Rated 4.5 out of 5 by 125
Rated 5.0 out of 5.0 by garbage14 personal type
you are greeted each time you walk in door of HOLIDAY EXPRESS,room details always neat and clean. Almost feels like second home,perso to person service all the time,from sun up to sun down.
November 15, 2013
Rated 5.0 out of 5.0 by GL1234 Bed Sheets & Shower Tub Drain
The First night (1 Nov) I did not sleep well at all because the linen was very course and or felt scratchy. The next morning I spoke with the front desk and asked them to change my sheets when housekeeping made their rounds.
I was in Charlotte for the "tough mudder" obstacle race in Mount Pleasant NC, so I needed to get to bed early friday 1 Nov on my arrival and had to be up early on 2 Nov, the day of the race.
The Shower drain did not work very well, thus while showering, I was in ankle deep water and had to constantly turn off the shower to let the tub drain. I informed the front desk upon checkout on 3 Nov.
Overall - a good experience and would recommend to anyone.
November 6, 2013
Rated 5.0 out of 5.0 by unhappytraveler123 Convenience for my work travel
Great location for work, rooms are nice and comfortable. Have stayed at this hotel several times and will continue to do so. Always clean, comfortable beds and great breakfast. Pleasant staff who is always very accommodating.
November 1, 2013
Rated 4.0 out of 5.0 by SMmf Very nice stay
Nice property. Huge room--- Two queen bedroom suite, Including a kitchenette, sofa area and desk. Great for a family. Good location. Pillows need major replacement-- feels like Lima beans next to your head. Other than that, nice stay.
October 25, 2013
Rated 3.0 out of 5.0 by Kansan123 Comfortable hotel but Desk Staff not trained
Stay was ok but very frustrated with the desk staff. They were running a special for 5,000 extra points per night for about $30 more a night with a 4 night max = 20,000 points but several of the staff could not figure out how to change my room in their system. Finally the day before I leave one of them figures it out then the manager over ruled and said it was for only 1 night but I had stayed for 5 nights and lost all the extra points - special stated up to 4 nights. The manager never tried to contact me! Propably pick a different HI Express in Charlotte next trip.
October 24, 2013
Rated 5.0 out of 5.0 by kg72 Restful stay
Attentive staff, clean rooms, and great breakfast. Will be back.
October 20, 2013
Rated 5.0 out of 5.0 by JustJo So Pleasantly Surprised
Most comfortable sleep EVER for me at a hotel. A wedding weekend...and we were frantic messes...and your front desk staff was delightful!
October 10, 2013
Rated 5.0 out of 5.0 by jerzegirl Great Service
Although check-in is not until 3:00 they had my room cleaned & I was able to check-in earlier. It was nicely sized and very tidey. Breakfast the next morning was good and filling. The staff was very friendly especially when I kept calling about the printer ( my error). If I'm in the area again, I will not hesitate to stay. Oh yeah, there's plenty of stores and restaurants nearby. Being a northern girl I was more than delighted to see Krispy Kreme right across the street!
October 9, 2013
Rated 5.0 out of 5.0 by Cathie1917 Comfortable room, great location
This was in a great location for us in town for a wedding. Bed was comfortable, room was clean, but no fridge or microwave. Breakfast was nice and staff was very friendly and helpful. We had a large group and they were very accomodating.
October 7, 2013
Rated 4.0 out of 5.0 by Sleep123456789 Clean and Friendly
For the money this is a clean and new hotel. Several decent restaurants within a mile (Outback, Buff Wild wings, Bonefish, etc, etc).
Convenient and clean.
September 9, 2013
Rated 5.0 out of 5.0 by NCStateEmployee Great
Great Hotel that awards state employee rate. Great Hotel that awards state employee rate. Great Hotel that awards state employee rate.
September 9, 2013
Rated 5.0 out of 5.0 by bigtom45 over all a great experance man of few words
absolutely stay again what more can I say,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
September 4, 2013
Rated 1.0 out of 5.0 by Vuth Would NOT RECOMMEND!!!
I was please with the staff service. They are friendly and helped me with my FedEx shipment. I am not at all happy with the condition of the hotel and would not recommend it to anyone to stay there. The hotel is old and needs major renovations. The hallway to the rooms was warm and musty. The room looked decent but the bed dressing has a very sweaty odor. I had to spray my cologne to mask the smell. Not sure if it was clean or just washed without enough bleach or detergent.
August 30, 2013
Rated 5.0 out of 5.0 by Travelin4321 Felt like family!
Everyone was great, staff takes great care of you and met all our needs.
August 30, 2013
Rated 5.0 out of 5.0 by TravelerAZ Perfect!
Very comfy n quiet, the best service, neat n clean, close to restaurants, we'll stay again.
August 22, 2013
Rated 5.0 out of 5.0 by Tims612 Service
Barbara was the front desk person when I arrived. Throughout the evening she was extremely helpful, pleasant and professional. You should clone her and watch your customer scores shoot up
Tim S .
August 17, 2013
Rated 4.0 out of 5.0 by BernieJD Convenient Location.
We chose this hotel because of the convenience to our destinations in and around the Charlotte area. The property was clean, the staff friendly and helpful. The only issue were the bed pillows, they had better days and needed to be switched out for new.
August 16, 2013
Rated 4.0 out of 5.0 by 1emilytennis Needed a fridge
Nice just needed a hotel. I wish there were alcoholic beverages available.
August 4, 2013
Rated 5.0 out of 5.0 by lsilva Great service
Friendly and helpful staff, comfortable and clean rooms, nice gym and indoor swimming pool.
July 29, 2013
Rated 3.0 out of 5.0 by RussellRM Location
Not a convenient entry/exit to go out and return. Guess it is okay if one just checks in, stays the night, and departs.
July 29, 2013
Rated 5.0 out of 5.0 by kathie4 great service and quiet room
We enjoyed our stay. Room was pretty quiet and staff was excellent. Very courteous. Room was very clean.
July 23, 2013
Rated 5.0 out of 5.0 by BGMajor Great Service and Location
The staff make you feel right at home! It is my home away from home.
July 17, 2013
Rated 2.0 out of 5.0 by bolo743 Hotel and rooms
Need remodeling, small bathroom, poor bedding and seating.
July 16, 2013
Rated 5.0 out of 5.0 by DonnaFree8 Consistency in each stay.
You can't go wrong with Holiday Inn Express. I love the consistency -- everything as I expect it to be. The front desk staff -- Barbara and Nadia were so very helpful. We had to go back a week later, and they addressed us by our names as we came through the door, before we checked in. Location is great -- many good restaurants nearby.
July 1, 2013
Rated 5.0 out of 5.0 by Traci003 Friendly staff and clean hotel
It had been many, many years since we had stayed at a Holiday Inn. I must say my husband and I were pleasantly surprised. The staff was both friendly and professional. The rooms and facilities were clean. The mattress was too firm for my taste but perfect for my husband. We were so busy with my daughter's games which made the breakfast bar was perfect for eating on the run. The location was close to great shopping centers and multiple restaurants. We will undoubtedly stay at this hotel chain in the future.
June 28, 2013
Rated 4.0 out of 5.0 by kuhnie Business Travel
Love the hotel and location. Excellent hotel staff. My only complaint is the WiFi service could be better with a stronger signal. The chairs in the rooms are uncomfortable seem to slant forward with a low back. Might look good but overall worthless when trying to sit and watch Tv.
June 25, 2013
Rated 5.0 out of 5.0 by Jcbhla Best hotel in the holiday inn organization !
Chavon was wonderful as well all other staff.
Rooms are always clean .
June 14, 2013
Rated 5.0 out of 5.0 by thbrown223 Excellent place to stay
This hotel was absolutely beautiful! The hotel staff were professional and accommodating. Rooms were clean and comfortable. The beds were extremely comfortable. There were several amenities available for all hotel guests. I will stay nowhere else when I visit Charlotte, NC.
June 9, 2013
Rated 1.0 out of 5.0 by awfulending Everything typical and fine until early morning call
Everything was typical about this stay and with the Holiday Inn Express up until an early morning phone call. The phone call came from a family member also staying there and not an employee to let us know that our vehicle and theirs and 18 others had been broken into!! Apologies were made but noone went out of their way to try and help the guests out. We had to go to them for brooms, trash bags (to cover windows), tape, and anything else that might have been needed. We even cleaned the glass up in the parking lot. Having a background in working at hotels, I would have thought that someone would have been out checking with the guests and seeing if there was anything that they could do to help out. Still concerned as to why the whole thing went unnoticed on night shift. Afterall, there are cameras and it was 20 vehicles total!!
June 7, 2013
Rated 5.0 out of 5.0 by haworth one of the best
One of the nicest Holiday Inn Express locations I've stayed at. Great room, clean, good location, great friendly staff. Thanks Nelly ! Only complaint was no bacon or sausages at breakfast. Would definitely stay here again.
June 6, 2013