Rated 3.4 out of 5 by 156
Rated 1.0 out of 5.0 A nightmare
This was the most terrible hotel room that we have ever stayed. The room was full of a strong bad smell. The toilet was broken and not able to flush away anything. The door of the toilet was not able to be closed. The hair dryer was broken, too. The internet was like a snail, very very slow. We booked a so-called “Park and Enjoy” rate type but the front desk still charged us the parking fee. We came to the front desk to make a complaint about these but they did not do anything at all. The hotel staff did not care their customer at all. After returning home, we found we left a cable and a charger behind in the room. We called the front desk. They did not do anything but tell us to call the housekeeping. Then we called the housekeeping, and no one answered. We will never ever stay in this hotel again. Don’t come otherwise you will regret.
July 29, 2014
Rated 3.0 out of 5.0 by Dentman97 Good location but a bit worn out
This hotel is next to all downtown festival activities and theatres. Parking is ample and typical priced for the area. The staff are nice and friendly. The elevators work well. The business and fitness areas are modern.
However, our room was somewhat worn out and in need of an upgrade. Some of the bedding was stained badly, the bathroom was well used and in need of a thorough cleaning of the walls and ceilings. There was also not a drop of hot water at peak time on the Sunday morning from 8:30 to 10:30, when we checked out un-showered.
On the positive, it had a big fridge, the microwave and coffee maker worked and the TV was huge.
We've stayed in far worse places, but also in far nicer places and for the same price.
July 29, 2014
Rated 2.0 out of 5.0 by HJ Tours Inc Central Location - Hotel a bit tired
We stayed here for the Just for Laughs festival so this hotel is in a great location for access to the Old Port, downtown and the bustling St. Catherine St, but it needs some TLC to be considered a good hotel.
The first thing we noticed upon entering the lobby was dirty, scraped-up walls near the elevators and dirty upholstery on the chairs in the dining area. The check-in desk staff were friendly and helpful but were using LOUD walkie-talkies to communicate with housekeeping and it was very intrusive and came off as disorganized and unprofessional. We were told at 3:00 PM that our room would be ready in 30 mins but when we returned an hour and a half later we were again told (another round of loud walkie-talkie banter) that the room was just being finished up because they were mopping the floor.
We are IHG Gold Members and were told we were given a specific room because of our status. The room was at the BACK corner of the hotel with only a view of an interior courtyard and was pretty shabby. Not an upgrade at all OR worth waiting all that extra time. A front room with views of the city would make sense. I think this hotel needs a complete facelift considering it's wonderful location and all the local competition.
July 29, 2014