Rated 4.0 out of 5.0 by AndreaM1492 return visit to same hotel
hotel is convenient for going to the formula 1 race.
June 16, 2013
Rated 2.0 out of 5.0 by salima May 2013 - not Old Montreal!
I called Holiday Inn (yes by phone and not online) and asked if this location was the one in Old Montreal and was told yes. I was travelling in Ottawa and did not have access to map of Montreal nor internet at the time of booking. I booked it. I was offered a refundable room with 2 queen sized beds and a separate living room with a pull-out bed! Sounds perfect for my family (with a 5 year old). We arrived and quickly realized it was NOT in Old Montreal. It was blocks away from St. Catherine was is cool, if you are a single couple. On the phone I was told parking was $15 and when I arrived it was posted as $20. The hotel is an apartment building converted to a hotel. It served the purpose but with the stain on the chair, the baseboards and dark hallway to the "apartment" room, I was left unsatisfied and disappointed. They obviously spent money on a new kitchen, fridge, dishwasher etc - but really who needs that. The $$ should have been spent on the bathroom or the "living room". There was no way I wanted to open up the pull-out couch as I could only imagine what it had been used for. The carpet also appeared to be the original 'apartment' carpet. TV is in the living room was poor reception. Now to be fair, the room itself and bed and bed sheets were really clean. I should have left but due to other commitment that was not possible. Staff was ok - I asked for a recommendation for a family restaurant and I was told to walk down St. Catherine's! Really! Air conditioner was really loud and had to turn on the living room system because we couldn't hear the TV with the bedroom unit on. Elevator requires a card key #which they do NOT tell you#. It stops and starts on its own. Got stuck on 4th floor with child for several minutes. Breakfast was what saved it - nice cinnamon rolls but due to water ban, no tea or coffee as the rest of the City. Unless you are a partying type and you only need a bed to crash in from being on St. Catherine's. I would NOT stay at this location again and would spend the extra $$ and stay in the Old Montreal location.
May 28, 2013
Rated 1.0 out of 5.0 by justdavid46 Worst HI property I have ever experienced
Where do I start?
The feces on the carpet of the first room they gave me? (I'd upload the photo I took on my iPhone but that would be in bad taste.#
The staff who seemed clueless and confused?
The shower head that was clogged with build up and was basically non-functional?
The awful state of the rooms/ #ie - burnt carpets, damaged walls, damaged floors, noisy heater/air conditioner, etc.)
.....and there was more stuff I could write about.
Will never stay at this property again.
Even after all these issues, the staff were dismissive and offered no apology or upgrade.
A very poor example of what I have come to expect from the HI brand.
May 27, 2013
Rated 4.0 out of 5.0 by Cruisor Good place
The location is perfect, right in the downtown of old Montreal. The room is comfortable.
May 19, 2013
Rated 5.0 out of 5.0 by Melmon Love it!
We stayed here for three days over the weekend and we loved the hotel. It is right downtown in the middle of all of the action. It was a beautiful large bright room with a fridge and microwave in the kitchen area.
The staff were friendly, courteous, and totally bilingual.
The breakfasts were delicious and we ate in a beautifully clean dining room.
The only sad part about it was saying goodbye. I would have loved to stay a lot longer! :) Looking forward to our next visit!
May 4, 2013
Rated 1.0 out of 5.0 by Pete44 Very upset
I made my reservation on line. Having stayed in several Holiday Inn Express locations, an always wih a good experience, I was confident history would repeat.
When I arrived, I was told that although I had specifically requested a non smoking room (I am asthmatic and very allergic to cigarette smoke), I was told that there were none left. The clerk actually said "too bad for you".
Maybe being in Montreal, there was a bit of a language barrier? Possibly, but it certainly came across differently. I asked for my credit card back, and the clerk asked if I was cancelling, almost happy, as in, she knew how to do that at least.
I cancelled and walked down the street to a competitor who had a non smoking room and was happy to get my business.
I will not even try to stay at this particular Holiday Inn again.
May 2, 2013
Rated 3.0 out of 5.0 by Eddy75 Good location but old interior
Not very smart to rent 3/4 of the floor to a group of teenager and to us! Was very load...
The suite needs work, the interior is old, and need to be remodeled or as a minimum repainted
The staff was very friendly and very efficient
April 25, 2013
Rated 3.0 out of 5.0 by cvm1 Nice staff old rooms
This is a good location close to what you need.
Very good staff always friendly
My room was tired to say the least
Furniture worn out
baseboards beat up
lights and fixtures covered in dust
Bathroom fixtures worn out, sink looked like a three year old caulked it in.
Thought as a Platinum member I could get an upgrade and was told I did?
April 23, 2013