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Rated 4.1 out of 5 by 140 reviewers.
Rated 4.0 out of 5.0 by Not for business The business center at this hotel has a 2003 version of Word on its computers. Furthermore neither of the USB ports on the computers worked. Without the help of the on duty manager, I would have accomplished nothing -- and even with her help I had a filed saved that I would not open on a computer with a 2013 version of Word. October 20, 2014
Rated 2.0 out of 5.0 by Falta limpieza y mantenimiento en la habitación y bano La habitación tenia un olor desagradable, las almohadas estaban sucias es decir olían mal. La taza del bano no estaba limpia y la tina de la regadera estaba tapada. Viajamos del sur al norte de USA y lo que queriamos era descansar del trayecto tan largo, pero ni eso pudimos hacer. October 13, 2014
Rated 5.0 out of 5.0 by Just What I Needed After a great but long day at Auburn and a night football game, I knew I needed a good night's sleep before driving home. Thankfully I had made a reservation. Arriving pretty late, there was a note at the entrance stating the Inn was full and no rooms were available. The desk clerk gave me a warm greeting and asked for the name on my reservation, quickly found it, thanked me for being an IHG Club member, and noted that complimentary beverages were in my room! The room was nicer than expected and I had a great sleep followed by a quite adequate breakfast. Then I was happily on my way, refreshed and wide awake for the otherwise rather long and boring drive home. October 10, 2014
Rated 4.0 out of 5.0 by Very Relaxing Evening Facility is a bit older but the staff all went the extra mile to make it clean and comfortable. Richaurd at front desk and young lady maintaining breakfast Oct 6 were outstanding---helpful and polite. We had little phone and TV glitch which Richard remedied immediately. Wish there would had been a fast food rest closer by. My husband and I appreciated the cookies and coffee/tea service and the microwave and fridge. October 8, 2014
Rated 5.0 out of 5.0 by Best Customer Service in the Area !!!! You must stay here - it's a great hotel !! The staff was so friendly !! I was tired and just needed to get a good night of sleep. It was quiet, and the staff went above and beyond to help from the second I arrived to the moment I departed. There are several places to stay in the Montgomery area but I will always choose this one.............#1 hands down !! October 7, 2014
Rated 5.0 out of 5.0 by EXCELLENT! Very clean and modern facility. Great staff and the breakfast layout is incredible. October 6, 2014
Rated 5.0 out of 5.0 Birmingham This is an excellent hotel. We only stayed one night but the room was the best we have stayed in for a long time. October 3, 2014
Rated 3.0 out of 5.0 by Very friendly staff and great breakfast The staff was very friendly and the breakfast was great. The room was clean, but had peeling paint on the ceiling and the lock on the bathroom door did not work. I was also not able to connect to the internet. I requested help from the staff, but to no avail. The following morning I was told that I had been given the wrong pass code. Overall the stay was good though. September 30, 2014
Rated 5.0 out of 5.0 by Great service, Great smelling hotel Wonderful stay. Patrick was an awesome front desk staff. Check-in was fast room was ready and keys right at counter prepared for the check-in. Great fragrance as soon as you walk in the hotel. Fresh updated features. September 29, 2014
Rated 5.0 out of 5.0 by traveling to family reunion just a great hotel for the cost with a great breakfast September 26, 2014
Rated 3.0 out of 5.0 by bad smell The hotel was OK, but it did have a very bad musty smell in the rooms. September 25, 2014
Rated 4.0 out of 5.0 by Good location for overnight stop while traveling. This HI Express location is in a good location when stopping overnight on travels through and west/south of Montgomery. The hotel is somewhat isolated, but is well maintained on the exterior and has been updated in the lobby and hallway areas since a previous stay two years ago. The room is as expected for the brand, everything was in place, clean and comfortable. We did request an extra set of washcloths/towels as there were only two of each in the room. The staff provided and was very accommodating. September 24, 2014
Rated 4.0 out of 5.0 by Ramjet III The check in was very good. Beds and room were comfortable. Disappointed in the hotel not having the gift bag to offer us as IHG members. Also this is the first HI that didn't have sausage gravy for the biscuits. September 18, 2014
Rated 5.0 out of 5.0 by great room good food The room was great and bed very good. The breakfast was very good and hot. Employees very nice. September 18, 2014
Rated 5.0 out of 5.0 by Great Stay, Friendly Staff, Coming Back !!!! I had a fabulous stay at the Holiday Inn Express Montgomery on Troy Highway. Everything was fantastic - clean room, friendly service, delicious breakfast, and the staff went above and beyond. I was just passing through this area and needed a break from driving - I picked the perfect spot. I travel for a living and will definitely be stopping here again. Thanks for a great stay !!! September 14, 2014
Rated 4.0 out of 5.0 by Comfortable stay and reasonably priced I have stayed at this hotel several times over the last few years. It's always comfortable and has breakfast available at 6:00 AM. The only thing I don't like is that there aren't many good restaurants nearby. September 3, 2014
Rated 5.0 out of 5.0 by Business Trip This is a great place to stay. Just far enough off the interstate to not have to deal with all the congestion. The staff was very helpful and friendly. The hotel was clean and the room was very comfortable. I would stay here again if I have to come back to the area. September 2, 2014
Rated 5.0 out of 5.0 by great stay they always greet you with a smile, they ask if there is anything they can do or get you, and in the morning the manager is there to greet you while entering the breakfast area. they really do care about you at this location August 31, 2014
Rated 2.0 out of 5.0 by This experience wasn't as good as before We stay here every year on our way down to the beach. Normally, we are treated very well by staff from the front desk to the housekeepers. This year, we seemed to come at a bad time. Staff was not nearly as friendly as before. They really need to use the words "Thank you," and "you're welcome." Was greeted as a club member rather than Platinum and after I showed my card, she still said the computer said I was Club so that's what she goes by. We went to our rooms and the kids started to get their swimming suits on, in all stages of undress, the door opens and another family barges in. They had given our rooms to someone else. It took us over 30 minutes to get it straightened out. Then, they canceled our keycards so then none of us could get in the room. Another 15 minutes to work out that problem. We booked a room for 6 and the bathroom had 3 towels! No sheets or blankets for the pull out bed. Pool had no towels and it took over 2 hours to get maybe 6 more towels for the 15 of us still at the pool. We will try it again next year but I really hope the customer service they once had has returned. We like the hotel but it was just too full of problems for us to come back. August 30, 2014
Rated 5.0 out of 5.0 by Great Service The staff was great, there was a good variety for breakfast. The bed was pretty comfortable. I wished I could have had more time to enjoy the pool and the fitness room. August 21, 2014
Rated 5.0 out of 5.0 by Great Customer Service The hotel was convenient to where I was going. Jay was the best, she went over and beyond to help me in the situation that I was faced with. I really appreciated all that she did for me. I would recommend this property. I wished I had more time to enjoy the amenities. I will be staying at this property again. August 18, 2014
Rated 5.0 out of 5.0 by Relaxing stay A comfortable place to rest. Bed mattress was good and a variety of pillows to choose from. The staff was more than willing to change my room due to a water leak. I came in without a reservation and the staff worked to find me a room and signed me up for the rewards program. I will be seeking IHG hotels in all my travels. August 17, 2014
Rated 5.0 out of 5.0 by took dogs We stay at hotels that take dogs and this was the only one that had any rooms that night. August 13, 2014
Rated 3.0 out of 5.0 by not the most modern facility budget priced but the facility is in need of a remodel August 13, 2014
Rated 3.0 out of 5.0 by overall service good good stop service good, room was satisfactory but would to see more freebies in the room for convenience I like the matress and sheets but towells are always worn August 8, 2014
Rated 3.0 out of 5.0 by Comfortable bed abd mediocre service. You get what you pay for, a cheap room nothing more. I have stayed in worse in the past. The quality was decent, for the price. I was more so disappointed with the deteriorating of the bathroom and how staff handled the problem. The neighborhood was run down also resulting in a little discomfort. The hotel was well lighted and clean for the most part. Internet service and cable were both decent. The location is only 10 minutes from all tourist attraction's. I would probably recommend a friend. August 6, 2014
Rated 5.0 out of 5.0 by Traveling Through Although the hotel was older, it had been refurbished and was nice. The staff was excellent and went over and beyond to make our stay enjoyable by recommending a restaurant and received a discount because we were staying at the hotel. They also were having free hotdogs and chilidogs in the lobby, offered by the manager. We had water, soft drinks, and trail mix offered to us because of being a club member. July 28, 2014
Rated 1.0 out of 5.0 by Business Traveler This hotel location did not meet expectations for business travel. July 28, 2014
Rated 5.0 out of 5.0 by Good times Loved my stay. This is a great place for families, singles and business! July 28, 2014
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