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Rated 4.2 out of 5 by 186 reviewers.
Rated 2.0 out of 5.0 by Returning guest I have stayed at this hotel many times on business since it opened. I ALWAYS had a complaint on the HVAC but the location, people and amenities of the hotel kept me coming back. This trip with my wife was unacceptable. The common areas were dirty and in a state of disrepair, as was our room. Dirty linens, broken furniture, leaky plumbing in both toilet and shower, dirty windows, and a breakfast that was barely edible were most of the problems. We cancelled the last 2 days of our stay and it is doubtful I will ever return. July 16, 2014
Rated 1.0 out of 5.0 by I would not recommend this hotel. Above all, unkind and unprofessional staffs at the front desk. 1. Very embarrassing experience with their attitude to travellers. They did not want to be bothered by travelers. 2. Gave us wrong info about public transportation and parking lots. 3. Poor wifi. Called the front desk asking to check wifi. They asked me back immediately "No one complains. Check your phone or computer" It turned out their wifi had a problem on the day. We were upset with not wifi but their attitude. 4. Broken A/C. Called the front desk next day to come and check it. A staff came and fixed it, but it did not work perfectly. On the day, we slept in a steam room. When check out, we complain this to staffs. They said with smile " Other than A/C, everything was ok? Your check-out is all set" We just left there because did not want to ruin out trip by them any longer. July 16, 2014
Rated 1.0 out of 5.0 by I would not recommend this hotel! Unkind and unprofessional staffs, not maintained room, bad location to access downtown. Only good thing is a restaurant in the building. 1. Staffs at hotel front desk do not want to be bothered by travelers and gives wrong info about transportation. 2. Poor wifi, so kept calling them to check, but they asked me back twice " no one complains, so check your phone". It turned out they had an issue with wifi. 3. Broken A/C. Kept calling them to come and check. A staff came and checked it, but it did not work perfectly. That day we slept in a steam room. 4. Access to public transportation is very difficult. Above all, staffs were very unkind and unprofessional. July 16, 2014
Rated 2.0 out of 5.0 by Uncomfortable beds but good service I was not happy with my stay at this hotel. It was too expensive for the value I received. I would not likely stay at this hotel again. July 14, 2014
Rated 5.0 out of 5.0 by Estancia corta Muy buen hotel, con gran servicio. Teniendo en cuenta que la zona de piscina no está bajo vigilancia podría existir algún mecanismo para poder hacer uso durante todas las horas del día. El desayuno bastante decepcionante y lamentablemente escaso. July 14, 2014
Rated 4.0 out of 5.0 by A functional hotel as a stop on your way through Mtl I was pleasantly surprised by the size of the room (perhaps, it was an Executive room) with 2 TV sets so that myself and my husband could watch different channels of interest to us. The area is rather desolate, you have to either drive or use the shuttle to/from the airport. July 13, 2014
Rated 3.0 out of 5.0 by A/c broken Nice property and convenient to airport; downtown not too far via car either. Breakfast was lacking. Too many people, too little food and too few staff to keep it re-stocked with basics. A/C didn't work properly. Told front desk and they said it would be looked at. Returned several hours later to a warm room. When I told them again, they called the engineer who said he had looked at it (although nobody bothered to tell us that). I said it still wasn't working and they told me they would send someone up ... never came. I just keep bumping the thermostat up and then back down and the ac would kick on for a bit to cool things temporarily. Nice woodlike floors in rooms July 13, 2014
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