Rated 3.4 out of 5 by 153
Rated 2.0 out of 5.0 by NRP75 Property Needs Upgrade
The location of this property is nice. Just a short walk to the Downtown areas are a real plus.
It was clear from the moment we arrived that the staff was over worked, and the property in need of repairs & upgrades.
Our AC wasn't working properly and our toilet backed up 3 times due to the maids throwing bar soap down the toilet.
Roberto was very professional, running a front desk under constant pressure. The maintenance guy was very nice too...seeing he was in our room 3 times in the first 60 minutes.
It took 5 phone calls and housekeeping still 4 hours to get a crib to our room for our 1 year old... arriving after 9PM (we checked in at 4PM). I'm an American that speaks French, and it's clear that certain members of housekeeping aren't big fans of Americans... that's fine I guess, just hide it better.
The property has potential to be a great destination point. Corporate should step in and do what it takes to make this a 'next level' property. In its current state, it's just barely skating by. Again, certain members of their team (Roberto), saved the day with their efforts. Otherwise, this would be a 'poor' grade.
We were scheduled to stay 2 nights, but left after just one.
July 29, 2014
Rated 1.0 out of 5.0 by Disappointed Family of 5 Filthy Hotel
Very Dirty - Stains on furniture and floors, bathroom had filthy grout.
Poor quality sheets and blankets
Air Conditioning did not work well - either freezing or boiling
Not well appointed
Huge unit and space
July 28, 2014
Rated 4.0 out of 5.0 by TommyP2 Great Convenient Location
Hotel is in a great location to many downtown activities. Check-in went very smoothly, and the front desk person was very friendly. The one bedroom suite I was given was a very good size and was very clean. Fair breakfast selection, and the staff did a great job of keeping it well stocked. They rotated the egg and meat selection each day, which was nice. I would not hesitate in staying at this location in the future.
July 27, 2014
Rated 2.0 out of 5.0 by The DNA Lady Rooms were not clean
Bed sheets stained, dirty wet tissue on bathroom, loud drunk men yelling out of their windows
July 26, 2014
Rated 3.0 out of 5.0 by la99 Convenient location
This is a very good location, within walking distance of shopping and lots of dining choices. It is a very basic hotel. Clean but plain, and somewhat dated. Stay here for the location. Parking available, but you have to park on the street in a reserved spot while checking in.
July 24, 2014
Rated 2.0 out of 5.0 by j123456789 egreat service
the staff was friendly
the room require updating - cold and old and smelly.
otherwise it is worth it for the price once pay
July 23, 2014
Rated 4.0 out of 5.0 by Townie7 Expected comfort
I find Holiday Inn Express are a standard that tends to only improve over time. I enjoy the brand because I know the comfort level to expect. I found the staff at this hotel to be very courteous and willing to help with even the smallest requests. I did appreciate their assistance several times.
July 23, 2014
Rated 1.0 out of 5.0 by kph57 Room did not meet expectations
Furniture was worn, almost threadbare.
With a full size fridge and microwave provided, dishes and cutlery were expected ... but not provided - plastic glasses only.
Front desk staff WAS accommodating. However, the other staff did not speak English, which was a frustrator for one of my party because she felt ignored after the shrug of the shoulders.
July 23, 2014