Rated 4.0 out of 5 by 109
Rated 5.0 out of 5.0 by Bluebird52 Peace and quiet
Hotel is great! I I didn't have any problems with my room or my stay. The ladies at the front desk were very nice and helpful as to letting me know where I can get a bite to eat. Overall my experience was great. Only thing is they don't have a jacuzzi by the pool. I love a great jacuzzi to relax in.
July 25, 2014
Rated 5.0 out of 5.0 by fugdannon Good things start at the top.
The manager was very helpful and friendly. It was reflected in all the staff. Wonderful people. The breakfast is fantastic. I would recommend this hotel to anyone and when I come back I will be staying here.
July 24, 2014
Rated 5.0 out of 5.0 by Reighn9 Great breakfast selections
Pleased with complimentary beverages in room refrigerator, more than one packet of coffee that was not decaf and a choice of tea. Room was quite comfortable, but I couldn't close the outer drapes to completely darken it. My only other complaint was the 2nd floor ice machine was out of service. Everything else was excellent and I think this was the best internet connection I've ever had in a hotel.
July 15, 2014
Rated 4.0 out of 5.0 by Showbiz Mom Happy again
Holiday Inn came through again. We didn't get in until 1 am and didn't have any issues checking in. We will continue to seek out this hotel for future stays.
July 12, 2014
Rated 5.0 out of 5.0 by pjjones All that i needed
The room was comfortable a good amount of space everything i needed was there in the room i had read reviews before so kind of knew what to expect however the smell in the bathroom was more than i wanted to deal with i have to admit that is the only thing that was bad about the stay if they figure out that and fix it they will have a top 10 place.
July 9, 2014
Rated 5.0 out of 5.0 by KYAnne Nice Enough
Everything was as expected. Pool was small and not sure how clean but okay. Breakfast staff was attentive. Front desk staff seemed distracted and not too focused on me when I was checking in - kind of like she just wanted to get me through the process as quickly as possible and get rid of me. Room clean and bedding nice enough.
July 9, 2014
Rated 3.0 out of 5.0 Disappointed
I have expressed my experience in a previous response on this review, but in summary. The room, bed, shower, and breakfast were excellent, but the hallway was littered, the remote did not work, we were short towels, and we had a sleepless night with noisy activity in the hallway from 3:30 am until 5:15 am..
July 9, 2014
Rated 2.0 out of 5.0 by Jeffrey42 Great Staff, not a great hotel
Took my family (2 small Kids) on vacation and thought this would be a good stopping point on a long drive. WRONG. The hotel seemed nice, but was not well built. We could not sleep because of noise above us, so we moved rooms to the top floor where the air conditioner did not work well. To top it off, it was 11PM and we have 2 kids under 5. The air kicked on sporadically thru the night, but there were people in the parking lot talking and we could hear them from the 3rd floor. They weren't shouting, but I can only imagine the cheap windows used where you can be 3 floors up and hear a conversation. I would pay more to stay somewhere else, unless you don't mind noise that most hotels would block with good insulation.
The staff was great though and did their best to make us comfortable.
The surrounding area does not have any good food options and does not seem particularly safe.
July 7, 2014
Rated 4.0 out of 5.0 by LarryC49 Business Travel
Satisfactory, no major issues, clean room and reasonable price
June 28, 2014
Rated 2.0 out of 5.0 Great Staff
Under remodel. Great staff. The room was clean. Doors were locked to breakfast bar and clerk didn't know why. I was charged an extra $50.00 for a pet that I did not have. Desk clerk removed the charge before I left for Panama City FL. The internet card on the desk had the wrong access code for the wifi.
June 28, 2014
Rated 2.0 out of 5.0 by GWSR Bad experience
I am not going to stay here again. I did not like how my problems were handled.
June 25, 2014
Rated 1.0 out of 5.0 by worst ever worst ever
Worst HIE experience ever! Only one staff member ever knew what was going on. No elevator access for over 16 hrs. Staff member lied to me. No manager on duty on weekend. Felt liken our linens hadn't been changed. Construction going on. Had to try three different entrances once to get in the bldg. Terrible experience. Breakfast was good! forgot to add that our room keys were given to another couple. Tried to get into our room.
June 24, 2014
Rated 5.0 out of 5.0 by Layne44 Friendly Staff, Great Hotel !!!
I had a wonderful stay here, the staff is fantastic, and the hotel is clean !! I can't wait to come back.
June 18, 2014
Rated 1.0 out of 5.0 by Kris16 Disappointing Trip, with no follow-up
Upon arrival, everything seemed fine. Staff was friendly upon check-in, and it was pretty standard fare for what I typically experience at this property.
However, as I prepared for bed, I noticed there were mushrooms growing out of the carpet next to the cabinet that holds the refrigerator. It seemed to be only on the one side, and limited to that area, but I really couldn't feel comfortable about the cleanliness of the rest of the room after noticing that.
I waited until check-out the next morning to mention it. I went to the desk and upon returning the room keys told the desk clerk that there were mushrooms growing in the room and where they were. He simply turned to the maintenance guy behind him and said to check it out, then turned back to me and said 'thanks'.
No 'sorry', or 'oh gosh, we'll get that taken care of'... Not a single thing.
Additionally, I reflected all of this in my survey that was sent after my stay, and it was very negative is nature. Not one single follow-up. No reply, no questions about clarifying any details about my experience... Nothing.
The mushrooms were bad enough, but the lack of any concern whatsoever was appalling. Not at all what I expect out of the IHG group, and NOT why I stay at these properties. I was not going to write a scathing review like this, but the lack of response or follow-up needs to be addressed.
June 16, 2014
Rated 5.0 out of 5.0 by Barbie7 super clean room
Lobby was in the process of renovation. Room was immaculate and staff were really nice and friendly. Would definitely stay there again
June 16, 2014
Rated 2.0 out of 5.0 by sleepless in Montgomery SO SO
Ask if there will be a wedding reception going on before you book. If so, ask for a room at the other end of the hotel.
June 16, 2014
Rated 4.0 out of 5.0 by Helen6543 Drop in stay
Attentive staff, clean room, overall good. tried to stay there on way back but completely booked.
June 16, 2014
Rated 5.0 out of 5.0 by Diane49 Diane
The hotel was really nice. The rooms were large and very clean. The breakfast was much better than any other hotel chain with lots of variety and hot food items.
June 14, 2014
Rated 1.0 out of 5.0 by Steve_44 Reservation wrong and poor quality room
We had confirmed reservations for 2 Queen room since we had 3 people. No rooms available matching our reservation when we got there. Pull out sofa would not open up due to configuration of room and the mattress was coming apart. No linens available for pull out sofa. Kitchen counter was sticky and had not been wiped clean. Refrigerator in Kitchen made loud noise all night. My son had to sleep on roll away in kitchen! Horrible experience and would not recommend this hotel to anyone.
June 9, 2014
Rated 1.0 out of 5.0 by kisky Standards Not Met
The hotel did not meet my qualifications overall. However, the breakfast was the only plus. Breakfast was awesome.
June 5, 2014
Rated 4.0 out of 5.0 by dmw234 clean quite room for the night
No problems, exactly what you would expect from a Holiday Inn Express. Great job! Thanks!
June 2, 2014
Rated 2.0 out of 5.0 by Dave from Vt. Be honest if your pool is closed
Sorry to break your commenting rules, but the Courtyard posted prominently on their website that their pool was closed; that was one of the reasons I selected your property. And as I told your manager, counsel employees never to use the words, "Call back later." The unspoken part of that phrase is, "After you call our competitors to see if they'll do better by you." It was a simple request, after checkout time, to change rooms because the accesible room I was given had a very low shower head. The proper response is, "Let me get your phone number sir and I'll call you back as soon as I find out if we can accommodate you."
May 24, 2014
Rated 5.0 out of 5.0 by baseball fan66 very friendly, helpful staff
Very pleasant experience. Our second stay at this location. Clean, comfortable and quiet hotel. Staff was especailly helpful and friendly. Will definitely stay here again in the future.
May 20, 2014
Rated 4.0 out of 5.0 by Marcos61 Friendly service
Overall experience was very good!
The big guy checking us in was awesome.
Only negative - the sheets were a bit "pilled".
We stopped there to split up our trip from Memphis to Seaside. It definitely filled our need. And keep referring folks to Longhorn Steakhouse. Dinner was very good! We may see ya again next year as we make our way to Florida.
May 13, 2014
Rated 5.0 out of 5.0 by Cimmy great service
We were greeted by the young lady at the desk. First impressions are always very important, and she did that. She suggested that we eat at the Longhorn restaurant. Thank you for making our stay enjoyable.
May 13, 2014
Rated 5.0 out of 5.0 by TwinLady Sandy M
I reccommend this hotel. It was real clean, the staff was awesome and took care of us. The breakfast was lots of different food to eat We were greeted as soon as we entered the hotel and they made sure we got a roomas soon as possible. I give them a high 5 and would rate them a 10.
May 8, 2014
Rated 5.0 out of 5.0 by CHPSS great staff, great service
Have stayed at this hotel twice in the last year, will stay here again after our next trip visiting grandkids in Michigan.
May 5, 2014
Rated 5.0 out of 5.0 by Mike000 Great place
Easy to find and exceeded all expectations. Would highly recommend.
May 1, 2014
Rated 5.0 out of 5.0 by bobfla713 great place to stay
they greet your with a smile and are cheerful asking if there is anything that they can do for you or help you with anything. just great people to deal with
April 18, 2014
Rated 5.0 out of 5.0 by KP34 Comfortable bed and clean
Great place to stay. Friendly staff and good breakfast.
April 16, 2014