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Rated 4.1 out of 5 by 199 reviewers.
Rated 2.0 out of 5.0 by Rooms need a Good Cleaning My family and I stayed at this hotel this past weekend. We stayed in a queen suite which was comfortable but not the cleanest. The box springs were dirty and dusty at the headboard, and there were hairs left in the bathtub when we arrived. We had a comfortable sleep the first night. The second day, we left, expecting our room to be clean when we came back in the evening. Upon return, the room had been vacuumed, but not much else. The beds were not properly made, bed clothes just thrown up over. An empty toilet roll holder was lying on the bathroom sink, and our dirty trays and silverware from bkfst were still sitting on the counter. Also, there was a piece of broken glass laying on the counter that didn't even belong to us. I took the dirty trays down to the front desk, and talked to Sam, who by the way was terrific, and she offered to send someone up at that time to clean the room. I told her there was no point as we were now back from our outing. She said she would relay the message to the housekeeping supervisor so It could be discussed with the staff in the am. For the price of this room, I would expect better housekeeping service. On an up note, the front desk staff are very friendly and helpful. September 3, 2014
Rated 3.0 out of 5.0 by damp!! I stayed at this hotel twice in August. My fist stay was great, I was very pleased with my room. So 2 weeks after I stayed there again, my room wasn't as great....it was damp....carpets not very clean.... had to wait forever for the water to go out of sink...time for some renovations!!!! September 3, 2014
Rated 4.0 out of 5.0 by Cleaning of the room Our stay was excellent - my only comment is regarding the room cleanimg service. They obviously do an excellent job so I have no concerns abouty the cleanliness of the property - but knocking on the door before 9am on a Sunday morning to see if they can get in to clean the room has potential to create a bad experience for some guests. Granted, we didn't have the "do not disturb" sign outside the door, but I would have expected there to be some process in place so they know which rooms were occupied the previous night and may still have guests occupying them. It didn't upset us but I am sure there are others who would be quite unhappy should this happen during their stay. September 3, 2014
Rated 5.0 out of 5.0 by Excellent Wonderful night sleep and great breakfast. Internet was fast. Staff was super friendly and nice and had great knowledge of the area. September 2, 2014
Rated 5.0 out of 5.0 by Outstanding Staff Upon arrival the check in agent was being grilled by another customer checking in and was being rather rude. The agent was able to kept common and address the customers concerns with professionalize and courtesy. Great work and a joy to deal with. September 1, 2014
Rated 5.0 out of 5.0 by Convenient location, great breakfast This was our family's second time staying at the HIE Moncton. Both occasions were very satisfactory. Convenient location on Mountain Road, close access to highways. Excellent breakfast options with a decent sized area for dining. Kids enjoyed the pool. Older hotel but well maintained. I have no hesitation in recommending the HIE Moncton. September 1, 2014
Rated 5.0 out of 5.0 by Dependable Holiday Inn Going to get my son settled into his new University life we flew to Moncton a few days early as neither of us had been that far East, hmmm where to stay? Take a Holiday Inn. Trustworthy, clean, nice people, has never let us down before. This was a very good decision it turns out as we enjoyed ourselves, had a good time and this place has awesome staff. They could not do enough for us, their recommendations on local restaurants were fantastic. The location to shopping, dining, attractions, highway access and clean and quiet. Thanks Holiday Inn Express, I hope we get the opportunity to return. Oh yes, forgot the breakfast, great food, great service, and great coffee! August 31, 2014
Rated 5.0 out of 5.0 by The Best Service and Great Place to stay! I would recommended this hotel for the great service and the location..We had a really good time while there. August 31, 2014
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