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Rated 4.3 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by Great hotel We will stay here again when we return to Moab. The hotel was clean, comfortable and modern. The price was right. The location is perfect--very close to Arches and not far from Island in the Sky in Canyonlands. Very close to the heart of Moab. The beds were comfortable and didn't have those horrible bedspreads full of germs that you get in so many other hotels. November 3, 2013
Rated 3.0 out of 5.0 by Lied We cancelled our last night there they showed a refund on our bill but didn't credit our credit card. Said when we booked no refunds. Wasn't on our cc statement or when I booked. .be very careful when booking to make sure you get you money back if you cancel in time. Will not stay there again. November 3, 2013
Rated 5.0 out of 5.0 by Excellent stay Everything perfect. Congratulations to Crystal for being a first-class receptionist. October 29, 2013
Rated 5.0 out of 5.0 by Excellent all round We couldn't have had a better stay. The room was great—very nicely decorated, perhaps even recently remodeled, with enough space for a family of six in 2 queen beds and a sofa bed. The staff were incredibly friendly and went the extra mile on more than one occasion to make us feel well taken care of. And the pool and hot tubs were the perfect icing on the cake. We'll definitely stay here again. We'd definitely recommend it to anyone who's thinking about giving it a try. October 29, 2013
Rated 5.0 out of 5.0 by Fantastic Staff and Great Property Entire staff was courteous and professional, but Alyssa and Kelly were exceptional. Not only were they helpful with accommodations and hotel issues, but also provided excellent recommendations on local area eateries, shopping and outdoor activities. Recent hotel makeover looks/feels great. We will be back in the area in the future and will definitely plan to stay at this property again. October 29, 2013
Rated 1.0 out of 5.0 by Really ?? I booked a King Suite on my company travel site. Upon check in the the clerk said " oh we have upgraded you to a queen suite" i asked how is that an upgrade when i booked a king suite? she replied "Really" I was then told my room was not ready yet. I left and come back in a few hours. There was no soap, shampoo, conditioner, or hand lotion. October 28, 2013
Rated 3.0 out of 5.0 by ..if you need a bed for the night you are at the right place, but that's all you get Stayed for 3 nights to experience Moab and surrounding national parks, hotel is okay but staff provides a basic service and will handout the key, no other service will be provided. Breakfast is pretty basic.. as it is outside of the town, you need a car for everything. October 27, 2013
Rated 3.0 out of 5.0 by Overpriced and Dated The rooms are overpriced and dated. I expected lower prices this late in the tourist season. They're even MORE expensive mid-summer. With all the $ the hotel rakes in gouging tourists, you'd think they'd reinvest some of it to upgrade/update the rooms. Even the pillows were below par, and that's an easy, cheap fix. It there had been another IHG property along my route south, closer than a couple of hours, I would have stayed elsewhere. October 26, 2013
Rated 5.0 out of 5.0 by Loved My Stay at Holiday Inn Express Moab I loved the location, out of the traffic of town but close enough to get to the heart of Moab in a few minutes. The view out my window was lovely! The room and bathroom were large and comfortable and the sevice was excellent. I will return next time I visit the area. October 23, 2013
Rated 4.0 out of 5.0 by Nice hotel in a great setting. This hotel has been remodeled since my last stay. Moab is an expensive place to stay, but I love the area and my son loved the pool. My only drawback was the kids running the hallway. We had a lot of families due to a school break, but the parental oversight was a bit lacking. October 23, 2013
Rated 5.0 out of 5.0 by Great hotel in Moab Great proximity to Arches, Dead Horse State Park, & Canyonlands. Staff was very friendly. We checked into our room & it appeared the previous guest(s) had come back after the room was cleaned (there was a little trash & their keys were on the table). Called the front desk & they were very apologetic & moved us to another room right away (an upgraded room too!). We *really* enjoyed the hot tub after long days spent hiking & biking. A great experience that we will definitely repeat! October 22, 2013
Rated 5.0 out of 5.0 by Great location and friendly knowledgable staff Easy location to find and to head out from to national parks Staff very friendly and good knowledge of area and sites to see Would like to see a fridge and microwave in the room but overall very satisfied Awesome looking pool and patio although wasn't able to use with time October 19, 2013
Rated 5.0 out of 5.0 by Perfect spot for relaxing after mountain biking This is a great motel. The rooms are spacious and the beds are comfortable. Great breakfast with lots of choices for all tastes. The bike storage was convenient and secure, giving us that peace of mind as well as the ability to,work on the bikes indoors. We would definitely stay again. The staff are fantastic, friendly and helpful. October 18, 2013
Rated 5.0 out of 5.0 by Comfortable with great view After three nights in older hotels in Santa Fe and Taos we were thrilled to stay in this newer hotel with beautiful views. Our October stay was during a less busy time of the year and the location should have made it a quick drive to the national monuments. Unfortunately the gov't shutdown meant we couldn't visit The Arches or Canyonlands. The hotel staff was friendly and helpful suggesting sites we could still see that weren't affected by the shutdown. Our room was very comfortable with lots of space, gorgeous view of the mountains and pool, and great bed and bathroom. Heavy morning rain prevented us from going to Dead Horse Point so we had time for a leisurely breakfast. Good choices for breakfast and a nice setting. Although we missed out on seeing most of the beautiful sites surrounding Moab, our stay was still enjoyable because of the comforts of the hotel and the great restaurants and shopping in the center of town. We will return in April and will again book our room at this lovely hotel. October 13, 2013
Rated 5.0 out of 5.0 by Great staff and location All staff were wonderful - from the front desk to breakfast hostess to housekeeping. Great location to stay - new rooms, wonderful views of mountains and not all the noise of being downtown. October 12, 2013
Rated 1.0 out of 5.0 by Not a good experience at this location I was promised an upgrade to suite two different occassions with the latest one day prior to my arrival. The hotel was interested in the tour bus business and did not provided suite as promised. Will not stay at this Holiday Inn in future travel. October 7, 2013
Rated 5.0 out of 5.0 by Relaxing trip The staff and hotel were worth every penny spent. Great location September 30, 2013
Rated 5.0 out of 5.0 by Great views! The room was spacious and clean. The service excellent. Room charge is expensive. September 29, 2013
Rated 5.0 out of 5.0 by Great Pool Unlike other hotels with stiff rules and regulations, this property was all about the customer. The pool facilities are awesome with a great arch dome directly in line with the area. The staff was great and every request was honored from late check out to extra pillows. We regularly stay in Holiday Inn Express facilities and we would suggest that others learn from the service at this location. September 29, 2013
Rated 4.0 out of 5.0 by Vacation Moab Very clean and modern. Nice breakfast buffet. Nice pool and hot tubs. September 27, 2013
Rated 5.0 out of 5.0 by nice room and great service The room is big and very clean. The staffs at check-in were very friendly and helpful. September 26, 2013
Rated 5.0 out of 5.0 by Pleasant & comfortable atmosphere & great service. My wife & I enjoyed our stay immensely. The hotel staff was friendly, courteous & knowledgeable. The hotel surroundings were awesome and relaxing. Our room was very inviting, and the bathroom was very, very clean. The breakfast was fantastic. There was certainly more than enough food & variety. The breakfast was fresh & delicious. We had a very enjoyable, peaceful & tranquil stay. Upon checking-out we did converse with the manager, & conveyed our comments about our pleasant stay at the hotel. As with the other staff at the hotel, the manager was polite & affable, and informed us that many hours of hard work went into making the hotel welcoming for all visitors. All I can say is that the hard work definitely paid-off!! We would certainly stay at the Moab Holiday Inn Express again, when we visit! September 25, 2013
Rated 5.0 out of 5.0 by The Best Holiday Inn we have ever stayed in! Pool is fabulous ....and the wonderful staff allowed me to lap swim before 8:00 AM. The setting in Moab is stunning. The breakfast area is inviting, seats many, and is the best ever. The staff were ALL friendly and helpful. We found them to be warm, hospitable and guest oriented. We have stayed in a lot of HIs! This was the best, September 23, 2013
Rated 2.0 out of 5.0 by Greatly Overpriced For The Value Received When I booked this room only a queen "SUITE" was available. When we checked in we found the room not to be a "SUITE" but merely a slightly longer room with a couple off half height stub walls sort of separating the room into 2 areas. The room was supposed to be relatively new but the walls were so thin we could clearly hear our neighbors. Every footstep over our head, toilet flush and shower could be clearly heard. There were 2 off road groups in the hotel at the same time. They dominated virtually everything in the hotel. The parking lot resembled an off road pit stop/repair facility. Hotel staff seemed to think this was OK. This hotel has about 119 rooms with only 3 washing machines. It was only after a really long wait that we could wash up 1 1/2 weeks of dirty underwear. More of that off road group domination. After a 6+ hour visit to Arches National Park we returned to find our room had not been serviced. Excuses were given and after another 35-40 minutes we we had a cleaned up room. Right now we are at Bryce National Park in a much nicer room of the same basic floor plan with a room rate a bit above half what we paid at this hotel. Makes me wonder why management in Moab feels their less quality product deserves the much higher room rate. Both areas are heavy tourist traffic areas so it can't just be a soak the tourist syndrome!!! September 23, 2013
Rated 5.0 out of 5.0 by The Stay was Excellent The combination of excellent facilities of the Hotel and the extraordinary personal attention from the staff, I will continue visiting this place ... Greetings ... September 23, 2013
Rated 4.0 out of 5.0 by Great motel, quiet and comfortable Place was great with one of the best breakfast selections, comfortable bed, quiet. Value a little low due to cost. September 18, 2013
Rated 5.0 out of 5.0 by Comfortable room, great location The Holiday Inn at Moab was a comfortable room with a very comfortable bed. After a day of hiking in 100+ heat, we did not take advantage of an attractive pool and spa. Just too beat, but the shower and bed were fabulous. Decent, early breakfast too. And I think Arches National Park is an underappreciated and under visited treasure. Wonderful scenery and rainbows. September 16, 2013
Rated 2.0 out of 5.0 by Gave us a room that was already occupied In all my years of travelling and staying in hotels, I was never given a room that was already occupied. Needless to say we were quite surprised when we tried to open the door to the room we were given to have someone yelling back at us that the room is already occupied! The guest at the other side of the door was not pleased either to have someone try to enter their room. The clerk at the front desk tried to placate us by offering us a discount, but I must say I am not pleased with the service of the hotel. Prior to booking the reservation, I called a few times only to be put on hold and then I was told I would be put through to central booking to make a reservation. I gave up and ended up reserving a room on my iphone. So much for customer service, more like lack of service. September 11, 2013
Rated 4.0 out of 5.0 by Hard to Find the Hotel The sign for the hotel and the hotel itself is down a hill and is blocked by a huge sign for another hotel that is in the same area when coming from the Grand Canyon/Monument Valley direction. We drove by it before we realized it was there. Had to turn around and go back. They should have a bigger sign on the highway or move their main sign up higher. September 9, 2013
Rated 4.0 out of 5.0 by Beautiful Staff and Hotel where great and made my long travels a lot more comforting to bare, and the area in the summer is quite Awesome, and a lot of out door activities for the adventurer. September 3, 2013
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