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Rated 4.2 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Great room, attentive staff! Clean, comfortable room, nice common areas. Excellent facility overall. The only very minor issue I can offer of is there are no restaurants, bars or stores within walking distance. July 22, 2014
Rated 3.0 out of 5.0 by Disappointed We had to change rooms because the TV did not work. Instructions were not provided on how to work the TV and when we called for someone to help we were told someone would be up right away. We waited 20 minutes and no one came, so we called back down. We were given a new room because of the TV. The air conditioning unit did not work properly. No instructions were provided for the unit. We could not get the fan to run constantly, (to block out noises). The unit would not keep the temperature we programmed in. It would cool down to the desired temperature and then immediately heat back up to a higher temperature. We had to constantly get up at night to make the room cooler. The free airport shuttle service was disappointing. We called down and were told the departure time. We arrived in the lobby 10 minutes early and sat there waiting. After waiting 7 to 10 minutes past the stated departure time. We asked the front desk person what was going on. We were surprised she did not get the driver on her own after seeing us waiting for so long, but she did hunt him down after we said something. Later in the day when we needed a pick-up from the airport the shuttle never came. We had to call for the pick-up. We had not been told by the driver or front desk person that we had to do that. We had questioned both of them about other things relating to the service and they never mentioned it. We have used free airport shuttles at many other hotels and we have never had to call for a pick-up. The other hotels have always had scheduled pick up times through the day and evening. The breakfast was only so-so, not as many choices as other places. July 21, 2014
Rated 5.0 out of 5.0 by Stay at Montreal Very good experience. Comfortable hotel and close to my destinations July 21, 2014
Rated 2.0 out of 5.0 by Returning guest I have stayed at this hotel many times on business since it opened. I ALWAYS had a complaint on the HVAC but the location, people and amenities of the hotel kept me coming back. This trip with my wife was unacceptable. The common areas were dirty and in a state of disrepair, as was our room. Dirty linens, broken furniture, leaky plumbing in both toilet and shower, dirty windows, and a breakfast that was barely edible were most of the problems. We cancelled the last 2 days of our stay and it is doubtful I will ever return. July 16, 2014
Rated 1.0 out of 5.0 by I would not recommend this hotel. Above all, unkind and unprofessional staffs at the front desk. 1. Very embarrassing experience with their attitude to travellers. They did not want to be bothered by travelers. 2. Gave us wrong info about public transportation and parking lots. 3. Poor wifi. Called the front desk asking to check wifi. They asked me back immediately "No one complains. Check your phone or computer" It turned out their wifi had a problem on the day. We were upset with not wifi but their attitude. 4. Broken A/C. Called the front desk next day to come and check it. A staff came and fixed it, but it did not work perfectly. On the day, we slept in a steam room. When check out, we complain this to staffs. They said with smile " Other than A/C, everything was ok? Your check-out is all set" We just left there because did not want to ruin out trip by them any longer. July 16, 2014
Rated 1.0 out of 5.0 by I would not recommend this hotel! Unkind and unprofessional staffs, not maintained room, bad location to access downtown. Only good thing is a restaurant in the building. 1. Staffs at hotel front desk do not want to be bothered by travelers and gives wrong info about transportation. 2. Poor wifi, so kept calling them to check, but they asked me back twice " no one complains, so check your phone". It turned out they had an issue with wifi. 3. Broken A/C. Kept calling them to come and check. A staff came and checked it, but it did not work perfectly. That day we slept in a steam room. 4. Access to public transportation is very difficult. Above all, staffs were very unkind and unprofessional. July 16, 2014
Rated 2.0 out of 5.0 by Uncomfortable beds but good service I was not happy with my stay at this hotel. It was too expensive for the value I received. I would not likely stay at this hotel again. July 14, 2014
Rated 5.0 out of 5.0 by Estancia corta Muy buen hotel, con gran servicio. Teniendo en cuenta que la zona de piscina no está bajo vigilancia podría existir algún mecanismo para poder hacer uso durante todas las horas del día. El desayuno bastante decepcionante y lamentablemente escaso. July 14, 2014
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