Rated 4.2 out of 5 by 69
Rated 4.0 out of 5.0 by GiantMike Good location, Upgrades in Progress
The hotel is right next to shopping, restaurants, and movies. While I was out locally on a client call, my wife was able to go out and keep herself well occupied.
Room upgrades were in progress so the elevator (which is unusually slow, even by southern standards), was being well used by the construction crew -- that's ok, i needed exercise using the stairs anyway.
Parking is constrained so plan accordingly.
Plumbing is in need of a serious evaluation. Even on the 5th floor, things seemed to be a little more backed up than normal. Hopefully during the renovation process, this will be looked at.
Staff was awesome, friendly, and very accommodating. Given the need to stay in the area again, I certainly would consider this hotel.
December 16, 2013
Rated 5.0 out of 5.0 by NancyAB Great Staff & Great Service
This is a well managed hotel. The staff here were very nice and helpful. The rooms were comfortable and clean, and the breakfast, which was included in the price, was excellent. I would recommend this hote.
December 11, 2013
Rated 2.0 out of 5.0 by lawehrly broken elevator and toilet
The first night we were there the elevator was broken - the only elevator. Our room was on the 5th floor and my mother has a heart condition. It was a frightening experience. Added to that, as soon as we arrived it was clear the toilet was plugged. We called down to the front desk and were told we could come down and get a plunger! First, the elevator was broken so that would mean going down five flights and coming back up five flights. Second, the toilet was plugged when we arrived - why on earth should we have been expected to unstop/plunge the toilet!!! The manager arrived with a plunger but told us clogged toilets were the norm and left the plunger with us. In three days we had to plunge the toilet four more times.
When we checked out there was also no offer to compensate us for the problems we experienced. We will not be staying at a Holiday Inn Express again if this is the level of service one can expect.
December 4, 2013