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Rated 4.4 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Great Welcome Wagon. Our first time visiting Charlotte to mainly shop at Concord Mills and the new Charlottle Premium Outlets and I must say this hotel was extremely nice and well kept. Location was not far from either maybe no more than 15-20 minutes and this was exactly what we wanted. Staff was so pleasant upon arrival and the same standard of excellence was displayed during morning breakfast and checkout. Not everyone has on their morning game face at 6am but the staff here were on point and pleasant. The room was great with everything in working order. The breakfast buffet had more choices than I normally see at any HIE, especially turkey sausage! Only noticeable thing was a few stains on the sofa cushions. All in all we'd stay here again. September 5, 2014
Rated 5.0 out of 5.0 by Great room We had to make a quick trip to NC for a family matter and made reservations late in the day. We did not get to the hotel till midnight but your staff was very friendly and helpful even though we had drove 7 hours and very tired. We were greeted with a smile and can I help you. The breakast was good and the room was quiet, clean and cozy. We had a handicapp bathroom which we didnt' need but it was clean and neat. I will be coming back to visit family again and I will stay there. September 4, 2014
Rated 5.0 out of 5.0 by Remodeled and personable service I am in this area quite often, to visit my office, and I always choose this hotel. The staff is very friendly, they remember who you are and speak to you by name. The rooms have been redone in the past year and look great, and have a very "home away from home" feel to them. I would recommend this hotel to anyone heading to the Lake Norman area, they even allow pets. August 27, 2014
Rated 5.0 out of 5.0 by Lovely Dog Friendy Motel Perfect room for a tired family with a dog. After traveling all day and moving into the area, it was a lovely relaxing haven. The staff was so helpful with our special requests. The grounds and pool were very nice and the breakfast area had a nice ambiance.The dog loved this place too! August 24, 2014
Rated 5.0 out of 5.0 by Great Service Service was outstanding, they really want you to have the best experience as possible. August 21, 2014
Rated 5.0 out of 5.0 by Comfortable Bed and good breakfast I have continued to enjoy staying here at the holiday inn express, the breakfast is great and the staff is wonderful to deal with. August 21, 2014
Rated 5.0 out of 5.0 by Great Rooms and Service I was very pleased with the rooms and the wonderful service that I recieved. I will be staying here if I am in the area again. I would recommend this hotel to anyone. August 21, 2014
Rated 5.0 out of 5.0 by Nice and clean, great breakfast, dog friendly! Very pleasantly surprised at our Holiday Inn Express stay, as we hadn't stayed at one in years and didn't know what to expect with the brand. We decided to take our two older dogs with us for a quick vacation with relatives, and were nervous about doing so. So pleased to find this place, as they were so nice and accommodating. The room was very clean, couldn't even tell there had been dogs there. They had a wonderful manager's reception the night we were there, and it was great! Enjoyed a filling breakfast in the morning, too! Staff was perfect, and definitely dog lovers! Would stay again! August 18, 2014
Rated 5.0 out of 5.0 by Exellent value A clean comfortable room in an area with a lot of motel and restaurant choices. Person checking us in recommended several restaurant choices. Breakfast selection was good. Value for price was excellent! Used the fitness center. Everything worked fine. August 17, 2014
Rated 5.0 out of 5.0 by Great stay kick back and relax Great stay only problem with the room the carpet looked like it could use a good cleaning..... August 17, 2014
Rated 5.0 out of 5.0 by Great Staff and Quiet Place I stay here from time to time for business purposes and I would greatly recommend this hotel. The staff is fantastic and friendly to deal with. Robin and Angie are the greatest. Never had a problem with room cleanliness or noise. AAA+ August 16, 2014
Rated 5.0 out of 5.0 by GREAT PLACE The staff is friendly and attentive to our needs. We always stay here when traveling though North Carolina.Itiavery clean and safe to stay at.We recommend it to our family and friends. August 9, 2014
Rated 5.0 out of 5.0 by nice place to stay we found the Holiday Inn to be very clean and well managed. The staff was friendly and willing to help. The only problem we had was with noisy guests slamming doors and yelling in the hallway. August 9, 2014
Rated 5.0 out of 5.0 by Clean and Tidy Room was nice and clean. Staff was friendly and professional. The updated décor was pleasing. August 4, 2014
Rated 5.0 out of 5.0 by Will stay here again! Very clean, great location, excellent value! Room was just right, bed was great. August 2, 2014
Rated 1.0 out of 5.0 by Great location terrible beds This hotel is badly in need of a refresh. The beds were the worst I have seen in years, there was absolutely no springs left at all on the edges of the mattress and the middle sagged just as much. The small refrigerator had 8 inches of ice in the top and could barely slide a to-go container inside. The bathroom was in very poor repair, paint peeling, shower rod bent downwards almost falling off, severe mildew issues and in need of a fan to alleviate damage from steam. August 2, 2014
Rated 5.0 out of 5.0 by all experience was good breakfast bar great, room great all employee's vey graceful and helpful and friendly. always stay in this holiday inn when come to mooresville, nc July 31, 2014
Rated 5.0 out of 5.0 by Pleasant experience Staff was friendly and helpful. Someone was always cleaning the lobby, stairwells, hallways. One of the cleanest hotels I've stayed in. July 31, 2014
Rated 5.0 out of 5.0 by Hard to Find can't see the sign so be prepared I always choose holiday inns because of the protein choices for breakfast. This one had turkey sausage which i really liked. Some of course would hate this option ....The staff was excellent as always. For some reason we couldn't connect to the internet but we had a tight schedule and were too busy to get it fixed, so it wasn't that big of a deal. I've never had this problem before at a holiday inn. It's a very good location with alot of restaurants and stores nearby, yet it was very quiet. We had a pet with us and its nice to find a pet friendly hotel. The grounds are very nice and the lighting was also nice. July 29, 2014
Rated 1.0 out of 5.0 by Does anyone care? I travelled here for business and needed the internet for an early morning webcast. I was able to connect but there was no service. I called the tech support who tried but was not successful. He said that they were changing some equipment. So, at 5am I checked out to go park in front Lowes to connect to my webcast. The bathroom had soapscum in the ink and hair on the floor. I reported this to the front desk and she wrote everything down along with my phone # for the manager. I was never contacted July 29, 2014
Rated 5.0 out of 5.0 by great bed and staff at first i was upset they changed the decor but the feeing that i was home and with family made up for it. the staff is great and the bed was the best ever. July 28, 2014
Rated 1.0 out of 5.0 by Manager doesn't care? I travel for business and stay in hotels 1 - 3 nights every week. I checked in after driving 9 hours, grabbed dinner, went up to my room and quickly fell asleep. I needed to be up early to prepare for a company webcast. The internet was down so I called the tech service. He had the front desk try to reset but it still did not work. He called back saying they were doing some equipment changes and that was probably the cause. So at 5am I cleaned up to go find a Starbucks so I could connect for the webcast. The sink was full of soap scum, there was hair on the bathroom floor and the vent was filthy. I retold everything to the front desk and the clerk wrote it all down with my contact info to give to the manager. I was never contacted. July 28, 2014
Rated 5.0 out of 5.0 by good stay it is important to note that the directions were wrong -- it's not behind the pizza hut; it's behind the taco place. can't see the pizza hut from the road. had to call the front desk. July 25, 2014
Rated 5.0 out of 5.0 by Good value Overall, good value. It rained the entire weekend, so we weren't able to use the pool, but that's not the hotel fault. The suite was nice - separate bedroom area and living area. The bathroom was a little small, and the door was too big for it (pocket doors that slide into the wall would be GREAT). But things were clean, close to several shopping stores and restaurants, close to Lake Norman. I would stay again if we go back to this area. July 24, 2014
Rated 5.0 out of 5.0 by Nice, Quiet, I have stayed in this hotel several times over the years and have always had good luck. The staff are very friendly and the rooms are quiet and clean. July 17, 2014
Rated 4.0 out of 5.0 by Great Front desk service and comfortable bed Room was clean and neat (newer facility) Staff was very nice and professional. The coffee was very weak and not up to standards. Not a fan of buffet breakfast. July 9, 2014
Rated 5.0 out of 5.0 by Bring back the Cinnamon Rolls The place is great. I have stayed there before and will stay again. It's great that pets are accepted. My only issue is the food. The omelettes were terrible and the eggs (scrambled) very institutional . No cinnamon rolls :-( July 4, 2014
Rated 5.0 out of 5.0 by Travelor Front desk told us about AAA discount. Web sited did not tell us about it. July 3, 2014
Rated 4.0 out of 5.0 by good all around stay The room and all the facilities were clean and comfortable. The breakfast was decent. July 2, 2014
Rated 5.0 out of 5.0 by Great place to stay, great location This hotel was an extremely pleasant experience for me. My room was pretty close to perfect and the location was close to shopping, restaurants and even movies.The staff was friendly enough. My trip was business but I thought what a great place to stay being so close to Lake Norman if you had a couple of extra days to enjoy the lake. June 22, 2014
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