Rated 4.7 out of 5 by 133
Rated 5.0 out of 5.0 by PRIS53 Great Service and Overall Experience
I highly recommend this Holiday Inn Express. The location is ideal for shopping plus easy access to the Interstate. The staff is excellent no matter what time of day it may be -- always friendly and happy!!
October 23, 2013
Rated 5.0 out of 5.0 by prevost42 Great service
Only came across the desk clerk and she was great. She gave us good info on food and places to visit plus worked with us on a room upgrade.
October 23, 2013
Rated 5.0 out of 5.0 by Morton Great stop over
Refreshing to know that these types of Hotels still exist for a quick family stop over at the price you pay. Thank you for amazing customer service too.
October 15, 2013
Rated 5.0 out of 5.0 by mst603 Best Property Ever
We were greeted at the door by friendly staff. Staff was great to recommend dining possibilities. Manager was in lobby greeting guests as well as mopping floor, (impressive). Property was clean, beautiful setting, near theatres, restaurants and golf course. Even though the property is a year old, it appears to be new. Wonderfully maintained. After seeing a lot of Holiday Inn Expresses, this one will have to be at the top of my list. We go to Orange Beach every year with an overnight stay in Prattville. This hotel is now our hotel of choice on these trips.
October 14, 2013
Rated 5.0 out of 5.0 by Joebling One night stay
Clean and comfortable for a one night layover! Customer service was good and the beds were very comfortable. I would stay here again!
October 8, 2013
Rated 5.0 out of 5.0 by MilltownTraveler Positive Experience
Easy access from I-65. Close to large variety of shopping and restaurants. Staff was very friendly and helpful.
October 7, 2013
Rated 5.0 out of 5.0 by BOCULLY THE BEST HOLIDAY INN EXPRESS YET
TRULY AN ENJOYABLE EXPERIENCE...ROOM AND PROPERTY WAS EXCELLENT AND ALMOST NEW. STAFF WAS VERY COURTEOUS AND HELPFUL WITH RECOMMENDATIONS FOR RESTAURANTS.
WOULD DEFINITELY STAY HERE AGAIN!
October 3, 2013
Rated 5.0 out of 5.0 by Manda31 Great!!
Great stay. Clean, comfortable rooms and friendly staff!! Would definitely stay again!
September 23, 2013
Rated 5.0 out of 5.0 by ramjet1 Travel overnight
Great staff. Had helpful suggestions to eating and parking as we were towing a trailer. Xery good breakfast. Yes we will stay again when we are in the area.
September 9, 2013
Rated 5.0 out of 5.0 by Nate20 Outstanding experience
This was a wonderful stay the property was beautiful the room was clean, The night mgr and the food services lady were assets to the company My Stay was on 29 Aug 2013
September 7, 2013
Rated 5.0 out of 5.0 by Brew5561 Restful and Relaxing
Our stay was very nice, the staff was very friendly and helpful and the room was clean and comfortable. Will stay there again!
September 5, 2013
Rated 5.0 out of 5.0 by Janisea Clean rooms
Comfortable bed and spacious clean rooms. Very friendly staff
September 4, 2013
Rated 5.0 out of 5.0 by MBoyd715 Great Location to everything we need
My family and I were traveling up north and stopped by the Express for the night. The hotel is beautiful and is very centrally located to all things that we needed (food, entertainment and of course Walmart).
The staff was very friendly and the view from my room over the golf course was great.
Thanks alot and will be back soon.
September 4, 2013
Rated 5.0 out of 5.0 by tojaoc Labor Day Weekend
This was excellent HIE, I have stayed in many and this was up there with the best of them.
The room/hotel was very clean and the staff were able to help with room change request with ease.
One minor thing would be the limited breakfast items, no boiled eggs and limited hot items, especially on the Sunday 9/1. Plus the trash cans in the breakfast area were not really designed for volume of trash you get at a breakfast serving.
Overall very good and I would stay here again.
September 4, 2013
Rated 3.0 out of 5.0 by ChattanoogaTraveler Front desk customer service needs improvement
This is a very nice, new property. Since I travel to this area frequently on business, I was very excited when this new property replaced the old, dated HI. The property is very nice and new, and so far it is well maintained. I have stayed here probably seven or eight times over the last year. The last couple times, the front desk service has not been very efficient. When we requested a late checkout in the evening before our departure, we were told we had to come back in the morning to ask about that, even though this is supposed to be automatic for Platinum members, as I am. When we asked the second time in the morning, they had to "check with the manager" before agreeing, and acted almost as if it were an unreasonable request. On my most recent stay, the toilet bowl had a dark ring at the waterline, making it appear that this had not been properly cleaned. When we checked in late in the evening in August, our room had the AC completely turned off and was very hot. It took half the night to cool off, making it hard to sleep the first part of the night. When we needed to ask a question of the night desk clerk at two different times, she was not around at all and we had to wait and come back later to find her.
I have had very positive experiences here in the past, so this is not intended to be a terrible review of the property overall. It simply is intended to point out that the management of this property may want to pay a little more attention to some of the details that really do matter to frequent travelers.
September 2, 2013
Rated 5.0 out of 5.0 by PatPat46 Very clean and excellent service provided by the staff
Breakfast was very satisfying. Would have preferred to have some sort of meat for breakfast other than sausage gravy. My stay was very relaxing and the staff could not have been better. Yes, I will come back and recommend Holiday Inn Express, Prattville, to all my associates.
August 28, 2013
Rated 5.0 out of 5.0 by jpadre awesome staff
the staff was very freindly and knowledgeable. Great location and looked brand new.
August 27, 2013
Rated 5.0 out of 5.0 by CC1596 Wonderful room and staff
Very comfortable bed, room, breakfasts, cheerful, friendly staff was provided to us for three days in Prattville. We will return whenever we visit. Thank you for a quality and affordable stay.
August 23, 2013
Rated 4.0 out of 5.0 by Faye2013 Just okay
Stay was good and location. Breakfast choices were not good for the cost of the stay.
August 21, 2013
Rated 5.0 out of 5.0 by Paisan123 Great hotel, clean and new, great location
We stayed here on our way to gulf shores, the hotel overlooks a golf course, has every restaurant and store nearby in a NICE area...would definitely stay here again!
August 8, 2013
Rated 5.0 out of 5.0 by rkdlad rkdlad
I travel a lot and stay at many different hotels and this week has been the most pleasent stay I have had for a very long tim. This hotel should in my thought be a 5 star location. All of the staff was very freindly and knew their jobs well. The location is great, easy to get to anything you might need. This hotel was one of the cleanest I have stayed in and again the entire staff was always very helpful and full of smiles.
Tank you for everything
August 7, 2013
Rated 5.0 out of 5.0 by Jen3 Great place to stay!
I have stayed there several times within the last month with two co-workers on business trips. We have had great accommodations. Very clean rooms and we especially appreciate the breakfast. We take advantage of the coffee that is available at all times. Would especially like to brag about one of the employees, Miss Vera. She is so friendly and helpful. On a recent trip a co-worker lost a necklace and Miss Vera went above and beyond helping find the necklace. The staff is always very friendly and helpful. Would highly recommend the Prattville location.
August 6, 2013
Rated 5.0 out of 5.0 by jcwilldo Very nice hotel
This is a great hotel. We booked while on the road and customer service was excellent. The server at breakfast was very attentive to my mother who walks with a cane. Highly recommend this hotel.
August 1, 2013
Rated 5.0 out of 5.0 by WPSO Comfortable, quiet, relaxing
Comfortable, quiet, clean room with all amenities. Only drawback was slow elevator service. We will stay here again next time we are in the area.
July 27, 2013
Rated 5.0 out of 5.0 by Gigi15 Our stay in Prattville.
This was a very enjoyable overnight stay on our way from point a to point b. Very clean, very comfortable. Staff very helpful . We had never been through Prattville before and found the whole experience excellent.
July 21, 2013
Rated 5.0 out of 5.0 by cfred Great location and service
New hotel with easy access to the Prattville and Montgomery. The customer service was excellent, one of the best I have stayed in for a long time.
July 15, 2013
Rated 5.0 out of 5.0 by Rome59 Family Reunion
Thank you so much for all that you did for making our time enjoyable. It rain for the most part of the family reunion but I enjoyed my stay.
July 15, 2013
Rated 5.0 out of 5.0 by Derk50 Clean, Comfortable & Great Location
Spacious and comfortable room. Overall facilities were very clean and modern. Nice business room with very large, comfortable computer chairs...printers at both work stations. Lots of shopping and restaurants in surrounding area...also has a major angler supply store less than 5 min away!
July 7, 2013
Rated 5.0 out of 5.0 by Janet33 Clean and friendly
Property was clean, staff was friendly, room was comfortable. Enjoyed my stay and would stay again.
July 2, 2013
Rated 5.0 out of 5.0 Best Holiday Inn Express ever
I wish all the rest of the chain could be this great. I realize it's a new hotel, but really well done.
June 21, 2013