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Rated 3.4 out of 5 by 186 reviewers.
Rated 3.0 out of 5.0 by Okay room in good location Basically, the room was okay - nothing special but it was a suite so you have a separate bedroom, which was nice. The location is good. The biggest problem was the breakfast. The choices are okay but it's far too crowded in the morning and there are far too few staff members to adequately keep the food supplies coming and keep tables clean. August 28, 2014
Rated 2.0 out of 5.0 by The only good part of my stay was the mediocre breakfast. 1. Hotel staff, although nice - were understaffed during check-in. 2. Our room had two climate control panels - one for heat and another for ac. First of all, the heat was on the entire weekend we were there. Given that it was August, it was completely unnecessary and obvious waste of money. The ac controls was either on (only at one temp setting which was "meat locker") or off and that had to be done manually by pulling the plug from the wall. When it was turned off, the heat that was forever on made it uncomfortable (broken meat locker = rotting meat) after a while and we had to plug the ac back in. 3. Kitchenette had no cutlery, paper towels, plates. Pretty comparable to a bathroom with no toilet seat. I usually stay at the hotel next door and always have a wonderful experience. But because it was fully booked due to a convention, went with Holiday Inn thinking "It's next door - how bad can it be?". I was so wrong in that assumption - completely night and day. August 28, 2014
Rated 5.0 out of 5.0 by great breakfast options this hotel had great breakfast options. hot items like oatmeal, pancakes sausages, eggs were all quite tasty. Lots of fruits, yogurt and cereal varieties. At least 5 juice options and teas, very good coffee August 27, 2014
Rated 1.0 out of 5.0 by THEFT AWFUL experience. Not only the hotel is old and dirty, my room was non-smoker and it smelled like someone had been smoking right before I came in. The worse part is that clothing items that were not inside my locked suitcase were STOLEN. I spoke to the manager and she did NOTHING about it, because the housekeeper that cleaned my room has been working with them for years and because the security camera did not show her going out of my room with the stolen item in her hands. Of course the item stolen was small enough to fit in a pocket. Which made it very easy to fool a security camera. I would definitely NOT recommend this hotel. If you venture to stay in it, leave EVERYTHING locked and safe. The personnel of this hotel is not to be trusted. August 26, 2014
Rated 2.0 out of 5.0 by Notification/directions On the day of arrival City had parade that closed motel street. Recommend you send email ahead of time when you send note you expect me telling of this conflict! A call to front desk was answered in a "so what" attitude when asked about another way to get to motel. After being in massive traffic jam, then used direction in motel email which said to turn left at Rue St Laurent when in fact motel was to the right. To be honest that was not what I wanted to experience. When I mentioned this problem at check in I got another lackidasical comment of "it may be wrong". I stay in a Holiday Inn mostly when I travel, but this was absolutely the worst experience. This probably won't get acted on but it should! August 25, 2014
Rated 4.0 out of 5.0 by Good stay All in all, the stay was good. I was here for seven nights recently for a couple of meetings. August 24, 2014
Rated 5.0 out of 5.0 by Great value of a hotel service The hotel has very caring staff for their customers. They patiently provide tourist information, including locations, main interests and how to get there. They gave you a map and pointed out the places you are interested. August 24, 2014
Rated 2.0 out of 5.0 by Mixed A/C didn't work and room needed updating, but in theory those are fixable. At certain points the breakfast line was far too crowded August 22, 2014
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