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Rated 3.4 out of 5 by 156 reviewers.
Rated 2.0 out of 5.0 by egreat service the staff was friendly the room require updating - cold and old and smelly. otherwise it is worth it for the price once pay July 23, 2014
Rated 4.0 out of 5.0 by Expected comfort I find Holiday Inn Express are a standard that tends to only improve over time. I enjoy the brand because I know the comfort level to expect. I found the staff at this hotel to be very courteous and willing to help with even the smallest requests. I did appreciate their assistance several times. July 23, 2014
Rated 1.0 out of 5.0 by Room did not meet expectations Furniture was worn, almost threadbare. With a full size fridge and microwave provided, dishes and cutlery were expected ... but not provided - plastic glasses only. Front desk staff WAS accommodating. However, the other staff did not speak English, which was a frustrator for one of my party because she felt ignored after the shrug of the shoulders. July 23, 2014
Rated 4.0 out of 5.0 by Great Location and Comfort for the Price Our family of 3 stayed in July 2014 and found the location excellent for travels to Old Port, Downtown, Chinatown and a quick walk to the Metro. Breakfast was crowded and chaotic and the food choices only average -but there is something for most everyone. Also, we found our room very quiet for sleeping. The room was large, clean and comfortable. It comes with a full fridge, microwave and kitchen layout, although there weren't any cooking or eating dishes/cutlery supplied - and minimal was available upon request. We would stay at this hotel again for the convenience of location to all that Montreal has to offer. July 22, 2014
Rated 4.0 out of 5.0 by good value for money Basic hotel. Good value for money. Nice to have breakfast included, though staff could have replenished food faster. Carpet is old. But the room size is surprisingly big. Will stay there again. July 22, 2014
Rated 2.0 out of 5.0 by Poor reservation system My brother and I visit our aging mother yearly in Montreal, and stay here for the convenient location. My brother being a smoker, we asked for a 2-bed room with smoking privelages, and were told one was available. This reservation was made 3 months prior to our arrival. On arrival we were told there were no smoking rooms available, and there was nothing they could do about it, didn't even offer an apology. This is the second year in a row this has happened. I realize smoking is frowned upon and fewer establishments allow it, but if you don't have it, don't offer it. July 21, 2014
Rated 4.0 out of 5.0 by Great Location! We have stayed at this Holiday Inn Express twice and both times we were not disappointed. The hotel is conveniently located within walking distance to Old Montreal and downtown Montreal. There are many restaurants in walking distance. The hotel itself is very quiet and the parking underground means you don't have to worry about your vehicle. The breakfast is exactly what you would expect from any Holiday Inn Express. We go for the Just for Laughs festival and it is an easy walk up to Rue St Catherine where all the festivities are. We would definitely choose this hotel again if we are lucky enough to go back to Montreal. July 21, 2014
Rated 5.0 out of 5.0 by Convenient to all attractions Everything you expect in a Holiday Inn. Front staff and cleaning staff were super. Our family could walk to all the sites we wanted to see. Suite was very clean but the only issue we had was that the washroom had a slight odour. The smell that usually happens when cloth is not dried properly. Suite was spacious and easily accommodated a family of 5. Not many hotels in downtown Montreal offer single units for large families. Kitchenette was sparkling clean. Park and stay was easy to use. If you are new to Montreal, secure parking is a must. Our vehicle had been broken into when we didn't use a secure lot at "other" hotels. Smart for HI to offer the peace of mind of a secure lot. July 21, 2014
Rated 4.0 out of 5.0 by Convenient Downtown Montreal Location My wife and I stayed here during a recent business trip I had to the area. The location is convenient to Old Montreal and other downtown destinations. Our visit coincided with the International Jazz Festival and we were able to easily walk to various venues. The staff was friendly and helpful. Although our room overlooked a busy downtown street, the room was quiet. We had a great view towards the St Lawrence waterfront. The sitting room was spacious, although the bedroom was mostly filled by the bed. The only downside was the lack of onsite parking on Saturday night. There isn't much street parking around the hotel, so be prepared to walk to a public parking lot. Overall, we enjoyed our stay and would go back the the Holiday Inn Express Centre-ville. July 20, 2014
Rated 4.0 out of 5.0 by Good location, close to downtown, art center, restaurants Good hotel close to downtown, university, art center and lots of restaurants. Friendly staff. Stayed during early summer, the a/c and a/c controls could have been better. Breakfast is included, breakfast room is somewhat smaller and fills up quickly. Better to pick up at eat in the room. July 17, 2014
Rated 3.0 out of 5.0 by Great location Great location! close to Old Montreal. However, room needed to be improved. July 17, 2014
Rated 4.0 out of 5.0 by Great staff and great place As soon as I walked in and checked in. I was upgraded to a 2 bedroom (originally had 1 room with 2 beds). The room was clean and comfortable. The location was great. Overall I enjoyed my stay and would do so again if I'm in Montreal. July 14, 2014
Rated 2.0 out of 5.0 by Holiday Inn Express Montreal Centre-Ville Overall - poor. The air conditioner emitted a variable high pitch noise and was impossible to remedy. I had to turn it off at night. The chief of maintenance, who personally came to troubleshoot the problem, said it could not be fixed. The toilet seat was off its hinges. The kitchen faucet set was not properly secured. The coffee pot did not work and had to be replaced. The staff of this hotel do not understand how to pay attention to details. This hotel is definitely not a good value. July 14, 2014
Rated 3.0 out of 5.0 by Old and Tired This hotel benefits from having a good location - near Old Montreal and easy walking distance to the village. It's actually a converted apartment building, so there was a full kitchen in my suite. All cupboards intact, but empty. Very dated furniture which was much to big for the room, made navigation difficult. Small balcony was a bonus. July 13, 2014
Rated 5.0 out of 5.0 by Agradable estancia Buen Hotel. Bien ubicado. Limpio. Buena actitud de servicio del personal. He estado en otros de la misma cadena, y éste es sobresaliente. Sin duda regresaría en el futuro July 11, 2014
Rated 4.0 out of 5.0 by Good location and easy access to old town too good location and easy access to all modern convenience. The only bad thing is about the highest price parking fee. If you stay this place without using your car. this the good choice. July 10, 2014
Rated 4.0 out of 5.0 by Great stay The rooms are large and the suites offer a separate living area and bedroom. Had no problems during the stay. July 10, 2014
Rated 5.0 out of 5.0 by Great location, great room, great staff. Our stay here during the 2014 jazz festival was enjoyed. Very convenient & affordable transit from the airport to the hotel and from the hotel back to the airport, $10 each way - no need to rent a car or to get around by taxis. Accommodating staff, clean room with separate kitchen, living room and bedroom. Not the cheapest place to stay, but given its location, a lot was saved on travel as everywhere we wanted to go, we could simply walk. July 9, 2014
Rated 5.0 out of 5.0 by Quiet Stay, Great Front Desk, and Free Wifi This was the highlight stay of our visit to Montreal. I wasn't sure if it would be ok, because I knew it wasn't in the center of downtown, but it ended up being GREAT! The hotel offers free wifi which was exactly what we needed to make plans and check email. The front desk was AWESOMELY helpful about where to go and how to get there on public transportation, and the room was clean and quiet. The only objection I have is that the beds were hard and pillows were second-rate. But I would stay there again! It was WAY WAY better than our other 2 nights in a top-line hotel four blocks away where wifi was $20/day and we had to wait 30 minutes just to get in a packed elevator to our room! July 8, 2014
Rated 1.0 out of 5.0 by Terrible experience Upon checking in we went to our room to experience television problems. We called the desk who sent up a maintenance worker. Immediately he said the remote in our room was incorrect. The problem was never corrected. The next morning was the Wimbledon final and our family is very much into tennis. Again we called the service desk and they sent a maintenance worker who said the remote was inadequate and that he would correct the problem. After we went down to find out that the problem wasn't really fixable we were asked to go to the conference room to watch the tennis match that was all but over. We were told that a new Television would be installed, that never happened. Very disappointed in our stay. Your promotional material says televisions in the room - they don't work. Maintence staff - cant fix the problem and desk staff who mislead us into thinking the problem will remedied but never was. July 8, 2014
Rated 5.0 out of 5.0 by international jazz festival cruise Fun city and very conveniently located property. We could walk everywhere we needed to see everything we wanted to see. Next thy rip we will stay at this property. Thanks July 8, 2014
Rated 4.0 out of 5.0 by Great Location, Nice Hotel We stayed here on a busy jazz festival weekend. The underground parking was convenient, with an elevator direct to the room floor. The room is large and has a kitchen (no stove-top though). The separate sitting and sleeping areas work great when not everyone wants the lights out at the same time. The staff was friendly. The Saturday morning breakfast was a little chaotic, so get down early, if you can. July 7, 2014
Rated 3.0 out of 5.0 by Just a few recommendations for improvement 1. Breakfast is terrible. In a city like Montreal surround by wonderful bakeries, the selection was awful as was the coffee. We went out the second and third days. 2. The fitness room was way too hot and the AC could not be adjusted. 4. It would be nice to have a list of recommended restaurants that guests could consult. Asked at the desk but they just recommended going to St Denis street, which was not great. Otherwise room and location are excellent July 3, 2014
Rated 3.0 out of 5.0 by Good location Located in a convenient part of the city with service minded staff. Needs improvement in appearance and presentation. June 30, 2014
Rated 5.0 out of 5.0 by Good Value, Great Location! I loved the location of the hotel, walking distance to many attractions, easy access to public transportation, the express bus to the airport has a stop one block from the hotel. The furniture might be a little dated, but the suites are large and comfortable. Breakfast is OK, typical american breakfast, I wish they had more of the french touch, like bagguetes or croissants. The staff was very friendly. The only thing I did not like was the lack of a shower curtains in the bathroom, which can create a bit of a mess. (I'm not sure that is typical of all rooms in the hotel, or just some rooms.) June 29, 2014
Rated 5.0 out of 5.0 by lovely and comfortable We got a good impression as soon as we arrived. The Gentleman at the front desk was polite and check in was very quick. The room was very clean and comfortable. The breakfast was very good. it of stayed another night but had to go. June 27, 2014
Rated 4.0 out of 5.0 by not bad thank you. i mainly enjoyed the courtesy of your staff. June 26, 2014
Rated 3.0 out of 5.0 by Adequate The stay was adequate for a business trip. The rooms were outdated and there was a musty smell in the room. June 25, 2014
Rated 4.0 out of 5.0 by Ubicación adecuada, habitación amplia Habitación muy amplía, aunque con mobiliario algo usado (moqueta vieja). Ubicación adecuada y muy cómodo. Desayuno con poca variedad. June 23, 2014
Rated 5.0 out of 5.0 by First Trip to Montreal The Staff made our stay perfect. The room was just great for 4 people, with plenty of everything we needed. Thanks. June 23, 2014
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