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Rated 4.4 out of 5 by 153 reviewers.
Rated 4.0 out of 5.0 by Comfort stay while traveling on business Good value, friendly staff, clean and well run hotel. A good place for business and family stays. January 22, 2015
Rated 3.0 out of 5.0 by front desk staff not attentive to billing needs Unfortunately, the communication between the staff members at the front desk is terrible. My company's credit card authorization form was never taken care of by the hotel staff and specifically the manager, Maribel. After several phone calls, I was assured that the authorization form and credit card number were received and would be applied to my reservation. This did not happen. I was made to pay cash for my room. After returning home, my travel coordinator tried to reach the manager Maribel on numerous occasions and was told she was not available and I was assured my call would be returned. To this date, I have not received a call back from the manager. Customer service is lacking tremendously at the front desk. January 19, 2015
Rated 5.0 out of 5.0 by Excelente servicio Mi estadía fue excelente, la habitación muy cómoda, el baño amplio y limpio, el desayuno muy bueno, el check out fue rápido y la transportación al aeropuerto fue puntual, cómoda y rápida. January 15, 2015
Rated 4.0 out of 5.0 by Muy bun servicio Excelente respuesta en la reservacion. ya que mi estadia no fue planeada. January 14, 2015
Rated 3.0 out of 5.0 by Regularmente bien, esta vez mal Con frecuencia me quedo en este hotel cuando mis vuelos son muy tempranos. Tiene una ubicacion adecuada y transportacion al aeropuerto. Ademas del respaldo de la marca. Sin embargo esta vez llegue despues de media noche, viajaba con la familia asi que habia reservado una suite, sin embargo encontre un cuarto con ropas de cama sucias y con el sillon-cama con las sabanas usadas, incluyendo una toalla sucia en medio. El staff fue muy amable al respecto, pero no pude dejar de pasar por el desagradable momento. January 6, 2015
Rated 5.0 out of 5.0 by Regresando de la Playa Es la tercer vez que me hospedo en este hotel. Muy cómodo y muy buen servicio. Lo recomiendo amplia mente. January 6, 2015
Rated 4.0 out of 5.0 by reservacion no se cumplio la reservación mismo que ya comente y tampoco la tarifa January 5, 2015
Rated 4.0 out of 5.0 by Breakfast at 6am Since there are early flights out of MTY airport, not sure why the breakfast starts at 6am. Other than that, no surprises at this HI Express. January 5, 2015
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