Rated 4.6 out of 5 by 153
Rated 2.0 out of 5.0 by padreph Room not cleaned
The room had not been cleaned from the prior guests. The rollaway was left in the room. There was something spilled on the couch and not cleaned up. The bathroom had not been cleaned and there were no towels in the bathroom. The floor had not been vacuumed.
The bed was made, but at this point I wouldn't bet on if the sheets had been cleaned or not. Unfortunately we arrived late at night and with the exception of the rollawy sitting in the room, we didn't notice the condition of the room until the next morning when we woke up. The next time I'm passing through, I'm staying somewhere else.
July 3, 2015
Rated 5.0 out of 5.0 by KB70 Fleet Review
Great stay, comfortable room, easy access, short distance from work. I would stay here again.
June 29, 2015
Rated 5.0 out of 5.0 by Debry Only 1 thing could have made it better!
From the time my husband and I walked into the lobby, I was pleased with the vibe, the atmosphere. We were greeted very cordially, very pleased with the room, very pleased with the large, inviting pool area, very pleased with the lounge/breakfast area, the breakfast service. When we asked about a local restaurant, the clerk found the number and called for hours. I did have to request late check out 3X and was disturbed by housekeeping; but took it in stride. S H. was the clerk who was most helpful. The one thing that could make it better: a hot tub for adults only slightly away from the pool area. Lots of kids in pool. That would be primo and you have the room.
June 22, 2015
Rated 5.0 out of 5.0 by Ostarr Very Enjoyable stay
I have stayed here quite a few times and I see improvements each time I stay. The staff is always friendly and helpful, and check in time is very fast.
June 19, 2015
Rated 4.0 out of 5.0 by Kalan1 Good Location for a Quiet Rest
Convenient quiet location for a relaxing rest during a business trip
June 15, 2015
Rated 5.0 out of 5.0 by MW1616 Great Staff, Great Rooms, Great Price.
I have in my account 1.6 million Priority Club Points over my lifetime. I have earned close to 1.8 million. I have stayed at many different IHG Hotels and in many different types of rooms. This is the best hotel and Room 146 is the best room for me I have ever stayed in.
Suzanne at the front desk always make sure I get my room each week that I stay. She makes my reservations for me and has never made a mistake in three years. She embodies "Customer Service"!
June 13, 2015
Rated 5.0 out of 5.0 by Kris55 friendly staff andcomfortable room
staff was extremely friendly and attentive, breakfast was good, comfortable room, nice grounds
June 6, 2015
Rated 5.0 out of 5.0 by jeannine22 Payment
I reserved my room with credit card and told the customer service I would be paying cash. She said that would be fine. When I checked in and was pulling out cash I was informed that I would have to leave a $200.00 deposit if I paid cash! Crazy! Should have been told this when I reserved and I stated I would be paying cash. I am not a teenager or young adult. My age is above 50 and the only one staying the night. There should be another policy for the elderly.
June 6, 2015