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Rated 4.4 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Overall great experience I had to find a location with short notice for an overnight stay. This location was in the best location, the bed was very comfortable and my stay was restful. I got to the hotel late evening but the staff was alert and helpful, check in was a snap. My online reservation was found quickly and the room was what I reserved. We were able to eat breakfast although we had to leave early, the timeframe for breakfast was appropriate. The facial tissue was out but a quick call brought a replacement. I like showers and what a great massaging shower head. It also aided in relaxing me to prepare for a tenseful next day. I recommend this property and I plan to return for a longer stay. June 11, 2013
Rated 5.0 out of 5.0 by Home away from home... When I first contacted the hotel to book multiple rooms for my daughter's wedding, I met Cortney. She went over and beyond to not only get me a great rate, she helped me sort out the different needs for different family members and allowed me to make late changes about arrival dates and worked with me when other issues arose. Once I got to the hotel myself, Cortney greeted me at the desk and brought the luggage cart out to my vehicle to bring everything in. But the friendliness didn't end there,from the front desk to those who prepared breakfast, to those who cleaned the room.. everyone went out of the way to meet every need that anyone in our group had. Special diet, no problem, Special room needs, no problem, When the washer quit working, they offered to do my laundry for me. When everything was over, we all got a friendly farewell and new friends were made. STAY HERE, you will not regret it. June 10, 2013
Rated 5.0 out of 5.0 by Great hotel right on I-85 Great place to stay when travelling through Montgomery. Right on the interstate. Clean, easy access, great hot breakfast. Upgraded our room because it showed that one of our rooms was not clean. Short stay but enjoyable. June 9, 2013
Rated 1.0 out of 5.0 by Bad experience with the Holiday Inn Hair dryer didn't work and condition reported twice. No room service one night. No towels received 2 days. Cleaning was poor, i.e., hair left in walk-in shower and soap dishes dirty. June 9, 2013
Rated 5.0 out of 5.0 by Clean comfortable room. Great location.Room was very clean and smelled fresh.Bed was very comfortable .Very spacious room and decorated nicely June 9, 2013
Rated 5.0 out of 5.0 by A perfect oasis. We were on a 40 hour four day round trip and the stop at this hotel was perfect. The staff welcomed us, the bed was perfect and the overall amenity to price ratio made this a ten star selection. We will use this hotel again and again on our round trips. May 19, 2013
Rated 5.0 out of 5.0 by Very nice comfortable room. Excellent buffet breakfast We visited Montgomery, AL for our Grandson's college graduation. Holiday Inn Express provided us with a wonderful room, great breakfasts and very good internet access. We will return to this really good value location. May 14, 2013
Rated 4.0 out of 5.0 by Not exceptional but not bad for a good nights' rest It may seem like a trivial matter, but as one who travels extensively and is a Platinum member, it would seem fitting that I would be recognized as a Platinum member. I was not recognized as one at this property, and I did not receive any complimentary items. The breakfast was satisfactory, but overall the quality of food, and food choices at HI properties is in decline. This property was no different. The staff was very friendly (except for the matter above) and tended to our needs in a timely manner. I was traveling with my family, including 5-month old grandson, and we were able to rest. That was the most important thing. May 14, 2013
Rated 3.0 out of 5.0 by Disappointment for Priority Club Member I travel frequently with business and always try to stay in a Holiday Inn Express. I have stayed at this hotel on two separate occassions. Each time I stayed here I was not welcomed as a Platinum Priority Club Member and was not offered even a bottle of water. Furthermore, I made my reservation on line for a King Room and was put in a double room. When I mentioned it to the Manager on duty, he just sort of shrugged and said that it was how the reservation came through to them. Even after I shared my confirmation email that stated that I had reserved a King he said that he knew it but that is not what they got on their end. He made no offer to switch my room for me. The hair dryer in the room only blew cold air. It wasn't awful but was not the quality that I expect as a Platinum Priority Club Member. May 13, 2013
Rated 4.0 out of 5.0 by Excellent visit We usually stay at the HIE in Opelika as it is closer to the destination we visit frequently. However, that hotel was full so we stayed at this location instead. WOW, what a difference! The beds at this location were much better than most. Even with several high school sports teams in the hotel we weren't bothered by them. We were graciously welcomed even though it was 9:30 when we arrived (other locations aren't as welcoming at this time of night). The front desk attendant had our key cards waiting for us and offered us a drink to take with us to our room. I hate that I forgot her name but she would make the visit by herself. One disappointing thing was that I did request for extra pillows when I made the reservation but we did not receive them in our room. Of course, this is minor but as a Platinum Elite member with a reservation made a week in advance, I would have thought this request would have been met. Overall, a great experience. I would stay here again. April 22, 2013
Rated 5.0 out of 5.0 by SUPER STAFF I travel all over the USA and this feels like home. The staff remembers your name and always has a smile and willing to help make your stay the best it can be. April 17, 2013
Rated 4.0 out of 5.0 by Great Staff The front desk staff was great. Breakfast was standard. Great location for visiting Montgomery. Easy access to shopping for necessities. Only issue was pillows that should have been replaced. The management has assured me that this issue is being rectified. Would definitely stay here again. April 15, 2013
Rated 5.0 out of 5.0 by Great Customer Service Staff is extremely friendly and helpful. Room, and linen clean and fresh. April 2, 2013
Rated 5.0 out of 5.0 by Excellent Staff After a long day of traveling to be greeted with a smile and prompt customer service is such a treat! The rooms are clean and the property is well maintained - everything works as it is suppose to work from plumbing to security to HVAC. March 20, 2013
Rated 5.0 out of 5.0 by OUTSTANDING & ACCOMODATING!!! Some of the BEST hotel desk staff I've come across (and I stay in hotels A LOT). Very accomodating about early check-in (1 hour early); I asked about this when I arrived 2 hours early, and they said they could get a room ready for me in about an hour (i.e. 1 hour early). When I came back it was ready and they let me check in. World-class service!!! Also, great pool and hot tub. March 16, 2013
Rated 4.0 out of 5.0 by Good Service & accomodations Only negative is lack of weight machine & llimited # of tredmills in the fitness rrom. March 5, 2013
Rated 4.0 out of 5.0 by Worth the visit Hotel is comfortable, clean and had a friendly staff. March 1, 2013
Rated 5.0 out of 5.0 by Nice Hotel, Great Service While this seemed to be a slightly older property, it made up for it with friendly and knowledgeable staff who were willing to go out of their way to help us. The bed and bathroom were some of the best we encountered on the trip - we very much liked the layout of the room. While this is one of the older properties we encountered, it is well maintained and cared for - and it shows. This was one of six hotels we stayed at for the trip, and only one of two that had the full breakfast bar. Not only was it complete and functional - they took pride in that fact. It was nice to stay at a hotel where the staff and management appreciated our stay and welcomed us by doing their best to serve us. January 20, 2013
Rated 5.0 out of 5.0 by Convenient Location and Great Customer Service This is a nice HIE that is very convenient to I85, as well as lots of restaurants and all kinds of shopping!! Front desk was quick and courteous. I had an issue with Priority Club Bonus points that were not applied, but 1 email to Ethel and it was quickly cleared up and points posted within 24 hours. (unlike some others that required multiple messages and up to a month to fix). January 17, 2013
Rated 5.0 out of 5.0 by Desk Clerk made the Stay! We reserved 4 rooms for the weekend for a wedding. When we arrived I checked out all four rooms and one wreaked of smoke, so the desk clerk immediately gave us another room. She was extremely helpful! We were disappointed that the indoor pool was "out of service" -evidently from some irresponsible guests. It was convenient, clean and I would recommend it to others. January 16, 2013
Rated 4.0 out of 5.0 by Good place for Weekend stay ..................................................... January 9, 2013
Rated 5.0 out of 5.0 by Great service The motel is close to resterants. The staff was very helpful and friendly. My husband left his Hurry cane there and they had it saved, even thro we did not call them, a week later. January 3, 2013
Rated 2.0 out of 5.0 by Need Improvement The military uses this motel frequently. I am very particular when it comes to being clean. There was hair in the bathroom floor and also hair in the microwave. The next morning when we got up and went down for breakfast we could not get anything due to the time breakfast was served. So many guardsman had to go to drill without breakfast because they did not realize breakfast would not be served until 7am. We had to be at drill at 7 am. It would be nice if breakfast could be served at 6am. But I would much rather have a clean room than be served breakfast. Just wanted to let you know so that it might help with your service in the future. The staff was nice and I did not complain to the staff. I realize that is my fault. Hope you have a nice day. December 9, 2012
Rated 4.0 out of 5.0 by Very Pleasant Experience The breakfast attendant was awesome. The weights in the fitness center were broken, so I didn't get to workout like I wanted to. I would stay here again. It was very convenience to my destination. This hotel was a very pleasant experience.. November 29, 2012
Rated 5.0 out of 5.0 by Location Friendly staff, convenient location, clean room, close to restaraunts November 20, 2012
Rated 5.0 out of 5.0 by Friendly Staff with Clean and Comfortable Rooms From the front desk to maintenance to cleaning staff, everyone was friendly and accommodating. It was a pleasant stay and I would recommend this hotel to anyone. November 19, 2012
Rated 5.0 out of 5.0 by Boyd-Cooper Hoiday Inn We had several family members staying for a wedding. Rooms were comfortable and clean. Breakfast was great!! Our whole family enjoyed their stay. October 20, 2012
Rated 5.0 out of 5.0 by A very friendly environment A very enjoyable experience. Unfortunately, I had a very brief stay due to other business commitments outside of Montgomery. Next time, I'll bring my family along and make it a longer stay. Quite impressed with the staff, really made me feel welcome. October 15, 2012
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