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Rated 4.5 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 by Great staff and clean rooms The staff at this location was wonderful! The rooms were clean and comfortable, and my daughter loved the pool! I have stayed at many hotels, most of them in the IHG group, and I would definitely recommend this property to anyone wanting to stay in the area. The only "blip" was that the internet was a little sluggish, but there are some beautiful mountains and scenery to get out of the hotel to see! February 26, 2015
Rated 2.0 out of 5.0 by Clean facility with polite service - may need more desk staff. Room was very clean - bed was very comfortable, felt great - breakffast staff very polite - just frustrated that no one would answer the phone to take a wake up call - walked to the desk and it was not attended - waited and waited - also clock alarm was not operable. February 23, 2015
Rated 5.0 out of 5.0 by Comfortable bed lots of room and relaxing whirlpool bath We like to stay at lake Norman because the hotel is easy to access from the interstate and the staff are always nice and friendly February 18, 2015
Rated 5.0 out of 5.0 by Nice Inn tospend the Night This Inn was a good place to spend the night while on a trip. Clean and well maintained with a good breakfast. Closely located near restaurants and entrance ramp to I77 but not to close. Staff is well trained. I good introduction to Holiday Inn asI normally have stayed at another chain. February 18, 2015
Rated 5.0 out of 5.0 by Bath room amenities It would be great if you add body wash to the amenities in the bathroom. That would be my only complaint. February 17, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service. This Holiday Inn Express delivers the high quality that I expect from Holiday Inn Express. It's predictable and meets my expectations; that's why I keep coming back. February 16, 2015
Rated 4.0 out of 5.0 by great service - mattress staff great, friendly and helpful mattress uncomfortable February 11, 2015
Rated 5.0 out of 5.0 by Overall Service Good but could use some work Staff was friendly overall and common areas very clean. Rooms could use a bit up updating, the back of the bathroom door was peeling from water damage, internet was very spotty throughout the room, carpet had a couple stains that needed scrubbed but overall looked clean. Breakfast was a bit disappointing in regards to the edges of the omelettes being burnt. Also disappointing to find the suites are not stocked with plates, napkins, silverware, etc... as you find in suites at most Express hotels. My family and I ordered delivery and they didn't bring us napkins, my son went to the Great Room looking for some but nothing and when he asked the Front Desk they simply said there were none, really? As I said, overall good service and nice property and I would stay again. February 9, 2015
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