Rated 5.0 out of 5.0 by Renogarper Muy buena opción para descansar en Monterrey
Personal de recepción muy amables, atentos a mis necesidades, la habitación muy amplia y cómoda, pude descansar y relajarme.
May 2, 2013
Rated 4.0 out of 5.0 by Regia Day Off
The room was good, and sheets clean and nice. Cable had some issues so I just opted to ignore the TV. Tub wasn't as nice though, and had some issues with the tub head. Room service was very nice, just like the staff. And price turned up to be higher than the rate expected. A problem with the location is the train nearby, but there's not much that can be done about it. All in all, good choice for a brief stay.
April 11, 2013
Rated 3.0 out of 5.0 by Alex16 Average Service
I am used to receive an outstanding service at any hotel of this chain, however, I can rate this one only as an average service. Main reason is the personnel at front desk. They are just there not even saying hi to the people coming into the property. The hotel charges you for everything that I am not used to see anywhere else (coffe at the front desk, check in 1 hour ahead just to give you quick examples).
Also, the interior of the hotel needs attention. The shower of my room looks like will fall soon.
The water at the swimming pool was really cold; pool towels were in really bad shape, almost ripping off....
That is not the used quality of a Holiday Inn hotel. I stayed at this property in the past and this was not the usual behavior.
I would recommend to find another Holiday Inn in the city if possible, while people at this property improves what I have mentioned, in order to return to the used Holiday Inn quality. Reading other reviews, somehow they expressed the same concerns, so unfortunately, it is not just my opinion.
April 9, 2013
Rated 3.0 out of 5.0 by Catalina Amenities
I did not get bottled water or enough clean towels in my room as an amenity.
February 22, 2013
Rated 4.0 out of 5.0 by KYtoMX Good Service and Location
Service was helpful and courteous. Check out was a little slow. Very good choices and quality for breakfast. Nearby restaurants are very good - safe area. Suggest coffee in the lobby be free for guests or Priority Members - I don't see anyone paying the 10 pesos.
February 19, 2013
Rated 4.0 out of 5.0 by retvalve great service
good breakfast, and restaurant. waiter service was great. great idea to sell pastries as well. the only bad thing was that the ac did not work properly,
January 6, 2013
Rated 3.0 out of 5.0 by mkim77 Little too crowded.
I can understand that the hotel is within an industrial/commercial area, but also should the hotel. Staff at lobby should work faster or find a way to get things moving.
Small vending at front desk is unattended, and have to wait until front desk staff gets a minute to take care of it.
Elevators are not fast enough to service all people coming in and out. Look old and the time they take confirms it.
December 17, 2012
Rated 5.0 out of 5.0 by RBM2603 Relax environment
Comfortable and relax environment , high quality customer service
October 28, 2012