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Rated 4.1 out of 5 by 119 reviewers.
Rated 2.0 out of 5.0 by Place needs some attention and an update This hotel has been in place for about 5 years and it needs some attention in terms of maintenance, mattresses and room furniture. February 3, 2014
Rated 5.0 out of 5.0 by good night after traveling south we really needed a car wash. Your staff found a car wash that was badly needed. January 28, 2014
Rated 4.0 out of 5.0 by Newer Hotel - Area was a little off with a pawn shop and a trailer park in the back - overall stay was fine. Shower was amazing.good room and stay for the price. January 24, 2014
Rated 5.0 out of 5.0 by Handicapped accessible rooms We requested and were assigned to a handicapped accessible room. We also requested that the room be on the first floor. We were delighted when both our requests were filled. Very often we have to choose between a handicapped accessible room OR a first floor room. My husband can hardly walk, but does not use a wheelchair. So, we really need both. We thank you that both our wishes were honored. The room was very clean, as was the bathroom. The grab bars were strong and met our needs when in the bath area and the toilet area. We thank Holiday Inn Express for providing rooms for handicapped individuals--and are particularly thankful when these rooms are on the first floor. My husband gets fearful when assigned to a higher floor because he has great trouble walking. He most certainly would perish if a fire occurred when he was assigned to a handicapped accessible room on an upper floor. You have our thanks. January 22, 2014
Rated 3.0 out of 5.0 by Not bad, not great. I have stayed at many hotels, mostly Holiday Inn and Holiday Inn Express. My expectations are somewhat high because of this. This hotel did not meet those expectations, but again, my expectations are pretty high. Standard amenities were provided and hotel staff were reliable. The rooms were clean. I would stay here again, but if there were options of staying elsewhere in the same area, I would definitely explore those options. January 22, 2014
Rated 4.0 out of 5.0 by Quiet, comfortable night's stay I'm glad I stayed here since, as it turned out, this was about the last outpost heading south on my way to Florida on Route 231 for about an hour. This seemed to me to be an older property that has been remodeled and refreshed to the best of it's ability. It was a comfortable stay over-all. The breakfast was more than adequate January 17, 2014
Rated 1.0 out of 5.0 by HOTEL IN GENERAL TV DID NOT WORK PROPERLY AND MANAGEMENT DID NOT OR WOULD NOT HELP OUT - A TV PROBLEM GUIDE WAS REQUESTED THREE TIME AND NEVER RECEIVED. A DOOR THAT WAS SUPPOSE TO ALLOW US TO ENTER TO PREMISES WOULD NOT OPEN EVEN AFTER WE HAD ASKED THE FRONT DESK IF THE DOOR WORKED AND WAS TOLD IT DID - MY HUSBAND IS HANDICAPPED AND IT WAS NOT HELPFUL AT ALL. THE HOTEL DID NOT MEET HOLIDAY INN'S USUAL STANDARDS AT ALL. LOCATION HARD TO FIND - NOT A NICE LOCATION - NOT A SAFE LOCATION - YOU HAVE TO MAKE A U-TURN TO GET INTO AND OUT OF THE PREMISES. January 11, 2014
Rated 2.0 out of 5.0 by Could have brought 1st rate service to 2nd tier, but didn't Troy Hwy is not an Internet, just a 4 lane, divided, secondary Hwy on the east side of town. But it was on our way, so we figured - the same great H-I Express service at a lower price due to cheaper real-estate. Wrong. The Management philosophy here was - we are a 2nd tier location so can get away with 2nd rate service. Tired and unenthusiastic facility and staff. Had to be given a 2nd room as the door was so out of alignment, the dead bolt couldn't be secured. Were we really the first to ever complain of such poor security (or maintenance)? The internet password was printed incorrectly on the pre-printed card but no explanation was offered until we couldn't get it to work and had to phone the desk. Breakfast room ran out of eggs and some other foods around 9:00. No attempt to re-stock (as at other H-I Express locations). Staff was friendly but disinterested and slow. January 6, 2014
Rated 5.0 out of 5.0 by Great place to relax! Great hotel. The staff was very friendly and the room was very clean. I would certainly stay at this hotel again! January 3, 2014
Rated 5.0 out of 5.0 by Great place to stay This was a great place to stay with excellent accommodations, exceptionally clean, and professionally staffed with people who take pride in their service. The breakfast menu had quality choices and variety and well presented. I would stay here again and highly recommend it to friends. January 3, 2014
Rated 5.0 out of 5.0 Wonderful stay. I would highly recommend staying at this Holiday Inn Express. The staff was very in tune to my needs. January 3, 2014
Rated 2.0 out of 5.0 by Below Par Because of the excellence we consistently experience at HI/Express, we always try to stay at this brand in our travels but found this one quite below typical standards. In our room there were places where ceiling plaster had fallen, furniture was worn and chipped and we had to request additional linens because only enough were supplied for one person. The complimentary breakfast was also a disappointment. Sausage gravy, usually a mainstay, was not available, the biscuits were very hard, the omelets were cold and the coffee pots empty. The kitchen staff did respond to the coffee matter but were indifferent to addressing other issues - instead seemed to be more interested in socializing with other apparent non-guests . I have been a Priority Club member for over 25 years and always considered the HI brand to be one of comfort, confidence and consistent quality. This one was the anomaly. January 3, 2014
Rated 5.0 out of 5.0 by Great place to stay when traveling to the Northeast This was my first stay at this property. I was delighted to find it an excellent experience. Everything was top notch. I have already booked a return stay. December 15, 2013
Rated 5.0 out of 5.0 by Great Place This place offers a great place to stay the night or a few days. We felt safe and liked the location. The continental breakfast was great. The staff was friendly and helpful. We enjoyed our stay and would definitely stay here again. November 3, 2013
Rated 5.0 out of 5.0 by Quiet location. Good service as expected from Holiday Inn Pleasant stay in a hotel a bit away from the major highways. The Longhorn restaurant five min away, was very good and excellent value for money. October 28, 2013
Rated 5.0 out of 5.0 by Amazing Price Best rate I've found for a Holiday Inn Express in a while! Very pleased October 15, 2013
Rated 5.0 out of 5.0 by Awesome Stay Arrived around midnight with my family. Was greeted by 2 of the nicest front desk staff and security guard I've ver met. We had an exceelent stay and a great breakfast. The traveler.... October 7, 2013
Rated 4.0 out of 5.0 by A good place to lay your head down for the night! We stopped here to spend the night, while on our way to Florida. It wasn't easy to get to, but it was a clean place to spend the night. I got a good night's sleep and the breakfast bar was great. I always stop at Holiday Inn Express while I travel. Great job! October 5, 2013
Rated 5.0 out of 5.0 by Great place for extended or short stay! Comfort level was very satisfactory! The continental breakfast was excellent!! Great selections! Most definitely a place I will choose to stay when returning to Montgomery! October 2, 2013
Rated 5.0 out of 5.0 by Caring staff We stayed at this hotel for my grandmothers funeral. The manager was so accommodating for me and my father, giving us a special rate. Upon check in we recieved rooms down the hall from each other, and to his surprise my father had a vase of flowers and a sympathy card from the staff. It was so refreshing to see hotel staff actually care about their guests. Every time I walked by the front desk they said hello to me by name. This is the hotel I always book for my dad during his trips to Alabama, and I'm so happy to know he's being taken care of! Thank you all so much for everything! Marisa October 2, 2013
Rated 2.0 out of 5.0 by remodeled room this is clearly an old property but the room had been remodeled. air conditioners in hall and room had a musty odor September 30, 2013
Rated 1.0 out of 5.0 by Renovation very much needed The room was in terrible condition, there was no cover for the light fixture in the bathroom, badly stained bathtub, shower curtain rod is getting ready to fall off, only hair dryer base attached to the wall, no ironing board, bathroom faucet has no filter and water sprayed everywhere. These are not the standards for Holiday Inn Express, which we have stayed while on the road. The hotel is much needed for major renovation. We are very disappointed of the hotel condition as well as the location. The manager offered to switch us to another room but the new room was not measured up to our expectation of the Holiday Inn Express brand. We felt like we were staying at a cheap motel. September 12, 2013
Rated 5.0 out of 5.0 by Gideon Bible Overall the room and service was excellent. However, in searching for a Bible to read we found there was not one in our room. I don't know if this is an overall policy or if that particular room had lost its Bible for some reason. If this is the overall policy to omit the Bible, then I cannot recommend this establishment. Otherwise I would certainly recommend this motel. September 12, 2013
Rated 5.0 out of 5.0 by Great experience We were only there for one night but we were so well taken care of. I can't remember the young lady's name who waited on us at the counter but she not only got us a great room, she called to see if we needed anything. The room was very nice and very clean. I'd stay here again. September 8, 2013
Rated 5.0 out of 5.0 by Great Service First time staying at this location, my family enjoyed the stay and the variety of breakfast choices was excellent. We also enjoyed the exercised room. August 26, 2013
Rated 5.0 out of 5.0 by Bob & Gayle From the time we walked into the lobby we felt wanted and appreciated. The staff was exceptional. Each detail of our stay was carefully and courteously fulfilled. The property was well maintained and we felt secure and comfortable. The surprise evening meal the night we stayed was over the top...homemade and delicious lasagna! Thank you for a warm welcome and great service. August 23, 2013
Rated 5.0 out of 5.0 by Nice updated hotel and a great breakfast Hotel is very clean and remodeled. Definitely was a great value. August 22, 2013
Rated 5.0 out of 5.0 by Staff I found the night staff extremely knowledgeable and helpful. My room ready and check in was fast and efficient. Also the lady doing the breakfast area serving food was exceptional. The food was hot, fresh, served with a smile. I personally thanked her. What a way to start your morning. July 25, 2013
Rated 3.0 out of 5.0 by Nice Holiday Inn but in bad part of town! My family and I stayed here one night on our way to Panama City Beach. It was a nice Holiday Inn but we've stayed in nicer ones, the staff was friendly and the breakfast was good. But I had never stayed at a Holiday Inn with their own serurity guards (plural for 2). The serurity guards woke us up at 2 am trying to find out which room on our floor marijuana smoke was coming from. Of course it wasn't coming from our room, but when we opened the door the smoke odor from the hallway would knock you down! The buildings in this part of town was old and had bars over the windows and doors! A lot of the stores had when out of business. The hotel looked out of place because it was fairly new and nicely landscaped, but it was located behind a gas station that had been closed for quite some time and the chain link fence that ran beside the hotel was overgrown with weeds and bushes. Overall the hotel was nice but the neighborhood was a little scary! July 20, 2013
Rated 1.0 out of 5.0 by Worst Holiday inn to date I travel all over the US and most often stay at Holiday Inn but I must say this location was the most out of date and unkept location I have been to. Security cameras the size you see on top of walmart pointing every direction in the hallways a counter top in the bath room held up with 2 X4 lumber. All with a price you would expect at any other Holiday Inn and a more desirable location. June 30, 2013
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