -14 degrees outside and I was really looking forward to a hot shower.
The bathroom sink let me know that there was hot water in the hotel, but I could figure out how in the world to get hot water - there is no signage or anything to help you out.
Finally figured it out, and asking at the desk early the next morning as I was leaving, the clerk said it was "European style - Folks really like it..." That's hogwash - I've been to Europe several times and have never seen that.
Otherwise, great place.
December 8, 2013
Rated 5.0 out of 5.0 by FisherQueen Always happy here
I stay at the Holiday Inn Downtown at least once a month in the winter. The location is perfect if you are doing business at the University, and it's close to a number of good restaurants, although I rarely eat anywhere else than Brooks and Browns. The burgers are reliably good, the drinks are good pours, and the bartenders and servers are all friendly. The only thing I don't like is the lack of a complimentary breakfast. All the Missoula North hotels have it, and most of the 2.5 star hotels in town do as well. The hotel dining room breakfast is too ordinary to pay for, and so I always end up grabbing something at McDonalds. But nonetheless, I have a choice of hotels, and this is the one I choose.
November 14, 2013
Rated 3.0 out of 5.0 by love2Sing comfortable bed -- non working TV
The bed was very comfortable and I slept well. My TV did not work which was a real disappointment. I called down to the front desk and they did offer to have someone look at it or I could move rooms. I was there for only one night so I was not going to move and did not want to wait for someone to fix the TV. The next morning at check out I reminded them that the TV didn't work and how disappointed I was. The staff said they will put it on the maintenance list. I do think that for the nightly rate that I paid my TV should have worked.
November 13, 2013
Rated 5.0 out of 5.0 by MontanaMike44 Missoula Holiday Inn, Great Destination!
My wife and I had a fabulous experience at the Holiday Inn, in Down Town Missoula. A wonderful property located in the heart of Missoula, with walking access to some of the most fashionable, eclectic and inspiring shopping in the Northwest. The Hotel is a great place to meet family and friends, there are any number of very nice restaurants, bars and eateries located very close by. Movie theaters as well. We were very impressed, and are planning on staying as often as we can at this great Hotel.
Many thanks, for your great hospitality,
Mike and Robin
November 12, 2013
Rated 5.0 out of 5.0 by MsBlue Great Hotel
The staff are great in this pet friendly hotel. Rooms are clean, spacious and comfortable. I've stayed here several times--each stay is great.
November 10, 2013
Rated 4.0 out of 5.0 by Buzzba My true home away home
Everytime I stay it really feels like home. The beds are very comfortable.usually very quiet. The staff friendly and always seem to remember me. I always look forward to staying here.
November 10, 2013
Rated 5.0 out of 5.0 by chibbs Great customer service
Staff were great! Helped us switch to a more comfortable room. Followed up after our stay, looking for my son's retainers and sending them to us.
November 4, 2013
Rated 4.0 out of 5.0 by Montana26 Expensive but nice and convenient!
Clean and fabulous location - easy walk to the Griz games! Love that we can bring our dogs and there is the walking trail right there along the river! Close to downtown shopping, farmer's market and restaurants! Ordinarily the Brook's and Brown's food and drinks are exceptional - but since we had our dogs....we opted for room service. Less than great - burger was so charred it was not fit to eat...nachos and fries were cold. Cold Smoke beer was spectacular. :-) They were extremely busy that night after a Griz football game...but still - we paid for good food to be delivered to our room....should have been better.
Overall....B+ We have stayed her before, and we most likely will stay here again!
October 30, 2013
Rated 5.0 out of 5.0 by Griz2 Staff
The staff at the front desk and in the restaurant are professional and friendly.
The only negative is we would like a local newspaper instead of the Wall Street Journal.
We would gladly purchase on if available. Even a news paper stand out front would be nice.
October 28, 2013
Rated 4.0 out of 5.0 by CaliforniaKaren Friendly service
The room was nice and the employees at the front desk, housekeeping and restaurant/bar were very friendly. I will stay here again.
October 18, 2013
Rated 5.0 out of 5.0 by Janmar Good Stay
There aren't many hotels to pick from in Missoula so I was pleasantly surprised when I rolled into this hotel. Not only was it clean, it was updated and had a restaurant/bar and business center! The staff were very nice! Much Much better than the other hotels I've stayed at in Montana.
October 11, 2013
Rated 5.0 out of 5.0 by Roy66 Don' Miss
This is my favorite place in Missoula and has been for years. Everything is always correct. The room, the restaurant, the lounge, the people and the service are all great!
October 10, 2013
Rated 1.0 out of 5.0 by Griz2 Terrible expertience
We always stay at this Holiday Inn. There was a different type of customer service.
It was obvious to us that there was new management.
We always request the same room and reserve an atrium view.
This week-end we were informed that our requested room was not available .Then we were told that our request was just that but not a guarantee.
I have a problem walking and we were told that a room was available a long distance away from the elevator. I was very upset and finally was given an atrium room on the 4th floor close to the elevator. I feel I was given someone's reserved room.
We went to check in around 1pm and were not informed that the room was not available. Then we were told check in was not until 4pm.
I think you need to change your check out time to around 11am to 12 noon. instead of the 2pm time.
Also we had always received the local newspaper, the Missoulian and now we received the Wall Street Journal. I think the local paper should be patronized.
I am a platinum member and was very disappointed with this visit.
The desk manager knew how upset I was and did give us a free dinner in the restaurant.
Her name was Sarah. I don't think she was responsible for the mess and tried her best to appease me. .
October 10, 2013
Rated 5.0 out of 5.0 by TerKel Great room; quiet; clean
Stayed for 4 nights and was happy with the cleanliness and the quiet accommodations
October 3, 2013
Rated 5.0 out of 5.0 by mozartmara Nice place
Very nice staff, very nice hotel, very nice breakfast
September 22, 2013
Rated 5.0 out of 5.0 by ss111 Nice, clean hotel. Comfortable beds.
Very nice hotel. Good area. Comfortable rooms. We ate breakfast in the hotel. It took way too long to get our food. We were told the cook did not show up for work and the supervisor was having to cook. We were discounted our meal which was appreciated but they need a better contingency plan if the one person that is supposed to cook doesn't show up. Bad planning on managements part.
September 13, 2013
Rated 5.0 out of 5.0 by HartC Great location and great with dogs
Very nice room with a fridge. Staff was very accommodating with our dog.
September 11, 2013
Rated 5.0 out of 5.0 by JK1986 Recent Stay
Loved it- Sarah (dark hair w/glasses) at the front desk was amazing!!! So bubbly, polite, considerate and helpful- KEEP HER! :) One suggestion; do continental breakfast please!! The restaurant was not very good, especially for the price and my Cesar (drink) was awful!!!! Fish was too greasy, probably wouldn't eat there again! :( Other wise, wonderful stay! :)
September 11, 2013
Rated 4.0 out of 5.0 by judyaug2013 great location for shopping in downtown Missoula.
Park next door great for walking and enjoying outdoors. Also attending park activities. Will stay there again.
September 7, 2013
Rated 5.0 out of 5.0 by chstratton11 Great Stay
We had a great time the room was great and the cucumber water was wonderful after a hit afternoon outside. The only bad part was the transients in the parking lot shooting up, we understand that you probably have little control over that. Thanks for the wonderful trip.
September 5, 2013
Rated 5.0 out of 5.0 by shermanB Great location
Enjoyed the Holiday Inn in Missoula. Nice walks by the river and easy access to MSU and downtown. Didn't eat in the restaurants. Avoided the rooms facing the atrium as we like quiet.
August 31, 2013
Rated 3.0 out of 5.0 by Otho1066 Great Location, But Noisy
The staff is wonderfully friendly and the location is fantastic, but most of my stays here are impacted by noise. It's located in a college town, and the hotel seems to host lots of events as well. The result, in my experience, is more noise and drunken neighbors than I am used to in other properties with Holiday Inn.
The rooms are nice and housekeeping does a great job. Being able to rent bikes is a plus, and I love that they accept dogs.
I would give this property a higher rating if I felt management had better policies and processes in place to take care of guests when the noise and behavior gets out of hand.
August 29, 2013
Rated 5.0 out of 5.0 by LuLu86 Great Hospitality!
The moment we walked into the lobby, we were greeted warmly by the desk clerk. She was so nice that it set the tone for the entire stay.
We wanted to be there.
Our room was lovely. The bed was fabulously comfortable.
The bathroom was super clean, the shower great along with an unending supply of hot water.
We liked that there was a restaurant and bar. Enjoyed a yummy dinner and the happy hour cocktails with friends.
The one and only complaint would be that the hall door did not seal. The light bothered us while we were sleeping along with the sound of the other guests. They were not being loud, just one could hear them clearly through the door.
Looking forward to staying at Holiday Inn again!
August 29, 2013