Rated 3.7 out of 5 by 95
Rated 5.0 out of 5.0 by Lorin34 Excellent stay
For the third consecutive summer we have stayed overnight at the Holiday Inn Express as we prepare to return home to Costa Rica at the end of a two week business trip to Germany and Switzerland. The hotel offers excellent service and is located close to the Frankfurt airport. The service has been excellent and the price is very reasonable. We have enjoyed our experience at the hotel. The only negative is that this year with the offer of a free Wi-Fi internet connection in the room, the signal was so poor that I had to switch over to the ethernet cable hook-up that came with a charge. But the charge was not excessive.
July 23, 2013
Rated 4.0 out of 5.0 by gazzarrr nice hotel
nice hotel although fairly isolated and a little hard to get to if using public transport.
The hotel staff were very helpful and airport shuttle spot on.
Rooms were neat and tidy
July 22, 2013
Rated 5.0 out of 5.0 by RBS3006 Well Done
Fast and courteous at check in and guided us to a great restaurant for dinner. It was our last night in Germany and the staff helped us truly enjoy it. Well Done IHG.
July 16, 2013
Rated 2.0 out of 5.0 by Datwani Worst Airport hotel in Frankfurt, Germany
I like this Hotel only because of its close vicinity to the Frankfurt airport, specially if you have a early departure flight.
But, the hotel is obsolete in most factors.
The room size is too small, Bed is too small for 2. Mattress and Pillow are very uncomfortable and obsolete. The TV is a disgrace to the Holiday Inn chain, No safety Box, the Aircondition not cooling enough in summer time.
Will not recommend it to anyone, unless you have a early flight.
it is sllightly better than sleeping at the airport hallway.
July 13, 2013
Rated 5.0 out of 5.0 by Rogue13 Outstanding Staff
The staff is great. They go out of their way to make the guest feel comfortable.
July 11, 2013
Rated 5.0 out of 5.0 sleep & fly
Das Hotel können wir nur empfehlen. Abends gemütlich anreisen, dann morgens gut Frühstücken. Der Transfer zum Flughafen und zurück ohne Probleme wunderbar geklappt und unser Auto war auch gut aufgehoben.
Wir können diesen Service und das Hotel bestens weiter empfehlen.
Vielen dank für den guten Service
July 4, 2013
Rated 1.0 out of 5.0 by srao Rude staff
Internet cable was not functioning, TV set was old and not fully functioning and rather tired rooms, but all these are excuasable considering its a remote location and for the rate charged. But the staff especially the front desk was particularly rude and unpleasant. Only exception being the sole guy (Andreas?) who was atleast trying to sort things out
June 27, 2013
Rated 3.0 out of 5.0 by anat sub standard beds
the location is good so we stayed twice. in both rooms the double bed was extra narrow, mattresses long past their prime. the only blankets supplied are very heavy winter blankets - impossible to use !!!
have inquired at reception - no thin blankets available, had to strip the blanket and use its cover instead.
June 26, 2013
Rated 2.0 out of 5.0 by Lagerfeld63 Hotel overbooked
Arrived late at 11.30 pm. Booked and prepaid non-smoking room was not available anymore. Only a room on the smoking floor available. Due to a busy day and the summer heat I accepted. Rate was reduced but the smell in the room was awful. A/C did not work efficiently. Some minutes after me another guest who had booked a room was sent to another hotel (rate difference was paid by HI). Reason was overbooking. Very poor performance for a HI Ex hotel.
June 24, 2013
Rated 1.0 out of 5.0 One of my worst experience in a Hotel
Not clean room. Very noisy. Not friendly service. Internet was not working in my room. Breakfast is horrible. I ask for a complain form and they refused. NEVER AGAIN!
June 19, 2013
Rated 4.0 out of 5.0 by Jis75 Small, clean, friendly service
My family (2 adults & 2 preschoolers) stayed one night in this hotel. Parking was OK. We managed to get a free-of-charge spot near the hotel. The lobby is small but clean. The receptionist was friendly and efficient. One could use the free wireless internet connection at the lobby.
The room is very small, but very clean. The sofa bed was already made into an extra bed to sleep two people. The sofa bed was too hard. The normal bed was very comfortable. The pillows, we suspect, are cheap ones. They provided poor support and have a chaotic filling (synthetic fibre balls?). There is a TV. Local channels are free (unfortunately no children channels at all). Satellite and pay per view channels are provided with extra charge.
No cupboards in the room. Six hangers for clothes and trousers are available on the open rack, where there is also a shelve for a water cooker, two glasses and free teabags and instant coffeesachets and sugar. The bathroom is clean. Body wash and loquid handsoap are provides. Small amenities (e.g. Cotton buds, shower cap, tootbrush, etc.) are not automatically put in the room, but one could get it for free at the reception. Breakfast was OK. Hot beverages, juices and water. Cereals, joghurt, boiled eggs, cold cuts, cheese, sweet bread spreads, croissants and various other breads were served at the buffet area. The breakfast area was very full on that Sunday morning we were there, but the service was OK and one could find a seat easily. We got a good deal for this overnight stay. We coukd imagine staying at this hotel again when we need to fly from FRA. For just sleeping and breakfasting, the hotel serves these purposes well.
June 14, 2013
Rated 4.0 out of 5.0 by Britta Better than anticipated
After staying in a very cramped HI Express near Cologne we had apprehension ahead of our arrival at the HI Express Frankfurt Airport but were pleasantly surprised by the much larger room. The breakfast buffet had a large seletion of choices and was well supplied, especially considering the tour groups which happened to stay there conincidentally to our stay. Also pleasant was the availability of complimentary English language newspapers. Access to the airport was excellent and parking no problem.
June 7, 2013
Rated 5.0 out of 5.0 by Justvl Comfortable rooms and good location to airport. 10-12 min drive to drop off car.
Staff recommended a great German restaurant within walking distance across the street. We had to leave by 6:00AM, the buffet breakfast was even open earlier than that. We were able to grab some coffee and food. Great value and near Autobahn, away from downtown traffic near the city of Frankfurt.
June 3, 2013
Rated 4.0 out of 5.0 by Viking376 Great place for a layover
I come through Frankfurt on my way to Angola. I usually have a 12 hour layover. When I get in, I'm very tired. The staff are always friendly and helpful. I have no problem catching up on my sleep before heading back to the airport to continue my trip. Only thing that needs fixed is the shower heads in the bathrooms. In more then once, the shower head will not stay in place and either fall down or twist around spraying the wall. Got to raise the standard for sure there.
May 29, 2013
Rated 4.0 out of 5.0 by BusinessTravelerKR Good value close to airport
This hotel is a good choice if you need reasonably priced room close to the airport. They have frequent shuttles to the airport at a small cost. There are a few food options - pre-packaged sandwiches and fruit+yogurt in the lobby, pizza (that I didn't try) in the bar - plus a few restaurants nearby. The rooms are small but clean with comfortable beds/pillows.
I only had a few complaints:
- There is free wired internet in the room, but the cable was so short that I had trouble making it reach around my laptop to plug in.
- Even with the thermostat set to the lowest temperature and the fan on high, the room was barely cool enough.
All in all, I thought it was a very good value for the price.
May 22, 2013
Rated 4.0 out of 5.0 by lawrence1029 Nice hotel and convenient shuttle service
The hotel was quite comfortable. The shuttle service to the airport was well organized and the driver quite helpful.
I did take the shuttle from the airport to the hotel after returning the rental car in the early evening. The driver was uncommunicative and surly and drove very aggressively.
May 19, 2013
Rated 3.0 out of 5.0 by AWIght Ok for an over night stay
We wished that the hotel had free wifi in the rooms. We ate at the German restaurant nearby the hotel. The food was good and it was reasonable.
May 17, 2013
Rated 3.0 out of 5.0 by Eardstapa Unsatisfactory shuttle service on return trip - be warned
Our overnight stay was very satisfactory; on that occasion, all of the staff (including the shuttle driver who took us to the airport) were friendly and very helpful. However, on the return journey, we had to wait approximately one hour at Frankfurt airport, after having called the hotel, for a shuttle to collect us; in the meantime, shuttles from other hotels drove up three or four times. Not only did the shuttle driver (who was not the same one as on our trip to the airport, who was excellent) not provide any explanation or apology, he refused to assist my wife and children load or unload their bags and was generally gruff and unhelpful.
May 14, 2013
Rated 3.0 out of 5.0 by AnOlderYankee Adequate for overnight
Close to airport, a decent breakfast, a reasonable room, and a good value. No town nearby to see, but a park across the street to walk in and an ok Italian restraurant a block away.
April 29, 2013
Rated 2.0 out of 5.0 by OY5111 Disappointed
This HIE was disappointing. We first arrived to find that even though we booked a room with a double bed, we had been assigned a room with two twin beds. The staff did gladly change our room. However, the room temperature was very warm and humid, even with the thermostat turned down low. There were hairs on the wash cloths in the bath room. The room was otherwise clean. There was no WiFi in the rooms, so we were unable to use our iPad.
We arrived late and had not had dinner. We were glad to find out we could order a pizza, which we did. It was horrible. It tasted like cardboard.
We do not know how breakfast was because when we first arrived downstairs, we witnessed a guest remove the cereal lid and reach in for a "taste". We lost our appetite. This incident was mentioned to the receptionist since there was no one in the breakfast area. We were told we would have to tell the breakfast staff. Since no one was there, we had breakfast at McDonalds.
I must say this is an exception for HIE. We normally have a very pleasant experience.
April 26, 2013
Rated 4.0 out of 5.0 by Bosch Great Price, Good Location
Great value for the money if overnighting near Frankfurt for a night or two. Very clean rooms, and a great complimentary breakfast selection. Although the lobby has free Wi-Fi, tablets cannot be used in the rooms (for a charge) since they have to be connected with ethernet cables. Printing boarding cards using the Lobby's PC is complicated since they have to be e-mailed to the hotel. Could not print our 2 boarding cards since the same e-mail address was not accepted. A direct connection to the printer is essential - like all other hotels. Apart from the computer problems, good hotel to stay at.
April 13, 2013
Rated 4.0 out of 5.0 by AlinBAH 1 day in Frankfurt
A good place to stay for a night. Very close to a deli with good ol'e Germany bread.
April 10, 2013
Rated 5.0 out of 5.0 by Cecil62 Clean room.
The staff were knowledgable and friendly.The lobby was very clean.Only thing WIFI very slow.The shuttle service was very friendly and on time.
April 9, 2013
Rated 4.0 out of 5.0 by KingPapi Stammgast
Seit über zehn Jahren ,übernachte ich als Geschäftsreisender regelmäßig in diesem Hause(ca. 5 mal pro Monat). Super zentrale Lage an A5/A67/A60 , dennoch ruhig. Preis/Leistung gut. Sauber und gute Matratzen.Super freundliches Personal ! Italiener in der Nähe ist ganz ok . Meine Adresse im Rhein/Main Gebiet !!
April 7, 2013
Rated 3.0 out of 5.0 by Cedsdada Overall very Good
Nice comfortable stay. Shuttle very confusing. If you have an early morning flight make SURE you book a space the night before.
April 4, 2013
Rated 4.0 out of 5.0 by Ekaterina location and cleanliness
Always stayed in hotels of this group when I make flights. Great location near airport and cleanliness in hotels are my choice.
March 29, 2013
Rated 4.0 out of 5.0 by webbguru Accommodating for kids
While not a huge room they were able and ready to handle a family of four!
March 23, 2013
Rated 5.0 out of 5.0 by ranetsa Convenient Hospitality
Everything was convenient and fast done. Good rooms. Staff was very helpfully committed despite they had to deal with a big exhibition, snowfall and a chaotic airport.
March 19, 2013
Rated 4.0 out of 5.0 by Viking376 Very friendly staff.
I was impressed with how friendly the staff was. Made me feel welcomed and a valued customer. I really appreciate that. I will be back.
March 9, 2013
Rated 3.0 out of 5.0 by Jeff526 Great Front Desk
Great front desk service.
Good hours and great variety for breakfast.
Free internet available, unusual in Europe.
March 7, 2013