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Rated 4.1 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by Great place to stay This was a great place to stay with excellent accommodations, exceptionally clean, and professionally staffed with people who take pride in their service. The breakfast menu had quality choices and variety and well presented. I would stay here again and highly recommend it to friends. January 3, 2014
Rated 5.0 out of 5.0 Wonderful stay. I would highly recommend staying at this Holiday Inn Express. The staff was very in tune to my needs. January 3, 2014
Rated 2.0 out of 5.0 by Below Par Because of the excellence we consistently experience at HI/Express, we always try to stay at this brand in our travels but found this one quite below typical standards. In our room there were places where ceiling plaster had fallen, furniture was worn and chipped and we had to request additional linens because only enough were supplied for one person. The complimentary breakfast was also a disappointment. Sausage gravy, usually a mainstay, was not available, the biscuits were very hard, the omelets were cold and the coffee pots empty. The kitchen staff did respond to the coffee matter but were indifferent to addressing other issues - instead seemed to be more interested in socializing with other apparent non-guests . I have been a Priority Club member for over 25 years and always considered the HI brand to be one of comfort, confidence and consistent quality. This one was the anomaly. January 3, 2014
Rated 5.0 out of 5.0 by Great place to stay when traveling to the Northeast This was my first stay at this property. I was delighted to find it an excellent experience. Everything was top notch. I have already booked a return stay. December 15, 2013
Rated 5.0 out of 5.0 by Great Place This place offers a great place to stay the night or a few days. We felt safe and liked the location. The continental breakfast was great. The staff was friendly and helpful. We enjoyed our stay and would definitely stay here again. November 3, 2013
Rated 5.0 out of 5.0 by Quiet location. Good service as expected from Holiday Inn Pleasant stay in a hotel a bit away from the major highways. The Longhorn restaurant five min away, was very good and excellent value for money. October 28, 2013
Rated 5.0 out of 5.0 by Amazing Price Best rate I've found for a Holiday Inn Express in a while! Very pleased October 15, 2013
Rated 5.0 out of 5.0 by Awesome Stay Arrived around midnight with my family. Was greeted by 2 of the nicest front desk staff and security guard I've ver met. We had an exceelent stay and a great breakfast. The traveler.... October 7, 2013
Rated 4.0 out of 5.0 by A good place to lay your head down for the night! We stopped here to spend the night, while on our way to Florida. It wasn't easy to get to, but it was a clean place to spend the night. I got a good night's sleep and the breakfast bar was great. I always stop at Holiday Inn Express while I travel. Great job! October 5, 2013
Rated 5.0 out of 5.0 by Great place for extended or short stay! Comfort level was very satisfactory! The continental breakfast was excellent!! Great selections! Most definitely a place I will choose to stay when returning to Montgomery! October 2, 2013
Rated 5.0 out of 5.0 by Caring staff We stayed at this hotel for my grandmothers funeral. The manager was so accommodating for me and my father, giving us a special rate. Upon check in we recieved rooms down the hall from each other, and to his surprise my father had a vase of flowers and a sympathy card from the staff. It was so refreshing to see hotel staff actually care about their guests. Every time I walked by the front desk they said hello to me by name. This is the hotel I always book for my dad during his trips to Alabama, and I'm so happy to know he's being taken care of! Thank you all so much for everything! Marisa October 2, 2013
Rated 2.0 out of 5.0 by remodeled room this is clearly an old property but the room had been remodeled. air conditioners in hall and room had a musty odor September 30, 2013
Rated 1.0 out of 5.0 by Renovation very much needed The room was in terrible condition, there was no cover for the light fixture in the bathroom, badly stained bathtub, shower curtain rod is getting ready to fall off, only hair dryer base attached to the wall, no ironing board, bathroom faucet has no filter and water sprayed everywhere. These are not the standards for Holiday Inn Express, which we have stayed while on the road. The hotel is much needed for major renovation. We are very disappointed of the hotel condition as well as the location. The manager offered to switch us to another room but the new room was not measured up to our expectation of the Holiday Inn Express brand. We felt like we were staying at a cheap motel. September 12, 2013
Rated 5.0 out of 5.0 by Gideon Bible Overall the room and service was excellent. However, in searching for a Bible to read we found there was not one in our room. I don't know if this is an overall policy or if that particular room had lost its Bible for some reason. If this is the overall policy to omit the Bible, then I cannot recommend this establishment. Otherwise I would certainly recommend this motel. September 12, 2013
Rated 5.0 out of 5.0 by Great experience We were only there for one night but we were so well taken care of. I can't remember the young lady's name who waited on us at the counter but she not only got us a great room, she called to see if we needed anything. The room was very nice and very clean. I'd stay here again. September 8, 2013
Rated 5.0 out of 5.0 by Great Service First time staying at this location, my family enjoyed the stay and the variety of breakfast choices was excellent. We also enjoyed the exercised room. August 26, 2013
Rated 5.0 out of 5.0 by Bob & Gayle From the time we walked into the lobby we felt wanted and appreciated. The staff was exceptional. Each detail of our stay was carefully and courteously fulfilled. The property was well maintained and we felt secure and comfortable. The surprise evening meal the night we stayed was over the top...homemade and delicious lasagna! Thank you for a warm welcome and great service. August 23, 2013
Rated 5.0 out of 5.0 by Nice updated hotel and a great breakfast Hotel is very clean and remodeled. Definitely was a great value. August 22, 2013
Rated 5.0 out of 5.0 by Staff I found the night staff extremely knowledgeable and helpful. My room ready and check in was fast and efficient. Also the lady doing the breakfast area serving food was exceptional. The food was hot, fresh, served with a smile. I personally thanked her. What a way to start your morning. July 25, 2013
Rated 3.0 out of 5.0 by Nice Holiday Inn but in bad part of town! My family and I stayed here one night on our way to Panama City Beach. It was a nice Holiday Inn but we've stayed in nicer ones, the staff was friendly and the breakfast was good. But I had never stayed at a Holiday Inn with their own serurity guards (plural for 2). The serurity guards woke us up at 2 am trying to find out which room on our floor marijuana smoke was coming from. Of course it wasn't coming from our room, but when we opened the door the smoke odor from the hallway would knock you down! The buildings in this part of town was old and had bars over the windows and doors! A lot of the stores had when out of business. The hotel looked out of place because it was fairly new and nicely landscaped, but it was located behind a gas station that had been closed for quite some time and the chain link fence that ran beside the hotel was overgrown with weeds and bushes. Overall the hotel was nice but the neighborhood was a little scary! July 20, 2013
Rated 1.0 out of 5.0 by Worst Holiday inn to date I travel all over the US and most often stay at Holiday Inn but I must say this location was the most out of date and unkept location I have been to. Security cameras the size you see on top of walmart pointing every direction in the hallways a counter top in the bath room held up with 2 X4 lumber. All with a price you would expect at any other Holiday Inn and a more desirable location. June 30, 2013
Rated 4.0 out of 5.0 by Good place to stau This hotel is located on a somewhat remote area of town. It is not abundant is eating locations, thus that lends itself to being more quiet and remoted to relax. Food establishments are only minutes away and quite diverse. The security and competence of the hotel staff is very good. I enjoyed my stay. Breakfast could be a little more diverse as a continental breakfast. There is only so much you can do, but increasing the diversity of choices would help. The staff for the hotel were good, especially the breakfast staff, friendly, cared about your experience and kept everything up to par when items ran low. June 20, 2013
Rated 3.0 out of 5.0 by Check in leaves alot to be desired Upon check in there were no staff present at front desk, after waiting about 10 minutes some staff finally came out of the back and got the registration staff. Then she could not find my reservation. I finally was able to get to my room after almost one hour. Never acknowledged that I was a platinum level priority club member. Won't use this one again. June 11, 2013
Rated 2.0 out of 5.0 by Fair... I stay at a LOT of Holiday Inns, and this particular one is below standard. I had no hot water one morning, and when I called to inquire about it, they said their regular guy doesn't come in until 9:00. Unacceptable. Late wake up calls, which are not automated. Rooms are not very clean. Will not recommend this hotel to anyone, and will not stay again. June 5, 2013
Rated 5.0 out of 5.0 by comfortable beds the rooms are big and the beds comfortable.the staff was friendly and helpful May 31, 2013
Rated 5.0 out of 5.0 by I loved this place Was clean, staff was very helpful and courteous. Breakfast selection was impressive. May 12, 2013
Rated 5.0 out of 5.0 by Short Notice Stay The staff assisted in making sure my overnight stay was one of the better stays in Holiday Inn. I arrived later than I thought, but that didn't hinder me from getting great service from the staff. The breakfast the next morning was fresh and nice n hot. The morning staff was ery nice as well, assisting me in consolidating 2 different rewards account into one. This will be my hotel of choice when i'm in Montgomery to visit my son who is stationed there. April 21, 2013
Rated 3.0 out of 5.0 by Comfortable bed and bad service upon checkin I was issue a room that was already occupied by another guest and after I was issue the correct room the key card would not work. I asked for a wake up call both nights and did not received either. My key cards kept going dead and when I inquired at the front desk why this was continue to happen the desk attendent got smart. I have been staying with Holiday inn express more than seven years and never experience this type of service. March 28, 2013
Rated 5.0 out of 5.0 by One of the best... We stay exclusively at Holiday Inn Express when we can. They are all a step above the rest and can be counted on for a consistently quality experience. This one is among the best we have stayed in--and the obvious reason is the caring attitude and quality of the staff! Kudos!! March 24, 2013
Rated 5.0 out of 5.0 by Tamika is the best! Hello, Normally, I do not rate hotels but my experience at this location was so good I couldn't pass up the opportunity. I was visiting from Savannah, Ga to see my Father who is ICU at Jackson Hospital. With that already on my mind I was greeted by the front desk clerk who stated that the room that I booked with Priorityclub.com was not available but she happily found me a comparable room. After a long day at the hospital, I returned for a night's sleep. The next day I awoke, showered and went down stairs for breakfast, I meet the best hostess in the business Tamika. She must be sensed that I had a lot on my mind. Not only did she have a delicious hot breakfast waiting, she also had kind words to share. Please hold on to her HIE, she is one of the best. Thank you so much Tamika for listening and caring. It's this type of added customer service that made my stay that much better. L. Watson and family March 11, 2013
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