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Rated 4.2 out of 5 by 234 reviewers.
Rated 3.0 out of 5.0 by Courtesy bus problems The hotel was clean, and the staff well trained and welcoming. Unfortunately a major negative was the length of time awaiting the arrival of the courtesy bus at the airport. Four phone calls and an eighty minute wait time was really not acceptable. October 11, 2013
Rated 4.0 out of 5.0 by back from overseas trip and slept well staff very helpful in relocating us away from a party. it was then quiet and comfortable. thankyou! October 5, 2013
Rated 3.0 out of 5.0 by Terrible internet service The "high speed" internet was painfully slow making it very difficult to get work done from the motel. The wireless signal was very poor on the priority club floors only ranging from 25-40% signal. October 1, 2013
Rated 4.0 out of 5.0 by Terrible TV I was quite upset after a long day or work and driving that when I got into my room at 9pm, the tv would not turn on. I called reception and about 15 minutes later someone came to look at it. There was an issue with the chords. He fooled around with the chords and plugs and finally got the tv to work after 5 minutes. Then in the morning the tv would not turn on. I did what he did the night before, and it turned on after 5 minutes of fidgeting. I was NOT happy. September 29, 2013
Rated 4.0 out of 5.0 by nice and renovated got upgraded to a suite for platinum status, overall not bad, although room smelled of the cleaning product used which was noticable, also my room was a little noisy from street passing cars? September 29, 2013
Rated 5.0 out of 5.0 by Great hotel! Very updated amenities. I would stay again. I stay at HIEx about 100 nights a year and I would say this is probably the nicest facility I've seen. This hotel does a great job of serving the breakfast. The area was clean and the server was attentive to keeping the food choices full. The seating is bright and inviting with good views of the TV if the traveller is inclined to watching during breakfast while they also provide seating away from the TV as well. The Bistro Bar was great. September 22, 2013
Rated 2.0 out of 5.0 by Unimpressed Front desk staff were rude and unfriendly. TV was broken and took 2.5 hours for it to be replaced. The staff member who replaced it was friendly. We wanted a bottle opener but the front desk staff said the only option was to bring the bottle down to front desk to be opened there. That would be fine if it wasn't for the attitude that went along with it! The pool was too cold. We booked the hotel for some relaxation after a stressful funeral before heading back home the next morning. The rudeness of front desk for check in made us want to just drive home that same day except the room was prepaid. A smile would have gone a long way! Usually holiday inn express is a treat for us. This one was not fun. September 19, 2013
Rated 3.0 out of 5.0 by one night I stayed there with my family I picked out the best rate, room small with a sofa bed awful for my daughter sleep. Good breakfast included. For one night ok more than that I don't recommend. September 15, 2013
Rated 4.0 out of 5.0 by great breakfast I was overall very happy with the hotel, Great breakfast, i did find that the maid service was lacking, they did the bare minimum to tidy the room, not a problem, but noted. I would like to mention that the bedroom had squished fly guts(blood) on the ceiling from someone swatting flies, this hotel is very close to the airport, almost on the tarmac, very interesting if you like to watch the planes, which i enjoyed. Overall, it was a nice stay and I would stay at Holiday Inn Xpress again. September 11, 2013
Rated 5.0 out of 5.0 by clean, comfortable and great service this hotel has great staff, good breakfast buffet and VERY comfy beds! we only stayed 1 nite, but everything was fantastic. September 9, 2013
Rated 4.0 out of 5.0 by general Can't say anything bad about the hotel. Was a very pleasant stay. maybe one thing to mention is that we called for the shuttle to pick us up at the airport. The recoptionist told us that the shuttle would be there in 10 min. after 15 min still no shuttle so I called and he than told another 2-3 min. in the end we waited almost 25 min. I don't mind the waiting but maybe next time just say the shuttle will come asap instead of this. September 9, 2013
Rated 5.0 out of 5.0 by Spacious room and good breakfast This is my second time stay in this hotel . Good value with comfortable room and pleasant staff! But I found there was one area need to be improved, as the bedding sheet and the area underneath the sofa bed. There was quite dirty and not clean at all. September 6, 2013
Rated 5.0 out of 5.0 by Beautiful hotel I recommende people to visit. I loved the pool and the sauna jakuzi and c is free. I also liked breakfast September 4, 2013
Rated 4.0 out of 5.0 by Good hotel, not very good neighborhood Everthing within this hotel (rooms, pool, sauna, breakfast) is either good or very good. However, location is not ideal. It is not the nicest block on the airport area. September 3, 2013
Rated 4.0 out of 5.0 by Great Service We had a good visit at the Holiday Inn Express. The room was spacious enough for our family of four. The lobby was very nice and comfortable as was the breakfast area. The weekend breakfast was very good, however, the Monday breakfast was disappointing. The staff was very friendly, helpful and courteous. I really liked their shuttle service. It was available any time, which meant we wouldn't be stuck. The shuttle is necessary to get to the airport to then use city transit. This whole set up was so easy to use that we did not use our car at all. We purchased weekend passes for the transit system and toured the city. September 2, 2013
Rated 1.0 out of 5.0 by poor shuttle service Arrived to the airport around 12am. Waited for the shuttle for about 50min. There were people who arrived earlier so they waited for more than an hour. August 31, 2013
Rated 5.0 out of 5.0 by Great hotel experience Excellent hotel with clean rooms and great service August 30, 2013
Rated 3.0 out of 5.0 by Could have been better My wife loves to stay at a hotel with a Sauna; that is one of the reasons I selected this hotel as they had a sauna. The problem was the sauna was out of order during our stay. There were ants on the breakfast bar (4 or 5). Not good. Beds were very comfortable. Rooms were well kept. The staff at the hotel bar was very good. Pool was descent size August 28, 2013
Rated 3.0 out of 5.0 by room not cleaned We stayed here as a family for one night on our way back from the east coast. Our room had not been cleaned properly (food was left in refrigerator from previous occupant, used sheets were left in closet, surfaces had not been wiped, just to name a few). I called the front desk to report it and possibly get another room. I was told there weren't any other rooms. They sent a cleaner and she apologized and began cleaning. I stopped her though when she cleaned the bathroom with a cloth and proceeded towards the table in the room with the same cloth. We went out to the store and bought some disinfectant wipes and I re-cleaned the room myself. On check out, we mentioned it again to the front desk and they thanked us and said they would address the issue with the cleaners. They offered to refund our parking fee for our troubles. On the plus side, the breakfast was nice. August 28, 2013
Rated 3.0 out of 5.0 by Nice rooms. Shuttle service iffy at best. This was our second time staying here before leaving on a trip. The hotel and rooms are nice. For the most part, the staff is great. Breakfast is quick and convenient. I would recommend this hotel as a stop-over on a drive but if you're staying here for the park and shuttle service, it's hit and miss. Going to the airport is fine, but the pick-up service needs some work. You have to call the hotel, who then contacts the shuttle. Sometimes they don't answer the phone! On our first trip, it took about 30 minutes to be picked up. This time, 3 groups of us waited for an hour! All groups had attempted to call and got no answer. Finally someone called a 1-800 general number to get through. When we got back to the hotel, the clerk basically called us liars. He was very indifferent with our frustration. While we waited we saw shuttles from other nearby hotels come around 3 times. Nice that they have their identifiers on their shuttles :) August 25, 2013
Rated 5.0 out of 5.0 by service is the best service and food are the best. check in and check out are very good. the price increased. August 25, 2013
Rated 4.0 out of 5.0 by Services and hotel Good overall experience at Holiday Inn Express Hotel & Suites MONTREAL AIRPORT August 24, 2013
Rated 5.0 out of 5.0 by Weary Travellers! We did not arrive at the hotel until close to midnight and had to get up again at 4 a.m., so our stay was a little short. The check-in process was seamless, and the staff were more than friendly. Our room was fantastic . . . extremely roomy, spotless clean, well appointed, and very comfortable. We were very tired, so a quick shower and a few hours of good sleep were much appreciated. Our wake-up call was on time, and the free shuttle to the airport at 4:30 a.m. was a bonus. Overall, the room clearly exceeded our expectations, and we were more than pleased. While we did not get an opportunity to enjoy breakfast, the fact that it was included in the room price was certainly good value. We would definitely recommend this property for all of the reasons mentioned above, as well as its proximity to the airport. We were two very satisfied "weary travellers." August 20, 2013
Rated 4.0 out of 5.0 by Clean Rooms & quiet restful night Great place to stay and would stay there again. One suggestion: Let people know when booking or on your site that you need to call for the Holiday Inn Express Shuttle service. The airport information was not helpful at all. They just directed us where to catch shuttle but did not mention anything about requesting shuttle by calling or it won't come. Also give the number to call it is not listed at airport. August 11, 2013
Rated 5.0 out of 5.0 by room was very comfortable with good lighting. The bathroom was very good. August 5, 2013
Rated 5.0 out of 5.0 by Great service This hotel was very clean and comfortable. We also had great service from the front desk. They were very helpful in helping us get transportation to pickup our cruise and answered all of our questions quickly and courteously. The beds and pillows were comfortable and it was nice a quiet in our room. August 5, 2013
Rated 5.0 out of 5.0 by Comfort, convenience and service - what a combination. From the front desk, to the event manager, to housekeeping, everyone was so pleasant and helpful. Quiet room, great bed and shower. Great location - if you have time be sure to visit the beautiful Lachine waterfront for a relaxing stroll and dining with a view (just a 10 min drive down the street). August 2, 2013
Rated 5.0 out of 5.0 by Lovely facility and great staff The hotel was a little hard to find, due to construction around the airport, and is easily confused with the Holiday Inn down the street. However, I was delighted with the staff, and the small bar and grill on site was just what I needed after my late arrival to the hotel. I especially want to express my appreciation to the shuttle driver to the airport for my early morning flight. He was a delight, and very gracious. Yes, I did look up "bandura!" He was pleasant, and very respectful to the other passenger on the shuttle. I will stay here again. August 1, 2013
Rated 5.0 out of 5.0 by Clean and comfortable room Hi , Our room was a good size and was clean . Front desk service was excellent and with the easy access to Highway 20 and the Airport we will stay here again . August 1, 2013
Rated 4.0 out of 5.0 by Stay for a family with young children We stayed at this hotel for 4 nights, and we really liked the facility, the room was modern and well appointed, the lobby was clean and modern, the breakfast area was fine for families. The front desk staff was super, they were attentive, kind and very friendly and professional. The only downsides were - we were on vacation, and it's a fair drive from downtown Montreal. The room itself was not clean when we first arrived, the floors were dirty, but the staff did rectify this the second day. The pool is decent, but the liner is loose and has wrinkles in it, not a big deal, but speaks to improper maintenance. There were two TVs in the room, and one refused to work, boat rectiefied. Lastly, the last morning, the toilet totally backed up. Overall, I'd still possibly consider staying again, and could defintely recommend it for someone in transit at the airport. July 29, 2013
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