Rated 4.4 out of 5 by 106
Rated 5.0 out of 5.0 by Ballardjp Stay at Holiday Inn Express-Montgomery, AL
The staff at this place was very helpful. From the check-in to check-out. Everyone greeted us with a smile. My grandson was very interactive with house staff.
June 22, 2014
Rated 4.0 out of 5.0 by banditmwp Not bad other than...
HIE Eastchase wasn't a bad experience, just some minor inconveniences due to renovation. Parking was limited and although I booked a king bed, I was forced to settle for a two-queen room.
June 18, 2014
Rated 5.0 out of 5.0 by HCMom1112 Delicious breakfast
The cost to stay at this HIE was very good for what you get. I was impressed with the excellent customer service of the staff and the delicious complimentary breakfast. They had a huge variety of items (including bacon, sausage, eggs, biscuits, grits, cereal, yogurt, fruit, muffins, etc...) that were fresh and good. I highly recommend this hotel to anyone visiting the area.
June 17, 2014
Rated 5.0 out of 5.0 by bubbles02 Great Place to Stay and Great Service
This was a great place to stay. The staff was very friendly and seems to care about you. I would recommend this hotel to everyone. The Breakfast was great.
June 16, 2014
Rated 1.0 out of 5.0 by Joeyy Worst Holiday Inn I've stayed in
This was the dirtiest room I've been in in a while, and I stay at holiday inns usually twice a week. The bathroom was not clean, there was hair everywhere and the corners of the shower were nasty. The grout on the floor was almost black (supposed to be white). The carpet was dingy and ripped in many places. The bed also had a few hairs in it. Not to mention my mini fridge was full of old food from previous stays! I will be back in town this week and will not be staying here.
June 10, 2014
Rated 4.0 out of 5.0 by Crash118 CAUTION, this hotel is going through renovation
I am sure one the renovation is completed, I will stay here again.
June 9, 2014
Rated 4.0 out of 5.0 by revG remodeling
We had a large church group who had reserved a block of rooms. Although the individual rooms were nice and clean, the lobby and dining area were being remodeled during our stay.
For the sake of those with breathing problems, it would have been courteous to notify us that there would be construction dust in the common areas.
For the sake of those who would have used the pool, it would have been courteous to notify us that the pool would be closed during our stay because of the remodeling project.
June 7, 2014
Rated 3.0 out of 5.0 by Bearly 56 Excuse me while I remodel
This property was under renovation during my stay.
the location of the property was close to shopping and entertainment and should be a good place to stay when remodeling is completed.
June 6, 2014
Rated 5.0 out of 5.0 by Mob57 Great Service
Jackie, Jerry and staff always do a great job of taking care of me when traveling to Montgomery. Always super friendly making me feel right at home.
June 2, 2014
Rated 3.0 out of 5.0 by DannyS Busy and just need to slow down a little...
I travel weekly and had a not so great experience. At check in, I had to wait 3 deep while one person checked in and another was working on the other computer. At check in - didn't recognize as a platinum member so I lost out on those great rewards (bottle of water or 500 points). I asked if they had any upgrades available and was told NO. Got my key and went up and opened the door to notice that someone was already in the room with their belongings. Went back down and instead of just fixing the room issue I had to listen to them make excuses of roof leaks. Guess what though - those upgrades that weren't available??? - became available. They were busy but all they need to so is concentrate and pay attention - things would run much easier. I do have to let you know they did discount my room $10.
May 18, 2014
Rated 5.0 out of 5.0 by KathyG88 Great guest service!
Wonderful front desk help, got there late and they were still happy and helpful. also directed someone that was looking for a room to another location due to being full. They didnt just say... SORRY.
May 6, 2014
Rated 5.0 out of 5.0 by Randy00J Always a good stay ...
At the end of a busy day, I know that I can depend on a clean and comfortable room, good service, free wi-fi, and a great breakfast the next morning.
May 4, 2014
Rated 5.0 out of 5.0 by stoner Family friendly
Excellent and family friendly. Great location to area shopping.
April 15, 2014
Rated 5.0 out of 5.0 by cabotexchange GREAT STAY.
Very nice place. would recommend to anyone.
right off freeway and any thing you want is very close.
April 14, 2014
Rated 5.0 out of 5.0 by tifkar Staff
The front desk staff was very helpful and professional.
April 12, 2014
Rated 5.0 out of 5.0 by stoner Extended Weekend
We traveled with our family for a funeral. The hotel was very clean, and the staff was extremely accommodating. They went above and beyond to make sure that we were well taken care of. The manager on staff is a hard working man. He was there ALL the time, and still managed to always have a smile on his face. The house keeping staff was so used to seeing us, they were so polite and ready to meet our needs. One of the girls found out it was my sons birthday, and she gave him birthday balloons found in another guests room (who had checked out). It was a small, but incredibly BIG gesture - one that our entire family loved. Thanks for a very nice stay.
April 12, 2014
Rated 4.0 out of 5.0 by MI Craig Exercise Facility Needs Attention
Nice hotel but the exercise facility is lacking. Elliptical is very old and beat up, no remote for T.V., and absolutely no weights at all. Friendly and clean place though with big showers
April 11, 2014
Rated 3.0 out of 5.0 by Cadillac13 A Changing Property
Always a really good place to stay in the past, but it is changing. The casino crowd appears to be taking over the place. Buses of folks with casino destinations are now staying there--at least on the weekends. The internet service also unnecessarily blocks certain sites such as facebook and flickr. I am going to seek another place for lodging--even the nearby Bonefish restaurant was inferior on this experience. Maybe this was just not a good weekend.
April 2, 2014
Rated 4.0 out of 5.0 by tim1 Excellent staff
And an awesome steak and seafood restaurant right next door.
March 30, 2014
Rated 5.0 out of 5.0 by TennesseetoTexas Only 1 suggestion
Your sign in our room indicates if we forgot something, you can provide similar item. However, you did not have a lint brush, roller, or similar object. I recommend you pick up a few of these to have on hand. Luckily my appearance was not an extremely important factor. I too will add one of these items to my travel bag.
I can count on HIExpress to provide excellent accommodations & good healthy choices (plus those awesome cinnamon rolls) for breakfast. The lady working hard to keep the breakfast food supplied and the area neat was especially nice.
March 22, 2014
Rated 3.0 out of 5.0 by Musselhead A little disappointed
Hotel is new and very clean. However, the staff is not up to par with other HI Express staff I am used to. They are nice enough but they have a lot to learn about professionalism and customer service. I was never greated as a IHG member, I tried to check-in an hour early but couldn't, the front entrance was covered with employees smoking, and I was woken up several times during the night by kids running up and down the halls. My family and I had an early morning appointment and the breakfast was late being served. Sorry to complain, but this was not a positive experience.
March 15, 2014
Rated 5.0 out of 5.0 by Forever traveler Great Stay
As usual, always wonderful and polite staff!! Best breakfast of any hotel chain I've ever stayed in!!
March 13, 2014
Rated 4.0 out of 5.0 by montwedding Clean, Average Hotel Stay
Stayed for a wedding in Montgomery. The block rate was good, but the price is increased by about 12-15% taxes on top, which I'm sure is the same everywhere. The room was as clean as any hotel. The coffee pot was missing a top, but it didn't affect the use. The front desk employee was missing for the first 5-10 minutes when we attempted to check in, which caused a line to form, but she was very helpful when I misplaced my room key.
The cleaning staff were very courteous and nice. They also helped us during the key misplacement stated above.
Breakfast was typical hotel arrangement. Nothing overtly good or bad to say here.
My only real complaint was that the pillows were too soft, but hey, I guess I'll just bring my own next time. Good stay overall.
March 12, 2014
Rated 4.0 out of 5.0 by Elbee7 Good Stay But Not my best stay at this hotel.
I love this location for its large swimming pool. However, pool was not in use on this stay. This was one of my reasons for choosing this location even though my business was downtown.
My air conditioner quit working properly on second night of stay, making it a little warm in room (fortunately it was only a warm night in February rather than August).
Beyond these two issues, this is a very good hotel and a great hotel for the value and rate I was given.
Just check the air conditioner in room 208 before you settle in.
February 23, 2014
Rated 5.0 out of 5.0 by DPSJ Staff and Service
Your staff at this Holiday Inn was excellent and very helpful. We could not ask for better service. Great Job.
February 23, 2014
Rated 5.0 out of 5.0 by ALABAMA TRAVELER Great service and very comfortable hotel
The Holiday Inn Express at East Chase Mall is within walking distance to fast food restaurants, fine dining, the mall and just off I 85 very easy to find. great service . THEY HAVE CLOSED THE GREAT INDOOR POOL AND BUILDING AN OUTDOOR POOL.
February 20, 2014
Rated 5.0 out of 5.0 by Randy00J Express comfort ...
I am always comfortable at this Holiday Inn - Express. Greeted by name, offered a refreshing bottle of water, comfortable room, plenty of towels, top-notch breakfast with many choices, easy check-out. Nice feature is for the staff to check on you during breakfast. Great coffee. What's not to like.
February 15, 2014
Rated 5.0 out of 5.0 by SandybaseballMom staff very pleasant and helpful
enjoyed our stay - would plan to stay here again. Everyone was very nice and helpful, Location convenient to restaurants and shopping. Easy access to 85.
February 12, 2014
Rated 5.0 out of 5.0 by Ralph2 Great Service
Had trouble printing a document in the business area. - the printer would not respond
The lady in the office - graciously let us use a computer in the office area. Mission accomplished.
February 12, 2014
Rated 5.0 out of 5.0 by Chautauqua Great amenties in room, friendly, helpful staff, good breakfast options
Great amenties in room, friendly, helpful staff, good breakfast options. Convenient guest computer to use off lobby. Convenient access from highway and restaurants close. Looked for this location after staying there before.
February 7, 2014