Rated 4.5 out of 5 by 17
Rated 3.0 out of 5.0 by NoLaur Billing disaster
New hotel. Nice place. Billing, however, is an issue here. A reservation was made for 8 days and upon check in we were informed that the entire amount would be charged up front to our credit cards unless we reduced our reservation to 5 days.(3 co-workers stayed here as well , total of 4 rooms) We were informed that this is Holiday Inn policy. I have never heard of this supposed policy anywhere before. We were informed we could simply add additional days as needed for days above 5. This could be an issue if the hotel booked full for needed extra days. On top of that, upon check out, we all discovered that the 5 days had been billed up front to all of our credit cards anyway, then another charge was added for extra days. One of the co-workers was billed the entire 8 original days, and then refunded 2 days. This REALLY messes up a business expense report.
June 25, 2015
Rated 5.0 out of 5.0 by Bbolinger Great Place to Stay!
The staff at this location is very friendly and accommodating. At check-in, the staff took the time to ask where we were coming from, and if there were any specific needs that we'd like met. He suggested a pizza place for dinner (Mary Sacco's - and it was DELICIOUS!), and gave me a menu and ordering information. We were able to use the lobby for our group's dinner, and play games together afterward.
The rooms were clean, and very spacious. The furniture is new and very functional, and the floors are nice. The TV was HUGE and offered many channels (and even more in the lobby).
Upon check-out, the staff was again, very friendly, and helpful when the bill did not reflect the non-profit discount I had requested. The manager was quick to e-mail me, and everything was taken care of quickly.
June 25, 2015
Rated 5.0 out of 5.0 by Captain39 A new hotel with a great staff
Our first stay at this hotel, but not our first with Holiday Inn. We normally stay at another hotel in this area. I think we may be staying here on our subsequent visits to the Monroe, MI area. The facility was first class, the staff was caring and concerned about making our stay a memorable one.
June 24, 2015