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Rated 4.3 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Accommodating Staff and No hassles We just returned from our trip to Montgomery with our 2 year old twin sons. The staff went out of their way to accommodate us during our stay, to include early check in and having the two cribs setup in the room for when we arrived after a 10 hour drive. Room was adequate for our needs, only complaint was a a sticking toilet handle that we failed to report. We used the complimentary laundry facility located in the pool area, all other Holiday Inn facilities we stayed in you had to pay for guest laundry. Special THANK YOU to Jackie for answering all of our questions before and during our trip, the boys thoroughly enjoyed the road trip crackers for our drive back. September 30, 2013
Rated 5.0 out of 5.0 by Nice newer hotel First stay in this Montgomery location was great. Will stay here again when in town. Friendly staff and well maintained. September 9, 2013
Rated 4.0 out of 5.0 by Great place this is probably our 5 time or more here at this facility we always enjoy the staff and the stay. We have family in Montgomery so this is now our primary stay when we visit. The breakfast choice is okay for my husband, but for me I do not eat beef or pork other than that the variety is fine. It would be nice to eventually see some turkey products. September 8, 2013
Rated 2.0 out of 5.0 by Not up to Holiday Inn Express Standards I stay frequently at HI Express properties and have been generally well-satisfied. This occasion was a rare but notable exception. Just a few particulars: The bath layout in Room 325, an allegedly upgraded room, was nothing less than bizarre. No tub, only a shower. In order to access the toilet, it is necessary to enter the bath area, close the door fully behind you since it blocks access to the toilet, and then enter the toilet space. The single closet is small, and it is not deep enough to prevent the clothes hangers from striking the back wall, which is well worn from the contact that occurs each time the closet door is closed. The door, by the way, was disconnected from its top moorings. The room has a nice comfortable bed and good lighting, plus a couch and coffee table, and is overall quite roomy. It has two flat screen televisions, which are of little use as the sound of each conflicts with the other, and unless precisely aimed either of the remote controls will affect both TV sets simultaneously. In general, the facility shows wear, is not particularly clean in the public areas, and needs new carpeting and general upgrading and renewal. Finally, our otherwise comfortable sleep was repeatedly disturbed by raucous guests roaming the hallway and conducting loud conversations into the night, in one case until 4 a.m.-- a condition that hotel staff did nothing about. I will check this location off my list and choose other nearby hotels on my next trip to Montgomery. September 4, 2013
Rated 5.0 out of 5.0 by Nice We always chose this holiday day inn when visiting Montgomery. The staff is polite, facility is clean and it seems the newer of the 2. August 30, 2013
Rated 4.0 out of 5.0 by Breakfast Variety I believe the breakfast selection needs to be expanded. During our family stay, the apple and orange appeared to be majorly watered down. On the evening side of things, maybe something can be offered to your club members, upon arrival or check in. Maybe 6-8:00pm. As I now remember, I don't remember the staff thanking me for being a member or recognizing my status as many other facilities have. It is possible that this is no longer a common practice since the change from Priority Club to IHG. August 30, 2013
Rated 5.0 out of 5.0 by Excellent stay Well worth the value, the staff was very kind and courteous, I called ahead to inform them that I would be in after midnight for my check-in. They were prepared for me I had no wait time... The rooms are very spacious n clean... I most definitely stay again! August 28, 2013
Rated 5.0 out of 5.0 by spacious room we had a great stay : great bed and services especially when we decided to upgrade our room, it was hassle free. My kids enjoyed your pool and jaccuzzi. The morning breakfast was superb with alot of food choices as compared to the other hotels. Over all it was FUN-TASTIC. August 23, 2013
Rated 5.0 out of 5.0 by Clean and comfortable rooms We were greeted very well and every time we walk passed the front desk they acknowledge you!! August 23, 2013
Rated 5.0 out of 5.0 by overall stay We were greeted in a very friendly way and as a Priority club member offered an upgrade if available. This was an extra nice touch and helped make our brief stay to attend a wedding even better. August 16, 2013
Rated 5.0 out of 5.0 by Trisha Great staff!! Comfortable room. We enjoyed the breakfast and all of the other amenities. August 12, 2013
Rated 4.0 out of 5.0 by Great Place To Stay Excellent hotel close to freeway, shopping and restaurants. During my week stay, there was a little league baseball tournament in town. It got a bit noisy with kids running in and out of runs into the evening. Called the front desk, and they handled the problem promptly. Other than that issue, I had a great 7 days at the hotel. August 3, 2013
Rated 5.0 out of 5.0 by comfortable room & great guest services I enjoyed everything from check in to check out. the room was amazing....and peaceful. I will definitely be back again July 19, 2013
Rated 5.0 out of 5.0 by Great service, great location..will stay again We arrived late into the night however, check in was enjoyable, front desk staff was pleasant and engaged in conversation about reason for visit. Provided us with information about the area and near by college ASU. Rooms were clean, pool area well maintained. 1 negative, not so bad although the breakfast was good, my little one was expecting on day 2 to have something different i.e. instead of sausage both days, switch it up to bacon or ham. At other holiday inn express each day a different meat was provided. Overall stay was great and we already have another reservation to stay again. July 17, 2013
Rated 4.0 out of 5.0 by Our room was very comfortable Our stay was fine untl we went down for breakfast and you see people with no shoes on walking around the dinning area. Most places would require shirt and shoes. July 17, 2013
Rated 1.0 out of 5.0 by Renter Beware Room was not standard HIE quality. The hotel is obviously very old, but old doesn't have to mean dirty. Carpet was worn and tattered in addition to being dirty, hair in shower and bathroom from previous guests, chair in room was filthy...appeared someone had an accident on the seat and was totally disgusting. There was a piece of metal sticking out from under the bed that was very dangerous. Housekeeping woke us up beating on our door at 8:30 am the morning of check-out and we told her it would be a while. She then stated she had the wrong room. I made staff aware of problems with the room and was told the manager would call me back to discuss. It has been a week and I still have not heard from anyone. We are HIE reward members and were not offered as much as a bottle of water at check-in. Not a typical HIE experience....this hotel needs a lot of TLC and customer service training. July 12, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff The desk staff were friendly and helpful. I would recommend this property. The location is great for food and shopping is nearby July 6, 2013
Rated 5.0 out of 5.0 by Great Accomodations This is one of the best Holiday Inns I've stayed at. The room was very comfortable and spacious. It was like a mini-suite. The staff was very courteous and the breakfast was fresh and delicious. I love the pancake machine. July 6, 2013
Rated 5.0 out of 5.0 nice hotel Very nice property. Clean, good breakfast, good room layout, good value. Have stayed here before, will stay here again. July 6, 2013
Rated 3.0 out of 5.0 by Some issues Bathroom was cover with light layer of sawdust or powder. Did not realize until taking shower. Did not report as it was 11PM. Also door for bathroom was extremely large had to back into shower to close door. Staff was great . July 4, 2013
Rated 5.0 out of 5.0 by Great location Hotel was located in a great location, close to restaurants and shopping. Room was clean, quiet, and comfortable. June 30, 2013
Rated 3.0 out of 5.0 by Average stay, use to be better We always stay at this Holiday Inn Express when we are traveling through the area,, usually 3 times a year. I was very disappointed in the room and the overall hotel cleanliness. The room was not equipped with the essential restroom and bedding peices and had to call the front desk to get them. They asked if I could come down and pick them up! The pool was not clean and was actually closed when we returned a week later. The pool was one of the reasons we stay because of the children in the group. I was very disappointed in the way the hotel had let things get to the point that made our stay ,, not very enjoyable. June 22, 2013
Rated 4.0 out of 5.0 by Nice staff, convenient location We chose this location on our travel from Florida to North Carolina because of the convenience. We promised my grandson we would stay where there was a pool. At check in we found out the pool was closed. We were offered no assistance until after we searched for another HI in close proximity and found no availability. We had no choice but to stay here. I was told to discuss it with a manager the next morning but we left early. I know now that when you expect am amenity such as a pool to verify a day before. I will stay here again. The breakfast staff are awesome. June 21, 2013
Rated 5.0 out of 5.0 by Always LOVE staying here This hotel is one of my favorites. No matter where I'm staying in the central Alabama area, if I can stay here I always prefer to stay at this hotel. It is in a great location, convenient to I-85, fuel, shopping, and great restaurants. June 14, 2013
Rated 5.0 out of 5.0 by Overall great experience I had to find a location with short notice for an overnight stay. This location was in the best location, the bed was very comfortable and my stay was restful. I got to the hotel late evening but the staff was alert and helpful, check in was a snap. My online reservation was found quickly and the room was what I reserved. We were able to eat breakfast although we had to leave early, the timeframe for breakfast was appropriate. The facial tissue was out but a quick call brought a replacement. I like showers and what a great massaging shower head. It also aided in relaxing me to prepare for a tenseful next day. I recommend this property and I plan to return for a longer stay. June 11, 2013
Rated 5.0 out of 5.0 by Home away from home... When I first contacted the hotel to book multiple rooms for my daughter's wedding, I met Cortney. She went over and beyond to not only get me a great rate, she helped me sort out the different needs for different family members and allowed me to make late changes about arrival dates and worked with me when other issues arose. Once I got to the hotel myself, Cortney greeted me at the desk and brought the luggage cart out to my vehicle to bring everything in. But the friendliness didn't end there,from the front desk to those who prepared breakfast, to those who cleaned the room.. everyone went out of the way to meet every need that anyone in our group had. Special diet, no problem, Special room needs, no problem, When the washer quit working, they offered to do my laundry for me. When everything was over, we all got a friendly farewell and new friends were made. STAY HERE, you will not regret it. June 10, 2013
Rated 5.0 out of 5.0 by Great hotel right on I-85 Great place to stay when travelling through Montgomery. Right on the interstate. Clean, easy access, great hot breakfast. Upgraded our room because it showed that one of our rooms was not clean. Short stay but enjoyable. June 9, 2013
Rated 1.0 out of 5.0 by Bad experience with the Holiday Inn Hair dryer didn't work and condition reported twice. No room service one night. No towels received 2 days. Cleaning was poor, i.e., hair left in walk-in shower and soap dishes dirty. June 9, 2013
Rated 5.0 out of 5.0 by Clean comfortable room. Great location.Room was very clean and smelled fresh.Bed was very comfortable .Very spacious room and decorated nicely June 9, 2013
Rated 5.0 out of 5.0 by A perfect oasis. We were on a 40 hour four day round trip and the stop at this hotel was perfect. The staff welcomed us, the bed was perfect and the overall amenity to price ratio made this a ten star selection. We will use this hotel again and again on our round trips. May 19, 2013
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