Rated 3.8 out of 5 by 361
Rated 1.0 out of 5.0 by Ken-B Need improvements
One of two elevators were out of order. and the hallway carpet worn out. The bathroom sink was very slow to drain. We called the front desk twice but no one came until check-out. The breakfast room was under staffed. It was very busy with tourists and appears to be fully booked. The property needs more staff to properly serve the guests and keep it in a good shape.
June 29, 2015
Rated 2.0 out of 5.0 by cap10k Schade...
Zweiter Besuch im HI Express Mörfelden. Der erste war sehr angenehem aber mit eigenem Auto. Diesmal auf den shuttle angewiesen. Die telefonisch bestätigte Abfahrt am Flughafen war dann leider doch erst 30 Minuten später. Mit Kindern ein unnötiges Theater, eine halbe Stunde an der Straße zu stehen und zu warten... Am Hotel angekommen hieß es, dass alle morgendlichen Shuttle schon voll wären, außer dem um 06.30 Uhr. Dann wären wir etwa 4 Stunden zu früh am Flughafen gewesen. Taxi mussten wir aus eigener Tasche bezahlen! Kenne ich so nicht von anderen Hotels in der Umgebung! Für mich das letzte mal...
Zimmer diesmal super warm und lüften zur Hauptstraße aus Lärmgründen nicht möglich. Frühstück in Ordnung, aber dank asiatischer Busgruppe auch eine unnötige Erfahrung. Fazit: Freundliches Personal, aber trotzdem für uns nicht mehr die erste Wahl...
June 27, 2015
Rated 1.0 out of 5.0 by Disappointed44 Wet carpet and smelly room
Check in was easy and friendly service. Went downhill from there. With only one usable elevator - the other was out of service but no one there working on it - there were too many rooms to be serviced with only one. Traveling with 81 year old mother who had to walk 4 flights of stairs to get down to breakfast and we had to carry luggage from 2 weeks travel for 4 people up and downstairs. Wet carpet and smelly room - who wants to take off their shoes to have their socks soak up the water/toilet/? from the carpet. No adjustment to bill. Not acceptable in any way.
June 26, 2015
Rated 4.0 out of 5.0 by Ihr Nickname wurde bereit Danke an den Service
Den Aufenthalt im Hotel möchte ich als guten Standard bezeichnen, nichts missfiel, nichts war besonders. Die Ankündigung einer Renovierung kann ich schon nachvollziehen.
Hervorheben möchte ich aber den exzellenten Service von Herrn Kasdaoui, der sich hervorragend um die Rücksendung vergessener Gegenstände gekümmert hat. Nochmals einen herzlichen Dank.
June 26, 2015
Rated 3.0 out of 5.0 by Knobbygd Transit Hotel
This hotel was chosen above others for the reason it specifies "Connecting Rooms" on the internet site and I was travelling with 2 small children. This is not the case. This hotel does not have, nor has it ever had connecting rooms. At time of booking I requested connecting rooms, then prior to my arrival I emailed the hotel again requesting confirmation of connecting rooms. I received and email stating that all was in order for my arrival.
On arrival the front counter staff informed me that the hotel does not have connecting rooms, nor had it ever had connecting rooms. I gave him my copy of the email stating the opposite and he told me to take it up with the manager in the morning.
What a waste of time that was!
The hotel itself is perfect for an overnight stay with the bed, shower and TV being in good working order (I was VERY pleasantly surprised at the huge selection of TV channels). The hotel itself is very old, and the carpets (I can only speak for the 2nd floor) are tired and need of replacement. In fact the carpet has come away exposing the metallic joining frames.
The breakfast was of good quality, yet it had been savaged by 2 tour buses prior to our arrival.
As opposed to other reviewers I was NOT recognised as a IHG member. In both the US and Spain this is normally in the form of points or a welcome pack.
If you are looking for a young family friendly hotel, I would avoid this one.
June 23, 2015
Rated 5.0 out of 5.0 by joseagustinc Excellent
Nice place. Nice people in staff. Nice location....
June 19, 2015
Rated 5.0 out of 5.0 by Campbob Nice hotel in quiet corner of Frankfurt
This hotel is tucked away just off some busy roads. There is a nice pub on the location and a beer garden within walking distance. The property is surrounded by trees and it is nice and quiet. Although it is not the newest, the hotel is in good condition. Great place to stay!
June 18, 2015
Rated 5.0 out of 5.0 by Goatislander Room enabled a pleasant sleep
The staff and amenities at the Frankfurt Holiday Inn Express were extremely helpful and pleasant to work with. The room itself was perfect for a much needed rest before our flight home. Especially enjoyed being able to totally darken the room for our sleep. We would definitely recommend to our friends.
June 18, 2015