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Rated 3.7 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Great Staff When I arrived, the hotel was having some technical difficulties with their computer system, and since there was a large trade show in Frankfurt, the hotel was completely booked. Even though the line to check in was a bit longer and many folks had to have their room keys programmed more than once to fix problem, the staff remained patient, friendly and courteous. I was very impressed! I stay often at Holiday Inns and have rarely encountered any problems, but I was happy to see how well the staff handled it when an IT issue occurred, I ended up having a great two night stay. Nice convenient location as well! Great job under pressure. October 29, 2013
Rated 4.0 out of 5.0 by Comfortable and clean Well priced and well situated. Glad we chose The Holiday Inn! October 26, 2013
Rated 3.0 out of 5.0 by When the system breaks down, the hotel breaks down Unfortunately arrived around 10pm when all booking and room assigning systems in that Holiday Inn had broken down earlier in the day, so the waiting lines got longer and longer and the staff was stressed out. Glad I did not arrive with my whole family as last time, so I got my complimentary beer while waiting for room clearance. Could have been worse, in the end room and service were ok given the resiistrictions. October 26, 2013
Rated 4.0 out of 5.0 by Good location, Excellent Breakfest, & Great Value This facility is about 10 minutes from the airport via their shuttle bus. The rooms are nice, quiet, and comfortable. The breakfast buffet is excellent and the shuttle to the airport in the morning was clean, on-time, and only 5 euros. There is an excellent running/walking trail located right next to this hotel. Can't go wrong with this location if you are flying out for Frankfurt. October 26, 2013
Rated 5.0 out of 5.0 by Sehr gutes Hotel Sehr angenehmer Aufenthalt. Schnelle Anbindung zum Flughafen. Es wurden alle Wünsche erfüllt. Ich habe mich sehr wohlgefühlt. Gerne wieder ! October 15, 2013
Rated 3.0 out of 5.0 by value for money The Hotel gave me a days comfort which was necessary for my transit. However I had one problem, The hotel was booked by making online payment. Days before the date of occupancy, I got a welcome mail. However on reaching the Hotel, I was told that although the room is reserved, I have to make a fresh payment as my card has not been charged. So I had to pay the room rent again to occupy as the reception refused to accept my facts. My grievance is that, if the payment has not been complied to, why is the concerned department sitting silent. It could have been communicated to me in advance. I was lucky enough to be carrying the left over currency as it was my last day in EU. This was really not expected of the management. October 2, 2013
Rated 4.0 out of 5.0 by Convenient to airport Hotel is very convenient to airport, and room was available for check in even with morning arrival of flight from US. Rooms are good and breakfast is excellent. Wi-fi did not work, even in the lobby, which was an issue. October 2, 2013
Rated 3.0 out of 5.0 by Poor customer relations Charging for in room WIFI is very poor customer relations. Charging for parking and airport service is in poor tast. I've stayed in hundreds of your hotels and never have seen such policies. Not a good representation of the chain. September 29, 2013
Rated 4.0 out of 5.0 by Great staff and breakfast, but smsll room Very helpfull staff at check in. When in neighburhood will stay here.it was no smoking room but it smell like it is smoking one September 24, 2013
Rated 5.0 out of 5.0 by Wonderful, quiet place to stay I have stayed here many times. It feels like home. The rooms are larger than other places, always very clean, and ready for a good night's rest. The breakfast is early enough for most of us who have to fly out that day and is always a good variety and tasty. September 24, 2013
Rated 5.0 out of 5.0 by Great Value and rooms Stayed in this holiday Inn Express hotel from 14th September for three nights during the Frankfurt Auto Show. Hotel is great. Rooms are clean . LCD tv with plenty of channel choices. Breakfast included in room booking and had plenty of choices. The only difficultis I could say I had was that there was no wifi in the rooms and one have to come to the lobby for that. I would recommend this hotel to any one September 23, 2013
Rated 1.0 out of 5.0 Wi-fi & Ethernet LAN Did not work. Shame as I stayed in a rural area the day before and had no email access there either. September 22, 2013
Rated 1.0 out of 5.0 by Worst Holiday Inn Express in Scotland, and Germany We stayed at several HIE properties in Scotland and Germany. Family of 4 - 2 adults and 2 young children. By far the least maintained property so far. We stayed only 1 night prior to our morning flight. 1. The air condition control - not operational 2. The shower curtain smell of mildew 3. The sink faucet was wriggly and felt like it was very loosely installed. 4. The main bed sheet was not fitted to the bed but simply drape over the bed. 5. carpet looked worn, and a pair of socks were need to avoid stepping on it. 6. Worst - the sofa bed. It is so worn out that one cannot possible sleep on it - despite the fact the kids' weight were insignificant. It creaked with every movement... and totally uncomfortable!!! One cannot advertise a family room with sofabed when one cannot sleep on it!! 7. Room was facing the main road - very noisy and impossible to get fresh air in. 8. Room was facing the main road - very noisy and impossible to get fresh air in. One wonders why put a family in front of the main road, rather than the back side. 9. The room inspector should be reprimanded for his/her lack of discipline for not assuring the room is habitable, and up to standard. Pros: 1. The evening staff was very friendly. 2. Breakfast was good. September 9, 2013
Rated 2.0 out of 5.0 by Airport Shuttle Short comment, which cost me 27 euro If you arrive at terminal 2 after 2200 and talk on the free phone, you will be told that the next shuttle will arrive at 2245. Well if you stand, like I did, until 2300 and call again they kindly inform you that the bus does not stop at terminal 2. I could have gone to terminal 1 to catch the shuttle. September 7, 2013
Rated 5.0 out of 5.0 by Great Hotel near the Frankfurt Airport! Love this hotel, the staff and rooms are wonderful! The room is always priced right! September 3, 2013
Rated 5.0 out of 5.0 by Weekend rates extaordinary When we meet our family at Mörfelden we always stay at the subject hotel. We are always totally content . September 3, 2013
Rated 5.0 out of 5.0 by cost effective choice near frankfurt airport though there is some of negative feedback from other guest, we still choose holiday inn express as we did before. very stable quality and surprise low price. if you have car, it is quite convenience, though they charge car parking fee, but there is quite space for free parking. the breakfast is same as other express in germany, the room is a little bigger. August 30, 2013
Rated 4.0 out of 5.0 by 2nd time This was my second stay here in a week as I made the return journey fro Austria. The girl on reception did acknowledge that I had stayed there the Saturday before but once again there was no extra welcome or facilioties for a Platinum member. I guess most of the people are staying before flights from Frankfurt Airport which is quite close by. I was driving from UK to Austria and back and chose eit because eit is about exactly half way on the journey to Austria. As usual room was excellent and the breakfast choice was very good. August 29, 2013
Rated 4.0 out of 5.0 by Excellent stopover stay We use this hotel often as our stop over point when driving to and from the Czech Republic. It is everything its supposed to be and for that i give it high marks because after a full days driving its definately a place where you can relax and refresh ready for the next day. The rooms have aways been very clean and tidy, its far enough away from the airport to not get the constant noise and its easy to get to, and the secure car parking is a bonus. The evening menu is admittedly limited but then it is catering for stop over clients, although there are two decent restaurants, one German and one Italian, a short walk away. The breakfast choices are excellent, always catering for various tastes with plenty of fruit available. On the basis that you have spent all day travelling and just want the chance to relax, and at a sensible price, then I would have no issues recommending this hotel. If your driving its just off the motorway but at the same time surrounded by trees keeping the noise to a minimum. If there was a negative, I would say that they could do with a dedicated bar person in the evenings, as when the various evening flights land there is sometimes a bit of a wait to be served, but not excessive to the point of being annoyed. August 28, 2013
Rated 3.0 out of 5.0 by Stayed here twice We stayed here at the beginning and end of a five week trip and so can compare it to the rest of our hotels. This is a modern, chain hotel - nothing more, nothing less. Standard breakfast buffet (sometimes decimated by tour bus groups at certain hours but most items are replaced), far away enough from the airport to avoid noise, with standard rooms. Ours had a bed, desk and small sofa. It is not a US Holiday Inn Express which is one of our favorites because of the comfy bedding. The mattress was the worst of our trip (thin and you could fee the coils in the mattress.) The pillows labeled "firm" were flat as a pancake and even two pillows together did not equal one good pillow. The staff was friendly and spoke English. Extra towels were quickly available when the shower sprayed water all over the bathroom. Free wi-fi is available only in the lobby however - this was the only hotel on our trip where we did not get wi-fi in the room. There is a German and an Italian restaurant nearby ... walk across the highway and straight down the street facing the hotel. The airport shuttle is 5 euros per person unless you are using the car leasing program which operates from the hotel. Reserve the shuttle to the airport in advance since it can be full. August 27, 2013
Rated 4.0 out of 5.0 by As usual very good but no extras for platinum members I am never let down by Holiday Inn Express and I stay in them all around the world. This one is convenient to get to and although it is not too far from Frankfurt Airport I didn't hear any aircraft noise. Breakfast was good in a spacious breakfast area. My one let down was the lack of any extras for platinum members. When I stayed in Dusseldorf a few months ago there was a free drink voucher. I still recommend it though. August 23, 2013
Rated 4.0 out of 5.0 by Great Value Stayed here before flying home to Australia, good value close to airport, breakfast included and helpful staff. Its out of the way , really best for staying before or after flights. August 21, 2013
Rated 5.0 out of 5.0 by Sehr schönes Hotel Als Teilnehmer der Ironmanveranstaltung waren wir die letzten Jahre im Holiday Inn . Dort wird für Triathleten schon um 04:00 Uhr das Super Frühstücks Buffet angeboten. Für das nächstes Jahr haben wir schon gebucht. August 14, 2013
Rated 5.0 out of 5.0 by Near the airport We (2 adults and a 4 year old) stayed here after landing late at Frankfurt airport. The hotel is about 10 minutes from the airport. The child bed was made up on arrival. The room was clean and comfortable. Breakfast was good and had a good choice. Parking was free and there was plenty of spaces available. Would stay here again if flying from or to Frankfurt airport. August 9, 2013
Rated 1.0 out of 5.0 by Worse hotel i have ever stayed at This is the worse Holiday Inn Express i have ever stayed at. I could not connect to the internet in my room with a cord plugged into my computer. It says i was connect and wouldn't load my home page on fire fox or internet explore. I called front desk and they were like what do you want me to do about it. There where only two English channels and one of them had no video was just sound. The works there didn't seem to care and where very rude. So after two hours of checking in i left and went and found another hotel so i could check out of this Holiday Inn Express the next morning. The bad thing was we where suppose to stay there for two weeks and they lost out on that money. I have been a reward member since 2006 and have never been so disappointed with a hotel like this one. I would never step foot in this hotel ever again. Thanks Jeff August 6, 2013
Rated 4.0 out of 5.0 by Comfortable - good value A comfortable hotel at a good price and just a relative short drive from the Airport August 3, 2013
Rated 2.0 out of 5.0 by AC was not working even after informing the reception the AC in Room 112 was not working and was not repaired after teh complaint was made afterthe first night . it was really not a very good experiance. just before staying here i had spend 2 nights at Holiday inn coachin and the experiance was absolutely fantastic . all i am asking is if they could not fix it they should have been honest about the problem and not do anything . Regards manoj August 1, 2013
Rated 4.0 out of 5.0 by One of the best budget hotels in Germany The perfect hotel for a quick stop in Germany. Excellet staff, Try to get the breakfast before 07.00 in order to avoid the daily crowd of airline travellers. Best Coffe / Espresso at Holiday inn. July 23, 2013
Rated 5.0 out of 5.0 by Excellent stay For the third consecutive summer we have stayed overnight at the Holiday Inn Express as we prepare to return home to Costa Rica at the end of a two week business trip to Germany and Switzerland. The hotel offers excellent service and is located close to the Frankfurt airport. The service has been excellent and the price is very reasonable. We have enjoyed our experience at the hotel. The only negative is that this year with the offer of a free Wi-Fi internet connection in the room, the signal was so poor that I had to switch over to the ethernet cable hook-up that came with a charge. But the charge was not excessive. July 23, 2013
Rated 4.0 out of 5.0 by nice hotel nice hotel although fairly isolated and a little hard to get to if using public transport. The hotel staff were very helpful and airport shuttle spot on. Rooms were neat and tidy July 22, 2013
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