Rated 4.7 out of 5 by 95
Rated 5.0 out of 5.0 by HistoryBuff Nice stayover
Wasn't sure where we'd want to pull over on our way back to Pittsburgh from a New England vacation and an IHG search showed this property available - not a lot of places were - so we jumped on it. Telephone reservation clerk was great and the hotel measured up.
July 21, 2015
Rated 5.0 out of 5.0 by larry881 breakfast and staff
Very Good as staff went out their way to ensure happiness
July 20, 2015
Rated 4.0 out of 5.0 by mwilliamsAlbany Poor breakfast service, overall good stay
The rating is mostly based on the breakfast staff (not sure of her name) that is there during the week days. She has to be the most rude hotel staff that I came in contact with during my 11 plus years of traveling for my job. She never has syrup out for the pancakes. She does not smile or engage with hotel guests at all. Most of the time I see her either behind the front desk, sitting down and watching TV, walking around the first floor away from the breakfast area or outside smoking. On one occasion, my co-worker waited 25 minutes for her to bring out eggs. Her excuse was that there were more people at breakfast. Well, the amount of time that she is behind the front desk, she should have done a little research in the number of type of guests staying and anyone who his in a service business would have known to have more food cooking to avoid running out before 7:10 (mind you breakfast starts at 6:30). This is totally unacceptable and she is the face of the hotel, as she is one of the first faces you see during your stay. Breakfast selection is not that great - typical breakfast items. Nothing rotates at all - same hot items - bacon, sausage, scrambled eggs and an attempt at an omelet.
Now for the rest of the review, as many people have said it is a newer hotel. Noise can be a concern - either outside of the hotel or outside of the room in the hallways. My last week staying there were little leaguers staying and one night were pretty loud at 10:30 (totally unacceptable from a coaching or parent perspective), so I ended up calling the front desk and they took it away. I could not say anything more positive about the front desk. My bill was always right and has a zero balance at the end of the stay. Speed of checking in is also great and they staff are generally very pleasant, less again the lady that works the breakfast during the week days.
The location of the hotel cannot be beat either. It is just off I-84 and there is a McDonald's, Dunkin Doughnuts and a Burger King within walking distance. There is also a Shop Rite close by as well. The rooms are new and fresh. Each room has a microwave and mini refrigerator. Bathrooms have a shower/bath combo, which is nice. The hotel also has basic fitness equipment. You can also walk by the hotel, though most of the roads are 55 miles per hour and little sidewalks. There is a town park not too far away that nature hiking paths. WiFi is extremely reliable as well.
July 16, 2015