Rated 4.3 out of 5 by 118
Rated 1.0 out of 5.0 by Sparky Marky The smell of paint
The experience at the Montgomery, AL HIE on Wednesday last week was truly wretched. I was assigned a floor actively being painted. I was not advised on the web or upon checkin that that floor, and indeed the door frame to my room was being actively painted as I walked up to the room.
I know that walls must be painted. This complaint is not about the bad timing of re-painting and my visit to Montgomery. The complaint has to do with the lack of communication. Nice poster boards in the lobby describing the upgrades are not sufficient communication. Because of this awful experience, I will give serious consideration before using HIE in the future.
I accept much of the blame myself for this experience as I did not ask to be put on another floor (I was not sure if the other floors were being painted). It was late and I decided to tough it out.
July 27, 2014
Rated 3.0 out of 5.0 by Gray Fox1 Do not have guest while facility is under construction
A great staff exist at this hotel. They go over and beyond to make the guest comfortable. It appears that problems at the hotel are beyond their control. Top management, the owners seem to be the cause of the problems I've listed.
July 23, 2014
Rated 5.0 out of 5.0 by Amanda81882 Overall Great Hotel
We had a great stay! It was clean, the staff was friendly, and the breakfast had a nice variety!
July 21, 2014
Rated 5.0 out of 5.0 by NewOrleansGuest Welcoming and Pleasant Staff
The staff is welcoming, pleasant, and quite friendly and approachable.
The room is comfortable and offers the convenience of a refrigerator and a microwave oven.
There is a clean guest laundry available.
There is now an outdoor swimming pool, which replaces the gorgeous Greco-Roman style salt water swimming pool and hot tub that used to be there.
I was very disappointed to discover that the indoor saltwater pool and the hot tub are both now gone.
In easy walking distance are a couple of gas stations/convenience stores, one of which is open 24 hours.
There are quite a few places in easy and convenient walking distance for dining.
July 19, 2014
Rated 5.0 out of 5.0 by traveler 1 0f 6 granny
a welcoming staff, cleanliness, and good breakfast
July 16, 2014
Rated 5.0 out of 5.0 by State Board Will Stay Here Again
Top notch friendly staff that is most accommodating. I'll certainly stay here again on my next visit to Montgomery.
July 12, 2014
Rated 5.0 out of 5.0 by jandr6271 Great service
Great service and good staff good location clean rooms
July 11, 2014
Rated 4.0 out of 5.0 by Daryl91b Comfortable hotel but lacking customer service
Hotel is undergoing renovations but did not bother us at all. This hotel does not recognize platinum Elite members like all the other Holiday Inns. I was promised 500 points for not getting the water and trail mix but never got the points to my account. I also got no points for the stay and am in the military. I have had the military pay for my room before and still got the points for it. I am sure there will be a canned response from them for this review. The bed was wonderful and the breakfast was very good also.
July 9, 2014
Rated 5.0 out of 5.0 by Denson Comfortable and Affordable
Overall, my stay was pleasant. Although I had a room right beside the pool, I couldn't tell once I closed the curtains. The noise was minimal and the amount of light in the room was rest worthy. The Continental breakfast was delicious. I don't know who made those biscuits but they were DELISH!! My next overnight trip, I'll definitely be contacting the Holiday Inn Express.
July 9, 2014
Rated 5.0 out of 5.0 by guitarmusic Great Hotel for the Money
The Hotel staff was great! Rooms were very nice and spacious. Very clean.
July 9, 2014
Rated 5.0 out of 5.0 by washr Rose W
The hotel was affordable, yet the accommodations were excellent for the price. Holiday Inn had been my hotel of choice for over 20 years. Gradually, I began to choose others. I will definitely choose Holiday Inn in the future.
July 9, 2014
Rated 5.0 out of 5.0 by William G Comfortable bed and great service! Hahaha
We had a great stay on our way to the beaches of Florida. The rooms were comfy and the beds were great. We will definitely stay there again!
June 25, 2014
Rated 5.0 out of 5.0 by Ballardjp Stay at Holiday Inn Express-Montgomery, AL
The staff at this place was very helpful. From the check-in to check-out. Everyone greeted us with a smile. My grandson was very interactive with house staff.
June 22, 2014
Rated 4.0 out of 5.0 by banditmwp Not bad other than...
HIE Eastchase wasn't a bad experience, just some minor inconveniences due to renovation. Parking was limited and although I booked a king bed, I was forced to settle for a two-queen room.
June 18, 2014
Rated 5.0 out of 5.0 by HCMom1112 Delicious breakfast
The cost to stay at this HIE was very good for what you get. I was impressed with the excellent customer service of the staff and the delicious complimentary breakfast. They had a huge variety of items (including bacon, sausage, eggs, biscuits, grits, cereal, yogurt, fruit, muffins, etc...) that were fresh and good. I highly recommend this hotel to anyone visiting the area.
June 17, 2014
Rated 5.0 out of 5.0 by bubbles02 Great Place to Stay and Great Service
This was a great place to stay. The staff was very friendly and seems to care about you. I would recommend this hotel to everyone. The Breakfast was great.
June 16, 2014
Rated 1.0 out of 5.0 by Joeyy Worst Holiday Inn I've stayed in
This was the dirtiest room I've been in in a while, and I stay at holiday inns usually twice a week. The bathroom was not clean, there was hair everywhere and the corners of the shower were nasty. The grout on the floor was almost black (supposed to be white). The carpet was dingy and ripped in many places. The bed also had a few hairs in it. Not to mention my mini fridge was full of old food from previous stays! I will be back in town this week and will not be staying here.
June 10, 2014
Rated 4.0 out of 5.0 by Crash118 CAUTION, this hotel is going through renovation
I am sure one the renovation is completed, I will stay here again.
June 9, 2014
Rated 4.0 out of 5.0 by revG remodeling
We had a large church group who had reserved a block of rooms. Although the individual rooms were nice and clean, the lobby and dining area were being remodeled during our stay.
For the sake of those with breathing problems, it would have been courteous to notify us that there would be construction dust in the common areas.
For the sake of those who would have used the pool, it would have been courteous to notify us that the pool would be closed during our stay because of the remodeling project.
June 7, 2014
Rated 3.0 out of 5.0 by Bearly 56 Excuse me while I remodel
This property was under renovation during my stay.
the location of the property was close to shopping and entertainment and should be a good place to stay when remodeling is completed.
June 6, 2014
Rated 5.0 out of 5.0 by Mob57 Great Service
Jackie, Jerry and staff always do a great job of taking care of me when traveling to Montgomery. Always super friendly making me feel right at home.
June 2, 2014
Rated 3.0 out of 5.0 by DannyS Busy and just need to slow down a little...
I travel weekly and had a not so great experience. At check in, I had to wait 3 deep while one person checked in and another was working on the other computer. At check in - didn't recognize as a platinum member so I lost out on those great rewards (bottle of water or 500 points). I asked if they had any upgrades available and was told NO. Got my key and went up and opened the door to notice that someone was already in the room with their belongings. Went back down and instead of just fixing the room issue I had to listen to them make excuses of roof leaks. Guess what though - those upgrades that weren't available??? - became available. They were busy but all they need to so is concentrate and pay attention - things would run much easier. I do have to let you know they did discount my room $10.
May 18, 2014
Rated 5.0 out of 5.0 by KathyG88 Great guest service!
Wonderful front desk help, got there late and they were still happy and helpful. also directed someone that was looking for a room to another location due to being full. They didnt just say... SORRY.
May 6, 2014
Rated 5.0 out of 5.0 by Randy00J Always a good stay ...
At the end of a busy day, I know that I can depend on a clean and comfortable room, good service, free wi-fi, and a great breakfast the next morning.
May 4, 2014
Rated 5.0 out of 5.0 by stoner Family friendly
Excellent and family friendly. Great location to area shopping.
April 15, 2014
Rated 5.0 out of 5.0 by cabotexchange GREAT STAY.
Very nice place. would recommend to anyone.
right off freeway and any thing you want is very close.
April 14, 2014
Rated 5.0 out of 5.0 by tifkar Staff
The front desk staff was very helpful and professional.
April 12, 2014
Rated 5.0 out of 5.0 by stoner Extended Weekend
We traveled with our family for a funeral. The hotel was very clean, and the staff was extremely accommodating. They went above and beyond to make sure that we were well taken care of. The manager on staff is a hard working man. He was there ALL the time, and still managed to always have a smile on his face. The house keeping staff was so used to seeing us, they were so polite and ready to meet our needs. One of the girls found out it was my sons birthday, and she gave him birthday balloons found in another guests room (who had checked out). It was a small, but incredibly BIG gesture - one that our entire family loved. Thanks for a very nice stay.
April 12, 2014
Rated 4.0 out of 5.0 by MI Craig Exercise Facility Needs Attention
Nice hotel but the exercise facility is lacking. Elliptical is very old and beat up, no remote for T.V., and absolutely no weights at all. Friendly and clean place though with big showers
April 11, 2014
Rated 3.0 out of 5.0 by Cadillac13 A Changing Property
Always a really good place to stay in the past, but it is changing. The casino crowd appears to be taking over the place. Buses of folks with casino destinations are now staying there--at least on the weekends. The internet service also unnecessarily blocks certain sites such as facebook and flickr. I am going to seek another place for lodging--even the nearby Bonefish restaurant was inferior on this experience. Maybe this was just not a good weekend.
April 2, 2014