Rated 4.6 out of 5 by 30
Rated 5.0 out of 5.0 by TenD Great Stay
The room and staff were great. All of our needs were met immediately.
September 24, 2014
Rated 5.0 out of 5.0 by Tony352 Gteat service and excellent room!
The hotel staff was friendly, well trained, and professional. Our room was exceptionally clean!
September 22, 2014
Rated 2.0 out of 5.0 by otrbuff Not ready for business
We stayed here less than 9 weeks after the property opened for business. Frankly it just wasn't (and isn't) ready to serve patrons. There were far more deficiencies than headquarters should ever have permitted. I'll get to those in a moment.
First there are some high spots worth noting. They show promise for the future despite what's lacking today. Among them: a large indoor heated pool, excellent lighting throughout the facility, a most helpful and pleasant evening front desk attendant who makes people feel welcome and is an enthusiastic ambassador for the hotel, an excellent breakfast when we were there, comfortable beds, and close-in well-lighted parking. All of this points to potential if everything else gets fixed.
That's a lot of fixing however. To begin with the hallways and the rooms are snug and far too small to accommodate average customers. A baggage cart or a few maids' carts operating singly or -- worse -- several at the same time can almost totally block the narrow passageways to guest rooms. This is awful and I don't know how it could be corrected inexpensively. Headquarters should never have allowed such a blueprint to be adopted! Beyond that, the guest rooms themselves are tiny, particularly after you've stayed in other hotel properties for more than a week and arrive at these broom closets. My wife and I could not walk between the bed and the TV, chest of drawers or desk at the same time. One of us invariably waited for the other to pass. There's probably no more than two feet between these various pieces of furniture. Absolutely appalling! How do you fix that? Another blueprint hurdle that shouldn't have to be faced.
Beyond that, the fixes seem to be easier. The bed was a good 12 inches higher than normal beds in normal hotel rooms. Why? Difficult to get up to and to get down from, particularly for smaller guests. The same was true in the bathroom: the shower head was placed only a few inches from the ceiling, making it virtually impossible for short people to reach to alter the spray. Aside from that, the bath was missing towel racks (3 towels stacked on top of a small sink), cabinets (the exposed pipes under the lavatory greeted guests), shower curtain was too high allowing a gap for water to flow onto the floor, and -- despite being open for two months -- the room still had no TV guide (how long would it take someone to type one off and print copies for each room?), no welcome letter from the owner/manager, no Holy Bible, no suggestions about dining options, places to worship, places to shop, entertainment venues, etc, and no phone book (not even yellow pages).
Lastly, be prepared if you go for ice. You'll find it in a locked room at the end of a second floor hallway. But there is no sign when you get off the elevator which way you should turn. Of course we went the wrong way, then had to go all the way back to the other end of the hall. On the first trip there we were unaware you had to have a room key to unlock the ice room and vending room door (can you imagine needing a key to buy a pack of peanuts?). So we retraced our steps in order to retrieve a bowl of ice. Why do some hotels make this so difficult? An easy-to-reach and well marked ice machine should be found on every floor in a non-locked, non-threatening spot. We had dispensed with our keys as we were leaving and -- in order to get ice for a cup, the desk clerk then on duty made me tell him my room number and spell my last name for him. I felt like a common criminal about to climb the White House fence! That kind of affront won't win this place any return patrons.
It's got some stuff going for it down the road. But training help (two staff women yelled and laughed loudly during breakfast as if they were in a cornfield) -- they need to know how to deal with the public; and supplying and redesigning rooms should be top priorities. I'm still scratching my head over how so much was missed by the top HIE brass. Better to close the doors until they get it right.
Sorry for the negative points. They stand out everywhere and the traveling public needs to be warned.
September 20, 2014